Text Sizesmall medium large

This business is not BBB accredited.

Home Solutions

Phone: (314) 821-4949 View Additional Phone Numbers 12064 Manchester Rd, Des Peres, MO 63131 http://www.homesolutionsstl.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Home Solutions include:

  • 36 complaint(s) filed against business
  • Failure to respond to 33 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Home Solutions include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 13
Delivery Issues 17
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Home Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 22, 2009 Business started: 08/19/2009 Business started locally: 08/19/2009
Type of Entity

Corporation

Business Management
Mr. Kevin Moloney, President
Contact Information
Principal: Mr. Kevin Moloney, President
Business Category

Construction & Remodeling Services Contractors - General

Additional Information

BBB advises consumers to use caution when considering doing business with Home Solutions or its owner Kevin Moloney.

BBB has received numerous complaints from consumers about this construction and home remodeling company, claiming that they paid thousands of dollars each for work that either was partially done or not done at all.

BBB also has determined that the business no longer operates at its address at 12064 Manchester Rd., Des Peres, and may no longer be operating.

Although BBB has contacted the company regarding its concerns, BBB has not received a reply from the company.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.