This business is not BBB accredited.

Maison Rive

Phone: (636) 940-0266 603 S Main St, St Charles, MO 63301 http://www.maisonrive.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Maison Rive include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Maison Rive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 09, 2007 Business started: 03/26/1980 Business started locally: 03/26/1980 Business incorporated 03/26/1980 in MO
Type of Entity

Corporation

Business Management
Bernice D. Brommelhorst, President Susan M. Brommelhorst, Secretary Frank Brommlhorst, Owner
Contact Information
Principal: Bernice D. Brommelhorst, President
Business Category

Coin Dealers, Supplies Surplus & Salvage Merchandise Antiques - Dealers

Alternate Business Names
Flying Eagle Trading Co., Inc.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    603 S Main St

    St Charles, MO 63301 (636) 940-0266

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a 10KT gold ring on 4/15/15 for $300. They sold me a gold plated ring that turned green and has corroded. I requested that I return the ring as it was not as advertised and they refused to refund money. Product_Or_Service: 10 KT Gold Ring Order_Number: XXXXXXXXXXXX

Desired Settlement: I want a refund of $300 and I will return the ring immediately because it is not genuine and not as advertised.

Business Response: Initial Business Response /* (1000, 12, 2015/10/08) */ This person purchased a product on eBay and filed a complaint with ***** and they ruled in our favor. This was settled on May 2nd. He also filed a case through PayPal and lost that one as well. **** is very particular when it comes to these matters. This man is in the wrong. We do not owe him anything.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Maison Rive
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)