I want to pay a fair amount for a judgement that is supported by a signed agreement that spells out all the terms of of the settlement,including the fact that I will not owe any more money after I make the agreed upon payment.I was quoted one amount I needed to pay by an agent and another agent, *** ***********,took over the call and said that amount was not right since my judgement was too long ago,so he quoted an amount almost three times more.I said I would have the money (borrowed from a relative) in a checking account on May 3,2015. Delta Outsource Group tried to withdraw the funds which were not deposited yet, May 1st causing havoc on my relative's checking account resulting in the relative cancelling, financial help. Now emails to Delta Outsource Group are going unanswered. I am not able to speak to anyone other than *** *********** each time I call. Mr. *********** refuses to even acknowledge that I have many times asked him to put our agreement in writing. He wants the funds first. I now have to secure the funds myself which are limited, and I cannot approve a transfer of funds again without a written agreement. I am willing to pay a fair amount as a settlement, but I must have a formal release of debt. My most recent attempt to to settle this matter was a call today to the company's Chief Operating Officer, **** ******* After I answered a series of questions, I was told Mr.****** wasn't in and was placed on hold for a long time. I eventually hung up the phone. Thanks for your attention.***** ******
A fair settlement payment of $2,000 -$2,500 and and a signed agreement by Delta Outsource Group/LVNV that spells out all the terms of the settlement, including the fact that I will not owe anymore money after I make the agreed upon payment.
Better Business Bureau
211 N Broadway
St. Louis, MO XXXXX
To whom it may concern:
Please accept this letter as a response to your communication of May 21, 2015 for the complaint filed by Ms. ***** ******.
Since January 15, 2015, my office has made several attempts to reach Ms. ****** in regards to a personal business matter. On April 28, 2015, Ms. ****** contacted our office requesting to settle her account for less than her current balance of $6,584.53. While calculating a possible settlement offer for Ms. ******, our representative incorrectly quoted a tentative amount of $2,633.81. Before any offer was ever finalized, our representative advised Ms. ****** that she would have to talk with her manager prior to an actual offer being made. Once our manager reviewed the account and spotted our representative's error, the manager got on the telephone to speak with Ms. ****** directly and advised her of our representative's mistake. Our manager also advised Ms. ****** that because our client currently has an active judgement in place, Delta Outsource Group, Inc.'s settlement authority is limited and any settlement offer below our authority, requires our client's approval prior to acceptance. Our manager continued negotiating a possible settlement with Ms. ****** and it was agreed that Delta Outsource Group, Inc. would submit a settlement offer to our client for approval of $3,292.26 dated for April 30, 2015. Ms. ****** gave our manager the appropriate account information to process the settlement payment upon approval by our client. We received approval by our client to accept the settlement of $3,292.26 on April 30, 2015 and the payment was processed accordingly. The payment was returned for insufficient funds on May 1, 2015. Ms. ****** contacted our office again on May 6, 2015 and spoke with the manager that she had negotiated the settlement of $3,292.26 with. She advised that she thought the payment was to be ran on May 3, 2015 but our manager explained that the offer was limited to the end of April as was originally explained. Ms. ****** advised that she would not be able to pay more than $1,500 now as her mother is no longer willing to help and no arrangement was agreed upon. Ms. ****** then contacted our office again the following day and wanted to re-negotiate a settlement through email instead of over the telephone. Ms. ****** then sent an email to our manager on May 11, 2015 offering to settle the account for $2,000. Our client has since rejected the $2,000 settlement offer by Ms. ****** but has countered at $3,000. Delta Outsource Group, Inc. will not negotiate through email but will certainly put any agreement to settle in writing if we can come to terms with Ms. ******.
I am not sure what more we can do to resolve Ms. ******'s issue. I do believe our communication with Ms. ****** could have been better and we will certainly address through additional training and oversight. I apologize to Ms. ****** and to your office for any inconvenience in that regard. If Ms. ****** would like to take advantage of the latest settlement opportunity, please have her contact one of our managers at Delta Outsource Group, Inc. for assistance. If I can be of any further assistance, please feel free to give me a call.
***** A. *******
Chief Executive Officer
This case has not been resolved. Mr. Sam Eidson of Delta Outsource contacted me 5-22-2015 and reviewed my conversations with the company. I told him I was willing to pay a fair amount. He said he would get back to me either later that day or the day after Memorial Day on whether I could pay $2000 to settle my judgement. After not hearing from him, in the evening of May 26th, I called his ext several times with no-answer. Finally someone answered his ext. and said Mr. ****** would be out of the office until Friday, May 29th. I am still waiting on his call and a signed written agreement that I too can sign and pay to satisfy the judgement. Thank you. ***** ******