This business is not BBB accredited.
Amore Today's Bridal N Fashions
Fax: (636) 536-0082 14575 Manchester Rd, Ballwin, MO 63011
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This business is not BBB accredited.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Rita Weaver, President Karmen Rowles, Manager
Bridal & Millinery Supplies Wedding Supplies & Services
THIS LOCATION IS NOT BBB ACCREDITED
14575 Manchester Rd
Ballwin, MO 63011 Directions
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Problems with Product/Service
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Complaint: ******'s phone number is XXX-XXX-XXXX. I purchased my wedding dress from them 3 months. It has been difficult to get in contact with the company- when I call it goes to voicemail and when I go by the store they are not there. I tried calling again last week and there phone was now disconnected. I found the phone number for ****** ****** and got in touch with her and set up a time to pick my dress up. She said she would prefer that I text her, not call her. When I picked up my dress it was shoved into a box that was sitting by their trash. When I originally purchased the dress I bought the sample on the floor and had to get it altered. They told me it would only be about $200 to get my dress altered and taken in but now when I go to other companies they tell me it will be $600. ****** recommended the other companies for me to go and have my dress altered at, one of them is a woman named ***** Her estimate was not $200, it was a lot higher. Had I know the alterations would be this expensive, I would have ordered a dress in my size. I asked to return my dress or exchange it for one in my size because of the misinformation regarding the alteration price, but she refused.
Desired Settlement: I want to return the dress for my money back because I do not want to deal with this company any more. If not I want to exchange it for one in my size.
Business Response: Initial Business Response /* (1000, 7, 2015/12/22) */ All dresses purchased off the floor are bought as is. She signed the all final purchase order knowing this. The dress can be altered for $216, I put her in contact with an seamstress that said it could be done. She wants more than just sides brought in she wants cups, hem and bustle, garment strap inside gown. All of those total over $200 correct but if she doesn't get a 9 button bustle, buys her own bra and not have too have a garment strap which she wouldn't need if she gets her own bustier, her alteration cost will be right at her budget. Amore is officially shut down even if we wanted to exchange which again all sales are final there's no more store.
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Complaint: Apparently this company has gone out of business and now they are just into catering and flowers. We ordered a dress in February from them and they called in September telling us it would be in shortly. I picked up the dress this past Friday on October 23rd in someone's subdivision on ****** where they had me meet ********* assistant. I took the dress home to my granddaughter and there are stains on it, an unaltered neckline (it should be a sweet heart neckline), it was ivory instead of white, there are snags on the fabric, the buttons on the back are uneven, and right below the waist there is a bulge. I called the company and told them I wanted a refund. They said they would give me $400 and get the dress cleaned, or they would send it back and get us a different one from the factory. I called ********** about it and the representative told me the company is out of business. They have sent the company a letter regarding the payment and ********** said if Amore does not respond they can issue a refund. The woman who gave me the dress was an assistant to the owner and I explained to her how I have had such a hard time with the company and she even agreed with me about the business practices. I paid $2400 for the dress and veil. When she calls me the number she is on says *** *********** ************ when I spoke to ****, another number is ****** ********* ************
Desired Settlement: I want the company to refund my money and take this dress back.
