BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Sydney's Closet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Sydney's Closet include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Phyllis Librach, President
Clothing - Retail
11840 Dorsett Rd
Maryland Heights, MO 63043 (888) 479-3639 (314) 344-5066 Directions
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Additional Phone Numbers
- (888) 479-3639(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I purchased a plus size homecoming dress for my daughter, when I was getting her ready to go to the dance the zipper in the dress completely blew out Order #****, i purchased a dress on Oct. 1 from Sydneys Closet for my daughters first homecoming. She tried on the dress when it arrived and all seemed fine so it was hung up to await the dance. The night of the dance as I was zipping the dress the zipper completely came apart from one side of the dress. We were to leave in 30 minutes so I was given no choice but to safety pin the dress on her. She wore it to the two hour dance and constantly had to have her friends check to make sure it wasn't coming apart. It ruined her whole evening. I was just going to chalk it up to a lesson learned about purchasing online, however, my fiance and I decided that after spending $200 maybe we should at least talk to someone at the company. My fiance called the company on Oct. 28 and left a voice mail. His call was returned on the 29th, he explained the situation and was asked if she wore the dress, he explained that he was at work and didn't know all the details, he was told that we should have called sooner and nothing could be done. It has not even been a month since purchasing this item and nothing can be done, I had to literally pin my daughter in a $200 dress. I have pictures if you need them. I would think that a business that is involved in making nights special for girls would understand how devastated my daughter was when this happened to HER dress! I have an item number for the dress it is ******. I paid with my Visa debit card.
Desired Settlement: I think that the least this business could do is refund all or part of the money for a dress that ruined my daughters first homecoming.
Business Response: Initial Business Response /* (1000, 5, 2014/11/03) */ Contact Name and Title: ***** *********,Customer Contact Phone: XXX-XXX-XXXX Contact Email: *****@sydneyscloset.com We tried to contact the customer via phone and email on Friday, October 31 to try to resolve this situation but have not had a response either by phone or email. I talked with *******'s mother on Friday because it was her phone number on the order, and she was kind enough to give me *******'s phone number. I also called that number and left a message, but have yet to get a response. We would like to resolve this but cannot if the customer does not respond to our attempts to contact her. We will try again today. Initial Consumer Rebuttal /* (3000, 7, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken to them via phone and email and awaiting a response