This business is not BBB accredited.

Vehicle Protection Center

Additional Locations

Phone: (636) 875-1227 Fax: (636) 875-1228 View Additional Phone Numbers 339 Mid Rivers Mall Dr, Saint Peters, MO 63376 http://stoprepairbills.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

260 complaints closed with BBB in last 3 years | 78 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 82
Billing/Collection Issues 13
Delivery Issues 30
Guarantee/Warranty Issues 1
Problems with Product/Service 134
Total Closed Complaints 260

Additional Complaint Information

The BBB has received numerous complaints regarding this company that
sells extended service contracts. Complainants primarily allege
misleading sales and advertising practices, many times indicating the
company led them to believe they were the manufacturer or dealer, rude
customer service, failure to cover needed repairs, difficulty cancelling
a policy and obtaining a refund, and that the firm made harassing calls
or sent harassing mail solicitations.

Customer Reviews Summary Read customer reviews

92 Customer Reviews on Vehicle Protection Center
Customer Experience Total Customer Reviews
Positive Experience 67
Neutral Experience 6
Negative Experience 19
Total Customer Reviews 92

Additional Information

BBB file opened: May 09, 2005 Business started: 01/12/2005 Business started locally: 01/12/2005
Type of Entity

Limited Liability Company (LLC)

Business Management
Hamilton Nicholas, Member Mike Carter, General Counsel Robin Deubner, Customer Relations/Legal Department Manager
Contact Information
Customer Contact: Robin Deubner, Customer Relations/Legal Department
Principal: Hamilton Nicholas, Member
Business Category

Auto Service Contract Companies Auto Warranty Plans Automobile Pre-Paid Maintenance Plans Extended Warranty Contract Service Companies Auto Warranty Processing Service Auto Warranty Service

Alternate Business Names
Auto Service Agency CarShield National Dealers Warranty Inc NRRM LLC StopRepairBills.com

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    333 Mid Rivers Mall Dr

    Saint Peters, MO 63376

  • THIS LOCATION IS NOT BBB ACCREDITED

    339 Mid Rivers Mall Dr

    Saint Peters, MO 63376 (800) 589-2401 (800) 485-1134 (800) 774-0041 (800) 701-1063 (800) 651-4773 (636) 279-1354 (800) 913-0065 (800) 560-6348 (636) 875-1227 (800) 420-8055 (800) 587-5192 (800) 423-0624 (800) 426-6131

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/14/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Vehicle Protection Center keeps calling my home for the last 3 months. I am registered on the Do Not Call List and have been since 2003. They have also sent me a letter. I thought they weren't allowed to call if you were on the Do Not Call List.

Desired Settlement: No further contact by the business.

Business Response:

Thank you for forwarding us the complaint Ms. ********** has relayed to the BBB.  We appreciate the opportunity to respond to and resolve this issue.

However, we show NO calls to or from the phone number listed in this complaint.  Our company has never spoken to Ms. ********** on the number listed.

Our company does send out mailed advertisements, as do many other marketing companies.  If Ms. ********** can provide the ID number that appears on the mailer she received, we would be able to determine if that mailer was sent on our behalf.

We respectfully request that this complaint be closed as "invalid", as we have never spoken to Ms. **********.

 

Thank you

Consumer Response: I have attached the letter to answer any questions you have. There is no id# that I can see on this letter. It does give a Code# of **********. Thank you for all of your help - it is greatly appreciated.

Business Response: Again, we have never spoken to Ms. ********** on the number she has listed in this complaint.   They are many marketers out there that do call consumers.  We only call customers who have a prior relationship with one of our administrators and are up for renewal.


We do send out mailed advertisements.  The mailer she received was sent on our behalf.  We have removed her from our mailing list.

Consumer Response:

Complaint: ********

I am rejecting this response because:

Obviously they have called me before because I have messages on my machine that they have left me - I'm not sure why they would say they haven't contacted me. It seems that you would be able to obtain one of their phone bills and cross reference the phone numbers they are calling with those listed on the Do Not Call Registry. I'm sure I'm not the only person they keep harassing.



Sincerely,

******* **********

6/13/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was actually considering purchasing this coverage until I had a chance to talk to the overly pushy sales consultants. I explained over 15 times that I wanted a day or two before committing to this; however, they refused to respect my position and continued to give me a bunch of "what if" scenarios. when I refused to give in to their persistence the so called manager said that he was sorry they were unable to offer me service and abruptly hung up. I was seriously considering thinking this over just like I told him, but that attitude was a major red flag. I'm sure if I would have committed a financial obligation to this company I would certainly experienced major headaches. they make you feel as though they are offering you the deal of a lifetime but if you refuse, you are nothing.

Desired Settlement: better respect toward perspective customers

Business Response:

Thank you for forwarding the complaint filed by Mr. **** to our office.  We appreciate the opportunity to respond to and resolve this issue.

We apologize if Mr. **** felt pressured.  That is not our intent to have any consumer feel anything but well informed .  We will review the call in question and take any actions necessary to rectify the issue.  We appreciate Mr. ****'s feedback, and will most definitely look into the matter.

If Mr. **** would like to speak to one of our sales managers regarding coverage, I'm sure he will have a better call experience.  Please contact me for any additional information you might need regarding coverage, if and when you are interested.

Again, we apologize and will be rectifying this issue.

 

Respectfully

Customer Relations

6/11/2016 Advertising/Sales Issues
6/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called this company and I spoke with the agent ******* about a cancellation that I want to do. but Mr. ******* was very unprofesional at the beginning of the conversation he never told me that I have to send a cancellation letter via mail, when I mentioned to him that I want to speak with his supervisor he change all the information and changed the topic about my cancellation contract. I felt that this company stealing my money, they don't want to go ahead with my request. by the end he just hang on the phone on me. as costumer i felt that they is robber my money, I feel very frustrated my next step I'm going to call the consumer report agency and also I'm contact one of TV program about this incident.

Desired Settlement: I want a refund of $177.11 and the contract cancelled.

Business Response:

Ms. ********'s coverage has been cancelled as she requested.  We have waived the cancellation fee as a gesture of goodwill.  Ms. ******** will be receiving a prorated refund, per the contracts terms and conditions, by check to the address we have on file.  The refund check should arrive in 7-10 days.


5/31/2016 Problems with Product/Service
5/24/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Received a letter stating that I have not contacted them to activate the service contract and that my factory warranty has expired, both of which are blatant LIES! First of all, I don't believe in service contracts and instead I buy reliable cars, and second, my car is 5 months old and there's no way the warranty has expired. This is a very deceiving and dishonest business practice and I want the business to never contact me again. For what it's worth, I would suggest they advertise their service by telling customers the benefits and the potential savings rather than employing scare tactics.

Desired Settlement: No further contact by the business

Business Response:

Mr. ****'s information has been removed from our mailing list, as requested.


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

5/9/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: 4/18/16 I called Auto Service Agency to cancel my vehicle protection plan that has a monthly bill of $395. The amount was withdrawn from my checking account on 4/17/2016. Notes indicate that the payment would not come out of my account until 5/15/2016. I was told I would not be getting my money back because the policy was already in place. Via email I received my customer ID number, **********, and a conformation number, ******.

Desired Settlement: Cancel the vehicle protection policy and get a refund of $395.00.

Business Response:

Ms. ******** agreed to running the down payment on April 15, 2016; the day she purchased the coverage.  Her first monthly payment was scheduled for May 15, 2016, as she stated.

We received Ms. ********'s letter requesting cancellation dated April 25, 2016 as of today.  Her coverage has been cancelled as she requested.  She will be receiving a full refund of the down payment she made, credited back to her Visa Card, within 3-5 days.

5/3/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company obtained my information from an unknown source and has been soliciting vehicle warranties. DO NOT EVER CONTACT ME. I would never buy a warranty from an out of state company for an automobile.

Desired Settlement: DO NOT EVER CONTACT ME NO MATTER WHAT VEHICLE I PRESENTLY OWN OR PURCHASE IN THE FUTURE.

Business Response: We have removed Ms. ******* from our mailing list.  She should receive no further mailed advertisements from our company.  We apologize for the inconvenience. 

4/27/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a letter from this company saying that "our records indicate that you have not contacted us to have your vehicle service contract updated". This statement implies that I have an existing service contract with this company. The letter went on to offer a chance to "activate a service contract on your vehicle before it's too late." My first assumption was that they were the holders of the warranty that I purchased through my vehicle's manufacturer, and that there was some problem with that warranty that I needed to correct. Later I realized that I have no and have never had any business relationship with this company and that they were trying to mislead me. I assume they get information from public records about car purchases and they use that information to add plausibility to their letters. In any case, this letter caused me confusion and stress because it used intentionally misleading statements in an attempt to trick me in to purchasing an unnecessary and unwanted service warranty. I called the number on my letter (which I can scan and provide, if needed) and confirmed that they are located in St. Peters, MO, so I am confident that I am filing this complaint against the correct company.

Desired Settlement: I do not want to receive any more offers from this company or any of its affiliates/subsidiaries/etc. I would also like to broadcast my experience in the hope that others who receive these letters might have a better chance of recognizing that they are being mislead before they activate a service contract that they do not need or want.

Business Response:

We have removed your information from our mailing list and you should receive no additional mail pieces from our company.
We hope this addresses and resolves this concern.  We apologize for any inconvenience this has caused.
 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

4/13/2016 Advertising/Sales Issues
4/2/2016 Problems with Product/Service
3/28/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have received an unsolicited letter from this company stating that the factory warranty for my 2003 Chevrolet Cavalier has expired and I have not contacted them to "update" my vehicle service contract. This is part of a warranty scam by this business, who has obtained my contact information illegally and with whom I have had no prior contact whatsoever.

Desired Settlement: Complete and immediate cessation of all future communication. Please inform this business that they have obtained my contact information illegally and that this and all future incidents will be reported to the BBB.

Business Response: The mailer Mr. ********* has received and attached states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs. However, you still may have time left to activate a service contract on this vehicle..."

The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage.

Consumer information is obtained from transactional activity such as insurance purchases, oil changes, tire purchases, subscription radio purchases, etc.

We have removed Mr. ********* from our mailing list and he should receive no additional mailers from our company unless a mail piece has recently been sent.

We hope this addresses and resolves this concern. Please let us know if you need any additional information.

3/21/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On July 9th, 2014 I received a call from one ***** **** explaining to me that he worked for ****** Hondas warranty service department and that my extended warranty was just past expiration. I was at work at the time. He told me that because my vehicle had passed 60,000 miles and I had not renewed prior to this that I had this one phone call opportunity to renew and extend the policy for an additional 60,000 miles or 60 months. I told him I wasn't aware that this policy was lapsed and that I had not received any notice from Honda and that I wanted to renew however I was at work and wanted to look over my policy. He ensured me that he was from Honda and was looking at my policy and the price would increase if I didn't renew at this time. I felt bullied but I knew this needed to be taken care of. I renewed the policy. I was told my new policy would be mailed out to me. I waited almost 6 months before receiving a policy in the mail. What came was from a company called PEACE OF MIND, not Honda. I waited until my next service appointment and brought the policy with me to Honda. They explained to me that my other warranty, the one actually with them wasn't expired and I was scammed. I had them help me call the warranty department of the new company. This was a wild goose chase. After being transferred through several companies we finally were able to talk to the claims department. They explained who they were and what my policy covered. It was the worst policy for that high of a price my Honda service guy had ever heard. They refuse to pay for labor, they ship used parts to dealerships and won't let the dealership handle the care of the car at all. They say it's $100 deductible for platinum coverage, however the out of pocket for the purchaser is higher. I am now trying to cancel this coverage and receive some sort of refund. This process has taken almost 2 years from start to finish. This company bullies, is dishonest and extremely difficult to contact. Someone needs to stop this from happening.

Desired Settlement: Honestly I believe I am entitled to a full refund of $2830.00. I have never used the policy at all and have such a hard time contacting anyone to get it cancelled. I have finally sent a letter to the business address I believe will cancel the policy and issues some sort f refund. By my calculations this policy costs 47 dollars a month and I have 36 months left one the policy since purchase date... because of how hard and long this has been to deal with. At minimum $1700 refund should be issued.

Business Response:

Ms. **** purchased coverage for her 2010 Honda Civic through our company on January 29, 2013.  She requested cancellation on February 26, 2013 and was refunded in full on February 28, 2013...credited back to her Mastercard.

The company she is referring to in this complaint is not ours.

We respectfully request  that close this complaint as invalid.

Business Response:

Ms. **** purchased coverage through Motor Vehicle Solutions in June of 2014.  She called the office and was given cancellation procedures on March 16, 2016.  She had not requested cancellation of her coverage until she called the office on March 16, 2016.

We have not yet received her letter of cancellation.  However, we will cancel out her coverage as of today and she will be issued the prorated refund she is due of $1825.71.  She will receive her refund mailed to the address listed in this complaint within 10-14 days.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

2/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Well, I noticed a lot of reason for my complaint type and in this letter I hope to hit on them all. I spoke to a company name American Auto Shield whom I thought I was buying my policy with, which after I had to start having work done on my 2008 BMW 535i,and was denied the repair work, I was told that I had to talk to Auto Service Agency if I had a problem with my claim being denied. The coverage that the customer (ME)that I signed up for, I was told that it covered motor and transmission in which I have had warranty on my car before with JM&A you I might add when they say cover motor and transmission it cover it all. The problem I have with the vague contract of Auto Service Agency is that it tell you on the surface that it covers motor and transmission but once you have a claim they began to get technical and will not cover anything or watch this will tell you that they cover LIKE PARTS, as if anyone driving a luxury car wants second hand parts like AutoZone or non standard parts in their car. The company also when the dealership has a recommendation while they are under the hood of your car and that recommendation will cause more headache and time lost and money if they don't go ahead and take care of that problem, Auto Service Agency will deny that work and a month down the line one ends up with that problem and when the dealership send a claim in for that problem Auto Service Agency will/has denied the work. So, now you are out of pocket thousands of dollars not to mention time off work or trying to get a ride anywhere. This company is a joke and all they do is take your money and never want to fix anything. What is amazing to me is that they will do LIKE PARTS in your car to save them a few dollars and what bothers me the most is that the customer service is the worst, trying inform you what LIKE PARTS that they spent money on after you have spent thousands so your car can work in its best shape and you get the best out of your car. Auto Service Agency are scam artist. Product_Or_Service: Auto Protection Account_Number: ABFXXXXXX

Desired Settlement: I would love to have refund all the money that I put in this company who has not done but one thing for me and that was give me LIKE PARTS in my BMW. NOT SATISFIED AT ALL WITH COMPANY AND I AM HOPING THAT THEY UNDERSTAND AND MAKE THIS RIGHT!!!!

Business Response: Initial Business Response /* (1000, 5, 2016/02/19) */ As we are the marketer that sold Mr. ***** the American Auto Shield contract he purchased for his 2008 BMW 535I, we have no authority over claims procedures, approvals or denials. American Auto Shield, as the administrator of the coverage, has full authority over claims procedures. That being said, we did contact American Auto Shield to obtain information regarding any claims Mr. ***** has submitted. There have been 5 claims submitted. Three of those claims were denied because the failed parts were not listed as covered in Mr. *****'s contract. Two Claims for fuel pump, rental, and injectors were covered. Total paid out to repair facilities for these claims comes to $2334.90. Mr. ***** states, in his complaint, that American Auto Shield/Auto Service Agency has not done anything for him and that clearly is not the case. If Mr. ***** has any complaints regarding claim issues, those would need to be directed to American Auto Shield at the address listed in his contract of **** ***** ******* Arvada, CO XXXXX. American Auto Shield has an A+ rating with the Denver BBB and I'm sure they will be able to resolve any issue Mr. ***** has regarding his claims. However, when a component is listed as not covered, there is nothing they can do. If Mr. ***** would like to cancel his coverage, we can help him with that. However, paid claims are deducted from any prorated refund Mr. ***** would receive, and he has had over $2300.00 in paid claims. Very little, if any refund would be due. Mr. ***** can also choose to keep his coverage for any future covered repairs that come up. His coverage takes him out to January 8, 2020 or until he reached 162,452 miles. Initial Consumer Rebuttal /* (3000, 7, 2016/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem I have is that between the 2 company neither wants to accept responsibility. When speaking to American Auto Shield they tell you that Auto Service are the ones who is making decision on what is or is not approved. If no one else see that this is a problem for the customer to keep being bounced back and forward with the 2 companies. that in it self should warrant a refund. The passing the buck has gone to far, one of you take the responsibility and take care of the customer. You say $2300 has been paid and the problem I have with that is, I only understand one claim that you approved was with "LIKE PARTS" and for me to get the BMW parts that should go in a luxury car I paid the difference which came up to almost about $500 out of my pocket. So, any $2300 that you claim you paid, I sure did not see it.

2/26/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a notice in the mail regarding my 1 year old vehicle's warranty. Auto Service Agency sent me a letter stating that their records indicate I have not contacted them to have my vehicle service contract updated. If I no longer own this vehicle I a to contact them to ensure coverage on my new vehicle. It then states I need to call them immediately. The phone number to call is XXX-XXX-XXXX. There is no address on this mailing nor is there a return address on the envelope. I do have a code however, it is 048WNXXXXX. There is a tiny little blurb in a box that Auto Service Agency is an independent nationwide company marketing vehicle service contracts on behalf of leading third party administrators. My vehicle is 15 months old. I have a very good factory warranty. I want to know why I would ever contact a business to update my vehicle service contract when A. I don't know who they are (there's no return address) and B.I have a factory warranty on a vehicle that is only 1 year old? I do not want to receive any future communication from Auto Service Agency, in any way, shape or form. I do not want letters mailed to me, I do not want phone calls. I also do not want anyone else to receive any communication from Auto Service Agency and fall for this scam. I feel this letter falls into the category of Unfair Deceptive Acts And Practices. The letter needs to have the word "ADVERTISEMENT" in a big bold font at the top of the letter to warn people that this is a sales pitch.

Desired Settlement: I do not want any further contact from this company in any form. I also want this company to place the word ADVERTISEMENT, in bold font, where the reader can see it immediately upon reading the letter.

Business Response: Initial Business Response /* (1000, 5, 2016/02/24) */ We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty. The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. Over 2 million dollars in covered repair claims have been paid just last year alone. We have removed Ms. ***** from our mailing list and she should receive nothing further from our company. We hope this addresses and resolves this concern. Please let us know if you need any additional information. Respectfully, Consumer Relations Initial Consumer Rebuttal /* (3000, 7, 2016/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) As a consumer I feel the intent of the message is not clear. It is a sales pitch disguised as legitimate correspondence. The only reason I can think that any business would be reluctant to clearly state that it's sales flyer is just that, a sales flyer, is because it relies on duping unsuspecting innocent people. This is a predatory tactic. I will research this topic further, I am sure the government has regulations established and an agency to oversee those regulations. If not, I'm sure that after getting enough complaints, they'll come up with them.

