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This Business is not BBB Accredited
Fasteel Piering Systems, LLC
Phone: (314) 691-8285Fax: (314) 770-0267View Additional Phone Numbers1154 Reco Ave, Saint Louis, MO 63126-1027
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On 11/26/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Fasteel Piering Systems, LLC's rating include:
- Failure to respond to 3 complaints filed against business.
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||9|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||12|
Type of Entity
Limited Liability Company
The company has informed the BBB effective on 03/07/11 Fasteel Piering Systems was purchased by a new owner. Some complaints may reflect prior ownership.
Contact InformationPrincipal: Bob Duriavig (Vice President)Customer Contact: Mr, James S Reid (President) Julie Canada (Executive Assistant)
Basement Waterproofing, Waterproofing Materials, Stabilizers, Retaining Walls, Foundation Repair & House Leveling, Concrete Contractors, Mud Jacking Contractors
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Fasteel Piering Systems, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (314) 739-8500 (Disconnected)
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on August 2, 2010.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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