BBB Accredited Business since

St. Louis Remodeling & Construction, LLC

Additional Locations

Phone: (314) 252-0723 View Additional Phone Numbers 9817 Rhythm Drive, Overland, MO 63114 http://stlhandymanremodeling.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that St. Louis Remodeling & Construction, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for St. Louis Remodeling & Construction, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on St. Louis Remodeling & Construction, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 29, 2007 Business started: 07/16/2012 Business started locally: 07/16/2012
Type of Entity

Limited Liability Company (LLC)

Business Management
Brad Cornwell, Owner
Contact Information
Principal: Brad Cornwell, Owner
Business Category

Basement - Remodeling Bathroom Remodeling Handyman Services Screens - Windows Accident Reconstruction Service Fire & Water Damage Restoration Home Design & Planning Services - General Contractors - Flooring Contractors-Drywall / Plastering Kitchen Remodeling Home Builders Deck - Repair Deck Builder

Alternate Business Names
Handyman Home Repairs & Remodeling St Louis Remodeling & Construction

Additional Locations

  • 2018 Lonedell Rd

    Arnold, MO 63010

  • 202 Wooster Dr

    Saint Louis, MO 63135

  • 9817 Rhythm Drive

    Overland, MO 63114 (314) 252-0723 (314) 378-1116

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contracted with this business to do several basic projects at my home. I supplied the requested funds for supplies and labor. The initial job (bath remodel) took 7 months between initial work and repair to damage done in the home. Funds were used to purchase items (including soda) not used in the job while items I purchased for the job were not used or missing. I was charged for items needed to be replaced (wall cabinet) due to damage caused by the contractor. The contractor has promised to refund but has not done so. The contract also stated they were to secure the new shed with lattice work, build a ramp to the shed and 3 months later partial lattice work and no ramp. The contract also included a project to repair drywall in the basement. This also has not been done. I have money owed, work incomplete and flat out not started. Multiple calls over the last 10 months have only resulted in unreturned calls and then finally an email stating I should find another contractor because the business owner is having difficulty maintaining employees and does not recall scheduling work. I would tell anyone "Do not contract with St. Louis Remodeling & Construction, LLC".

Desired Settlement: I would like a refund of the funds owed and I will look for a more professional contractor.

Business Response: see attached.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on St. Louis Remodeling & Construction, LLC
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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