2/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Full refund was not received. We fell into the scam as many others. We purchased an extended warranty for our 2013 Lexus ES350. Thinking that this was directly from the dealer, but it wasn't. The notices made it appear that our current warranty on the car was going to expire and we had only had the car for a few months. Auto Service Agency is the Company. This cost us a total of $2,893.00 and it was automatically deducted/drafted from our bank account until October of 2015 through ******** Group, LLC **** ***** ***** ******* Suite **** Chicago, IL XXXXX-XXXX; (XXX)XXX-XXXX). We no longer own the Lexus ES 350 as of February 2016. We ATTEMPTED to cancel this policy and was hassled to transfer the policy to a 1996 Toyota Tacoma. They screamed and hollered, placed us on hold and kept coming back trying to tell us that we would probably not get a refund on this policy at ALL. My husband and I had the hardest time trying to get them to give us information on how to cancel. They finally gave us the information we needed to cancel the policy. We sent a certified letter to the company and received pennies in return. I do not understand how a company can take over $2,000 on a policy that was never used and we no longer own the car which is/was only 3 years old and they decide how much they are going to give you back. According to Auto Service Agency cancellation policy, you can cancel within 30 days without having to pay the $50 cancellation fee. I guess they are under the impression that people don't read.

Desired Settlement: My husband has been really ill...the reason we had to get rid of the 2013 Lexus ES 350. We could better used the money on his medications instead. Therefore, I/we would like for Auto Service Agency to follow their own cancellation policy and return us our entire REFUND aside from their cancellation fees. There is no way the cancellation fee is $2,548. This is the difference that is owed to us to cancel this policy. Again, WE NEVER used this policy and it was just paid OFF IN FULL, October, 2015. We received pennies in a refund check on Saturday, February 20, 2016 and the penny ENNY check was dated February 17, 2016 Respectfully, The *******

Business Response: Initial Business Response /* (1000, 5, 2016/02/24) */ Mr and Mrs ******* purchased coverage for their Lexus on July 11, 2014. It stated, in the mailed advertisement they received, that Auto Service Agency is NOT affiliated with any manufacturer or dealership. It was also stated in the sales call, that the extended coverage for the Lexus would be through United Car Care, an A+ rated BBB accredited administrator. Mr. ******* called to cancel their coverage on February 8, 2016. This is a year and 7 months after purchase...well outside of the first 30 day full refund period. Nr. ******* coverage was cancelled as he requested and he has received a prorated refund totaling $2,106.48. He received a check for 295.00....refund of his down payemnt; and a check for $1,811.48 from United Car Care for the remaining portion of his prorated refund. We believe Mr. ******* misunderstood that he would be receiving two checks, and filed this complaint after receiving the first check for his down payment. We consider this matter as resolved. Initial Consumer Rebuttal /* (2000, 7, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) *** and ******* ******* have received the refund as mentioned above. We were not aware the two check process. If that was mentioned in the call to cancel, it was missed because the customer service representative was TOO busy trying to strong arm us into keeping the policy and transfer it to a 1996 Toyota Tacoma. Maybe this complaint can be used for better training for their representatives! Good luck to this company and thanks for the down payment and prorated refund! The *******

2/15/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My complaint is not about the services the Auto Service Agency provides. My complaint is regarding the harassment via snail mail. I called the company two weeks ago and made it very clear in simple plain English I no longer own the vehicle in question. I went on to clarify to the customer reprehensive that if I received any future calls or mail I would file a complaint with the BBB. I want the Auto Service Agency to delete my name and mailing address from their data base. Order_Number: ID:012WNXXXXX

Desired Settlement: I want the Auto Service Agency to delete my name and mailing address from their data base.

Business Response: Initial Business Response /* (1000, 5, 2016/02/09) */ We do apologize for any inconvenience caused to Mr. Zaccaginino by the receipt of the two mailers sent. These mailers were sent before Mr. ********** called and requested removed from our mailing list. Mr. ********** has been removed from our mailing list, as he requested, and he should receive no additional mailed advertisements from our company. Respectfully...

2/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I continue to receive unwanted solicitations for warranty for automobiles. I receive mailings with "immediate response" noted making this look like an issue with a current vehicle. Limited information is provided about the company. ID codes are provided to make it look like this is a current contract. I think this is a predatory business practice.

Desired Settlement: I would like for this company to quit mailing any information regarding automobile warranty and stop trying to contact me. I would like to understand where the company acquired the information they have used in creating this solicitation. I would like to contact the company they are using to acquire this information.

Business Response: Initial Business Response /* (1000, 5, 2016/02/03) */ If Mr. ********** could provide us with the ID number that appeared on the mailed advertisement he received, we can determine if the mail piece was sent on our behalf. There are many marketing companies out there that send similar mail pieces. If it is determined that the mailer was sent on our behalf, we would then be able to remove Mr. ********** from our mailing list. Until that can be determined, we request that this complaint be closed as invalid. Respectfully

2/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I need an official hand written apology from This company and their partner for treating me and stressing me with bogus letter with government seal th I will never use your service because Vehicle Protection Center and they keep sending us bogus treating letter with government seal. I will spread the negative word about you on social media unless you drop them as partner. I call them multiple times to stop sending me their letters and they never. Unless, they stop and send an official hand written apology, I will get them and them the negative attention you need on social media. I am thinking we know the effect social media can have on business nowadays. Again, I need official written apology from them or I put both Vehicle Protection Center and you in the same basket of scam businesses on social media I am filing a better business complain again both you and them as well for causing me stress with their treating letter. Beyond that, I will make you waste your money by taking you to court. I know I may not win any case, but I will make you spend money on lawyer. Desired Resolution: Contact by the business Desired Outcome I need an official hand written apology from This company and their partner for treating me and stressing me with bogus letter with government seal that they send

Desired Settlement: I need an official hand written apology from This company and their partner for treating me and stressing me with bogus letter with government seal

Business Response: Initial Business Response /* (1000, 5, 2016/02/05) */ We appreciate the opportunity to respond to and resolve the above listed complaint. The mailed advertisements that we send DO NOT contain a government seal, official seal or seal of any kind. They never have. We do show one call in our system from Mr. ********* that we missed. One of our representatives called him back as a courtesy. During that call, Mr. ********* requested that he be removed from our mailing list. Our representative stated that he would take care of that request immediately, and did. Mr. *********'s contact information has been removed from our mailing list. He should receive no mailed advertisements from our company. It is worth noting that there are many marketers that send similar mail pieces. If Mr. ********* is receiving a mailed advertisement with some type of official looking seal on it, they are coming from a company other than ours. Unfortunately, or fortunately, we are a very mature company that is always here and responsive to consumers needs. That means, when they fly-by-nights are closed and gone, we are left to deal with misplaced angst. Lastly, from what we can tell, with all due respect; Mr. ******* ********* uses English as a second language, which adds another level of misunderstanding to the issue. Again, Mr. ********* has been removed from our mailing list and should receive no advertising from our company. Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I need a handwritten apology from your shaggy company. Your mails have government seal and have treating fine and message and you know it. You never put the name or the address of your company because of the bogus marketing programming you are running, treating people with fine and misleading them in paying you warranty that you never honor. So you know Mr ******** i find out that that you have been running your scam for long time, and changing name every time. See below for an entire article from BBB about your past scam works. Your have been running your scam under multiple company names including: NRRM Enterprises, LLC Stop Repair Bills or StopRepairBills.com I need you to stop sending all letter to ******* ********* and ****** ****** at *** N ****** *** I need you to tell us how you get our car and addres information from I need an official hand written apology from you, MR English Scammer and your company And if I don't get the above 3 items, expect a lawsuit, and start putting financial resource on side to defend scam ********************************************************************************************************************************************************************* Final Consumer Response /* (1500, 9, 2016/02/08) */

2/2/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I paid for a warranty for my cars and it clearly said that the problem/part for my car is covered in my contract, and now they won't pay for it they tell me that it is considered normal wear and tear of the my camshaft. It clearly indicates in my Powertrain Plus Gold Coverage that under the Engine: all internally lubricated parts including crankshaft, rod and main bearings, camshaft, cam bearings etc. The engine block, cylinder barrels, cylinder heads,timing cover/timing case are covered ONLY IF damaged by the failure of a covered internally oil lubricated engine part. My car dealer said that it should have been covered under my warranty, but they won't. I told them I want all my money back and they promised they would do it within 30 days from 12-22-15 and now they say its not their policy to refund anything. Product_Or_Service: Automobile Extended Warranty Order_Number: 08/24/15 Account_Number: HBDMXXXXXXXX

Desired Settlement: I want every penny back that I gave them since they provided absolutely no service to me and I paid them over 1200.00 in fees for the bogus policy for two separate cars. And I want others to know and be aware of scams like this company is trying to pull on unsuspecting people.

Business Response: Initial Business Response /* (1000, 5, 2016/01/26) */ As we are not the obligor/administrator of this contract, we have no influence or authority over claims procedures, approvals or denials. That responsibility lies solely with United Car Care, as this is their contract and they are the administrator of the contract. We have contacted United Car Care and they show the claim in question was denied because the independent inspector deemed this to be a pre-existing issue with the vehicle before the purchase of their coverage. Any question or concerns Mr. ****** has regarding any claim issue would need to be directed toward United Car Care, as they can fully explain the repair needed, and the claims process. We do show Mr. ****** called our office and stated he wished to cancel the coverage. The cancellation procedures were relayed to Ms. ******, his coverage was cancelled and he has been issued a prorated refund, as it was explained to him in the call. Mr. ******'s refund, minus the $50 cancellation and inspection fee, came to $236.98. $200.00 of that refund was credited back to his Discover Card on January 5, 2016 and the remaining balance due was mailed to the address he provided to us on January 5, 2016. We consider this case resolved. However, if Mr. ****** has any further claim related issues or questions, he needs to address those toward United Car Care at the address listed in his service contract. Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off the problem with the car was not a pre-existing issue because it was not determined that the problem existed until well after I had purchased the warranty. And if that's what they claim then any time anyone tries to utilize their warranty, they could come back with that same idiotic excuse, since the warranty was purchased after their original warranty runs out. They are taking advantage of unsuspecting people by promising them everything and providing them with nothing in return. They claim it was normal wear and tear and that is what they consider a pre-existing issue well that would be the case with every single claim to them. It clearly states in their first paragraph that they would cover the cam shaft and they say it's a pre-existing condition. That is a lie and they know it. I would like to submit the very first page of covered parts and problems from my booklet and the diagnosis from the Mercedes Benz dealer they said I have to use to get the work done so that you can see what they said and what they are not doing for me. There is also a recorded conversation between me and one of the customer service reps that told me she would refund all my money back within 30 days. And they are not responding to any of that information either. Final Business Response /* (4000, 12, 2016/01/28) */ Again, any claim related question would need to be directed toward ****** *** ***** P O *** ***** Greenwood Village, CO XXXXX X-XXX-XXX-XXXX. As this is a service contract through and administrered by United Car Care, they have full authority over claims procedures, approval and denials and would be able to fully explain their denial. United Car Care is A+ rated and Accredited by the Denver BBB. As stated in the contract on page T10, "In the event of any dispute concerning the interpretation of your contract by the administrator, you agree that it shall be resolved by arbitration by the Denver Better Business Bureau in accordance with the rules of the BBB" If this claim denial remains in dispute, please file your complaint with the Denver BBB, as stated in in your contract. Regarding the refund policy, as stated in your contract on page T11 and as relayed to you by phone; you are entitled to a full refund if you cancel within the first 30 day "free look" period. After that period, your refund will be calculated on a pro rata basis less claims paid and processing fee of $50.00.

2/2/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: SOLICITATION BY MAIL. I Recieved a solicitation from this company making me think i was behind on something on my vehicle. When i called to see what this was about they were argumentative and told me i absolutely needed this coverage. I am 92 years old and became very confused by their sales tactics so I called my daughter to see if she could help me. She called and received the same kind of treatment. stating that I needed this coverage. They refused to take me off their mailing or contact list.

Desired Settlement: removal from all mailing or phone contact by this company. the number i called was 1/800/428/9097. something done about their tactics and contacting senior citizens trying to bilk them out of money.

Business Response: Initial Business Response /* (1000, 5, 2015/10/23) */ We will remove Ms. ****** from our mailing list. She should receive no further mailed advertisements from our company. Initial Consumer Rebuttal /* (3000, 12, 2015/11/04) */ This company continues to send mail and contact my mother by phone. Now they have managed to get into her checking account and write a phoney unsigned check and remove 495.00. I have turned them over to the fraud department at the bank. The bank is unsure if they can get her money back. Something really needs to be done about this outfit. They are bilking people out of money by making them think they OWE something. I have copies of everything if you would like me to send them including the money they took out of her account. This caused her to have to close her checking account. She is 90 years old and doesn't need this harassment or hassle. This case is not closed or resolved by any means.

2/1/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: I believe this company is trying to scam people to illegally make money. My vehicle is warranteed through the dealership where it was purchased, for 7 years. I keep getting letters from this company to update my service contract. I called this company to ask questions as to why I receive these notices, they hung up! I took this letter to the dealership and they had no idea what it was and to ignore it. I'm afraid others may be getting scammed by this company so I am reporting it to you.

Desired Settlement: I just hope the BBB can check into this company so that others are not paying them unnecessary money!

Business Response: Initial Business Response /* (1000, 5, 2016/01/27) */ We do not show any calls from the number listed in this complaint. It appears the number provided might not be an actual number, however. That being said, the administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. Over 2 million dollars in covered repair claims have been paid, just last year alone. We have removed ****** from our mailing list. No additional mailers should be received unless one has just recently been mailed. If ****** could provide us with the ID number that was on the notice, we could determine if that mailer was sent on our behalf or sent by one of the many other marketing companies out there. Until that can be determined, we request that this complaint be closed as invalid. Initial Consumer Rebuttal /* (2000, 7, 2016/01/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/25/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: For the past few years, I have been getting a notice from this company stating "This is a letter to inform you that if your Factory Warranty has expired", I will be liable for any repairs. If I do not do anything about this, I may have to pay a fine of up to $5,000.00. This notice is for a 2011 Hyundai Sonata. I did lease one of these cars, but I have not been in possession of the car since 2014. We returned the car to a dealership and leased a different one. However, I am still getting notices about the "Factory Warranty" on a car that I no longer have anything to do with. Account_Number: **********

Desired Settlement: I would just like the company to take me off of their mailing list and stop sending me notices about a car that I no longer possess.

Business Response: Initial Business Response /* (1000, 5, 2016/01/22) */ We will be happy to remove Ms. ********'s information from our mailing list. She should receive no additional mailed advertisements from us. We apologize for any inconvenience this has caused her. Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) They gave me exactly what I wanted.

1/25/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I keep getting harassed by Auto Service Agency from St Peters MO via phone calls from persistent service representatives and also by mail to my home. This harassment is disturbing me and I am dealing with health issues at this time have been and out of hospital. I know that the dealership I bought my 2013 GMC Terrain from, sells their customer lists to this agency. I want them to stop harassing me either by phone and or mail. Also I think that ****** ***** ******* **** Hyundai in Dickson City Pa, ****** and ******* ******* should be told about their selling their customer lists. I know that they have many complaints filed against them with the local area BBB.

Desired Settlement: Take me off their phone list and mailing list, stop bothering me as I am not interested in their products.

Business Response: Initial Business Response /* (1000, 5, 2016/01/18) */ We show only one incoming call from the number listed in this complaint. Mr. ***** called our office when he received a mailed advertisement. We have removed Mr. ***** from our mailing list, as requested and we have never placed a call to Mr. *****. We will, however, make sure he is removed from our call list as well.

1/21/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I received a letter that stated I needed to update my vehicle service contract. I did purchase an extended service for my car when I purchased it so I figured this is ligit. I was forwarded to a gentleman that tried to sell me another extended contract and kept asking me for the $395 he needed to get it going. He was very adamant about me giving him a credit card number for the $395. When I told him I had an extended warranty on my vehicle he went into well it doesn't cover this and that... So After being on the phone with him for 20 minutes totally my fault for letting him keep me on that long I hung up on him since I wasn't giving him money. I then called the Honda dealership I purchased my car from and told them what happened and was told it was a scam to throw the letter away. I asked Honda how they got my information and they said the company hacked DMV and pulled the information. This really disturbs me if that is the case. So this is where I am now. I appreciate anything that could keep this company from doing this to other car owners like myself. Thank you

Desired Settlement: I worry about other car owners like myself esp seniors falling for this trick and giving out credit card information to them. Sad our country allows this to happen.

Business Response: Initial Business Response /* (1000, 5, 2016/01/21) */ The mail piece that is sent on our behalf states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty. The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. Over 2 million dollars in covered repair claims have been paid, just last year alone by our administrators, United Car Care, American Auto Shield and Interstate National Dealer Services. As Ms. ****** has stated she already purchased an extended service contract from her dealer, we have removed her information from our mailing list and she should receive nothing further from our company. We hope this addresses and resolves this concern. Please let us know if you need any additional information. Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will be dropped from the mailing list and will not hear back from them again. I'm satisfied.

1/19/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a used 2011 Nissan Rogue from a County Wide Nissan with an extended warranty for 100,000 miles. This was two years ago. Now, I get a letter stating I need to call ASAP and they told me that my warranty expired. I do not know why they said that since I have extended warranty coverage. They issued me another coverage for 100,000 miles. I took my car in for service and they told me I did have the extended warranty through the dealership, so now I have a duplicate coverage. I paid them $150 and I have an arrangement to pay them $93/mo for 60 months. I called the extended warranty company and tried to cancel but they gave me such a hard time.

Desired Settlement: I just want to cancel this coverage not my coverage through the dealership. He will not allow me to cancel. I would also like a refund of $150.

Business Response: Initial Business Response /* (1000, 5, 2016/01/12) */ Ms. ***** has already called our office and explained that she had already purchased coverage through her dealership. Our representative let her know that she would be refunded in full and that we would get her cancelled out. That has been done. We have no way of knowing if a consumer has purchased prior coverage. As soon as Ms. ***** called and let us know about the duplicate coverage situation, we cancelled her duplicate coverage and refunded her Visa ending in **** in full. Visa generally takes 3-5 business days to show a credit to the consumers account. Respectfully

1/13/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I received a notice in the mail that has the appearance of an official (government) document. I know it is not but would easily fool some elderly/less informed customers. It eludes that my service contract has expired and must be renewed, I have never had a service contract with this company or any other. It says if you no longer own THIS vehicle then call them to ensure coverage on your new vehicle. This eludes that they know what vehicle you have (had) which they have no idea. It's a fishing letter but tries to fool people into thinking they will be in trouble if they don't respond soon and sign up for coverage. I called the number to find out what they are up to and they told me they are A+ rated with the BBB. I checked and they are not BBB accredited. I called them on it and they then clarified (admitted) that only the companies that they work with are A+ rated.

