Business ProfileforRiver Region Credit Union

On 9/21/22 I chatted with ***** ****** ****** *****, where I'd banked since 2/20/20, about changing my checking account to a different type they'd advertised. Yvette said she'd email me and they never did, so on 10/3/22 at 3:32 PM I called ***** ****** ****** ***** about it. My IPR call was answered by a female who didn't give their name. She announced her intent and hung up without waiting for reply. After multiple redialing attempts we reached another female who also didn't give a name. I announced myself as a customer inquiring about changing my checking account type. I was asked for and provided my account number, address and birth date. I was informed to hold. A different female then asked me if I was dissatisfied with my checking account and I said no I was so pleased I wanted to try out their other checking account type. She told me they didn't appreciate my call and the credit union didn't intend to serve me so she hung up. I didn't explore changing my account further and resolved to just being glad I didn't have to call in to do anything with my account usually. Sometime after 10/12/22 (the last time I could process a full external transfer) my account became restricted on external transfers. I chatted again on 10/29/22 when the restriction didn't change after 2 weeks and Contact Center Manager ***** replied that I needed to contact ****, and eventually provided her e-mail address. **** ***** replied 10/31/22 generically without respecting my concerns and I replied the same day asking for reconsideration as I needed to be able to get money into and out of the account. **** replied back to me 11/1/22 that "we are unable to make adjustments to this procedure" so I asked again the same day to be directed to who was able to make adjustments. Then, 11/2/22, ******** ****** ******** ** **** ********** closed my membership with 1 week notice and didn't make transfer out easier as she alleged and then denied it was incorrect (still waiting for my cash withdrawal).