BBB Business Review

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This Business is not BBB Accredited

Metro St Louis Construction LLC

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(636) 248-5054View Additional Phone Numbers5 Woodbine Ct, WashingtonMO 63090-5614

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BBB Accreditation

Metro St Louis Construction LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Metro St Louis Construction LLC's rating include:

  • 17 complaints filed against business
  • 5 complaints filed against business that were not resolved.

Factors that raised Metro St Louis Construction LLC's rating include:

  • Length of time business has been operating.
  • Response to 17 complaint(s) filed against business.

The BBB urges extreme caution when dealing with Benjamin Gaddy, owner of Metro St. Louis Construction of Washington, Mo. Metro St. Louis Construction, a St. Louis area roofing and remodeling firm, is facing criticism from Missouri homeowners who say the company either did poor quality contracting work or no work at all.
In December 2012, St. Louis County prosecutors charged Mr. Gaddy with felony stealing after a St. Ann homeowner alleged Mr. Gaddy took more than $6200 to replace her roof, siding and awnings. St. Ann Police said Metro St. Louis Construction never did the work. The BBB has received numerous complaints against this general contractor. Complainants primarily allege difficulty obtaining refunds, poor customer service and delays in starting the work or no work at all. These complaint patterns are reflected in the complaint statistics below.

Customer Complaints SummaryRead complaint details

17 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Guarantee / Warranty Issues1
Problems with Product / Service15
Advertising / Sales Issues0
Delivery Issues0
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Metro St Louis Construction LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 12/09/2008Business started: 06/01/2008
Contact Information
Principal: Mr. Benjamin Gaddy (Owner)
Business Category

Contractors - General, Contractor - Flat Roof, Siding Contractors, Roofing Contractors

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.