Desired Settlement: Advertise only the services offered and don't try to trick people into buying something that they don't want

Business Response: Initial Business Response /* (1000, 5, 2016/01/07) */ Thank you for your correspondence regarding Mr. ********'s complaint. We appreciate the opportunity to respond to and resolve this issue. We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. As Mr. ******** stated in his call, "I know what this is for". The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty. The administrators we market for are all BBB Accredited and A+ rated, as Mr. ******** was told each of the two times he called our office. United Car Care was mentioned to Mr. ********, specifically, in first call. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. Over 2 million dollars in covered repair claims have been paid just last year alone. One example of our A+ rated administrators is United Car Care. They have been BBB accredited since 1999. Here is a link to their BBB page. http://www.bbb.org/denver/business-reviews/auto-warranty-plans/united-car-care-in-englewood-co-XXXXXXX We have removed Mr. ******** from our mailing list as he requested and he should receive nothing further from our company. We hope this addresses and resolves this concern. Please let us know if you need any additional information. Respectfully, Consumer Relations

12/22/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: They would not tell me where they got my information. They said that the information came from a variety of sources and that there was no one knows I got a letter on Dec 14 2015. This letter looked like official correspondence and had some tamper warnings on the front. When I opened it it just had a number and warning about factory warranty. I know that these types of services are primarily scams, so I called and asked where they got my information. They would not say and they further said that it came from a variety of sources and that no one could know. They marketer mentioned something about the ford factory and I interrupted him and said that I know he didn't get my information from Ford. They further went on to say that they could not place me in contact with anyone in the business that could tell me where they got my information from so they offered to remove me from their contact list, they did not offer to remove my entire record from the list.

Desired Settlement: I would like to know how they complied my information so that I can address that company for disclosing my information to a third party. I would also like my record completely erased either through sanitation or obscurification. A company should be able to tell a customer where they got the contact information when they make a contact.

Business Response: Initial Business Response /* (1000, 5, 2015/12/18) */ Thank you for your correspondence regarding Mr. ****'s complaint. We appreciate the opportunity to respond to and resolve this issue. We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty. The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. United Car Care, just one of the contract administrators we market for, has paid over $132,962.68 in covered repair claims JUST THIS MONTH ALONE. They have also been accredited with the Better Business Bureau for 16 + years. Consumer information is obtained from transactional activity such as insurance purchases, oil changes, tire purchases, etc. We use an outside company to obtain mailing lists based on this transactional activity. We have already removed Mr. **** from our mailing list at the time he called in a requested removal. He should receive nothing further from our company. We hope this addresses and resolves this concern. Please let us know if you need any additional information. Respectfully, Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't ask to be removed from their mailing list. I want them to remove me from their database so they don't sell my information to another scam. I do appreciate that they told me that they do not collect the information but obtain it from another organization, but they do not name that organization so I cannot contact them.

12/22/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I, ****** R. ******, am writing to request a complaint to be filed against The Auto Service Agency, *** *** ***** **** ****** St. Peters, MO XXXXX, phone number X-XXX-XXX-XXXX. This co. first of all, super unprofessional, rude, harassing calls. Give false promise with false answers, false promises. The sales/customer service representatives some having little to no knowledge of contract/policy. Also always a different answer, lies from every representative when asked a question. Fraudulent charges. Late fee when payment is not late. Two times in the last six months a $150.00 reinstatement fee. Monthly payment quoted at $108.04. Terrible co. all around. I should of know they were no good. I called our Better Business Bureau in Kennewick, WA where I live. They informed me to write a complaint in writing to your Better Business Bureau in St. Louis, MO, as MO. Is where the Auto Service Agency is suppose to be located. The other name on the statement is Omnissure Group LLC. As that is a legit financial co with an A+ standing please help my complaint be processed as this co is fraudulent and should be put out of business. Thank you for your time. PS. The contract/policy w/ Auto Agency is a Extended Warranty on my Buick Enclave 2012. Was suppose to be good until 2020 for a cost of $2400.00, now changed to $2,743.00 w/ another $150 change policy charge. I am 71 years old they are taking advantage of me.

Business Response: Initial Business Response /* (1000, 12, 2015/12/21) */ If Ms. ****** has chosen to cancel her service contract, we will refund her in full for the monies she has paid into the coverage. Ms. ****** will receive a full refund, by check, to the address listed above in two to three weeks. Initial Consumer Rebuttal /* (2000, 14, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am pleased with the response and that they are willing to refund my payments...THANK YOU VERY MUCH FOR YOUR HELP.

12/21/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Company placing sales calls to a phone number on the "Do Not Call Registery." Company placing sales calls to a phone number on the "Do Not Call Registery." Caller initiated conversation to lead me to believe something was wrong with my vehicle warranty, which lead me to provide them with updated contact information. As the call progressed, it clearly was just a sales call for a warranty extension. When I explained that I wasn't interested, I was badgered as to why I wasn't before they hung up on me. My number is registered on the "Do Not Call Registery," Their call vioaltes this.

Desired Settlement: Remove me from call list. Repercussions as allowed for by the "Do Not Call Registry."

Business Response: Initial Business Response /* (1000, 5, 2015/12/15) */ We show NO outgoing or incoming calls from the number listed in this complaint. The calls Ms. ********* is receiving are NOT coming from our company. We ONLY calls consumers who have purchased coverage from us previously and is now nearing expiration; or consumers who have requested information on our website. We respectfully request this complaint be removed from our files, as we have not spoken to Ms. *********.

12/21/2015 Problems with Product/Service | Read Complaint Details
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Complaint: They keep calling me to sell me an extended warranty on my car. This company calls me at least once a week trying to sell an extended warranty. Each time I tell them that I purchased as warranty from the manufacturer. When I ask them to quit calling me they hang up before I can complete the sentence.

Desired Settlement: I want them to quit calling me and further, they should NOT hang up on people when they are asking them to quit calling. I tried calling them today, right after I got hung up on and got a recording with no option to leave a message.

Business Response: Initial Business Response /* (1000, 5, 2015/12/15) */ We show NO outgoing or incoming calls from the number Ms. ******* has listed in this complaint. The calls Ms. ******* is receiving are NOT coming from our company. Our company ONLY makes calls to customers who have previously purchased coverage for their vehicles from us that is getting close to expiring or has expired; or consumers who have requested information via our website. We have not called Ms. *******. We respectfully request that this complaint be removed from our file, as we show NO calls to this number. Thank you

12/21/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have gotten several items through snail mail that appear to be official notices from my car's manufacturer. The notice appears to be purposefully mimicking an official notice to spur you to contact them. Older people in particular will not question this and call as instructed. It says, "REQUEST FOR ACTION - IMPORTANT VEHICLE INFORMATION ENCLOSED. WARNING: POSSIBLE PUNISHMENT OF UP TO $5,000 FINE OR UP TO 5 YEARS IMPRISONMENT OR BOTH FOR ANY PERSON INTERFERING WITH OR OBSTRUCTING THE DELIVERY OF THIS LETTER. ITT.18 U.S.CODE. TO BE OPENED BY ADDRESSEE OR CURRENT VEHICLE OWNER ONLY. THIS LETTER IS TO INFORM YOU THAT IF YOUR FACTORY WARRANTY HAS EXPIRED, YOU WILL BE RESPONSIBLE FOR PAYING FOR ANY REPAIRS. YOU HAVE THE OPTION TO PROTECT YOUR VEHICLE BEYOND THE FACTORY WARRANTY. PLEASE RESPOND BY 08/24/2015 AND MENTION... IMPORTANT VEHICLE PROTECTION INFORMATION." And the largest print says, "PLEASE CALL IMMEDIATELY. PHONE X-XXX-XXX-XXXX." There are no costs listed, so at first glance it looks like either you missed an insurance payment, or this is from you car maker letting you know that you have to do something to keep your warranty active. This is truly shameful misrepresentation and manipulation, not just a marketing ploy. It's also formatted to look like an itemized bill, though no costs are listed anywhere. Product_Or_Service: Nothing Completely rewrite this ad to look and sound like an ad. The largest font should state that this is a vehicle protection insurance advertisement and is not related to your car's manufacturer or your insurance company. The costs should be clearly stated, along what you get for that cost. 'Please Call Immediately' should be removed. The statement at the top should be reworded to clarify that no action is necessary. It should adhere to your criteria for fair advertising.

Desired Settlement: Stop the mailings

Business Response: Initial Business Response /* (1000, 16, 2015/12/15) */ We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty. The mailers we send state that it is not a bill, in bold print. the mailer also states that we are not affiliated with any auto dealer or manufacturer. Again, if the mailer is read, it does address all the concerns Ms. ***** has listed in the complaint. The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. If Ms. ***** can provide us with an ID number that would appear on the mail pieces that are sent on our behalf, we can then determine if the mailer was sent by our company. If so, we would be more than happy to remove her from any future mailings. Until it can be determined that the mail piece Ms. ***** received was sent by our company, we request that this complaint be closed as invalid.

12/16/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Company either consistently (every 2 to 3 months) sends me unsolicited mailings concerning my vehicle warranty (which is still valid), or calls me on my cell phone (which is listed on the Do Not Call list). When I try to question the individual on the phone about who he/she represents, I never get a firm answer, and they usually call after 6:00 PMN eastern time.

Desired Settlement: This company should be shut down due to deceptive practices.

Business Response: We show NO phone calls to or from Mr. ******. There are many marketers out there that cold call consumers regarding the purchase of an extended service contracts for their vehicles. We do not call consumers unless they have purchased prior coverage with us that is nearing expiration. Our company does send mailed advertisements, however. If Mr. ****** can provide the ID number from the upper lefthand corner of one of the mail pieces he has received; we can then determine if the mail piece was sent on our behalf. If so, we would then be happy to remove him from our mailing list. Again, we show no calls to or from the number listed in this complaint. Thank you

12/10/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Callers continue to call my work phone number which I do not know how they obtained. I have asked to be removed from their call list They have not removed me and they have been extremely rude when I have asked. I do not even own the vehicle any longer they call about.

Desired Settlement: I would like to be removed from their mailing and call listings. I have never provided them my information.

Business Response: Initial Business Response /* (1000, 5, 2015/12/04) */ We show no outgoing or incoming calls from the number Ms. ***** has listed in this complaint. Our company has not contacted Ms. ***** by phone. We respectfully request that this complaint be removed from our file. Thank you.

12/9/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I received a letter from the company November 28 stating that my warranty was expired on my vehicle and I need to call them within 48 hrs to prevent frad to set up my extended warranty so I called and set it up we agreed to have $150 withdrawn in one week with my debit card I provided. After getting off the phone with them I received a bank alert stating $150 had been taken out of my acct by the auto service agency. Immediately I called the company back conveniently they were closed. So Monday morning I called the company and now they wanna issue me a check for refund cuz they can't refund card for some bazaar reason., Product_Or_Service: auto service warranty Account_Number: XXXXXXXXXX

Desired Settlement: Would like my money refunded

Business Response: Initial Business Response /* (1000, 5, 2015/12/02) */ Ms. *********'s coverage has been cancelled, as she requested when she called our office. Our representative has notes in the file that the credit card was no longer valid. That is why she was going to be mailed a check rather than have a credit run to her card. As it seems Ms. ********* is stating that the card used is still active; we will go ahead and run a credit to her card tomorrow for her down payment of $150.00. She should see that credit to her account in 3-5 business days.

12/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased coverage for my 2010 Infinity QX56 March 2015. I paid $180 down and 8 monthly payment of $138.04. I had an issue with it and took it to a repair shop October 27th. The shop contacted you about the repair and was told the part was not covered. I was also told to take it to another shop for a second opinion. However, both shops said the repairs needed was the same and my claim was denied. Because I was denied the repair, I canceled my policy and asked for a refund. The representative on the phone said I will received my deposit and monthly payments. However, November 21st I received a check for $180 and November 24th a check for $135.62. I called about the second check and was told it was prorated due to millage on my vehicle. I explained I had not filed a claim in the past and should be entitled to a full refund and asked for a supervisor, but was told none was available.

Desired Settlement: I would like to get the remainder of my payments refunded.

Business Response: Initial Business Response /* (1000, 5, 2015/11/30) */ Ms. ********** has received the prorated refund she was due based on the time and miles used; as stated in the contract's terms and conditions. The claim Ms. ********** references was denied by United Car Care because the parts were not listed as covered. She needed a new headlight due to water in the light. Headlights are a normal wear and tear item and are not covered. She had a rusted camber bolt, rust and corrosion are not covered, she also had a dead battery in her TPMS sensor. Batteries are not covered under this contract. Ms. ********** was told she would receive a prorated refund based on time and miles used. We consider this complaint resolved, as Ms. ********** has received and cashed the two refund checks she was due. The cashed checks are attached. Thank you Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) When i originally called to get the warranty i specifically asked if the camber bolt was covered and the agent assured me that it was and thats the only reason i did accept to take the warranty. They claim to record all calls so maybe they should go to that call and see what i was promised and what i actually got from them witch was nothing but get my money taken. When my dealer spoke to them they claimed that they didnt cover the part because of rust. But when i called and spoke to one of their representative she (******) had me go get other prices for the part that i needed becauae she claimed that the dealers charge too much and get over on people. So if its because of the rust that they didnt cover my claim why was i asked to get a second opinion? Thats because they are just thieves that stood with my money and never had intentions in covering anything. Their story change every time i speak to them. Now they claim i cant get the rest of my money because of mileage. This company should be ashamed in making promises that they cant keep. They really need to pull those call recording and listen to it!!! I payed a little over 1100 and received 3 checks back one for my initial deposit of $180 and another for $135. So they keep almost all my money for doing what? Selling me lies?? Im so disappointed and disgusted on how they handle buisness. And yet with all the calls ive made to them not one supervisor would get on the phone with me because tbey are too busy so they claim!! Horrible customer service i would say. They just hide behind the people under them!

12/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have repeatedly received these vehicle warranty offerings in the mail that have been reported as a scam. When you call these jerks to have your name removed from the mailing list they obviously bought from someone, they want to argue with you as to why they are accredited and your current warranty is not. I am tired of scams like these and the people that work for them, that are themselves scam artists. I wish that all businesses and the people who work for them would be caught, shut down and jailed.

Desired Settlement: I have described above how I think these companies should be handled. They are crooks and should be treated as crooks.

Business Response: Initial Business Response /* (1000, 17, 2015/12/01) */ The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. The three administrators we market for are United Car Care, American Auto Shield and Interstate National Dealer Services and have collectively paid over a billion dollars in repair claims. Definitely not a scam. We had already removed Ms. ******* from our mailing list, as she requested, and she should receive nothing further from our company. We hope this addresses and resolves her concern. Please let us know if you need any additional information. Initial Consumer Rebuttal /* (3000, 19, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find it ridiculous that they say this is not a scam. How did they get my information then? My car dealership didn't give it to them, they didn't receive solicitation from me, nor was I referred to them by another company. Their business information was very hard to find, phone numbers come up as "shady", and ALL over the internet people have claimed being taken by these people! Not to mention the customer service people are rude and crass.

11/30/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: They keep sending correspondence about my car warranty being expired. I've received plenty of notices saying that the factory warranty on my car has expired. I called thinking this was actually true and then, through the call, I came to the realization it was a scam when I said "OK, let me call the dealership to confirm" and they started yelling at me. I asked to be taken of the mailing list but instead I got more notices.

Desired Settlement: I just want them to stop sending any kind of notice.

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ We appreciate the opportunity to respond to and resolve this issue. We do not show any phone calls in our system from the number listed in this complaint. If ********* can provide the ID number that appears on the mailed advertisements sent on our behalf, we would be able to determine if the mailer was sent by another company or if it was sent on our behalf. Until it can be determined if the mail piece was sent by our company, we respectfully request this complaint be closed as invalid.

11/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am still receiving mail after several calls to remove me from their mailing list. The mail looks like an official governnment form, such as how a car title shows up in the mail. It states it requires immediate action. I believe it is an insurance scam. It offers insurance past the manufactures of the vehicle. Not only I, but my wife receives these as well, even from cars we have sold.Basically, I believe this company is a scam. Or at least, they should not present their mail to look like government/official forms.

Desired Settlement: I would like the BBB to look into the company. They state their name in small letters on the top left of the form, "Auto Service Agency." Their phone number, however, is rather large. X-XXX-XXX-XXXX. I would like to be REMOVED from all of their mailing lists with my name on them. It is junk mail and a waste of paper and time.

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ Thank you for your correspondence regarding Mr. ******'s complaint. We appreciate the opportunity to respond to and resolve this issue. We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. We have removed Mr. ****** from our mailing list and he should receive nothing further from our company. We show only one phone call coming into our company from the number Mr. ****** has listed. At that time he requested that his finance be removed from our mailing list. We took care of that for him immediately. We hope this addresses and resolves this concern. Please let us know if you need any additional information. Respectfully

11/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased an extended warranty for my vehicle,(contract id is ************* 2011 mercedes benz e350, the coverage is platinum plus, the purchase date was 7/16/2015. The term is for 100,000 miles. I have had 2 issues with this warranty company,on August 25th 2015, my first issue is that my vehicle had a leak and had to have a hose replaced. They sent out a inspector, and without any tools to do research and confirm how long the issue has been existing, just by looking at the faulty hose by his eyes, determined that the issue was pre-existing, and they did not want to cover the repair. I have had a service B done about a month before purchasing the extended warranty, and no issues was found at all, details from the service b done by a certified mercedes benz technician reported there are no issues via full inspection and there are no problems to address.As of 11/11/2015 i recently discovered that my vehicle was all of sudden creating a vibration under the car, a bore sound when accelerating, i took it to mercedes benz to have it inspected, they informed my that the engine mounts were worn and had to be replaced, they informed the warranty company and again had a inspector check and then determined this was a pre existing problem and they would not cover or repair the issue. Product_Or_Service: platinum plus warranty Account_Number: JBDMXXXXXXXX

Desired Settlement: either repair this or refund all the amount of money i have invested in this false warranty.

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ We have been in contact with Mr. ******** and the Repair Facility regarding the repair claim mentioned above. Mr. ******** has an appointment with the repair facility to have his engine mounts replaced on Monday. This will be a covered repair. We have resolved this issue with Mr. ********.

11/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They are calling me about twice a week to solicit their services. They have called me four times today. I have asked them to stop calling me multiple times, and they continue to call

Desired Settlement: I want them to stop contacting me

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ We have removed Mr. ****** from our mailing as call list as he has requested. He should receive no further contact from our company. We apologize for any inconvenience this has caused him. Respectfully Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the company taking me off the call list.

11/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I got this in the mail. I called them immediately. I'm not sure how they found out about me, and how they would know my manufacturer warranty had ended. They asked me for my charge card number. I requested them to send me something so I could mail them my payment. They said no, this has to be done right now. I gave them the numbers on my checks. When I called the number this morning to cancel, she wouldn't let me, and just kept badgering me to keep the plan. She kept going on and on and I told her bottom line, I want it cancelled. She finally agreed and said within 30 days I would receive a refund. I called my bank about this, and they told me to wait to see if I receive the refund. I almost feel like I need to change all my account information because of this. It was supposed to be $89.29 a month, but I gave a down payment of $150.

Desired Settlement: I want my money back and to make sure they are not going to take any more money from my account.

Business Response: Initial Business Response /* (1000, 5, 2015/11/16) */ Ms. **** ****** did call in to cancel her coverage. No monies were ever deducted from her account, so she has paid in nothing. Her coverage has been cancelled as she requested on November 13, 2015.

