This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Metro St Louis Construction LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Metro St Louis Construction LLC's rating include:
- 17 complaints filed against business
- 5 complaints filed against business that were not resolved.
Factors that raised Metro St Louis Construction LLC's rating include:
- Length of time business has been operating.
- Response to 17 complaint(s) filed against business.
The BBB urges extreme caution when dealing with Benjamin Gaddy, owner of Metro St. Louis Construction of Washington, Mo. Metro St. Louis Construction, a St. Louis area roofing and remodeling firm, is facing criticism from Missouri homeowners who say the company either did poor quality contracting work or no work at all.
In December 2012, St. Louis County prosecutors charged Mr. Gaddy with felony stealing after a St. Ann homeowner alleged Mr. Gaddy took more than $6200 to replace her roof, siding and awnings. St. Ann Police said Metro St. Louis Construction never did the work. The BBB has received numerous complaints against this general contractor. Complainants primarily allege difficulty obtaining refunds, poor customer service and delays in starting the work or no work at all. These complaint patterns are reflected in the complaint statistics below.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||15|
|Advertising / Sales Issues||0|
|Total Closed Complaints||17|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Metro St Louis Construction LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|