BBB Business Review

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BBB Accredited Business since

St Louis Community C U

Additional Locations

Phone: (314) 534-7610 Fax: (314) 533-5996 View Additional Phone Numbers 3651 Forest Park Ave, Saint Louis, MO 63108 View Additional Email Addresses http://www.stlouiscommunity.com



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Description

St. Louis Community Credit Union is a full-service financial institution that primarily serves low-to-moderate income individuals living in and around the region's urban areas. For more information, visit www.stlouiscommunity.com.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that St Louis Community C U meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for St Louis Community C U include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 8
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

0 Customer Reviews on St Louis Community C U
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 17, 1975 Business started: 10/17/1941 Business started locally: 10/17/1941
Business Management
Sara Meek Patrick Adams, CEO Ms. Dorothy Bell, Senior Vice President & Chief Marketing Officer
Contact Information
Principal: Sara Meek
Business Category

Credit Unions

Alternate Business Names
St Louis Community Credit Union
Additional Information

St. Louis Community Credit Union is a full-service financial institution that primarily serves low-to-moderate income individuals living in and around the region's urban areas.
As part of its overall giveback to the community, St. Louis Community delivers a holistic approach to financial capability. The organization invests time and resources into developing offices (as well as products and services) that cater to under served populations. As a community-driven institution, the Credit Union offers:
Affordable car loans to hardworking people who need reliable transportation to and
from their jobs;
Quality home loans for those who want a piece of the American Dream;
Free financial education and coaching by working with the independent 501(c)(3)
Prosperity Connection;
Second-chance checking and credit building products, as well as account services for individuals who need access to mainstream banking;
St. Louis Community Credit Union has 11 offices. Three of those locations are embedded within social service agencies, thus meeting consumers where they are (MET Center - Wellston, Grace Hill - Water Tower and Kingdom House - near downtown).

Credit unions are not-for-profit financial cooperatives, owned by their members. St. Louis Community Credit Union is certified by the U.S. Treasury Department as a Community Development Financial Institution (CDFI).
St. Louis Community Credit Union has more than $230 million in assets and serves nearly 50,000 members. For more information, please visit www.stlouiscommunity.com.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.