11/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company started contacting me by phone and through mailings about a month ago and harassing me to get their extended warranties. The most recent phone call received was today "What if you wreck your car and you can't get a hold of him?" "You need to make a decision now!"

Desired Settlement: I want the company to stopo contanting me.

Business Response: Initial Business Response /* (1000, 5, 2015/11/19) */ Ms. ****** initially called our office to inquire about the coverage offered in a mailed advertisement she received. It seemed the cost of the coverage was prohibitive at that time. Our office called her back a couple of weeks later when we were running a promotional offer that would have saved Ms. ****** some money on the down payment. We show two inbound calls and two outbound calls in our system. We will review the call Ms. ****** has mentioned and take appropriate disciplinary action, if warranted. Our representatives are heavily scripted and trained to present themselves and our company in a positive and polite manner. We apologize if Ms. ****** was treated poorly in any way. We will remove Ms. ****** from our mailing and call back list. Again, we apologize for any inconvenience this has caused Ms. ******.

11/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Mailed a lot about vehicles warranty expiring which is not true My husband and I keep getting a mailing about our vehicles stating that the warranty may have expired the outside of the envelope states 2 nd attempt to contact Toyota rav 4 year 2015 or for my Toyota Corolla 2008 with a phone # XXXXXXXXXXX I have had multiple of these mailings at least 2-3 monthly we just bought the RAV4 a week later I got the first mailing for our new car which is still under warranty they make the front and inside the mailing look like you are in trouble and that this is an official mailing when it is just junk mail I want this to stop tired of getting these mailings I never signed up for these mailings or told anyone to send me these mailing and they don't seem to stop when I don't respond I have been dealing with getting these mailing do at least 3 years now am very annoyed please do something about this **** mailing cause there will be someone out there who will believe this mailing and actually call these crooks and get scammed I never called the phone # cause I did not want them to have my phone # to bother me by phone as well

Desired Settlement: No more mailings from these scammers for me or my husband

Business Response: Initial Business Response /* (1000, 5, 2015/11/19) */ Thank you for your correspondence regarding Ms. *******'s complaint. We appreciate the opportunity to respond to and resolve this issue. We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty. The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. If a consumer is not interested in extended service coverage for their vehicle or already has purchased an extended service contract; they may simply discard the mailed advertisement. We have removed Ms. *******'s information from our mailing list and she should receive nothing further from our company. We hope this addresses and resolves this concern. Please let us know if you need any additional information.

11/19/2015 Problems with Product/Service
11/16/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The Vehicle Protection Center is the company PayLink is the payment plan where my payment were being drafted from every month for 24 payments of $97.62 plus $150.00 deposit. Now I am being told they don't do there job have a red flag with BBB, so I need to know what is going on. Here say from another company "Vehicle Service Department" they called me and told me Vehicle Protection Center was not real- I need to know what I am paying for and I need a copy of my contract. I want to make sure I am not getting scammed! I need proof or I am seeking a full refund of all monies I have paid. I am paying $97.74 a month. Please assist me in figuring this out!

Desired Settlement: I need proof or I am seeking a full refund of all monies I have paid. I am paying $97.74 a month.

Business Response: Initial Business Response /* (1000, 10, 2015/11/09) */ Ms. ****** has her extended service contract with American Auto Shield. She has Powertrain Gold Coverage. American Auto Shield is A+ rated with the Better Business Bureau and has paid over $110 Million Dollars in covered repair claims for their customers. I have mailed Ms. ****** another copy of her coverage contract to the address we have on file, which is also the address she has listed above. If Ms. ****** has any questions regarding her coverage, she is welcome to give our customer service department a call at X-XXX-XXX-XXXX. Her contract number with American Auto Shield is ABFXXXXXX as she listed. American Auto Shields contact information is American Auto Shield LLC **** **** ***** Suite *** Lakewood, CO XXXXX X-XXX-XXX-XXXX

11/11/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have now gotten 5+ items in the mail from this company. All of which are telling me that my "factory warranty" has expired. My vehicle is not even 1 year old by purchase or mfg date. I have verified with my dealership that warranty is still valid. All that having been said... I believe that this company is nothing more than a front to get peoples information to scam their accounts or to use for some other malicious act of fraud or identity theft.

Desired Settlement: I want to receive no more letters from these people claiming things that aren't true. As I believe there intentions are malicious in some nature, while I personally don't fall for scams, there's plenty of other people that aren't willing to, or don't know enough to, do the research into a company to verify it's validity. So the resolution that i would like to see is for them to be SHUT DOWN.

Business Response: If Mr. ***** can provide us with the ID number from one of the mail pieces he has received, we can determine if they are being sent on our behalf. IF he could provide copies of them, that would be even more helpful in identifying if they have been sent on our behalf. There are many marketing companies that send similar mailed advertisements. Our company only markets for BBB accredited A+ rated administrative companies such as ******** **** ******* ****** *** **** and ********** ******** ****** ********* They have collectively paid over a billion dollars in repair claims for their customers in the time they have been in business. If Mr. ***** can provide copies of the mailed advertisements he has received or ID numbers from those mailers, and we can determine they have been sent on our behalf; we would be happy to remove him from our mailing list. Until it can be determined these mailers were from our company, we respectfully request this complaint be removed from our file. Thank you.

11/4/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am again receiving Extended Warranty information regarding a vehicle that I NO LONGER have. I have made several attempts via telephone (800) 428-9097, informing them that I no longer have the 2013 Chevy Malibu and that I was not interested in extending coverage. I also informed them that this is now the SECOND time that I have had to contact them (re: 2011 Chevy Cruze)in which I had to get the Better Business Bureau involved to stop getting phone calls and mailings. I am now again receiving Presorted Mail from - St. Louis, MO - Permit# **** - ID# 285EXXXXXX. I was getting extended warranty information from my old address in Farmington Hills, Michigan and now at my new address in Southfield, Michigan.

Desired Settlement: I am again asking to be removed from Vehicle Protection Center database. Do not send any more extended warranty information to my home or in my name. I want to be put on the DO NOT MAIL LIST AND PHONE LIST.

Business Response: Initial Business Response /* (1000, 5, 2015/10/23) */ We have removed Ms. ******* from our mailing list. We do not show any previous mailers sent to the address listed in this complaint. We also show no incoming or outgoing calls from or to the phone number Ms. ******* has listed in this complaint. Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response, I still have the mail that was sent to my home and after receiving robo phone calls - I blocked the number. I received vehicle protection mail on the Chevy Cruze and the Chevy Malibu. Final Business Response /* (4000, 9, 2015/11/02) */ There are many marketing companies out there that send mailers and make calls. Our company does NOT "cold call" consumers. We only call consumers who have had prior coverage with one of our administrators that is nearing expiration or has expired. Again, we show no calls to or from the number listed in this complaint. We have removed Ms. ******* from our mailing list. Final Consumer Response /* (2000, 11, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the business response as regards to be placed on the "Do Not Mail' and their assurance that I will no longer receive mailings and/or extended warranty advertisements; as long as I do not receive any in the future or on ANY vehicle I am currently leasing or purchasing. Also, as it relates to robo and/or automated phone calls, those have since been blocked. If, I however, receive phone calls as of November 4, 2015, I will contact the Better Business Bureau.

11/4/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company is one of many who have pestered me with phone calls beginning last year. The first person who called me was extremely rude and demanded my personal information right off the bat. The second person who called denied having any affiliation with the first person but made the same sales pitch and asked for the same personal information. The sales pitch involves me buying an expensive warranty for a car whose warranty has already expired. These people are crooks who need to be stopped.

Desired Settlement: DesiredSettlementID: Other (requires explanation) These people need to be put out of business. They use aggressive sales tactics and harass people who are already on the national Do Not Call registry.

Business Response: Initial Business Response /* (1000, 5, 2015/08/26) */ We show no calls to or from the number listed in Ms. ****'s complaint. We do not call consumers unless they have purchased prior coverage with one of our administrators and it has expired or is nearing expiration. They are many marketers that do "cold call" consumers. We do not. However, we do send out mailed advertisements. We have removed Ms. **** from our mailing list. We respectfully request that this complaint be removed from our file and closed as invalid, as we show no calls to her number. Thank you.

11/2/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: On 09-09-15 I called this company as I received one of their mailings. They gave me the information and I told them I would call them back as I wanted to check with my mechanic. They told me they would have a 3 way call with my mechanic for me. I gave them my mechanics phone number and they told me it was disconnected and this was not true. I feel this company is not truthful in their business dealings

Desired Settlement: I would like my information removed from their database and not to receive any more of their mailings.

Business Response: Initial Business Response /* (1000, 5, 2015/09/11) */ If Ms. ********** can provide us with an ID number that would appear on our mailed advertisements, we can then determine if the mailer was sent on our behalf. Until that can be determined, we respectfully request that this complaint be removed from our file. Thank you Final Business Response /* (4000, 13, 2015/10/23) */ The mailer Ms. ********** received was mailed on our behalf. We would be happy to remove Ms. Churwell from our mailing and call list.

11/2/2015 Problems with Product/Service | Read Complaint Details
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Complaint: They sent me a "deceiving" request for action for vehicle protection - violated DNC registry and TCPA by calling my cell and hung up when I said it see summary

Desired Settlement: Leave me alone and get a life

Business Response: Initial Business Response /* (1000, 5, 2015/10/23) */ Our company does send out mailed advertisements; however we do not "cold call" consumers. We only call consumers who have requested information via our website or past customers who's coverage with one of our administrators is nearing expiration or has expired. We show no incoming or outgoing calls to the number Mr. ****** has provided in this complaint. We have removed Mr. ****** from our mailing list. He should receive no additional mailers from our company. Respectfully...

10/28/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Deceitful advertising practices. Company makes it seem like I am in trouble, when in fact they just want my money! On 10/19, I received a letter in form of a government letter. On the top left, they listed ***2ND ATTEMPT TO CONTACT*** (A lie! This is the first time I am receiving anything from this company). In the middle they have the make, model, year of my car and their phone number: X-XXX-XXX-XXXX. Further down they have a warning "REQUEST FOR ACTION - IMPORTANT VEHICLE INFORMATION ENCLOSED - WARNING: POSSIBLE PUNISHMENT OF UP TO $5,000 FINE OR UP TO 5 YEARS IMPRISONMENT, OR BOTH FOR ANY PERSON INTERFERING WITH OR OBSTRUCTING THE DELIVERY OF THIS LETTER TTT.18 U.S. CODE. Inside they have coverage options and request to call immediately because I will have to pay for repairs if warranty is expired etc... And 'REPOND BY 10/19/2015" - THE SAME DAY I GOT THE LETTER IN THE MAIL, TO MAKE IT SOUND URGENT. I called because I didn't get it at first. My first question to the guy was "are you affiliated with the dealership or are you an independent company?" He didn't respond and went straight into telling me how expensive it will be to pay for my own repairs and to "grab a pen and paper to write down information." At this point I knew it was some type of scam. He proceed to ask me for a $493 down payment and $193 a month for 8 years coverage or something like that. I told him I don't need this right now because my car is still under warranty and will it need this any time soon. He was not taking no for an answer: "What will you do when it expires? ***** ******* *** (my dealership) will charge you almost $200 per hour for their services. Take this now and you will have peace of mind." I told him it won't fit in my budget and I don't need it. The guy still proceeded to ask me "so how will you take care of this down payment today? Will you use your credit or debit card". I had to hang up on him. Then decided to Google them. I was not surprised to find so many complaints about them. The letter is from "Auto Service Agency", with no address from them but with a US Postage Paid St. Louis, MO Permit# **** This is so misleading. Someone who doesn't know better will unfortunately fall for this and get scammed by these people and their misleading advertisement practices.

Desired Settlement: Take me off their mailing list and stop their misleading practices.

Business Response: Initial Business Response /* (1000, 5, 2015/10/22) */ Thank you for your correspondence regarding Ms. ******'s complaint. We appreciate the opportunity to respond to and resolve this issue. We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty. The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. We have removed Ms. ****** from our mailing list and she should receive nothing further from our company. We hope this addresses and resolves her concern. Please let us know if you need any additional information.

10/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company sent an unsolicited mailing with no return address, using wording and materials designed to look official in an obvious attempt to dupe people who may not be skilled or knowledgeable in such tactics. There was a generic legal notice on the perforated mailing designed to give the impression of legal correspondence rather than a sales pitch. Only one mention of business name was attached, and it was inside alongside an 800 phone number. No business address was attached, and I had to take the "mailed from" zip code and spend time on google determining where the mailing originated. I don't know whether this mailing directly violated any laws, but if it didn't, then the laws should be changed. I was left with the same feeling I would have had if I picked up a used, slimy, and smelly piece of bloody bathroom tissue lying in a public restroom.

Desired Settlement: Change business practices to be transparent and honest and never contact me in any way, shape, or form again.

Business Response: Initial Business Response /* (1000, 5, 2015/10/26) */ If Mr. ****** can provide an ID number that would have appeared on one of our mailers, we would be able to determine if the mailer was sent on our behalf. There are many companies that send out similar mailed advertisements. We respectfully request this complaint be closed invalid until that can be determined. Thank you.

10/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have received NUMEROUS calls from this agency after asking them to remove me from their calling list, blocking each number that they call me from, and being on the national do not call list. They advertised as though they were acting on behalf of my vehicle sales and warranty department, and when I phoned them initially and discovered they are an outside entity and asked to not participate they began phoning me each day and attempting to get my business.

Desired Settlement: I want the phone calls to stop immediately.

Business Response: Initial Business Response /* (1000, 5, 2015/09/29) */ We have no calls to or from the number Ms. ***** has listed in this complaint. If Ms. ***** had any advertising she has received or phone numbers she has called we would be more than willing to look into this for her further. We ask that this complaint be closed as invalid, as we have neither received or made any calls to Ms. *****. Initial Consumer Rebuttal /* (3000, 14, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business harassed me via phone for weeks until I phoned an individual and told them I had contacted the Better Business Bureau and would take it to the Attorney General if necessary. Phone calls stopped that day!

10/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Warranty company does not want to honor their contract on repairing of my transmission. I purchased the extended warranty on 5/23/2015 in the amount of 3593.00dollars for 60 term months. My payments are 142.21 dollars monthly. My son used my vehicle to move to Covington Ga. He called me on 7/11/15 and said the vehicle is not accelerating at normal speed and the 4WD light is on also. He started smelling something burning so he pulled over to the side of the road and called a tow truck from my On-star device in the vehicle. It was towed to **** Chevrolet dealership. The dealership didn't look at the vehicle until 7/13/2015.They found transmission cooler lines were rubbing together, causing transmission fluid to run low. The dealership suggested that I replace the transmission cooler lines so the lines were replaced at 300.77 dollars on 7/15/2015. The dealership road tested, found that the transmission only has 1st and 2nd gear. I gave the dealership the number to claims department XXX-XXX-XXXX and the contract number JADMXXXXXXXX. The dealership called me back on 7/15/2015 and said that my transmission was covered under the warranty due to transmission fluid caused the transmission to go bad. I called the coverage department to find out what was covered being that I had no paper contract. They said that they will mail me one. It is now 7/21/2015 and I have received my contract yet. They were rude to me both the claims and coverage department because I didn't understand why they could not honor their contract, fix the transmission. I was told once I get the transmission cooler lines repaired to have the dealership to called them. Now all this happened on 7/15/2015. The type of vehicle my son was driving Chevrolet Tahoe K1500 2008. When I called the warranty department back and told them how much I paid the hoses to be repaired. They said that they were sorry but there is nothing we can do but they offered to reduce my monthly payment to 127.21 due to my out of pocket money. Why offer me that when they could just repair my transmission. Now I am stuck in a contract for 60 months due to my 30 days has expired.

Desired Settlement: I am seeking that they honor their contract,repair my truck or refund all the money that I put into the contract and even cancellation fees. Have someone talk with their staff be more polite when they are talking to contract owners. They are polite when they are trying to get your business.

Business Response: Initial Business Response /* (1000, 5, 2015/07/29) */ If Ms. ***** has a complaint regarding a claims issue, she would need to direct that complaint through the Denver BBB to United Car Care, the Administrator/Obligor of her Extended Service Contract. As United Car Care, an A+ rated BBB Accredited Administrator with the Better Business Bureau, has full authority over claims procedures; they would be able to fully address any questions or concerns regarding a claim decision. United Car Care's contact information, as listed in the service contract, is as follows: United Car Care P O *** **** Greenwood Village, CO XXXXX X-XXX-XXX-XXXX Ms. ***** is never "stuck" with her coverage. United Car Care will resolve this complaint through the Denver BBB, as it is a claim related issue. Ms. ***** can also choose to cancel her coverage at any time and receive the prorated refund she would be due at that time. Ms. ***** has made the down payment and one monthly payment to date.

9/30/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I received a notice from the "Auto Service Agency" re: expiration of my auto's warranty. The notice is formatted to look like a federal government document, which of course, frightens people who don't know any better. Such as: (In bold): "REQUEST FOR ACTION-IMPORTANT VEHICLE INFORMATION ENCLOSED." Below that, in same formatted area: "Warning: Possible punishment of up to $5,000 fine or up to 5 years imprisonment or both for any person interfering with or obstructing the delivery of this letter TTT.18 U.S. Code" I called them a couple days ago (Sept. 23, 2015) to complain, and the man I spoke with told me that they are BBB-accredited. According to the internet, they are not BBB-accredited. Also, complaints have been filed against that business.

Business Response: Final Business Response /* (1500, 9, 2015/11/13) */ Thank you for your correspondence regarding Ms. **********'s complaint. We appreciate the opportunity to respond to this issue. We do believe that the mailer is clear as to what service we are offering, if the consumer reads it. The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It does not state the vehicle's factory warranty IS expired. It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty. The administrators we market for, American Auto Shield, United Car Care and Interstate National Dealer Services, are BBB Accredited and A+ rated. This is exactly what the representative Ms. ********** spoke with for a little under 2 minutes stated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage and have collectively paid over a billion dollars in covered repair claims. If you consider our sales vs. complaint ratio, it is consistently less than 1%. We have removed Ms. ********** from our mailing list and she should receive nothing further from our company. We hope this helps address and clarify this concern. Please let us know if you need any additional information.

9/28/2015 Problems with Product/Service | Read Complaint Details
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Complaint: So I got a call from this company for an extended warranty for my car. I ended already being covered by my dealership so I decided to cancel my service with them and this is when everything went a bit of hay wire. I called in to tell them I wanted to cancel and they kept me on the phone bad talking my dealership and telling me what a mistake I was making. It was so tiresome, I just ended the call and almost thought about keeping them. So then, I called back like a week later as I had to get some energy to deal with them. So the lady was nasty to me, I even let my peer talk with her and she was mean and really rude. She got upset at the fact that I wanted to cancel which made me press harder to get out of it. I feel like a company has a good service they do not need to over convince you to keep their product. Aside from that she went on to say you might not get no money back and its not smart as the dealership will cheat you. This call lasted for at least 20 mins, and very sarcastic and saying things like "why would purchase something that you would cancel?" or " I got all day for you to tell my why want to cancel". I asked can I speak to your manager, no because my manager trained me.. It was the worst customer service experience of all times. The cancellation is still in progress. I had to keep saying at the end. confirmation number please. over and over and she finally gave me my number.

