BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Aim Carpet & Air Duct Cleaning LLC

Phone: (636) 287-9560 View Additional Phone Numbers 784 Cambridge Ln, Fenton, MO 63026

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We clean carpet, area rugs, upholstered furniture and air ducts.
We also do water extraction and fire, mold and volatile chemical remediation

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aim Carpet & Air Duct Cleaning LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aim Carpet & Air Duct Cleaning LLC include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Aim Carpet & Air Duct Cleaning LLC
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 6

Additional Information

BBB file opened: April 05, 2011 Business started: 03/27/2011 in MO Business started locally: 03/27/2011
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim Bartels, President Mr. Megan Bartels, Vice President
Contact Information
Principal: Mr. Jim Bartels, President
Business Category

Carpet & Rug Cleaners Duct Cleaning Air Duct Cleaning Water Damage Restoration Ventilating Systems - Cleaning Mold & Mildew Inspection/Removal/Remediation Upholstery & Carpet Cleaning

Refund and Exchange Policy
We will refund any job that has a valid complaint after reinspecting the job and determining with the customer there is no other form of remedy to the situation.
Service Area
60 mile radius from St. louis city
Products & Services

We offer sanitizing of the entire home by ozone blasting as well as fogging of the hvac ducts with a disinfectant. We also sanitize and reprotect carpet, rugs and upholstered furniture.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.