BBB Business Review

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This business is not BBB accredited.

Gateway Construction Solutions

Additional Locations

Phone: (800) 619-2370 View Additional Phone Numbers 111 West Port Plz Ste 600, Saint Louis, MO 63146 View Additional Email Addresses http://www.libertyiog.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Gateway Construction Solutions include:

  • 10 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 10

Additional Complaint Information

BBB is urging consumers to use extreme caution when considering doing business with Gateway Construction Solutions located in St. Louis, MO.

BBB has received numerous complaints against Gateway Construction Solutions and its owner Andrew Kirchhoefer. The complaints allege, delays in starting projects, failure to honor contracts, failure to issue refunds and overall poor customer service.

BBB contacted Mr. Kirchhoefer who emailed BBB to say, "Several of our customers have breached their contracts not wanting to move forward when their monies are with a title company to protect GCS from getting scammed out of our down payment. It's not always the contractor doing bad things".

Customer Reviews Summary Read customer reviews

1 Customer Review on Gateway Construction Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 12, 2008 Business started: 01/01/2006 Business started locally: 01/01/2006 Business incorporated 02/09/2004 in IL
Type of Entity

Corporation

Business Management
Mr. Andrew Kirchhoefer, Founder Mr. David Loy, President
Contact Information
Principal: Mr. Andrew Kirchhoefer, Founder
Business Category

Business Services - General Insurance Services Computers Software & Services Computer Business Services Employment Service Energy Management & Conservation Consultant Environmental Consulting & Contracting Management Consultants Payroll Service

Alternate Business Names
In-Touch Staffing Solutions Liberty International Operations Group Liberty International Operations Group Inc Quantam Leap Chemical Company Quantum PC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.