Desired Settlement: Better customer service. Stop trying to talk the customer out of their decision to cancel. Accept that and move on. It was almost similar to harassment. As I am the consumer and I should be treated with respect.

Business Response: Ms. Thomas' coverage has been cancelled, as requested, as of September 18, 2015. She has already received a credit of $150.00 back to her Visa as of 9/22/2015. The remainder of her prorated refund will be mailed to her by United Car Care, the administrator of her coverage. We will also review the call Ms. Thomas has mentioned. If our representative was rude or disrespectful in any way, we will most certainly take appropriate action.

9/24/2015 Problems with Product/Service | Read Complaint Details
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Complaint: 1. Deceptive 2. Incorrect Billing 3. Failure to send correct documents upon 3 requests for corrected amounts of billing 4. No signed contract The Auto Service Agency located at *** *** ****** *** in St. Peters, MO XXXXX, has failed to provide corrected documents in regards to the proper billing amounts AS REQUESTED. The phone number provided on the initial mailing advertisement is X-XXX-XXX-XXXX. The other number is X-XXX-XXX-XXXX at extention ***** I have contacted The Auto Service Agency and I was assured that I would receive the proper documentation on 3 occasions. I have not received anything but a booklet from the Auto Service Agency and THAT is all! This contract is null and void due to fact a.) no corrected documents were sent as requested and b.)no service contract was signed by me nor BY a real and authorized agent from this firm. If they cannot sign a contract with the terms and conditions specified, they will not be paid accordingly. This firm WILL REFUND the 150.00 ASAP OR I seek other measures to remedy this situation accordingly. Rest assured that The Auto Service Agency will not like the additional measures to be implemented at this juncture. The Auto Service Agency WILL NOT obtain any additional funding at all-PERIOD!

Desired Settlement: The Auto Service Agency is hereby under very "SERIOUS NOTICE". I WILL NOT remove this complaint until this situation IS REMEDIED in its FULL ENTIRETY. What I mean by "FULL ENTIRETY" is a refund of 150.00. The Auto Service Agency will cease to exist in very near future due to all the above as stated in the Complaint Summary to also include all the 100 plus complaints filed by other consumers as well for deceptive business tactics, breach of contract, and false advertising. The Auto Service Agency will not render themselves as "Above the Law".

Business Response: Initial Business Response /* (1000, 5, 2015/09/23) */ Ms. ********'s was mailed a revised contract with the purchase price she has mentioned. Ms. ******** has previously called our office requesting cancellation. Her coverage has been cancelled and she was sent a check for her refund of $150.00, as she stated her Visa card was no longer active. Ms. ********'s refund was mailed to her PO Box on September 11, 2015.

9/24/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Auto Service Agency exemplifies the best at unethical business practice. They are not upfront and forthright. I received a letter indicating my auto was no longer covered and they suggested protection against repairs, due to all possible issues that could go wrong within 7 years. Big mistake on my behalf for deciding to contact and agreed to review coverage, along with Initial payment $150.00 for one car, and $151.00 for the other car. After receiving details via email, I called back the next day to cancel, however, only to be placed on a runaround, along with multiple adjustments to figures. After a long drawn out conversation, which was very frustrating, I agreed to review new figures/agreement a bit more in depth, as I did Not have much time to talk. The next time I called a worker told me to pray about it and then call them back... I called back again and yelled at the worker trying to get them to understand I did not want to keep the coverage that they are practically forcing on me, And demand they refund me my money, however, to be told mam you have spent to much money on the Honda, please check your agreement with Honda to make sure you are covered, and stated, meanwhile I will cancel the KIA, but it's best to roll that money over to the Honda's cost, just in case then you'll have that $150.00 credit. Eaxh time I asked to speak with a supervisor, but felt the individual was never an actual supervisor.... Each call is stated to be recorded... Needless to say, I called back over and over until August 18th they finally, agreed to credit my money, however, it would be prorated. Very frustrated and disappointed, but the worker assured he would do his best, however, I needed to make a cancellation in writing. I sent an email and had to send another requesting confirmation of receipt. Only to finally receive $119.09 check. I called to request the rest of my refund, but to only be placed on another runaround and asked that I call back tomorrow and he, **** will personally walk my file over to customer service and promised that a supervisor will contact me. Never received a call, so contacted them 9/3 and there was no need for me to call, as he Brandon will have someone contact me! I am Utterly disappointed and want to warn all others to never contact this company!! Auto Agency Services is highly unethical and deceitful. It is only about raising money, and I personally do not believe they will stand behind any of their promised service/services. Buyers beware! Product_Or_Service: Auto Service Purchase Account_Number: JBDMXXXXXXXX

Desired Settlement: Complete refund of $301.00.I have only received 119.09. Auto Service Agency owes me $180.91

Business Response: Initial Business Response /* (1000, 7, 2015/09/24) */ Ms ****** was sent a check for 119.09 and the remaining refund she was due of $151.00 was credited to her American Express on 8/19/2015.

9/15/2015 Delivery Issues | Read Complaint Details
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Complaint: Wife purchased this warranty on 6/18/15. On 8/17 the truck went for repair. The CAM phaser needs to be replaced and company refused to honor warranty. My wife purchased an extended warranty for my 2009 Ford F150 Pickup, VIN#***************** on June 18, 2015. She made a down payment on 6/18 of $150, and we pay $112.20 each month on the 18th, scheduled for 24 monthly payments, resulting in a total premium of $2843. oN 6/18, she indicated that she was not sure of the exact mileage, as the truck was not there (I had it at work). The representative, name unknown, asked her for the mileage. She indicated that she was not sure, but believed it to be about 111,000. The representative indicated that he would mark the mileage at 111,500. On 7/24, the truck went in for service, and the front suspension springs needed to be repaired. The company was contacted but indicated this was not covered under the warranty. The warranty only covers the engine, transmission, and power train. There was no indication of a concern with the mileage of the truck at that time. On 8/17, the F150 covered under the extended warranty from The Auto Service Agency, account # XXXX-XXXXXXX, went in for repair and this time the CAM phaser needs to be replaced. The first adjuster indicated they would only pay for pieces to be replaced, but not the entire part. The Ford dealer indicated the entire part should be replaced. The company would not cover the full replacement. On 8/25, a second adjuster was contacted because as they began taking the CAM phaser apart, more internal parts were discovered to be in need of repair to the point that the full part needs to be replaced. Today, the second adjuster indicated that the company would not honor the warranty due to 'the mileage on the truck, indicating that "no one could put 3500 miles on a vehicle in 2 months time".' We have a warranty agreement that we have paid for, and the company is not honoring it. They were contacted in July, and should have been aware of the mileage at that point, and we do not understand the reason for their refusal to honor a warranty that is in writing and we have been making payments toward, as per our agreement. At this point, the cost for repair is over $2000. We have not yet been given a complete statement, but information can be received from **** or ****** at the ***** ****** Ford Service Department. The service number is X-XXX-XXX-XXXX, ext 4.

Desired Settlement: We are requesting the Auto Service Agency to honor the extended warranty, account number XXXX-XXXXXXX, under the name *** ******* ** *** *** Newfoundland PA XXXXX, as purchased and pay for the necessary repairs to the F150 vehicle to maintain it in a safe, driving condition.

Business Response: Initial Business Response /* (1000, 7, 2015/09/15) */ I have contacted American Auto Shield on behalf of Mr. *******. American Auto Shield is the obligor/administrator of the Extended Service Contract Mr. ******* purchased. American Auto Shield stated that the failed components in the claim presented to them were not listed as covered in the contract the *******' purchased. The *******' may choose to retain their coverage for future repairs, or they can choose to cancel their coverage. We would be happy to help the *******' with whatever decision they make. Respectfully,

9/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: This company sent me an official looking letter indicating that my car's warranty will be expiring (it's not), this is misleading/ false advertising. This company sent me an official looking letter indicating that my car's warranty will be expiring (it's not), this is misleading/ false advertising.

Desired Settlement: I want them to stop sending these false letters; I'm not the only one who has received them. They are very 'official' looking and one can easily be scammed and pressured into buying unnecessary extended warranty coverage.

Business Response: Initial Business Response /* (1000, 5, 2015/09/09) */ Thank you for your correspondence regarding Ms. ****'s complaint. We appreciate the opportunity to respond to and resolve this issue. We do believe that the mailer sent on our behalf is clear as to what service we are offering, if the consumer reads it. Our mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle beyond the factory warranty. The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. If Ms. **** can provide the ID number that appears on the mailed advertisements we can determine whether this mail piece was sent on our behalf or sent from one of the many other marketing companies out there. If it was sent on our behalf, we would be happy to remove Ms. **** from our mailing list. Until that can be determined, we respectfully request that this complaint be removed from our file. Thank you.

9/11/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I received a fake notice about my warranty about to expire. I get one every month or so. The letter never has a business name included. It just says Auto Service Agency, and below that an ID: 236EXXXXXX.I never hear from Toyota. I know my warranty is not about to expire.

Desired Settlement: I assume, when being sent multiple notices stating something which is untrue, that this business is either fake, or just plain criminal. I want all correspondence from them to cease.

Business Response: Initial Business Response /* (1000, 5, 2015/09/11) */ Thank you for your correspondence regarding Mr. *****'s complaint. We appreciate the opportunity to respond to and resolve this issue. The mail piece states, "This letter is to inform you that IF your factory warranty has expired, you will be responsible for paying for any repairs". It then goes on to offer the OPTION to protect the vehicle BEYOND the factory warranty. The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. Collectively, the three administrators we market for have paid over a billion dollars in covered repair claims for their customers. Our company name is Auto Service Agency, as listed on the mail piece. We have removed Mr. ***** from our mailing list and he should receive nothing further from our company. We hope this addresses and resolves this concern. Please let us know if you need any additional information.

9/10/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased this protection believing it would properly cover my car. I was mistaken and taken advantage of as active military. On 06/16/14 I purchased a warranty from this company for my 2013 Nissan Altima. I pay them $132.39 a month. On 07/18/15 I called to cancel this warranty because my dealership will not accept their warranty. They are very difficult to deal with and are refusing to cancel this warranty. I am active military and move around a lot. I mistakenly thought the policy had been cancelled after I contacted the business in August 2014. I felt I was taken advantage of and thought it was a great deal because I was given a "military discount". On July 18th, 2015, I took my car in for routine maintenance, and it turns out both my front tires need to be replaced due to bubbling. Thinking I could finally put this warranty to good use, I was informed I was not covered, despite paying this inordinate amount of money every month. My account number is WFCXXXXXXX and I pay through my debit card.

Desired Settlement: I would like a full refund in the amount of $1721.07.

Business Response: Initial Business Response /* (1000, 5, 2015/07/28) */ Ms. ****** purchased the extended service contract for her Nissan Altima in June of 2014. She has been under active coverage for more than a year. American Auto Shield, the administrator/obligor of her coverage, show no claims being called in or submitted. As stated in the service contract and in the initial sales call, tires are excluded from coverage unless damaged by a road hazard. Routine maintenance such as oil changes break pads and tire replacement due to wear is not covered. This is excellent coverage through American Auto Shield, an A Rated BBB Accredited Administrator/Obligor. If Ms. ****** would like to cancel her coverage she will receive a prorated refund. We will agree to waive the cancellation fee as a gesture of goodwill. Ms. ****** will receive her refund check from American Auto Shield in approximately 15 business days.

9/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I've gotten two scary looking notices in the mail regarding my vehicle warranty's supposed expiration. Today I call the number to see what they're talking about, and they claim my warranty has expired (I have a great 5-year warranty from Volkswagen already). The salespeople were tirelessly pushy, condescending, and rude. Here are some direct quotes from them after I refused to give them any form of payment:"Well, you must not care about your car then.""You'll wish you signed up for us when you're stranded on the side of the road.""What could you possibly need to research? You're not thinking clearly."I ended up having to hang up on them because they literally would not stop trying to argue me into buying an expensive policy I didn't need. They repeatedly called me and tried to continue the onslaught of rudeness. Product_Or_Service: N/A- Refused to buy policy Account_Number: 230AKXXXXX

Desired Settlement: This business should be made aware that people know this is a fraud. They claimed to have information about my existing warranty. They insisted that I would not be able to call back and get the same coverage they had offered after I had done some research and decided it was what was best for me. They claimed to be working with United Car Care. United Car Care should be made aware that this company is using unsavory practices in trying to trick people into buying their coverage.

Business Response: Initial Business Response /* (1000, 5, 2015/09/04) */ The administrators we market for are all BBB Accredited and A+ rated. Each administrator offers several levels of mechanical breakdown coverage based on that consumer's vehicle's specific make, model and mileage. The administrators we market for have collectively paid over a billion dollars in covered repair claims for their customers. We have removed Ms. ******* from our mailing list and she should receive no further advertisements or calls from our company. We will review the phone call Ms. ******* has referenced and take appropriate action if the representative she spoke to was anything but polite and informative. We apologize for any inconvenience this has caused Ms. *******. We hope this addresses and resolves this concern. Please let us know if you need any additional information.

8/31/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I keep getting phone calls even when on the do not call list. Get hung up on when asked to talk to supervisor. I get a call from people claiming to be from the National Dealer Services trying to get me to buy a warranty. I have told them before I wasn't interested and that they have called me over 40 times now and that I want to speak with a supervisor and they all say sure hold on. They then hang up. When you call the number back it is an automated system asking if you want to be placed on the do not call list. I have chose this option every time and yet I continue to get phone calls from them and it ends the same way each time.

Desired Settlement: I want them to stop calling me especially when I have asked to be placed on the do not contact list as it is becoming harassment.

Business Response: Initial Business Response /* (1000, 5, 2015/08/27) */ We show no outgoing calls to the number Mr. ******** has listed in this complaint. Our company does not call consumers unless they have purchased coverage through one of our administrators previously and it is nearing expiration or has expired. There are many marketing companies that do "cold call" consumers, we do not. Mr. ******** mentions the name National Dealer Services, that is not our company nor are we affiliated with them in any way. We respectfully request that this complaint be removed from our file and closed as invalid, as we have never spoken to Mr. ********. Thank you.

8/27/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Auto Service Agency, XXX-XXX-XXXX, sent a letter to solicit an extended warranty on a vehicle. Product_Or_Service: none

Desired Settlement: No further contact from the business.

Business Response: Initial Business Response /* (1000, 5, 2015/08/27) */ We have removed Mr. ******** from our database and mailing lists.

8/26/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Unsolicited Mail for Warranties These people send unsolicited mail to people for extended vehicle warranties. This was not the first time I'd called to remove myself from their list. When I called I went straight for "remove me from your list". Service rep tried to tell me I had no reason to be so angry, while knowing NOTHING of my day or my life right now. Second service rep tried to push his religious opinions on me without knowing my religious preference. I do not share his belief structure. I feel greatly offended and discriminated against that he tried to force God on me and tried to be a therapist. And researching this company, I find they normally have a high pressure sales pitch, so had I not gone straight for the throat of "remove me from every list you have" they would be trying to sell me things. No real address is listed on their mail. They are a scam. They are a sham corporation. And they are cowards.

Desired Settlement: I want them to sink. I want them to stop their deception. I want them to stop buying people's information and trying to sell what isn't needed. Stop seeking out victims. I want them to never again push religious views on anyone. That is pretty horrible customer service for a non-religious organization. And I doubt that they even handle their own calls. I'm willing to bet they use a call center and the person I contacted has never seen Missouri.

Business Response: Initial Business Response /* (1000, 5, 2015/08/26) */ Mr. ********** has been removed from our mailing list, as he requested, when he called into our office on August 19 and spoke to one of our representatives. We apologize for any inconvenience this has caused Mr. ********** and we sincerely wish him all the best. Respectfully

8/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I sign up with Auto Service Agency over the phone, June 11 2015. I was told You should receive your Vehicle Protection Plan in the mail in about 2 weeks. We suggest you keep it in the glove box of your vehicle so you will have the necessary information for claims of with I never received. After about 3 weeks I called to tell them I never received the Protection Plan, the woman said she would send another right away. About a week later I began to have some concerns about the validity of the company. I discussed it with my wife and we decide to cancel.After dealing with several different, and rather rude people we were finally able to cancel our account with Auto Service Agency, and on July 17, 2015 at 1:09:39 PM Pacific Daylight time received a cancellation confirmation with my Customer ID: XXXXXXXXXX. I was told it would take at least 5 work days for the money to show up in my account.Since then my account has been charge again for another payment.

Desired Settlement: After the above interaction with the company we were promised a refund, and closure of our account.

Business Response: Mr. ****** was given cancellation procedures on July 17, 2015. He was sent a cancellation email that he needed to respond to with his authorization to cancel coverage and his current mileage. He was told that as soon as we received his response email, his coverage would be cancelled and refunded. We do not have any record of Mr. ****** responding to the email he was sent. We have cancelled Mr. ******'s coverage as of today. He will be receiving a full refund. His down payment will be credited back to his MasterCard within 3-5 business days. The monthly payment he made will be refunded by check from United Car Care. He should be receiving that check in 10-14 days, mailed to the address he has listed above.

8/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I was contacted via mail for an extended warranty on my Honda Odessey. I called the number and verbally agreed to their contract. Provided my visa card for them to take the first $195.00 payment then $161.00 for the next 18 months. I was tolded I would receive the warranty information in the mail. After waiting 30 days, I have not received the paperwork and I have called several times to cancel. I still haven't received my money back and now have received a payment contract. I am not getting any where with this company. Product_Or_Service: Extended Warranty Account_Number: jbdmXXXXXXXX

Desired Settlement: Full Refund and no credit recourse to my credit bureau.

Business Response: Initial Business Response /* (1000, 5, 2015/08/04) */ Mr. ***** called in on July 16, 2015 to say he had not received his service contract paperwork in the mail. Our representative verified his mailing address and told Mr. ***** we would be happy to mail him a copy of the coverage. He agreed to that. If Mr. ***** would like to cancel his coverage, we will get that taken care of for him as of today. He will be receiving a refund of the down payment he made of 195.00, credited back to his Mastercard ending in ***** Mastercard generally takes approximately 5 business days to show that credit to the account.

8/4/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I making this complaint because of a piece of advertising mail that was forwarded to me from my mother's old address. This was put in my mother's name. I tried to contact their company at the number provided during business hours on a Saturday which is listed on the mailing as XXX-XXX-XXXX. I was on hold for 10 minutes without anyone answering. I decided not to wait any longer.

Desired Settlement: I want my mother's name and previous address removed from their database because my mother has been deceased for over a year now. I want my current address to never be used by this company. I do not want my phone number used by this company in any manor. Please contact me by e-mail.

Business Response: We certainly are very sorry for any inconvenience or grief this has caused Mr. *****. We will remove his mother's name and contact information from our mailing list.

