BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that St Louis Cardinals, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for St Louis Cardinals, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. William Dewitt, Jr., President
Baseball Clubs Professional Services - General General Merchandise - Retail
700 Clark St
Saint Louis, MO 63102 (314) 345-9600 (314) 345-9600 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (314) 345-9600(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In November 2015, the St. Louis Cardinals advertised a promotion for children to become a member of the 2016 Cardinals Kids Club. For $30.00 each child was to receive two tickets to a Cardinals game, a chance to run the bases on the field, meet Fredbird,one of a kind promo items and much more. I purchased two of these packages to give as Christmas gifts to the two neighbor children for Christmas for a total cost of $74.00. However, I received a notice there was a problem with the printer and suppliers causing a delay in receiving them. I sent a letter to the Cardinals on November 24, 2015 expressing my displeasure stating they should provide something to give the children at Christmas. I received a one sheet statement to give the kids congratulating them on being official members of the 2016 Kids Club. As of March 6, 2016, almost 4 months later, I had not received anything from the Cardinals and neither had the children and wrote another letter. It is March 14th, I have not received a response. If you don't have something you want to sell or promote, don't offer it until you do have it. If people pay for something, it should be available to send out as soon as possible.
Desired Settlement: Complete the transaction offered
Response to BBB Complaint ID: ******** (********)
It is standard practice for our Kids Club to promote throughout the year with the understanding that the product itself may not be available until the start of the baseball season in early April. We allow customers who purchase in advance the opportunity to print out an "acknowledgement" to provide in place of the physical items that the members will receive when the entire package has been fulfilled. When we promote the club, we do not promote that the items are available immediately and that delays can/will happen in production and as soon as everything has arrived and is compiled, we will mail these packages to the members at that time. We do understand the frustration if the customer does not realize this is the case and will take proper steps to ensure that future customers are made aware of this circumstance on the front-end to avoid this situation. We appreciate this feedback and take it seriously. There will be a change made in our messaging going forward.
Read Complaint Details
Complaint: I receive discount ticket vouchers from different business. The last 3 years when I take the voucher to your ticket office I'm told I can't use it. The most recent was a voucher from ****** **** that I brought to the ticket office June 25th and I was again told I can't use it. The clerk never fully explained why it can't be used or offered to check with a supervisor or management to confirm. I would like future vouchers honored.
Business Response: Initial Business Response /* (1000, 13, 2015/08/14) */ Contact Name and Title: *** ******* Contact Phone: XXXXXXXXXX Contact Email: ********@cardinals.com We have spoken with Mr. *****, learned about the issues that generated his complaint and have found resolution by inviting Mr. ***** back to another game at no additional charge. The issues Mr. ***** references are all different regarding his experience with our Box Office, yet when compounded, caused aggravation. In conversations with Mr. *****, we've educated him on where the voucher states blackout dates and the teams right to add more games to be blacked out. Mr. ***** seems satisfied with the resolution path.