This business is not BBB accredited.

Brighten Construction

Additional Locations

Fax: (866) 377-8665 View Additional Phone Numbers 938 Hemsath Rd Ste A, Saint Charles, MO 63303 http://www.brightenconstruction.net


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Brighten Construction include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Brighten Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Brighten Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 10, 2012 Business started: 04/03/2012 Business started locally: 04/03/2012
Type of Entity

Limited Liability Company (LLC)

Business Management
Brian Vickery, Co-Owner Teresa Petty, Office Manager
Contact Information
Principal: Brian Vickery, Co-Owner
Business Category

Contractors - General


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2025 Zumbehl Rd Ste 83

    Saint Charles, MO 63303

  • THIS LOCATION IS NOT BBB ACCREDITED

    4250 E Broadway Ste 1029

    Columbia, MO 65201 (573) 289-8462

  • THIS LOCATION IS NOT BBB ACCREDITED

    938 Hemsath Rd Ste A

    Saint Charles, MO 63303

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/25/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The company put a roof on our house in April of 2013. We had some leaks around our skylights so the company came back in June and my husband showed them where it was leaking in the great room and master bathroom. They made the repairs and said to let them know if it leaked again. They said they'd come back and paint if it does not leak anymore. My husband tried to call them to come back and paint and they will not return our phone calls. We have tried calling several times and get a recording. We leave messages but they do not return the phone calls. We just discovered there is a leak around a skylight as well.

Desired Settlement: I want them to come out and repair the leak and do the painting.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Brighten Construction
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)