8/3/2015 Problems with Product/Service | Read Complaint Details
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Complaint: April 30th at 8:16 am I called X-XXX-XXX-XXXX to ask about vehicle protection. Through out the 19 min very high pressure sales and told I had to decide right away. I repeatedly asked if I could cancel without any fees or penalties and each time I was told yes. They also lowered the signup fee by half. After checking with auto dealers around the state I was told repairs would not be covered like I was promised and after checking the Auto Service Agency on the BBB website I called back at 8:30 pm and did not get an answer. I called back on 5/2/2015 at 8:12 am and spoke with a lady that became extremely rude and sarcastic and would not even consider taking the cancellation so after 4 min of this we hung up. June 8 11:34 am I spoke with ******* He saw the notes of the call from 5/2 and had me call the customer service number of X-XXX-XXX-XXXX which is also the number I dialed on the 2nd. 11:40 am I speak with ***** employee id: 9001, sees notes of call and notice of cancellation but there was none action taken. I am told he will take care of it but I may pay a cancellation fee because it is occurring 30 days past the original date. I did try to cancel before 48 hours of agreeing to the sale but was denied. If in fact the calls are recorded like they say I did try cancelling and was never told there would be a fee. I was never told I needed to send or fax a written notice of cancellation. The terms and conditions of the sale was mailed to us on 5/5/201, reached us about a week later. There are over 232 complaints made about this company with similar problems. Product_Or_Service: Auto Service Agency Account_Number: AGXXXXX

Desired Settlement: I would like the down payment I made of $ 195.00 be credited back to my account.

Business Response: Initial Business Response /* (1000, 5, 2015/07/28) */ Mr. **********'s coverage has been cancelled, as previously requested. He filed a dispute with his bank for the monthly payment. We accepted that dispute as part of Mr. **********'s prorated refund and that amount was credited back to his Mastercard. The remaining prorated refund amount was also credited back to his Mastercard on July 21, 2015. We waived the cancellation fee at the time of cancellation for Mr. **********. That being said, Mr **********'s coverage was through United Car Care, an A rated BBB Accredited administrator/obligor. United Car Care has paid over 147 million dollars in covered repair claims for their customers.

7/30/2015 Problems with Product/Service | Read Complaint Details
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Complaint: i have been getting harassed for months by this agency telling me that i need to get their insurance because my coverage on my car expired. how can that be if I am covered for my car under my insurance and also i have a 10 year warranty on my car from Hyundai dealer. every week i get a letter and i am tired of them putting trash in my po box. today 7/20/15 i called around 1:30pm and talked to ***** and he asked me for my ID **********. i told him i wish to be taken off their list and he refused and started asking me why i wanted to cancel and what coverage i had and what was wrong with my car. i did not answer any of his requests but told him if you are refusing to stop contacting me then i will file a complaint. if you continue i told him that is harassment and i can press charges against you. he listened but pretended it did not matter. i want this business to stop and descist immediately. Order_Number: **********

Desired Settlement: stop the harassment and do not contact me ever.

Business Response: Initial Business Response /* (1000, 5, 2015/07/30) */ Mr. ****** called in on July 20, 2015 and asked to be removed from our mailing list. The call lasted for less than 1 minute. Our representative asked for the ID number so he could locate the file. Mr. ****** asked to be removed from the list or he would file a complaint. Mr. ****** then terminated the call. Mr. ****** has been removed from our mailing list as of July 20, 2015.

7/28/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I was under the impression this was an official warning from the Toyota dealer about my warranty coverage. I was relentlessly pressured till I agreed to purchase the warranty at $3,593. This was July 7 when I cancelled my policy. I slept on it and decided I could not afford this coverage as I am in school. When I called to cancel I spoke with ******* who cancelled my policy with the cancellation confirmation #**********. I was told my money would be redeposited in 2-5 days that was 10 days ago. I have since looked the company up and saw on their reviews many people who had to go to great lengths to get their money back. I was not aware of this type of scam now I am. I thank you for any help you can give me. Product_Or_Service: extended warranty for cars Account_Number: **********

Desired Settlement: All I want is my $150 back and for others to be aware of this type of scam.

Business Response: Initial Business Response /* (1000, 5, 2015/07/28) */ Ms. ******'s coverage was cancelled as she requested and refunded back to her Visa Card ending in ***** We do apologize that the refund took a little longer than the 5 days she mentioned; however, it was credited within 17 days of her cancellation. Again, we do apologize for the delay.

7/24/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Mother is elderly, 91 and memory impaired. Somehow got signed up for extended coverage plan with this company (showing as Auto Service Agency on credit card ledger) but does not know how. They billed her and later told me auto withdraw was in place for monthly charges. She did not receive product package with membership details. I am visiting from out of town, trying to help her since she totaled the car July 4th and does not drive anymore. Someone called from the company and she took down the number, not knowing what the inquiry was for. I responded next day by phone. A very rude and unprofessional Call Center rep would not allow me to cancel policy after mother gave her consent that I intervene on her behalf. Rep kept insisting she needed to retain coverage and roll it over to her next vehicle. I said there would be no next vehicle and rep still refused to cooperate or transfer call to a Manager. He stated over and over how valuable the service was to her and kept asking irrelevant, prying questions like "who is going to drive her around now?" After long discourse along these lines he finally said he could not send me an email with a cancellation form because I was calling from my cell phone and not mom's landline which was the number on record. I hung up and called back on her phone then spoke to another rep who emailed me the cancellation form. It is SO unfortunate that companies like this exist which feed off the elderly and that they fall prey to ad campaigns for these shady products. Product_Or_Service: extended warranty/ road service Account_Number: ABFXXXXXX

Desired Settlement: Credit card refund for $195 which was the amount required to open a policy with this company. Reversal of any future charges which may incur while cancellation of policy is being processed.

Business Response: Initial Business Response /* (1000, 5, 2015/07/24) */ Ms. ****'s coverage was cancelled at her request on July 16, 2015. Ms. **** was refunded in full back to her MasterCard, on July 20, 2015. MasterCard generally takes about 3 business days to show that credit to an account.

7/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: At Auto Insurance Agency I kept receiving letters in the mail claiming that my auto warranty was expiring. Few months later I called and asked about it and I went through all the screening process. They really did not tell me I was gonna pay $395 down payment or a $200 per month bill. The representative told me "three ninety-five" not "three hundred and ninety-five" dollars for a down payment. And also he said that is what I would be paying $3.95 for coverage per month. So I said ok $3.95 is no big deal. I get the confirmation email and I paid $395.00 down payment and they scheduled me for $199 per month which is what the sales representative did not explain to me on the phone. I waited through the July 4 weekend and called on the following Monday. I politely explained to them my misunderstanding and asked 2 customer service representatives to have my service cancelled. They eluded my request and instead just lowered my monthly premium. I called 2 more and I was ticked. For them to not honor my request 3 times in a row really angered me. They did not care about me and my needs as a customer except for my hard earned money that I need to pay other bills and eat. These people are a SCAM!! Product_Or_Service: auto service warranty

Desired Settlement: I just want my money back and for them to be 100% clear on there terms and not give full details of deal to try to reel someone in.

Business Response: Initial Business Response /* (1000, 5, 2015/07/18) */ Mr. *** called in to cancel his coverage on June 6, 2015 around 5pm. He was told by our customer service representative that she would take care of getting his down payment backed out. His Mastercard was refunded the 395.00 down payment he had made on June 7, 2015. His request was honored on the same day he called in at 5pm wishing to cancel and his refund was processed the next morning.

7/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I recently signed up for this service against my better judgment. I contacted my Mazda dealership, and I received a better deal for a much more quality warrantee extension for my vehicle. I contacted them to cancel my service, and they gave me the run around. I just want to cancel this service and have no charges to my account. They were very pushy, and I was unable to cancel it. No charges have been made to me, and I have signed no contract. I did give them my account information, again against my better judgment. Product_Or_Service: Vehicle Warantee Extension Order_Number: XXXXXX

Desired Settlement: No charges to my account, no contact by phone or mail, and canceling my service.

Business Response: Initial Business Response /* (1000, 5, 2015/07/18) */ Mr. ******** called in on July 2 and said that his dealership would not accept the extended coverage he had purchased. Our representative offered to call Mr. ********'s dealer to speak with them about how payment is handled by credit card over the phone and answer any questions they might have. Mr. ******** terminated the call at that time. Mr. *********** coverage was cancelled as of July 8, 2015 and his Visa was credited in full for the down payment Mr. ******** had made as of that day.

7/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Company impersonating government correspondence to try and sell extended warranties. This company sent me a very formal looking letter stating in capital letters "REQUEST FOR ACTION - IMPORTANT VEHICLE INFORMATION ENCLOSED" and I was immediately distressed as to what may be inside. I've attached some photos of the letter and my concerns. On the front: 1. This company does not state their name on the letter. A consumer deserves the right to know who is contacting them. 2. They write some warning about a possible fine of $5,000 and 5 years of imprisonment for "interfering or with obstructing the delivery of this letter" (I.E. This is serious) In the inside: 3. They write in capital letters "PLEASE CALL IMMEDIATELY" as if this is some urgent matter. 4. This company has such a generic and important sounding name "Auto Service Agency." I could go on about what is wrong with this marketing practice but I've attached some photos so you can see for yourself what they are doing. This company pretends to be contacting consumers regarding something very important when it is not. They are impersonating legal and important correspondance in an attempt to simple sell a product: extended auto warranty. Extended warranties are a competitive market and there are other companies offering the same service. This type of marketing practice should not be allowed. This company is abusing marketing techniques and pretending to be something they are not. They are causing undue distress to potential clients. I can just imagine some naive senior getting this letter in the mail and saying to herself "Oh gosh, something must be wrong with my car." Only to be sold by a salesman on an extended warranty. If you feel the same way, I hope you protect the residents of Washington from this abusive company, or at least contact someone who can help stop this company.

Desired Settlement: Simply, stop impersonating government and dealer correspondence to sell to people. Your actions are morally irresponsible and abusive of consumers.

Business Response: Initial Business Response /* (1000, 5, 2015/06/24) */ The mailed advertisements that are sent on our behalf state, "Auto Service Agency is an independent nationwide company marketing vehicle service contracts on behalf of leading third party administrators". These administrators are all BBB Accredited and A+ rated. The mailer also states, "Auto Service Agency is not affiliated with any auto dealer or manufacturer". The mailed advertisements also states, "This letter is to inform you that if your factory warranty has expired, you will be responsible for paying for any repairs. You have the OPTION to protect your vehicle beyond the factory warranty." Mr. ****** read the advertisement and then knew it was an add for an extended warranty. If the mailer is read, it is clear what it is offering. If you can provide us with the ID number listed on the mailer Mr. ****** received (I do not see any attachments, as he mentioned, that might have that ID number listed), we would be happy to remove him from our mailing list. Initial Consumer Rebuttal /* (3000, 12, 2015/06/29) */ ***Document Attached*** Hello, I'm attaching the documents so that everyone can see how sneaky your company's mailers are. Please answer these questions: 1. Why do you not state your company's name on the front of the mailer? 2. You state in your response that it is optional insurance. So why do you write in big capital letters "PLEASE CALL IMMEDIATELY"? You do realize that this is needlessly alarming people. Look, it's obvious what you're trying to do. You're trying to dupe people into buying your extended warranty. There is no other reason as to why you make your advertising look so official and legal. You hope that people fall into your tricks and call you to buy the insurance. They say a sucker is born every minute and that's precisely who you are trying to take advantage of. I know what you're doing is not illegal. Yet any reasonable person will agree that you have abusive marketing practices. That's precisely why I started this complaint. I want you to state your company's name on the front of the letter. I want you to put a logo for your company. Lastly, please remove those capital letters telling people to call you immediately for an optional warranty. Do not scare people into buying your product! Sincerely, ****** ****** Final Business Response /* (4000, 14, 2015/06/30) */ Thank you for providing the ID number. We have removed your contact information from our mailing list.

7/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I want to cancel the 60/100,000 "powertrain plus gold coverage" extended warranty plan and I want the credit card credited back the $150.00 payment. My wife saw in the mail what appeared to be an urgent letter addressed to ME in regards to MY 2006 Pontiac Grand Prix and an immediate call was required as my factory warranty has expired. I stress ME above only because the mail and the vehicle are only in my name which my wife later explained to them before being pressured into extending the warranty RIGHT NOW! In good faith my wife decided to call the 800 number on the post card since I have been very busy lately. She figured she could make sure everything was OK for the moment and get any other information that may be required because this letter looks VERY IMPORTANT AND OFFICIAL and she wanted to make sure i had all the info when i called them back! I do not know how many people she talked to and I do not know all the details of the conversations she had but I know she was frantic and close to tears when I got home from work because she had a gut feeling she was possibly taken advantage of and that she possible got SCAMMED which you hear and read about daily. The last person she spoke to was ********** and his number is X-XXX-XXX-XXXX ext ***** I cannot say I admire his aggressive tactics and how he can make an innocent person feel as if they would be a very horrible person if they did not buy this extended warranty right this moment but unfortunately that is how he made my wife feel. I have not called this company yet asking for a refund but i plan on it first thing in the morning. I tried to call but the office was already closed for the day. The reason I am filing the complaint now is for a few reasons but the main one would be the MASSIVE amount of this same complaint this company already has. If this is not an illegal practice it is mighty darn close. This company also emailed over a blanket contract which does not have the policy number nor any personal information on it but is does clearly spell out that it will be very difficult to collect anything and nothing that they lead you into believing would be covered is ACTUALLY NOT COVERED, but i am not telling you (BBB) anything because you have seen a couple hundred of these complaints. Long story short, my wife told them no that they needed to talk to me and she even hung up on him but he called back and he said that I(husband) would not be very happy if she ended up stuck and stranded on the side of the road because she did not extend this warranty TODAY. He did say she has 20 days to cancel NO QUESTIONS ASKED AND NO PROBLEM but from the most recent BBB complaints it seems to be A HUGE PROBLEM and just another slick sales pitch if you call and ask to cancel the extended warranty.

Desired Settlement: I want the VISA card ending in **** credited back the $150.00 initial payment and any other possible charges they may have put on there and i do not want them to make any additional charges to that card.....EVER. I WANT THE FOLLOWING POLICY OR EXTENDED WARRANTY CANCELED: The Policy Number is #XXXXXX 2006 Pontiac Grand Prix They can find the policy hopefully by the number above and our last name. I do not know which first name the policy number may be under but all correspondence was addressed to me (husband) and the car is also only in my name. My wife explained to them that she cannot buy the extended warranty anyways because the car is in my name but ****** said not to worry and besides "if your husband is not happy you can call and cancel....no problem and no questions" I would also like to be removed from their and their affilliates data base.

Business Response: Initial Business Response /* (1000, 6, 2015/06/26) */ Ms. ******** purchased an extended service contract on June 22, 2015. She said that her husband might call back with questions and if he wanted to cancel coverage, could they do that....if he thought they didn't need it. She was told, yes, she had 20 business days to cancel and receive a full refund. Mr. ******** called in on June 24, 2015 and spoke to *****, one of our customer service representatives. I can't imagine Mr. ******** had ANY problems or concerns speaking with *****. Mr. ******** said he wanted to cancel the coverage and ***** assured him that his coverage would be cancelled and his Visa would be refunded for the down payment. Mr. ********'s Visa was refunded on that same day, June 24, 2015. As this complaint was filed before Mr. ******** had even contacted our customer service department to request cancellation, we request it be removed from our file. Thank you.

6/24/2015 Delivery Issues
6/23/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I called the number and told the salesman that we did not still have the 2008 Toyota. But now have a 2014 we bought new in January 2014. He proceeded to try to sell me an extended warranty for a lot of money. Said my warranty was only good to 25,000 miles and that we had to buy the extended warranty- we went to the dealer and our warranty is good to 100,000 miles

Desired Settlement: His company should be out of business and prosecuted for fraud.

Business Response: Initial Business Response /* (1000, 5, 2015/06/23) */ If Mr. ***** purchased an extended vehicle service contract to 100,000 miles from his dealership, there is no way that we could know that information. If a consumer has previously purchased extended coverage and received one of our mailed advertisements, it can simply be discarded. We have removed Mr. ***** from our mailing list. He should receive no additional advertising from our company.

6/18/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have received THREE mailings from the Auto Service Agency. Their mailings are worded to incite insecurity in one's auto warranty coverage. I have a 2014 Subaru Outback with a fully-paid 100,000 mile warranty. They are slip-shot and shady. I have called them, told them so, and that I was informing the BBB of their "scare tactics". Furthermore, I demanded that they take me off their garbage mailing list. Thank you for any support, to many of us, who have encountered these mailings. Account_Number: 147EXXXXXX

Desired Settlement: Stop The Auto Service Agency from sending out this "scare tactics" mailings!NOW!

Business Response: Initial Business Response /* (1000, 5, 2015/06/17) */ We have already removed Ms. ******** from our mailing list, as she has previously requested. She should received no further mailed advertisements from our company. There is no way we can pre-determine if a consumer has already purchased an extended service contract for their vehicle. This is just a mailed advertisement offering that service. If a consumer knows they already have coverage, the advertisement can simply be discarded. Again, Ms. ******** has been removed from our mailing list.

6/18/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Auto Service Agency has obtained private information about me and my vehicle without my permission. Twice I called them in May and twice the refused to answer my questions regarding the source of the privacy leak. Both times the call was disconnected. They absolutely refused to divulge the source of the privacy violation. I received a second notice from them for a second vehicle I recently purchased. This time they too were evasive. They promised to return my call with information regarding the source of the leak. I am still waiting for that call. In each case, they know that the vehicles do not have "extended warranty" coverage. That information most likely originates from the dealer or the manufacturer. However, one notice was for a Ford vehicle, and the other for a Jeep. So both dealers and both manufacturers would have to also be culpable.Product_Or_Service: Private Information

Desired Settlement: I require full disclosure from Auto Service Agency as to how and from whom they obtained my personal information. That information must include the Business name, address, and phone number as well as a human contact and that person's contact information. I also require them to disclose the amount paid by them for the information to the source of the leak.

Business Response: Initial Business Response /* (1000, 5, 2015/06/18) */ When you purchase a product or service and give the company your name and address, chances are you are being added to one or more mailing lists used for direct marketing purposes. This is true when you buy a car or house, sign up for a credit card, subscribe to a magazine, etc. Your name address and other contact information, as well as the type of product or service purchased are then entered into a computer database. These lists can then be rented or shared with other businesses so they can send you advertising specifically fit to your purchasing habits. Sources of information can be, but are not limited to, insurance purchases, aftermarket parts purchases, transactional activities such as oil changes or tire purchases, etc. To my knowledge, automobile dealerships do NOT use customer information to sell or rent directing marketing lists. Our outside marketing company obtains lists from such data bases to compile a mailing list for our company and then distribute our advertising mail pieces to certain consumers. When these lists are rented or purchased, they do not show where the information originated. All that being said, we have removed Mr. ******** from our mailing list and he should receive nothing further from our company. We apologize for any inconvenience the receipt of these mail pieces has caused.

