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          Cope Auto & Marine Inc. has 1 locations, listed below.

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            Business ProfileCope Auto & Marine Inc.

            Boat Dealers
            BBB accredited business

            Current Alerts For This Business

            Alert:
            Cope Auto & Marine Inc’s owner, Kenneth Cope, also owns DOMO-Online, LLC.  The companies have different addresses.   The
            BBB maintains a separate business profile on DOMO-Online LLC which can be found by clicking the following link:

            https://www.bbb.org/us/il/fairview-hts/profile/fuel-oil/domo-online-llc-0734-1000025540

            Contact Information

            1725 W Highway 50

            O Fallon, IL 62269-1697

            Visit Website
            (618) 632-6353

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/26/2012

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1725 W Highway 50, O Fallon, IL 62269-1697
            BBB File Opened:
            3/12/1997
            Years in Business:
            60
            Business Started:
            1/7/1964
            Business Started Locally:
            1/7/1964
            Business Incorporated:
            4/5/1974
            Accredited Since:
            1/26/2012
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cope Marine
            Additional Contact Information

            Fax Numbers

            • (618) 632-6357
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Robert B

            05/27/2023

            On May 17th, my wife, two dogs and I were traveling across the country when our boat trailer lost a caliper and severed a brake line. Stranded, I went to these guys for help to see if they could help me out and get me back on the road. They said they could not help me because they had customers waiting on their boats to be serviced. I pleaded with them to help me as I told them I was stranded and traveling across the country with my wife and two dogs. I told them if I were their customer, I would understand having my service delayed to help out somebody that was stranded. They said, they had customers that were waiting to get their boats, and it would be 4 weeks before they could help me. They told me they understood my situation but they could not help me. I'm not sure how they rate with the BBB, but this is certainly not the way to treat people.

            Cope Auto & Marine Inc. Response

            05/30/2023

            This person did come into our store and request emergency service. We explained that they may need specific parts for their brake repair on their trailer, which may or may not be in our stock. We stated that our shop was already overloaded and was running behind trying to get our customers prepared for the upcoming memorial day weekend. We apologized and did refer him to a, trailer specific, repair shop on the other side of our town. We have 8 technicians in our shop and are constantly searching for additional qualified technicians to staff up our service department ,in order to satisfy our regular customer base. I am not so sure that our customers would feel obligated to forfeit their weekend, to someone that had not properly serviced their trailer, and had an emergency break down. I am sorry we could not put off our regular customers to help this person however, I believe the trailer service business, that we referred to this person could accommodate him. 

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            BBB of Eastern & Southwest Missouri & Southern Illinois

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