BBB Accredited Business sinceAdditional Locations
Phone: (636) 978-8800 Fax: (636) 980-2211 PO Box 1543, Saint Peters, MO 63376 View Additional Email Addresses
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A BBB Accredited Business since
BBB has determined that Missouri Valley Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Missouri Valley Federal Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementJosh Rodriguez, President Lorri Hoagland, Vice President
7900 Mexico Rd.
Saint Peters, MO 63376 Directions
PO Box 1543
Saint Peters, MO 63376 (636) 978-8800
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I had deposited a check into my account at missouri valley federal credit union in St. Peter's and the check was visible in my account online. But inspite of money being in the account the credit union over drafted ($25) on each item until I seen this problem serval days later. I called and talked to the branch manager and he wouldn't credit my account back the whole amount even after looking into it and finding out my account did have money in it.
Desired Settlement: I would like the credit union to credit back my account just the amount that was taking out due to over draft charges.
Business Response: Initial Business Response /* (1000, 5, 2015/08/05) */ Missouri Valley Federal Credit Union has received the above member complaint and appreciates the opportunity to respond. The member's complaint was regarding a deposit that was thought to be available for use and requested a full refund of all accrued fees. Account research regarding this complaint shows that the member deposited money into their account via ATM. Per sign posted on ATM "Funds from deposits may not be available for immediate withdrawal." Along with this information posted at the ATM, the member also mentioned the receipt from the ATM showing a hold on the amount deposited. Confusion came later when the member checked their balance using our online access. Our online access shows two balances regarding each account the member has open with Missouri Valley. One is a "Balance" and the other is an "Available Balance". The "Balance" reflects the ledger balance and the "Available Balance" reflects availability after any pending holds and/or preauthorizations are released. The primary difference between the ledger balance and available balance is checks that the company or individual has deposited in his account, but which the credit union has not yet made available for use according to policy. As a courtesy, a partial fee refund was performed. We ask that you please keep in mind; deposits have many factors that can affect availability. This information can be found on our disclosure pamphlets, given to member's upon account opening. Additional information is posted in our lobby as well as on our ATM regarding deposit holds.