6/16/2015 Problems with Product/Service | Read Complaint Details
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Complaint: The Vehicle Protection Center refused to cover the replacement of a rear wheel speed sensor on my 2011 Cadillac SRX. On June 7, 2015 my 2011 Cadillac SRX stabila track light came on. I took it to the dealer on June 9 and they diagnosed it as a failed rear speed sensor. I told them I had an extended warranty from the Vehicle Protection Center. They called to get authorization for the repair and were told that it was not a covered part. After the dealer told me this I called the adjuster and the customer service center. In both cases I was told the part is not listed as covered and therefore is not covered. The cost of the repair is $562. I repeatedly asked why it was not covered as when I purchased the protection plan I was told I had platinum coverage covering electrical, drive train, suspension, AC, etc. Their only reply is that it was not specifically named as covered therefore it was not covered. They list what is not covered and it is not referenced there either. ***** the customer service agent I spoke with was as surprised as I was that it was not covered. I get the impression they have had other similar claims and have decided that they aren't going to cover this as they had no justification other than it wasn't named and they are afraid of losing money. This was the 1st time I have tried to use the policy since I purchased it in September of 2014. If they aren't going to cover this, I would like all of my money back as I have seen no value from the policy and doubt I will.

Desired Settlement: I would like them to cover the repair. Failing that I want a full refund of the $2843 I paid for the contract. They have offered a pro-rated refund which is unacceptable to me as I have received no value from the contract.

Business Response: Initial Business Response /* (1000, 5, 2015/06/16) */ Mr. ******** purchased Diamond Pre-Owned coverage for his 2011 Cadillac on September 18, 2014. There are a great many components covered by this excellent Diamond Pre-Owned coverage through United Car Care, an A+ rated, BBB Accredited Administrative Company. The coverage was gone over during the sales call and Mr. ******** also received his Coverage Contract Booklet in the mail that further detailed all the covered components. Mr. ******** was never told the speed sensors were covered, and they are not listed as covered in the contract he received. Many other sensors are covered, but not the speed sensors. There are so many components that are covered under this contract and he is under active coverage until September of 2018; we hate to see him cancel just because one item is not listed as covered. However, he has indicated that he wishes to cancel his coverage. It will be canceled as of today and he will receive the prorated refund he is due, as stated in the initial sales call and addresses in the booklet he received. We will waive the cancellation fee as a gesture of goodwill. Mr. ******** will received a refund of $2215.13. The down payment he made of $150.00 will be credited back to his Visa Card and the remainder of his refund, $2065.13, will be sent to the address listed in this complaint, by United Car Care. Mr. ******** should receive that refund check in 10-14 days.

6/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: After filing claim which was denied, I was not given the opportunity to appeal or even receive a call back from Claims Director. I purchased the warranty and paid diligently for 5 months before filing my first claim. It was denied and I incurred a mountain of charges from the mechanic to disassemble the vehicle and have an inspector come out only to determine no failure found then subsequently requesting he revisit and have the mechanic do additional work and incur more cost to ultimately get to the problem. It was determined to be an item that was not covered by the warranty and I was not given the opportunity to discuss or dispute the findings. I never received a call back from the Claims Director to explain the problem only apologies from Customer Service. I think their business practices are unacceptable and do not recommend this warranty by any means to other consumers.

Desired Settlement: I called to speak with the Claims Director to gain an understanding of how he determined his resolution. I would like a call back to discuss his findings. I would like coverage for partial repair of my vehicle for the items that are covered under the warranty like the piston rings, and valves.

Business Response: Initial Business Response /* (1000, 5, 2015/06/12) */ Our customer service representatives have spoken to Ms. ***** several times regarding her extended coverage with United Car Care and this claim. She knows that United Car Care is her Claim's Administrator and we have no influence or authority over claims procedures. We, as the marketer of the United Car Care coverage Ms. ***** purchased, have spoken with her and contacted United Car Care on her behalf to inquire about the claim. We were even able to offer her a sizable discount to help offset the valid, contractual claim denial by United Car Care, as a gesture of good will. As the marketer, that is the most we can do. We received a letter from Ms. ***** on June 4, 2015 requesting cancellation of her coverage. Her coverage has been cancelled, as she requested. She is receiving a refund of $524.04. $195.00 has been credited back to her Mastercard and the remaining refund due of $329.04 is being mailed to the address listed above by United Car Care. If Ms. ***** has any further questions regarding her claim, she can contact ***** ******** the claims supervisor at United Car Care, at X-XXX-XXX-XXXX...or contact United Car Care through the Denver Better Business Bureau. We consider this issue to be resolved, as her coverage has been cancelled as she requested and she has been refunded.

6/11/2015 Advertising/Sales Issues
6/10/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have done business with this company before and I had never had any issues until now. When I purchased my extended coverage policy they had applied it to a vehicle that I didn't need coverage for but they continued to try any sell me a policy for this car and I had informed them that I didn't need it for this vehicle (2014 Chrysler 200) but needed it for another (2012 Mazada 6). None the less, I informed them that I didn't want to do direct withdrawnals from my account but put me on statements. Sometime in December I received a notice from either my bank or Omnisure Group (Auto Serve Agency Collection agency) stating that the funds came back NFS. I was upset called and told them it should be statements and please don't try to take the premiums from my account. They finally sent me a statement at the end of December 2014 expecting payment but I informed them I wouldn't be able to make the payment until January since I didn't receive the statement before the payment was due. Since they screwed up the timing on what needed to be paid I was always late and charged late fees. I had called Auto Service today to try and get the policy re-instated but they told me that they wasn't going to re-instate the policy and if I wanted to I could start a new one. Now I don't want to re-instate this policy I want a full refund along with my down payment that was transferred over from my previous policy.Issue 1 They quoted me a price around $52 and some change but later call me back to inform me that they was going to increase the policy to $56 and some change. I had agreed. (bate and switch)Issue 2 I was initially calling them in the beginning to receive a refund on my previous policy but kept talking me into another policyIssue 3 Never was told that I couldn't receive a refund for non-payment.Issue 4 Never received the policy to let me know what was covered. Product_Or_Service: Extend Warrant Account_Number: HADMXXXXXXXX

Desired Settlement: I would like a full refund along with my down payment from my previous policy.

Business Response: Initial Business Response /* (1000, 5, 2015/06/05) */ Ms. ****** was called several times regarding past due payments. She was also sent notices from Omnisure Group, the payment processing center handling her payments. I have attached those notices going back to January of 2015. Ms. ****** was told about the cancellation policy during the initial sales call...."in the event your coverage cancels for non-payment, no refund is due", and it is also addressed in the contract she received. Ms. ******' coverage cancelled for non-payment on March 22, 2015 after several attempts by phone and mail to reach her regarding this issue. She is due no refund. Initial Consumer Rebuttal /* (1500, 6, 2015/06/05) */ I was never told that I would not receive a refund for non payment. None the less I still didn't receive the contract in the mail. As I stated their third party collection agency didn't send me an invoice which should have been invoiced out to me. I would like my refund from my previous policy. Since they do not want to refund all of my money. Final Business Response /* (4000, 13, 2015/06/10) */ Ms. ****** had prior coverage with us that she cancelled. She used the money she had put into her prior coverage as the down payment on coverage for her 2011 Mazda 6. She was then notified several times by OMNISURE, the payment processing center,when her account fell into past due status. Her account then cancelled for non payment. The cancellation policy is part of the sales script and recited to every customer during the time of purchase at the end of the call. "Should your coverage cancel for non payment, no refund is due". I am sorry, however Ms. ****** is due no refund at this time.

6/4/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I purchased a plan from this company (contract #HADMXXXXXXXX) in March and in April they took the first $164.00 payment out. A couple weeks later my vehicle needed repairs. I was told I could take it anywhere I wanted so I took it to the Ford dealership. This company then stated they had to send someone out to inspect the vehicle. The person they sent said there was water in the rear axle and so they would not cover the repair. I ended up paying $1,300.00 out of pocket for repairs. I called them and told them I did not want their service anymore and I would not be paying monthly payments for something they sold me as security and then denied me to use it. They took my money and would not fix my vehicle. They sent me a check for $114.45.

Desired Settlement: I would like this company to pay for the repairs as they should have done. I should not have to pay them and then have them deny me.

Business Response: Initial Business Response /* (1000, 5, 2015/06/04) */ According to United Car Care, the claims administrator for Mr. *****'s extended coverage; a claim was presented for failed rear differential gears. When United Car Care sent out an independent inspector, as is the normal case when a claim is submitted, the inspector found sand in the right side door, and water intrusion in the rear differential. Damage due water intrusion is not covered under this contract with United Car Care. Notes say that Mr. ***** had recently purchased this used vehicle, unaware that it had been used off road and/or driven through water to a greater degree than rain. Mr. ***** was unhappy about the claim denial and sent in a letter requesting cancellation. His coverage was cancelled as of April 14, 2015 and he received his prorated refund minus the inspection fee and cancellation fee, per the contract's terms and conditions. Mr. ***** had only made a down payment and one monthly payment at the time of cancellation. We feel this issue has been resolved.

6/3/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Scam about extending my auto warranty protection since manufacturer's was expiring.I called number on notice mailed to me, XXX-XXX-XXXX, and talked to ****. Notice had my correct vehicle data which I don't know how they accessed. **** lied to me about my $3000 contract which I had purchased from my Jeep dealer, declaring it only covered the power train and engine. When he quoted a price to me for full premium coverage for next 5 years, it was $3400. When I hesitated, he had ****** talk to me, offering reduced $2700 for excluding power train coverage since I insisted I had that for lifetime. Wouldn't let me off phone without paying a down payment with 18 month payment plan. Said I had to check and call him back, but he was very insistent, almost rude. I hung up on him and double-checked with my Jeep dealer who has had previous problems getting customers out of an unwanted contract which they had agreed to with this fraudulent advertising by Auto Service Agency. Glad I escaped. Product_Or_Service: did not purchase coverage Account_Number: ID # **********

Desired Settlement: Want this company to be forbidden to mislead customers by mailing official notices and then deceiving anyone who calls in to check on their coverage.Telephone salesmen should respect the car owner's original policy/contract and not be running this scam. Insisting on a down payment before they would politely hang up was absurd and irritating. If not illegal, this was definitely a fraudulent practice all around.

Business Response: Initial Business Response /* (1000, 5, 2015/06/02) */ The extended service contract Ms. ******* was being offered would have been with United Car Care, an A+ rated BBB accredited claims administrator. This is excellent coverage with United Car Care. There is nothing fraudulent about the advertising sent on our behalf. We will be more than happy to remove Ms. ******* from our mailing list. She should receive nothing further from our company.

6/3/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: This company called my daughter, who had a brain tumor and is not authorized on her checking account. They lied to her and deducted money from her account. The bank is in the wrong also, and I am dealing with that. She cannot sign her own checks. I called the company and am put on hold for a half hour or 45 minutes until I give up. They have no intention of talking with me.

Desired Settlement: We want the money returned

Business Response: Initial Business Response /* (1000, 5, 2015/06/02) */ When Ms. ***** called in and set up the coverage she sounded very sweet and of sound mind. There was no reason the sales representative would have thought anything was wrong with Ms. *****'s mental capacities. We have actually spoken to Ms. *****'s mother on a couple of occasions regarding cancellation of the coverage. Ms. *****'s coverage has been cancelled at her request and her refund check is in the process of being mailed out. She will be receiving a full refund as a gesture of goodwill due to the circumstances her mother has described. Ms. ***** should have her refund check in approximately 5-7 days. Respectfully

5/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was directly solicited by this firm with a very persuasive pitch informing me that the service warranty for my car was expired and that I did not have maintenance coverage on my leased Volvo S60. They represented themselves as knowledgeable about my arrangement, stating specifics about the make, model, purchase / lease date, etc. I indicated that it was my understanding that my lease coverage was for the duration of the lease (3 years) which was not yet expired, and asked many questions to which they continued to insist that the contract was up, that I was at risk and that I would have to pay for any future maintenance on my car if I did not extend my warranty. They spoke as a knowledgeable authority and at no time did they suggest that I should need to verify their information. When I took my car in for annual service with the Volvo dealership in May 2015 and indicated that I had an extended warranty for the car to cover my service; I was at that time informed by Volvo that they do not solicit customers directly, that I had been fully covered all along, and I never needed this extended warranty. When I called to cancel the unneeded policy, the customer service rep continued to defend my need for the service even though my car was currently in the shop being serviced under my existing arrangement with Volvo. They eventually and reluctantly agreed to cancel the policy if I will provide a written letter of cancellation from me. Over the course of the last year, I paid an estimated $1,894.02 ($195 for the first month beginning in July 2014 and $188.78 per month through April 2015) for 10 months of unneeded service coverage due to a rigorous incomplete and erroneous representation of my service contract arrangement by this firm. Product_Or_Service: Extended Warranty Contract

Desired Settlement: I am informed that there will be some refund for 'prorated service' to be calculated upon receipt of my letter of cancellation for the service. Since the need for this service was rigorously and erroneously misrepresented to me, and I paid out nearly $2000 for duplicate warranty against which I never submitted any claim, this was simply money in their pockets for which I received nothing in return. As such, I would like a full refund.

Business Response: Initial Business Response /* (1000, 5, 2015/05/14) */ We have received Ms. ******'s request for cancellation. Her coverage has been cancelled and she is in the process of receiving her refund. The down payment she made will be credited back to her Visa Card and the remaining refund will be sent to her by check to the address listed on this complaint.

5/18/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: When I purchased the coverage, I used my debit card for purchase only. After several financial incidents(auto accident and surgery) I realize I could no longer afford this, I called and cancel the policy. While I was in Austin, Tx with my son, during his hospitalizing I received several calls stating that my payment was past due. I once again informed the caller that I had cancelled the policy her word were, "I'm sorry for the call with so state on your policy." Once again received several calls during my stay there and one women said she hadn't received the message and that the policy would automatic cancel for none payment. The payment was due on April 12, 2015 this company took $204.00 for my checking account using my debit card information they held on to after my initial purchase. I had not given anyone permission to do that and if they had pry information to do so they would have taken the payment on its due date and not ten plus days later. I feel that they did this because I no longer wanted their coverage. Product_Or_Service: Extended warranty Account_Number: JBDMXXXXXXXX

Desired Settlement: I want my money returned to my account, this incident will result in me being over drawn when varies bills come through that have my permission to do automatic drafts.

Business Response: Initial Business Response /* (1000, 5, 2015/05/08) */ Ms. ********** did authorize the down payment and monthly payments to be deducted from her Visa Card. We did call Ms. ********** a couple of times to make her aware that her account was past due. We never received a letter from Ms. ********** requesting cancellation. Considering Ms. **********'s illness, we would be happy to cancel her coverage and refund the money she has paid into her contract. Ms. ********** will be receiving the down payment she made credited back to her Visa Card within 3-5 business days. The remainder of her refund, 1 payment made, will be mailed to her P O *** *** address by United Car Care...the administrator of her coverage. She should be receiving that refund check in 10-14 days. We wish Ms. ********** the best in her recover from her illness.

5/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: renewing and extended warranty on 01/ 27/ 2015. on 04/ 14/2015 I took my car to the shop for the fwd light that was on. The shop call in the repair cost to the warranty to be authorized before repairs. But the adjuster denied the claim. say the payment wouldnot be Qualified until the 04 /27/2015 the person I talk to on the phone only mention thirty days waiting period, forget to tell me all the other rules .that I come to learn later. I call every superviser, but still was turn down when I call back my claim on 04/30/2015.i request a refund of my money I have paid up for the warranty on cancel but was denied also please look into this matter for me. Product_Or_Service: warranty Account_Number: HADMXXXXXXXX

Desired Settlement: if they are not going to repair my vehicle .I demands a refund of what I paid to wards the warranty.

Business Response: Initial Business Response /* (1000, 5, 2015/05/06) */ United Car Care, the administrator of Ms. *************** extended coverage, has full authority over all claims procedures. Their notes regarding the claim denial are as follows: "04/30/2015 09:13:32 AM CUSTOMER CALLED SAYING FAILURE WITHIN INITIAL GRACE WAS NOT REPAIRED AND NOW WANTS TO FILE THE CLAIM FOR THE SAME FAILURE, TOLD HER SHE CANNOT FILE A CLAIM FOR THE FAILURE THAT WAS IN THE WAITING PERIOD, SHE HAS TO PAY FOR REPAIRS AND KEEP RECEIPTS. 04/30/2015 09:01:33 AM EXPLAINED AGAIN TO CONTRACT HOLDER THAT CLAIM WAS CALLED IN WHEN CONTRACT WAS NOT IN FORCE (WITHIN THE WAITING PERIOD) AND SHE WOULD BE RESPONSIBLE TO PAY FOR THESE NEEDED REPAIRS" United Car Care denied the claim because it was initially submitted during the grace period, first 30 days and 1000 miles) of the contract....not repaired, then resubmitted same repair. The waiting period is addressed in the initial sales call and is also included in the contract Ms. ************ received. We have cancelled Ms. *************'s coverage, as she requested, and she will be receiving a prorated refund, as stated in the contract and covered during the sales call and subsequent calls with Ms. *************. Her down payment will be credited back to her Via Card and should show as a credit within 3-5 business days. The remainder of her refund will be sent to her in the form of a check by United Car Care within 10-14 days. We will waive the cancellation fee as a gesture of goodwill. Respectfully,

5/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Auto Service Agency sent me a letter which emulates the way a notification from the government would look. On the front it said: Request For Action - Important Vehicle Information Enclosed Warning: $2000 Fine, 5 Years Imprisonment or Both for any Person Interfering or Obstructing with Delivery of this letter. U.S. Mail TTT.18 U.S. Code. When you open the letter, it says this letter is to inform you that if your factory warranty has expired, you will be responsible for paying any repairs...My complaint is that the company used deceptive practices in order to have me open the letter. If someone did not read the letter carefully, they might be led to believe that this was an official notification and buy their warranty product. Because it has my auto information on the letter, it made it seem like this was an important notice from my automaker or dealer.

Desired Settlement: I would like the company to stop sending this type of junk mail with a clear intent to trick customers. I am submitting this to BBB because so other people will not be tricked by their misleading marketing.

Business Response: Initial Business Response /* (1000, 5, 2015/04/29) */ If Ms. ***** could provide us with the ID number that appears in the upper left hand corner of the notice she received, we would be able to determine if the mail piece was sent on our behalf or by one of the many marketers out there that send similar mail pieces. We would then be able to remove her from our mailing list. The mailers we have sent out, if read (as Ms. ***** pointed out) state that, "Auto Service Agency is an independent nationwide company marketing vehicle service contracts on behalf of leading third party administrators. Auto Service Agency is NOT affiliated with any auto dealer or manufacturer". Again, If Ms. ***** can provide that ID number, we would be happy to remove her from our mailing list. We request this complaint be removed from our file until it can be determined if the mailer she received was sent on our behalf. Thank you Initial Consumer Rebuttal /* (3000, 7, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The code on the mailing list is 064AFXXXXX Final Business Response /* (4000, 9, 2015/05/07) */ Thank you for providing the ID number found on the mailed advertisement. This is a mail piece that was sent on our behalf. We have removed Ms. ***** from our mailing list. She should receive nothing further from our company unless something was just recently mailed. Respectfully Final Consumer Response /* (2000, 11, 2015/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept being removed but a better response would be to stop your deceptive marketing practices.

