Business ProfileforSt. Louis Community Credit Union

On 4/5/24 I deposited my state tax return, and it was placed on a 5day hold. I checked per government policymakers the check should be available by close of next business day. SLCCU has alway placed a hold on my check for 5days or more, The even hold cashiers checks. I cashed a cashiers check and walked out the bank, a month later another cashiers check same bank new teller check to be placed on hold. So its always to the teller transgressions. I been told that they cant remove the 5-day hold. This bank has never been beneficial for me as a customer, other than the freedom loan have never helped me financially on anything. I bought a new car and my bank of 10 years or more couldnt finance me for it. I applied for a home loan and my bank couldnt help. I have come to the conclusion that this bank policies are not in place for the community as they claim. It saddens me that I have been unable to use my own bank that receives my direct deposits for my needs. I have been working for the entire time and I cant get more than 500 dollars in credit from them. Im ****** because I have to pay check fees to get my money right away but I have a bank account with a bank who doesnt trust its patrons, Yet I have trusted them for years with my money.

Thank you for bringing this matter to our attention. SLCCU has reviewed the *** check deposit in question from March 5th, 2024. As outlined in our account agreement, the first $225 from the deposit was available on the first business day following the day of deposit. The remaining funds are typically available by the second business day unless there are recent NSFs or delinquencies on the account. While check holds are in place to protect our members and the credit union from loss, we follow Regulation CC when determining holds. State or local government checks are released by next business day if deposited in person with one of our tellers. We are also sorry to hear about your lending experience with SLCCU. Please consider visiting one of our branches to do a credit check up. This will better educate you on what is on your credit that would prevent any approval. We also offer things like our Credit Matters loan to benefit members with limited to no credit. We exist to increase the standard of living and better the lifestyle of our members, our staff, and the communities we humbly serve.