BBB Accredited Business since
Phone: (314) 544-5050 Fax: (314) 544-1088 1690 Lemay Ferry Rd, Saint Louis, MO 63125
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that First Missouri Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for First Missouri Credit Union include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementSteven Ogolin, President
1690 Lemay Ferry Rd
Saint Louis, MO 63125 (314) 544-5050 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I have been a member of the Credit Union for 30 years. I currently have my car loan with the credit union. I made my car payment twice due to the fact I did not know using my mobile device I could not see all the pending transaction from *******. I called and talked to ***** about the problem on 2/20/2015 @ 0905. This is what I got from the conversation: 1. He has never done such a thing.2. Both payments are already out of my ******* account so that the end of it. When I informed him that the money was not out of my account for either check he said that was news to him. 3. He is way to busy to try to find the second payment if all the customers ask him to do that he would never get his work done.On Monday Morning 2/23/2015 I arrived at the credit untion @0930 to talk to someone. This time I got **** ***** who was filling in for a manager. He agreed with ***** and said maybe they could put one of my payments in my saving account if they thought of it and I could drive back down there on another day to withdraw it from my account. Both checks were put through my account and added to my loan on 2/23/2015. I called on 2/25/2015 and finally met a lady called ******, a teller that said no they had not put it into my account both both payments had been placed on my loan. She offered to credit one of the payments back to my saving account and put a check into the mail for me today. Why was this not offered to me on my two previous encounters. I'll tell you why. First Missouri has apparently gotten why to busy to care about their customers and I'd like to know exactly where the managers are on Monday morning.
Desired Settlement: 35.00 for the overdraft I recieved due to my ******* account being overdrawn due to their lack of customers service!!!!!!!!!!!!!!!!
Business Response: Initial Business Response /* (1000, 11, 2015/03/31) */ I was able to speak with Ms. ****** regarding this experience and I conveyed to her that someone telling her they don't have the time to respond to her issue is completely unacceptable and not in any way congruent with the mission of the credit union. As a credit union we are a member owned organization and our only purpose for existence is to serve the membership. Without paid board members or shareholders there is no other mission to serve. I did however try to explain that at the time she was asking **** and ***** to look out for a check that may or may not arrive is not something we can guarantee, and that even as small as we are an alert to watch out for a check that may be coming is a difficult task. I believe the staff offered her suggestions as to how certain actions may help her and she characterized those suggestions as lack of involvement which I don't think is entirely representative of how we reacted. Finally I assured Ms. ****** that if she needed to speak with a manager one would be made available for her. It seems the moment she walked in one was not readily available and **** merely tried to help. He did not represent himself as a manager. There was a manager in the building that morning but I cannot say for certain what her availability was and again, being a small member owned organization it is not out of the question that at any given moment there is only one manager present, we do not have many managers as Ms. ****** suggested. I do appreciate Ms. ******'s feedback, it is a wonderful opportunity for us to look at how we handle things here. When I spoke with her I did my best to show her that we are not a giant bank as she suggested n her complaint and I will keep trying to let as many people as I can every day find out that there is a difference between us and the big bank. Thank you for the opportunity to be of assistance and please feel free to contact me ***** ******** Vice President of Operations First Missouri Credit Union
Problems with Product/Service
Read Complaint Details
Complaint: Location: **** First ** *** St. Louis, MO XXXXX Yesterday I got a letter from them about my car insurance. They are telling me that I needed a $500.00 deductible instead of $1,000.00. When I signed the loan with them the lady said my insurance coverage was fine. Then I get a letter about it and called and the person was rude. I wasn't told I had to add additional insurance. They did it for me without my permission. Then I got a letter saying they pulled out my insurance. I told them that I was transferring my loan. They were rude to me and telling me I didn't understand the policy. I was told "are you going to start acting like an adult now". I was hung up on. They added something on to my loan without my permission.
Desired Settlement: I want this insurance to be removed from my loan.
Business Response: Business' Initial Response /* (1000, 5, 2013/06/14) */ Consumer signed an insurance statement at time of loan closing acknowledging that a maximum $500 deductible was required. Consumer did not correct (lower) the deductible in response to letter(s) warning of the pending placement of collateral protection insurance premium onto the loan balance in accordance with the terms and conditions of her loan documents. A pro-rata refund will be made when the deductible is corrected or the loan is paid in full.