BBB Accredited Business sinceAdditional Locations
Phone: (888) 674-3233 5809 Morning Star, Columbia, MO 65203
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A BBB Accredited Business since
BBB has determined that RoofUS Construction LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RoofUS Construction LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kathy Reuter, Owner/Member
Contractors - General Roofing Contractors Siding Contractors
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Late August 2014, they put a new roof on my house from storm damage through ******** ****** insurance. I have been called the business and the man told me they would be out and he said they were busy but he would respond. I need someone to come and take care of my gutter guards they were to replace them per the insurance contract. The water is not going in the gutters but just pouring off the side of my roof. I have been waiting for 3 months and they have not come out.
Desired Settlement: I want the business to come here and fix my gutter guards back to the way they were. This was part of the insurance settlement.
Business Response: Initial Business Response /* (1000, 7, 2015/10/22) */ RoofUS apologizes that the first notice from BBB was not seen. Thank you for sending a second notice. In August 2014, RoofUS Construction replaced Ms. ********'s roof and gutter screens only (not gutters, since her insurance company did not find damage to her gutters). In April 2015 Ms. ******** reported to ************ Repair Program (who relayed the information to RoofUS) that she had water flowing between eave and gutter on South side of her home. Since this would not be caused by anything RoofUS replaced (roof and gutter screens), **** with RoofUS called Ms. ******** and let her know we were busy tarping and repairing major hail damage emergencies but would agree to come by out of good customer service and look at it, but only after the emergency storm work was done. Later in the summer, **** with RoofUS went by her home and was told by a woman at the home that she did not have any problems and appeared annoyed that he was there, therefore he immediately left. Apparently there was some sort of misunderstanding. Today, 10/22/15 at 10:55am, **** with RoofUS left a message for Ms. ******** at XXX-XXX-XXXX asking if one of our representatives, *****, could come by and look at the problem at 9am tomorrow, Friday, 10/23/15. Please advise if that appointment time works for her. Thank you. Initial Consumer Rebuttal /* (3000, 10, 2015/10/23) */ When I received the phone call from the company at first I didn't realize it was them calling because it did not show on the caller id. He did come out today and he did respond and fixed the gutters to my satisfaction.