BBB Accredited Business since
Phone: (314) 909-9050 Fax: (314) 909-9309 435 E Clinton Pl, Saint Louis, MO 63122
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A BBB Accredited Business since
BBB has determined that Agape Construction Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kevin O'Brien, President Ms. Amy O'Brien, Office Administrator
Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Porch Shades Woodworking Architectural & Construction Specs Architects Kitchen Remodeling Kitchen & Bath Design Historical Structure Preservation Contractors - General Garage Builders Home Improvements Home Improvements - Additions Patio, Porch & Deck Enclosures
435 E Clinton Pl
Saint Louis, MO 63122 (314) 909-9050 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Agape Construction had our private, one way, street blocked by their vehicles while working on a neighbors project. These trucks were parked illegally. They also had my driveway blocked with a trailer that sat too low to be seen without a backup camera. They accepted zero responsibility for this even though if I had called the local police at the time they would have been ticketed. The response by the owner of the company was completely inappropriate ("If a baby had been back there and you hit the baby would it have been the baby's fault?"). On top of such an off color comment about a baby, they did not offer one ounce of apology or accept one ounce of responsibility. Next time the police will be called along with the building inspector. My bumper now has to be replaced at a cost of $850.00. All of which will come out of my pocket. As much as their business seems to be thriving you'd think they would be held accountable and responsible for their illegally parked vehicles and sub-contractors actions. If no responsibility is accepted you would think an apology and vow not to impede the neighbors ingress and egress would have been extended. Nothing but a huge disappointment which will be expressed to any and all when given the opportunity.
Desired Settlement: I would like Agape to share in the replacement cost of my bumper, or $425.00.
Business Response: Initial Business Response /* (1000, 7, 2014/11/21) */ Contact Name and Title: *** ********* owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@buildagape.com Agape really tries to be considerate of neighbors when doing remodel projects, and I personally apologized to the homeowner both on the phone and by email the week it happened. Our concrete contractor was parked as far away from neighbors as he could be on the opposite side of this private narrow street that has NO parking. Our concrete contractor did not have a vehicle parked directly across from her driveway, but rather on either side of the driveway with wheels of both vehicles in the grass. The vertical ramp on the trailer was visible as it was 5' off the ground. After the neighbor hit the trailer, without moving any vehicles, our concrete contractor was able to direct her out of her driveway. So, it was possible to exit her driveway if driving carefully. As far as "illegal" parking, the one way sign on the street is a small handmade sign at the top of the street. In this case, if the trailer was turned the other way, it still would have been across the street from her driveway, and the person backing up still would have to maneuver carefully. We asked a distributor of trailers if you are supposed to use cones and flags when parking them. the answer was, "No, not required and not usually done." When this issue could not be resolved, the President of Agape met with this homeowner on site a couple weeks after the incident. She still was not taking any personal responsibility for backing into a vehicle. I can probably safely say, most of us have backed into a parked vehicle, and when we have done that, we are frustrated, but it's on us and we pay the bill. We do not agree with paying half of this homeowner's bumper cost, but to help her out will agree to pay $200. We are sorry for her inconvenience and will put the check in the mail to her today.