BBB Accredited Business sinceAdditional Locations
4 of 5 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that ONEWAY Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementTony Lanzone, President
Contractors - General Roofing Contractors Siding Contractors Storm Damage Repair Windows & Doors - Installation & Service
4348 Rider Trl N
Earth City, MO 63045 (314) 565-3366 (314) 209-1782 (314) 655-6644 (314) 655-6608 (314) 656-2404 (314) 209-1783 (636) 487-4100 (636) 240-1117 (314) 714-4793 (314) 480-5529 (636) 352-4618 Directions
440 W Pontoon Rd
Granite City, IL 62040 Directions
5494 Brown Rd Ste 130
Hazelwood, MO 63042 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (314) 565-3366(Phone)
- (314) 972-7161(Phone)
- (314) 655-6644(Phone)
- (314) 655-6608(Phone)
- (314) 656-2404(Phone)
- (314) 209-1783(Phone)
- (636) 487-4100(Phone)
- (636) 240-1117(Phone)
- (314) 714-4793(Phone)
- (314) 480-5529(Phone)
- (636) 352-4618(Phone)
- (618) 877-5933(Phone)
- (314) 441-3258(Phone)
- (314) 269-0632(Phone)
- (985) 249-1230 (Fax)
- (314) 972-7189 (Fax)
- (314) 209-1770 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
I signed a contact and paid $10,850 April 9, 2016 to remodel my basement for my son who is returning from the military. I was initially told the basement would be finished by the end of June, but there has been constant delays.
The bathroom is not finished and the shelves in the walk in closet fell from the wall. Someone would come in and work for a couple of hours and leave.
Desired Settlement: I would like the work finished as soon as possible. I would also like a reduction on the bill for the delay.
Better Business Bureau:
This issue is resolved, they came back and finished the job.
Read Complaint Details
Complaint: I had storm damage which was covered by insurance but the company did not do all the work and is over billing and harassing me. I hired Oneway to fix storm damage covered by my insurance. They did the roof to my satisfaction, but the interior work to a bedroom ceiling and bathroom ceiling was incomplete. The insurance company said to paint the entire bedroom. It also said drywall needed to be replaced on the bathroom ceiling. Oneway did not paint the bedroom and did not replace the drywall in the bathroom. The insurance company has cash value replacement that can still be claimed but the work has to be complete. The person who came to arrange the work said that they would work for the proceeds of the insurance check. He left the company before the job was done. Now the owner has called a few times and come to the house to look at what needs to be finished but has never finished the work. The insurance company will only release a second check when the work is complete. The Oneway rep came out and took the original contract and documents from my insurance company so I do not have the paperwork but I can probably get copies of most of it from State Farm. I want the bathroom ceiling to be made safe and would be glad to get this issue done but they only seem interested in getting their check. I was agreeable to not painting the bedroom because the first rep said they would work for the insurance proceeds alone, but the bathroom ceiling is a real issue that needs completing. Oneway has not made arrangements to complete the work on the drywall but wants their money. They have called saying that they came to my home but I am almost always at home.
Desired Settlement: I would like to have the bathroom ceiling finished and make sure there are no issues in the attic from the storm. I would then sign that the work is complete so that the insurance company can issue a final check. I will not pay any extra money out of my own pocket because the first rep said the check from State Farm, including final payment, would be accepted as complete payment and that I would not have to pay the deductible.
Business Response: Initial Business Response /* (1000, 8, 2015/11/06) */ I believe there was miscommunication with Mrs. **** regarding her bathroom ceiling and she had mentioned we are supposed to save $1000 deductible. We were not informed we were to save $1000 deductible so when we found that we would not get fully paid we stopped the work. We did all of the work such as removing the drywall and repairing the ceiling tiles except for paint the walls in the bedroom which we were paid $117.21 and we did the bathroom and received $311.54 from State Farm. We did her roof and we supplemented the insurance company for that. There was extra money owed for chimney flash and pipe flashing and she knew this. It is very hard to get a hold of her. We have gone by her house and tried to call her but have not gotten a hold of her. I apologize for the delay in response as this was sent to our Hazelwood office and not forwarded onto our Illinois office.
Problems with Product/Service
Read Complaint Details
Complaint: On June 5,2012 I signed a contract to have my roof replaced. During the construction process there were several issues but they were addressed. When work was completed we noticed the drip rails were improperly installed and our gutters had been damaged in the front or the residence. These were replaced. After several rains, we noticed a leak water staining our kitchen ceiling. The cause of the leak was located and addressed. The damage to our ceiling has been addressed in several conversations but has not been repaired. Calls to the Production Manager Have been answered with the excuse that he has forgot and will get on it. Over two years has passed and I am tired of waiting and being forgotten.
Desired Settlement: The portion of the kitchen ceiling needs to be taken down and the insulation above needs to be checked for mold. The ceiling needs to be repaired and painted. I have one bid from an independent contactor for $1,500 if they do not find any further issues after pulling the drywall. One of the gutters replaced on the front of the house is popping paint and needs to be replaced.
Business Response: Initial Business Response /* (1000, 11, 2014/11/19) */ the complaint never reached my office. bbb mailed to old address from 2001. his gutter had dirt on it. we came to an agreement on the painting