Complaint Work was not as per contract. Tuckpointing was not ground out it was only skimmed over. Tuckpointing is now failing. MLK Construction was contracted to rebuild the front parapet wall of my home 2 years ago which had failed. In addition they were contracted to grind and repoint the parapet walls down both sides of my home as well as the entire front of the house and exterior of the brick portion of the porch.
Not all of the front portion of the home was ground out an it is now flaking back out due to them only surface floating the mortar into the existing joints. In addition their use of muratic acid on my bricks has now scarred the bricks in some portions that they did. Also spots of the rebuilt parapet wall in the front of the home now have entire pieces of mortar missing that have failed. At this time there do not appear to be any immediate issues with the side parapet walls that were repaired. In addition a separate portion of the home was tucked top to bottom in the incorrect color at a cost of $500 that has already been paid.
Desired Settlement Due to MLK Constructions inability to follow a contract and do the job as contracted I've contacted other masons to fix the work that he was paid to do. I do NOT want MLK Construction working on my home again. To correct the work that is failing currently the cost is going to be $2700 which does not include having to repoint the section of my home that was done in the incorrect color.
The total cost of restitution is $3200. $2700 to repair the work (I have multiple bids of which the high bid was $4000 and I didn't care for that crew) plus the $500 that was paid for work that was not done correctly on the side of my home.
MLK Construction was paid roughly $17,000 total to do the job the first time.
Business' Initial Response we were not even contacted until the same day he contacted the BBB. We had a great relationship with the consumer during the project and all work was approved by the insurance inspector and the homeowner. After notice of the complaint the owner of MLK contacted the consumer by email to go to the property to inspect the concern.there is a 2 by 2 area that was not ground out that we would take responsibility for which would be about $100 repair. the scarring of the brick was pre existing and we have pictures and all documentation to back it up. this job was finished in July 2010 and we feel this is a invalid complaint. We did rebuild the parapet wall and he requested decorative stone on the top of the wall. we advised him they were not roofing stone and he wanted them on anyway, this cannot be warrantied. we will offer $100 for the 2 by 2 section of tuck pointing that we take responsibility for.
Consumer's Final Response 6/12/2012: I alerted the business to side work issue right away in 2010 and the business said they would be out in Spring 2011 to fix it. I was done with them by that point and made no attempt to contact the business to see if they would come through. The business did not know about any other issues until the complaint was filed because I chose not to tell them till then. I will send a copy of my contract, the insurance inspector's report and a statement from third party company pointing the finger at MLK.
6/18/2012: Mediator left message for consumer requesting documentation.
6/19/2012: Mediator left message for consumer requesting documentation.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.