BBB Accredited Business since

RoofUS Construction LLC

Additional Locations

Phone: (888) 674-3233 5809 Morning Star, Columbia, MO 65203 http://www.roofus.us


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that RoofUS Construction LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for RoofUS Construction LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on RoofUS Construction LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 26, 2010 Business started: 05/26/2010 Business started locally: 05/26/2010
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kathy Reuter, Owner/Member
Contact Information
Principal: Ms. Kathy Reuter, Owner/Member
Business Category

Contractors - General Roofing Contractors Siding Contractors


Additional Locations

  • 100 Chesterfield Business Pkwy Fl 2

    Chesterfield, MO 63005

  • THIS LOCATION IS NOT BBB ACCREDITED

    26412 Montauk Dr

    Lebanon, MO 65536 (888) 674-3233

  • 5809 Morning Star

    Columbia, MO 65203

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Late August 2014, they put a new roof on my house from storm damage through ******** ****** insurance. I have been called the business and the man told me they would be out and he said they were busy but he would respond. I need someone to come and take care of my gutter guards they were to replace them per the insurance contract. The water is not going in the gutters but just pouring off the side of my roof. I have been waiting for 3 months and they have not come out.

Desired Settlement: I want the business to come here and fix my gutter guards back to the way they were. This was part of the insurance settlement.

Business Response: Initial Business Response /* (1000, 7, 2015/10/22) */ RoofUS apologizes that the first notice from BBB was not seen. Thank you for sending a second notice. In August 2014, RoofUS Construction replaced Ms. ********'s roof and gutter screens only (not gutters, since her insurance company did not find damage to her gutters). In April 2015 Ms. ******** reported to ************ Repair Program (who relayed the information to RoofUS) that she had water flowing between eave and gutter on South side of her home. Since this would not be caused by anything RoofUS replaced (roof and gutter screens), **** with RoofUS called Ms. ******** and let her know we were busy tarping and repairing major hail damage emergencies but would agree to come by out of good customer service and look at it, but only after the emergency storm work was done. Later in the summer, **** with RoofUS went by her home and was told by a woman at the home that she did not have any problems and appeared annoyed that he was there, therefore he immediately left. Apparently there was some sort of misunderstanding. Today, 10/22/15 at 10:55am, **** with RoofUS left a message for Ms. ******** at XXX-XXX-XXXX asking if one of our representatives, *****, could come by and look at the problem at 9am tomorrow, Friday, 10/23/15. Please advise if that appointment time works for her. Thank you. Initial Consumer Rebuttal /* (3000, 10, 2015/10/23) */ When I received the phone call from the company at first I didn't realize it was them calling because it did not show on the caller id. He did come out today and he did respond and fixed the gutters to my satisfaction.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on RoofUS Construction LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)