BBB Accredited Business since

3JM Exteriors, Inc

Phone: (314) 542-3012 View Additional Phone Numbers 111 West Port Plz Ste 600, Saint Louis, MO 63146

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that 3JM Exteriors, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for 3JM Exteriors, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on 3JM Exteriors, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 07, 2012 Business started: 05/18/2009 in IL Business incorporated 05/18/2009 in IL
Type of Entity


Business Management
Mr. Jeffrey D Martin, President & Owner
Contact Information
Principal: Mr. Jeffrey D Martin, President & Owner
Business Category

Commercial Roofing Siding Contractors Contractor - Flat Roof Contractors - Roof Flashing Contractors - General Gutters & Downspouts Contractors - Gutters Roofing Contractors

Alternate Business Names
3JM Exteriors Inc

Additional Locations

  • 111 West Port Plz Ste 600

    Saint Louis, MO 63146


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/30/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: 3JM Exteriors Inc replaced my roof after a hail storm in 2012 and completed all work in Sept of 2012. April 2014 I noticed water stains on the ceiling in my living. I called 3JM on 4/24/14 and left a message on their voice mail. I received a call back on 4/26 from a female. I explained the problem and she told me someone locally would contact me with in the week. I did not hear from anyone. Since then I have called several times leaving messages and I have not received an return calls. I have filled out their on-line warranty request and still no one has responded. I attempted to call their field representative and that number was disconnected. They claim to have the best warranty and customer service but they will not return calls or emails. Product_Or_Service: roof replacement Account_Number: job *****

Desired Settlement: fix the problem roof isn't even two years old and is leaking already

Business Response: Initial Business Response /* (1000, 10, 2014/09/24) */ I went to Mr ****** home and checked on the issue. His roof was not leaking and after checking his attic, the leak was identified as coming from the siding. **** was satisfied.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on 3JM Exteriors, Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)