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A BBB Accredited Business since
BBB has determined that Medicredit, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Medicredit, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 284 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||21|
|Total Closed Complaints||284|
Additional Complaint Information
BBB has received a pattern of complaints concerning Medicredit, a collection agency.
The complaint patterns primarily allege calls made to consumers who do not owe a debt, consumers indicated they were not aware of the debt owed; requests to remove negative information from credit reports not granted and overall poor customer service.
On July 7, 2015, Medicredit responded to BBB letter regarding the patterns of complaints. Medicredit informed BBB they do not purchase the debt. Hospitals and doctor's refer their clients to Medicredit to collect on unpaid debt. Medicredit sends consumers letters informing them of the debt. The consumer has 30 days to respond, if consumer does not respond, Medicredit will place a phone call to consumer. If the consumer does not respond to the letter and phone call the debt is reported to the credit reporting agencies, and at this time it is placed on the consumer's credit report. Medicredit reported that it conducts research on each consumer who owes the debt and felt their staff is trained to provide professional service.
According to Medicredit, it averages 200,000 consumer contacts each month and has 15 call centers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementElizabeth Darden, Compliance Specialist Shawn Barthel, Compliance Officer Robert Foster, Compliance Manager Nicholas Ward, President Don Wright, SR VP Operations
Collection Agencies Credit Services