Business Response: Initial Business Response /* (1000, 5, 2015/10/29) */ Contact Name and Title: ****** ****** co owner Contact Phone: XXX-XXX-XXXX Contact Email: ***********@yahoo.com Amore has been in business for 13 years, we do not make the dresses in the store. All dresses come from the vendors. When the dress came in which all dresses normally take 6-8 months we notified the bride that it was in. I returned each and every phone call immediately so that we could make an appointment with her. There was only one time she had open to meet. I tried rearranging my schedule for her however due to the nature of the business I was not able. She insisted it had to be at that time only therefore I agreed to meet her to give her the gown. Amore We do offer full services for our brides that is why we work by appointment. It was an overlook on our part as far as the spots she is claiming. We did not see them. Snags that can be possible however not surprising and we made it clear that we would fix them which is what we have done in the past. She wanted no part of that. We offered that she may receive $400 off and that we would get a new dress delivered to us and she may keep that one till the new one comes in. It is out of our control when a dress comes in as they claim to have a spot. They wanted no part of that either. We make it very clear to every bride that if they would like changes to a dress that it is made after the dress comes in. It is not ordered with the change. If the bride wants a sweetheart they are told that it could be made into a sweetheart neckline after it comes in. That is why we refer them to seamstress after it's in. We have never had a problem with any of this for 13 years. They claim they ordered white but they ordered the sample color and the sample color is ivory and always has been. We want to make it right for her and yes we do have a all sales are final policy due to the nature of the gown. We are reorganizing our company but we are not out of business. We are revamping under a new name due to the fact that we have grown in other services. We can get her a new gown in plenty of time for her June wedding. It sounds like to me she changed her mind on the gown and is just wanting a different gown. She disputed with master card but she still has the gown in her possession. We would like to settle this by getting her a brand new dress and taking the other one back after the new one comes in. Our phone system is being changed to google voice just not all set up yet. Whatever number pops up on our personal cell phones is neither here are there, we were returning her calls from our personal phones to resolve the complaint. We can get her another gown. It can be here in plenty of time. If she really wants white we can order her white. It will not have a sweetheart cause it has to be altered into a sweetheart after it comes in. We have tried everything to make this right for her and to work with her on a timely manner. We are doing the best we can to make our transition of this change so that it doesn't effect our brides. I am sorry she feels overwhelmed but she did get the dress she ordered and it is the correct color she wanted. Thank you, ****** *****
Problems with Product/Service
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Complaint: Deceived regarding bridesmaid dress pricing and attempted refund for approximately five weeks with no success. Dress never ordered, but card charged. Prices quoted by **** at Amore for a bridesmaid could not be beat. Went into the store to get "fit" and make payment. The bridesmaid dresses will not be ordered until all bridesmaid payments are received. The price quoted to the bride was drastically different than the price charge, by over $50 dollars. Pricing is arbitrary and all relative and was also given false information regarding pricing for a fall 2013 line of dresses compared with a spring of 2014 and called the manufacturer directly to know I was given incorrect information purposeful or not. Store hours are few and inconvenient. Store is open until 4:00 p.m. however, routinely closes prior to their stated closing time, which makes communication ineffective. A live person rarely answers the phone, even when calling from several different number. Voice messages take several days to respond to. Received a verbal agreement charges would be reversed. Credit card information given over a week ago and no reversed charges show on statement. Calling again with no response. Interest has been assessed to charge for product that will never be ordered or received. Very poor customer service and business practice.
Desired Settlement: Refund to credit card in the same amount charged, plus the interest assessed relative to charge amount.
Business Response: Initial Business Response /* (1000, 5, 2013/11/26) */ I HOPE CONSUMER EXCEPT OUR APOLOGY FOR THE INCONVENIENCE WE CAUSED HER! AT THAT TIME OF HER PHONE CALLS WE HAD A VERY SICK MEMBER IN THE FAMILY, AND HE IS NOT HERE WITH US ANY LONGER. YES THE STORE WAS CLOSED HERE N THERE AT TIMES.THE REASON OF THE PRICE BEING HIGHER IS BECAUSE FOR **** (BRIDES MAID) WE NEEDED TO ORDER A LARGER SIZE N ALSO WE NEEDED TO CHANGE FABRIC FROM THE ORIGINAL FABRIC BOTH ARE AN ADDITIONAL COST. THE FULL AMOUNT HAS BEEN RETURNED TO THE CUSTOMER ALSO THE DELAY OF THE RETURN WE NEEDED TO GET THE CREDIT CARD NUMBER FROM THE CUSTOMER BECAUSE WE DO NOT KEEP THE NUMBERS ON FILE. THANK YOU FOR YOUR SERVICE **** ****** AMORE