This agency was hired by ******** Bank to "collect a debt" from my husband and I. I have already filed a complaint against ******** Bank, but this one is for Douglas, Chancellor, Meyers & Associates, Inc.This firm has harassed us, been extremely rude, forceful, and threatening. I have voicemails from this firm saying "it's in our best interest", to return their call, in a threatening tone. They also said that because we couldn't pay for this "debt" the first time they called us (which was May 2013), that we had "no interest in settling the debt" and that we "don't take our responsibilities seriously".We had never received a letter from this firm, or ******** for that matter, that we owed anything to ********. We left ******** Bank years ago, and they are just now telling us, through a collection agency, that we "owe" them money. This firm says they have "sent" letters to us, at several different locations. They also said that they have called phone numbers that are no longer valid or were never our contact phone numbers. So who knows who this firm has been contacting and giving incorrect information about my husband and I, saying we owe a "debt" to ******** Bank.This firm should be shutdown immediately. Harassing people, being extremely rude to people, and threatening people is no way to conduct any business, especially a business where they are trying to get someone to pay a "debt".They also said they put a hold on my husband, so he cannot open an account at any other bank. This is wrong, they should not be able to do this at all.
I want this firm to stop contacting me and my husband immediately. I want them to take whatever hold they have off of my husband, so we can open an account at any bank we choose. We haven't gotten any letters or phone calls from ********, or this firm, since May 2013, and they have been calling me every single day, since the date of the first phone call. I want it to stop. I want whatever they say we "owe" ******** to be taken off of our credit, and to be left alone.
Business' Initial Response
We have provided Mrs. with the details of the debt we are attempting collect. Due to federal regulations governing collections, we are unable to provide this information to the BBB without the debtor's consent. I can say, however, that while Mrs. denies any knowledge of this, we are the third collection agency to attempt to collect this debt over a period of nearly two years.
Regarding their inability to open a bank account elsewhere, that is beyond our control. Most banks report overdrawn accounts to **** ******** and consult them before allowing a customer to open a new account. If their previous bank has made such a report, they will continue to do so until the debt is resolved to their satisfaction, whether the account is with us or elsewhere. We ourselves do no reporting whatsoever for the client with which Mr. had a relationship.
Finally, regarding Mrs. request that we stop contacting her, we will mark the account today as "cease and desist collection efforts" and return it to the creditor with that notation.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
It sounds to me like they are trying to make things worse for us. "Cease and desist collection efforts" sounds like they are going to sue us.
If they are the "third" company to have our account, then why haven't we received any information from any other company? Including ******** Bank?? The only thing we have received from them, are new debit cards within this year, and our account was closed years ago! Why would they send us new debit cards, if we owed them anything?
This is unacceptable. The letters that we have received, that were from the past month or so, have been rude and threatening, and for them being our first letters, that is beyond unacceptable. Basically calling us liars, and treating us like we are nothing, s unacceptable, and I don't see how or why, they are still a business.