A disparity between the pay-off amount I was told initially and the final amount the bank claimed. I was charged for the difference and late fee.
This is very similar to the complaint from another consumer filed last year.
I decided to pay off my loan in April, 2012. I called the bank and talked to a loan officer named (name) toward the end of April. She told me the balance was $32,473.56 and I paid that amount on 5/3 with my personal check with "loan paid off" as directed by the loan officer on the memo line of the check. The bank cased the check on 5/7/2012. I never received a detail account of my loan or any notice regarding possible difference between the amount I paid and the amount on the bank account balance.
On Saturday, 7/14/2012, I received a past due notice stating that I have amount of $149.81 past due and I also have to pay for a late fee of $16.66 as 7/10/2012. I called the bank on Monday, 7/16/2012 at 10:35 am, and talked to (name), the loan officer, after a transfer from a Customer service rep. (name) told me the balance she told me on April 19 was $32,697.36. There was no record whatsoever for the amount of $32,473.56 according to her. She told me she could waive the late fee if I would pay over the phone. I reluctantly agreed to do that to avoid more problems. Then she told me she would have to check the balance as today (7/16), let me know and then transfer me to a collecting agent. I was a hold for about 2-3 minutes and got transferred to (name) voice mail. I hung up and called again. After 4 failed attempts, 3 with busy tone, and 1 answered by a customer service rep and got to (name) voice mail again, I left a message asking her to reach me ASAP. In the mean time, I did some math and the numbers just don't add up. The amount I paid was $32,473.56. According to the past due notice, the amount past due was $149.81, which means that the account balance in April was $32,623.37. This is not the amount of $32,697.36 she told me "today" (7/16/2012) that she claimed she gave me on 4/19/2012. I am all confused now with what kind of accounting this bank is doing. It seems to me that people are not very competent at Boulevard Bank. As other complaints, I will never do any business with this bank again and will tell all my friends and families not to as well.
I would like to receive a detail account of ALL my payment history. I also want the bank to acknowledge their mistake and apologize for it.
Business' Initial Response
In response to case #
We appreciate the opportunity to respond to the customer complaint you recently received regarding Boulevard Bank. Our records show that Ms. spoke to a loan servicing manager on the afternoon of July 18, 2012. At that time, the account history was reviewed with Ms. and her questions regarding interest calculations and payoff amounts were explained. On the same date, Ms. paid the remaining balance on the loan in full. We believe this matter is fully resolved with the customer.