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Find a Location

Controller Chaos has 1 locations, listed below.

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    Business ProfileforController Chaos

    Video Game Supplies
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.4/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/23/2012

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Controller Chaos provides modded controllers.

    Business Details

    Location of This Business
    11465 Schenk Dr, Maryland Heights, MO 63043-3417
    BBB File Opened:
    12/12/2011
    Years in Business:
    15
    Business Started:
    10/2/2008
    Business Started Locally:
    10/2/2008
    Accredited Since:
    2/23/2012
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. W. Brad Haseltine, President
    • Mr. Mike Eller, Manager of Development
    Contact Information

    Principal

    • Mr. Mike Eller, Manager of Development

    Customer Contact

    • Mr. Mike Eller, Manager of Development

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I ordered a controller on 9/25/23. Order number *********. I paid 324.98 dollars. I have emailed this company at least 1 x a month asking when the controller would be shipped. They replied that it was being polished. Whatever that means is beyond me. The last email from this company was 1/11/24. They thought they were funny by saying " i will update you, as soon as I get a uodate." This controller is for my son. In my opinion they have robbed me. They have committed a theft. I paid them money, I didcnot get my product andcthey jept thevmoney. CLOSE THEM DOWN. There are other peoplevout there sending this company for nothing. This is not a custom controller. Please do what ever you can to close them down. I have come to the conclusion thst I will never see a refund,nor a controller. ***** I am unable to upload the photos from my phone of the orginal order and all the emails. Everything was done on line. I want my money back and I want the business closed down. The real gamers should know that this company is Fake and Fraudulent.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adriel g

    3 stars

    08/31/2023

    Hello, I am an electronics, electrical and RF engineer and I do board level repairs on electronic devices pretty regular alongside designing communications infra, so I am no stranger to this.Anyways I got an xbox one wireless controller brought to me by a friend with the clain that the controller malfunctioned, went haywire and then died. It will not charge a battery or turn on with a hot battery installed. Upon analysis I was able to work out the problem quite quickly that this was not an issue caused bt the device owner or ********* but rather I found a 3rd party unbranded PCB loose in the casing due to no securing hardware. It relies on pin tension of an IC socket to hold the board in place, in a controller, in the hands of a kid or adult gamer or both. Controllers see abuse and stress from the person(s) using them so I cannot wrap my head around why the hot snot option to hold parts in place in such a device that will see all sorts of motions, G forces and bumps into things... I mean the mod board just relies on friction and physics and luck cause they didnt even use that hot glue there and that is the main place that needs something holding things together. Because if this decision, U1 was deemed damaged due to cap fracture, The literal chip shorted out to the mod board and sat there for a while and the IC's encapsulation material cracked, destroying the chip die and IC, thus rendering the whole device damaged beyond financially responsible repair that is by the letter. I can offer my friend the option to have me junk all but the controller and the mod board and used working salvaged PCB from other xb1 controllers as well as improve the mod PCB with mounting option and circuit connections so we 86 that IC socket means of connecting the board. Same for the tactile switches, I can design and fab a PCB to utilize the rubber dome type switch like the controller has already and route that flat ribbon out of pinch points.

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