BBB Business Review

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BBB Accredited Business since

Medicredit, Inc.

Additional Locations

Phone: (800) 388-7977 View Additional Phone Numbers 3 Cityplace Dr STE 690, Saint Louis, MO 63141 http://www.medicreditcorp.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Medicredit, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Medicredit, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 284 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

284 complaints closed with BBB in last 3 years | 90 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 194
Billing/Collection Issues 69
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 21
Total Closed Complaints 284

Additional Complaint Information

BBB has received a pattern of complaints concerning Medicredit, a collection agency.


The complaint patterns primarily allege calls made to consumers who do not owe a debt, consumers indicated they were not aware of the debt owed; requests to remove negative information from credit reports not granted and overall poor customer service.


On July 7, 2015, Medicredit responded to BBB letter regarding the patterns of complaints.  Medicredit informed BBB they do not purchase the debt.  Hospitals and doctor's refer their clients to Medicredit to collect on unpaid debt.  Medicredit sends consumers letters informing them of the debt.  The consumer has 30 days to respond, if consumer does not respond, Medicredit will place a phone call to consumer.  If the consumer does not respond to the letter and phone call the debt is reported to the credit reporting agencies, and at this time it is placed on the consumer's credit report.  Medicredit reported that it conducts research on each consumer who owes the debt and felt their staff is trained to provide professional service.


According to Medicredit, it averages 200,000 consumer contacts each month and has 15 call centers. 

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Medicredit, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: October 01, 1977 Business started: 10/05/1977 in MO Business started locally: 10/05/1977 Business incorporated 10/05/1977 in MO
Type of Entity

Corporation

Business Management
Elizabeth Darden, Compliance Specialist Shawn Barthel, Compliance Officer Robert Foster, Compliance Manager Nicholas Ward, President Don Wright, SR VP Operations
Contact Information
Principal: Elizabeth Darden, Compliance Specialist
Business Category

Collection Agencies Credit Services

Alternate Business Names
Cogent Financial Group Revenue Cycle Point Solutions
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.