This business is not BBB accredited.
Phone: (636) 459-0338 View Additional Phone Numbers PO Box 338, Moscow Mills, MO 63362
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Accurate Concrete Solutions LLC include:
- Failure to respond to 1 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Accurate Concrete Solutions LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMichael E. Howard, Owner Lisa Howard, Co-Owner
Concrete Contractors Concrete - Custom Floors - Garage Foundation Contractors Home Improvements Home Improvements - Additions Wheel Chair Lifts & Ramps Driveway Installation, Paving & Repair Contractor - Decorative & Specialty Concrete
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 338
Moscow Mills, MO 63362 (636) 459-8812 (314) 920-0400 (636) 459-0338
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Additional Phone Numbers
- (636) 459-8812(Phone)
- (314) 920-0400(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Accurate Concrete Solutions poured a new patio for us in November, 2014. By January, 2015, there were cracks forming. To date (July 2015) there are at least 7 cracks all radiating from the downspout and drain pipe under the concrete. We have had several professional concrete layers look at this patio and the consensus is that they should not have put the drain under the concrete in the manner that they did. If a drain is laid under the concrete, then solid drain pipe needs to be used. Accurate Concrete Solutions used perforated drain pipe which let the water seep under the concrete and weaken the foundation. When we contacted this company in January, they came out to inspect the patio and said that "concrete cracks" and they would not be doing anything about the problem. Other times we have tried to get them to realize this problem, they completely ignored us, except when we posted something on Facebook, but no follow up from that. They have never tried to rectify this cracking problem. Any knowledgeable concrete layer knows not to use perforated drain pipe under the concrete. By the way, they were not bashful about asking for more money when they were in the middle of the job because they had to remove extra old concrete and the estimate was wrong on the amount of concrete needed. We paid them for the job including the extra money shortly after the job was done.
Desired Settlement: We feel that the only way to solve this problem is to replace the patio and do the drain pipe correctly.