5/7/2015 Delivery Issues | Read Complaint Details
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Complaint: The paper came in the mail and I called them to see what it was about. Then they gave me the information and I signed up verbally and gave them my debit card information for automatic withdraws. On January 22, 2015. I made my first payment of $150. I thought about it and decided it was too much money. I called them back about 3 time in 2 weeks wanting to cancel. The problem with cancelling they were rude and insisted I should not cancel. They refuse to cancel and I have not received a written policy.

Desired Settlement: I want to cancel the policy.

Business Response: Initial Business Response /* (1000, 5, 2015/04/17) */ Ms. ****** called into our office to cancel her coverage. She was given cancellation procedures and informed that she could either mail her letter giving us authorization to cancel her coverage or email it. We never received that letter of authorization to cancel from Ms. ******. Ms. ******'s coverage has been cancelled and she should be receiving her down payment refund posted back to her Visa Card within 3-5 business days. Final Business Response /* (4000, 14, 2015/04/30) */ The credit to Ms. ******'s Visa card was made on April 17, 2015. We cannot get that money back from Visa to send to Ms. ****** in a check. I have attached a copy of the refund transaction receipt. Ms. ****** would need to call VISA and let them know that she would like the credit made to her card after it was cancelled out to be credited to her new Visa card of mailed to her. The transaction receipt attached should help her when she calls Visa.

5/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: There are 220 complaints against this company that goes by three other names. The letter my husband received was addressed from Auto Service Agency, the same company. My husband has dementia. He received their letter, which stated that he should call their number immediately. He did and was pressured into starting a contract with the company. Oh, he was told that he would have to decide right away, not allowing my husband to think about it. My husband was talked into a contract for over $7,000 over a five year period. The company took our credit card number and immediately submitted it to our credit card company. When I learned of the transaction I called the company and was transferred to a man named "*******". I explained that my husband has dementia and felt pressured into a contract. The salesperson kept explaining why we needed this contract. He even offerd reduced payments. Over and over, I told him that we didn't want it, couldn't afford it and wanted the contract cancelled. After some shouting over my request, He finally told me what I needed to do to cancel the contract and get a refund for $165 down-payment. I took three days to compose all the needed info and sent it to them. Since then, I have received a Notice of Acceptance and a billing statement. I emailed the billing company, Omnisure Group. LLC and was told that the contract had been cancelled. A few days later, I received another billing statement. I am furious, that they would take advantage of a retired couple, one of whom has dementia. I will wait for one week, until May 1, 2015. If I have not received a cancellation letter and refund for $165 by then, I will take further action. 220 complaints that all have similar experiences tell me that this is a scam business. I have found a great deal of negative info about this company online. Shame on them. I am ready to take this as far as need be. The media would love it. Product_Or_Service: Extended Auto warranty Account_Number: XXXX-XXXXXXX

Desired Settlement: I will receive a letter of contract termination and a refund for $165 by May 1, 2015, or I will take action.

Business Response: Initial Business Response /* (1000, 5, 2015/04/28) */ Mr. ***** purchased coverage for his Prius on April 9, 2015. The cost of coverage was quite a bit less than half the amount Ms. ***** claims. Mr. ***** and his wife called in on April 14, 2015 requesting cancellation. They were given cancellation procedures at that time. We received their letter requesting cancellation on April 21, 2015. The coverage was cancelled as of that date and Mr. *****'s Visa was credited in full for the down payment made of $165.00 on April 22, 2015. This case has already been resolved. Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have just received notification that my credit card has been refunded. I have not received a letter of cancellation from the business, but I am willing to trust that no further contact will be received from them. I thank BBB for their help and hope that others will check your site before entering a contract with this company that has over 220 complaints.

5/1/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On 04/07/14 I purchased a warranty from this company for my 2009 Pontiac G8 from this company. I pay them $84 a month. On 04/13/15 I called to cancel this warranty because my dealership will not accept their warranty. They are very difficult to deal with and are refusing to cancel this warranty.

Desired Settlement: I would like to cancel this warranty and get my money back.

Business Response: Initial Business Response /* (1000, 5, 2015/04/17) */ We have received Ms. ******'s letter requesting cancellation as of today. We waived the cancel fee as a gesture of goodwill. Ms. ****** will receive her prorated refund of $615.45. $150.00 will be credited back to her Discover card and the remaining refund will be mailed by United Car Care, her administrator, in approximately 7-10 days. United Car Care is a BBB accredited A+ rated administrator and pays all approved repair claims with a corporate credit card over the phone to any dealer service center or ASE certified repair facility. There is not much United Car Care can do if a repair facility refuses to call in a claim. Initial Consumer Rebuttal /* (2000, 13, 2015/05/01) */ I would like to report they did send me a refund of $917.59 and credited my credit card $150, but I did not receive a cancellation letter as requested.

4/28/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I received 2 solicitation letters via mail from this company advising that my vehicle including my VIN #, and that i qualified for an extended Power-train Silver Warranty. After the 2nd letter was received, I contacted the company and spoke with sales agent ***** ****** phone authorized Agent @ X-XXX-XXX-XXXX back in mid February, )I have the contact call and duration still on my phone) where we spoke extensively for about 45 minutes to an hour. I explained my entire situation to ***** regarding that I am a single father of 4 kids with sole custody, and that i am barely able to make ends meet. I also gave ***** all of the details to my vehicle and personal situation, advising when i began financing the vehicle from the dealership where it was, how long i have had the vehicle, the minor repairs i made on the vehicle thus far, and even the fact that i drive to and from work daily totaling about 125-175 miles. ***** stated he understood my situation, which he even got his manager on the phone to give me a better quote from a $3900.00 warrarnty with monthly payments at $260.00 monthly to $3200.00 with $127.00 monthly payments saying that he will get me savings due to being a single father of 4 kids. He also mentioned that from my demeanor, he could tell that I had military within my family, which i advised that i do have family members with military background, truly sounding as if he really cared (with sidebar Conversation to make it seem personable). I truly feel that Auto Service Agency and United Car Care has taken advantage of me, and I have documents to prove that I have missed work and have been penalized due to this being my only vehicle and also my only transportation and way of supporting my kids and I. Product_Or_Service: Power-train Silver Coverage Order_Number: n/a Account_Number: HADMXXXXXXXX

Desired Settlement: Auto Service Agency and United Car Care should honor their part of the Contract/Warranty and do what the documents states, I also feel that to prevent a matter such as this to anyone else, there needs to a better screening process other than soliciting everyone who has a vehicle. It is not fair for someone to work hard for their money, just to be scammed out of it like a company such as Auto Service Agency and United Car Care. I've truly been inconvenienced of this, and still have to live and w

Business Response: Initial Business Response /* (1000, 5, 2015/04/21) */ Our sales representatives ask during the sales call if the vehicle has a salvage or branded title. The administrators we market for will not cover vehicles with salvage or branded titles. United Car Care ran a carfax on Mr. ******'s vehicle and it came up as a salvaged title...non-collision...from 2011. Mr. ****** didn't realize his vehicle had a salvaged title. Due to this report, United Car Care will not cover Mr. ******'s vehicle. We will issue a full refund of the monies Mr. ****** has paid into his coverage. He will receive the down payment he made credited back to his Visa Card ending in **** and the remainder of his full refund will be sent by United Car Care by check to his **** ******** *** address.

4/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cannot contact anyone to cancel my contract within the 20 day period and receive a refund. I called on 1 April 2015 in response to an ad regarding extended warranty on my 2013 Impala. I spoke with two people, the sales rep and his supervisor one of which was named ******. The sales team was extremely pushy and used scare tactics. I agreed to buy the service after ensuring I was capable of cancelling within 20 days. I paid $150 as a down payment on a total contract price of $2693 ($105 per month for 24 months starting in May) using my credit card. I received in the mail my contract (# JBDMXXXXXXXX )on 13 April 2015 and decided I wanted to cancel my service. Today is 14 April 2015 and I cannot seem to contact anyone. I have called 3 different numbers and have been on hold for a total of over 2 hours (and still going as of this moment) without any answer whatsoever. I also received email confirmation today from Omnisure about my contract (account Number XXXX-XXXXXXX) acceptance. Other points of information: In the contract I received, ****** ****** is listed as the Protection specialist. The number I called in the first place was X-XXX-XXX-XXXX. While on the phone they gave me the number X-XXX-XXX-XXXX to reach them at. In the contract they have given me the number XXX-XXX-XXXX to contact them at. On their website they list X-XXX-XXX-XXXX to contact them at. I have tried calling all of them with no response. Any assistance in cancelling my contract and receiving a full refund would be greatly appreciated. I will be mailing a letter to their address to inform them of my decision since I cannot contact them through the numbers they provided. I am writing this to act as documentation that I want this contract cancelled within the 20 day grace period they promised. Originally I was going to continue calling over the next few days but after reading the reviews here, which I should've done before, I decided to not wait and write a report now.

Desired Settlement: I wish to have my Contract cancelled and for the agreed refund of down payment ($150) since I am within the 20 day grace period. In addition, If any further charges are incurred due to this process being delayed, I wish to have that refunded as well.

Business Response: Initial Business Response /* (1000, 6, 2015/04/20) */ After reviewing Mr. ******'s file, we see that Mr. ****** did call our office on three separate occasions. The first call was at 7:35 pm on April 15, 2015. He told the sales representative that answered the phone that he wanted to cancel his coverage. The sales rep gave Mr. ****** the Customer Service number and let him know that they had closed for the day at 5 pm. Mr. ****** was instructed to call back the next day during normal business hours. Mr. ****** called Customer Service department on April 16, 2015 and spoke to a Customer Service Rep. At that time he said he would review the coverage sent to him. Mr. ****** called again on April 18. 2015 and said he would like to cancel his coverage. He was given the proper procedures to cancel and we received his letter giving us authorization to cancel today. Mr. ****** reached us by phone several times, as stated above. His coverage has been cancelled and his Visa was refunded in full the down payment amount made. He has also been sent and email confirmation of the cancellation and refund.

4/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the auto plan and decided I don't want it. I cancelled the plan in the 20 day cancellation period. This has not happened and want my credit card credited for the full amount.

Desired Settlement: I want my VISA back - Refund requested.

Business Response: Initial Business Response /* (1000, 9, 2015/04/08) */ Ms. ********* coverage has been cancelled and her Visa has been credited the $395.00 down payment. Visa generally takes 3-5 business days to show the credit to the account. Initial Consumer Rebuttal /* (3000, 16, 2015/04/27) */ To whom it may concern On 4-5-15 $395.00 was put in my Visa account. I do not have a computer. Change my Visa card- new number Thank you for the fast service. Truly yours, **** *****

4/23/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I was contacted by this company via telephone to my home telephone line regarding the warranty on my vehicle. My warranty was almost finished and they said they worked for my brand of vehicle and received my information from my dealership; this put me at ease as I had had nothing but a positive experience with my car dealership. This was false. I was misled to believe that they worked WITH my dealership, not that they were scamming people for money based on false advertisement. It started when I brought my vehicle in for a part that was to be covered by warranty and they refused. MY CAR DEALERSHIP having seen what this company was doing honored the repair and did it free of charge, warning me about this company. I then was told if I cancelled service, meaning the warranty I would be able to have the money I paid for it to be refunded. I received notice that payment had not been received even though for months I had set up auto pay and payments were being made. I called on the first notice and paid via credit card my Omnisure bill. I asked to have the call and payment documented. I was told the payment went through and they saw no issue with payment. The next month I received another non-payment notice; i did the same called, paid, they said the same-payment went through. The 3rd month same notice of non-payment and I was fed up and decided to cancel and have my money refunded. I was then told I would have to contact another company as they only did billing. I told them I needed to cancel this policy as it was not delivering what was advertised or promised and after several attempts to make payments and being told payment went through I was fed up with the incompetency. I called Omnisure again and was treated with such disdain and condescending attitude by a "supervisor." I told him how i wanted to cancel and have my $1900.00 refunded as I never was able to use my policy and was fed up with my several attempts to make payment and now 2nd attempt to cancel and have my paid portion refunded. He told me in a flippant manner that due to "non-payment the refunded is void." I told him that was "conveinent" of how non-payment was a void in refund despite my several calls to make payment, be told payment went through and that my account was current. He refuse to listen to any of those recorded calls or go into my account to see the calls and payment documented. I asked again to have my refund back as I was canceling this policy and he laughed and said "good luck with that." He gave me the billing address to file a compliant and before I could finish hung up the phone. I am trying to have money refunded this company is a scam. NOT TO BE TRUSTED. Product_Or_Service: Feb 2014 Account_Number: XXXX-XXXXXXX

Desired Settlement: Omnisure that works HAND-IN-HAND with Auto Service Agency: to honor the cancellation policy of refunding me the amount i have paid $1900.00 on a policy and service I never used. i only want what I have paid back from a company of false advertising and scams to try to have "contract voided" when I made several calls paying my dues and when I wanted to cancel they refused and wanted to say i made no attempts, payment and violated a contract I never received.

Business Response: Initial Business Response /* (1000, 5, 2015/04/17) */ Ms. ****** was contacted by mailed correspondence, as she states in her complaint, several times regarding past due payments. She was also notified by mail from Omnisure (the payment processing center) of their intent to cancel her coverage if her past due amounts were not collected, and finally the letter of cancellation. She also received notification from Omnisure that the credit card they had on file was declined when Omnisure tried to run her monthly payment in December of 2014. Omnisure shows no contact from Ms. ****** to make her past due payments during that time. If Ms. ****** can send us any type of statement from her credit card provider of her bank account showing payments made from December to present to Omnisure for the coverage she purchased through us, we will be happy to issue her a prorated refund based on that information. However, when coverage cancels for non-payment, as stated in her contract and addressed in the initial sales call, no refund is due. I have attached copies of her notifications from Omnisure that Ms. ****** did say she received. Respectfully.....

4/21/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Customer Service: I would like to cancel this service. I tried Monday (talked to ******) and today (talked to *****) but all they succeeded in doing was to make me madder than I have been in a very long time. I do not appreciate being talked to like I am some imbecile; I guess its because I live in the South. I do not want this service; I do not need this service. I do not know why I purchased this coverage but I WANT IT CANCELLED NOW. All you are doing is trying to get me to the cut off date so you can deny refunding my $150.00. I am sending a copy of this letter to the Better Business Bureau of Birmingham and your Better Business Bureau of where you are located. In getting the address for the BBB in your location, it states that you are not accredited with them. Interesting. ***** B. *****

Desired Settlement: I do not know why I purchased this coverage but I WANT IT CANCELLED NOW.

Business Response: Initial Business Response /* (1000, 5, 2015/04/15) */ We received Ms. ***** letter requesting cancellation on April 6, 2015. Her coverage was cancelled as requested as of April 8, 2015. Ms. ***** was refunded in full on April 8, 2015 to her Visa Card ending in ***** Visa generally takes about 3 business days to post the credit to a customer's account. This issues has been resolved.

4/2/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: We've previously called and asked for our address to be removed from all information sharing and solicitation lists. Now we're getting them for another vehicle. When I had called before, I got a very rude, very hard sell and no interest in removing me. Very snarky.

Desired Settlement: Permanently block my address from all mailings and information sharing now and in the future.

Business Response: Initial Business Response /* (1000, 5, 2015/03/23) */ We show no calls to or from the number Ms. ****** has listed. I do not show any open files under Ms. ******'s name. I will be happy to remove her information from our mailing list, but we have never spoken to her on the number listed. If Ms. ****** has received a mailed advertisement from our company or thinks that she has, we ID number listed on the mail piece would be helpful so we can determine if the mail piece was sent on our behalf or send by one of the many other marketing companies that send similar mailed advertisements. We respectfully request that this complaint be removed from our file until it can be confirmed that she has received something from our company. Thank you. Initial Consumer Rebuttal /* (3000, 12, 2015/03/27) */ ID: 070EXXXXXX Final Business Response /* (4000, 14, 2015/03/27) */ The mailed advertisement Ms. ****** received was sent on our behalf. We have removed Ms. ******'s contact information from our mailing list. She should receive no further contract from our company.

3/26/2015 Delivery Issues | Read Complaint Details
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Complaint: I paid #1,400 on the policy and the total policy was $2,100. I cancelled the policy because they did not want to pay for repairs on my truck. They sent me $492 as a refund. This was my first claim and my truck has 77,033 miles.

Desired Settlement: I want the entire $1,400 returned.

Business Response: Initial Business Response /* (1000, 5, 2015/03/18) */ Mr. ******* has been under active coverage since November 27, 2013. His coverage was cancelled as of March 6, 2015. He will receive a prorated refund based on the time and miles used under active coverage. Much like car insurance. The prorated amount due, per his contracts terms and conditions, is $643.48. The down payment he made to us of $150.00 is in the process of being mailed, and the remainder of his prorated refund, $493.48, was mailed by United Car Care. He has already received that check. We consider this matter resolved. Respectfully, Initial Consumer Rebuttal /* (3000, 12, 2015/03/26) */ I want a full refund.

3/25/2015 Advertising/Sales Issues
3/18/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I would like to cancel my contract, and they said the only way I could was cancel was for non payment. This would go against my credit rating and that is not fair. I would like to cancel my services because I can not afford the payments any longer because of my medical issues and funds I have I need them to for medical procedures. I would like for them to stop contacting me about this contract immediately and cancel the contract.

Desired Settlement: I want my contract canceled

Business Response: Initial Business Response /* (1000, 5, 2015/03/11) */ We received a letter from Ms. ******* requesting cancellation of her coverage on March 3, 2015. Ms. ******* is in the process of receiving her refund of $355.93. This refund will be mailed to the above listed address in 10-14 days. Ms. ******* was not told she could only cancel for non-payment. She was informed that she needed to send in a letter giving us her authorization to cancel her service contract; then she would receive her prorated refund, as per the contract's terms and conditions. This transaction will NOT affect Ms. *******'s credit rating in any way.

3/12/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I purchased a new car in 2014 with a 3-year factory warranty, yet I continue to receive letters from an outfit called "Auto Services Agency" with no return address. When I google this name a scam alert involving "US Fidelis" pops up. Thus, I am assuming the company sending out the mailing is US Fidelis. On February 20, 2015, I received a second official looking letter from "Auto Service Agency" containing wording such as: 2ND ATTEMPT TO CONTACT/REQUEST FOR ACTION - IMPORTANT VEHICLE INFORMATION ENCLOSED/ THIS LETTER IS TO INFORM YOU THAT YOUR FACTORY WARRANTY HAS EXPIRED/PLEASE CALL IMMEDIATELY. I object to the amount of my personal time it takes to review this letter to determine whether or not it is legitimate. And I object to being a subject of a scam.Thank you for your assistance.

Desired Settlement: Question: I would prefer to have no further contact with this company. How would you suggest I get off their mailing list? I really prefer not to call their 1-800 number because then they might get my phone number also. (I am registered on the do not call list.)

Business Response: Initial Business Response /* (1000, 5, 2015/02/27) */ Our company had no affiliation with the now defunct US Fidelis in any capacity. The mail pieces that are sent on our behalf do not state that "your factory warranty has expired". Rather, they state "IF your factory warranty has expired, you will be responsible for paying any repair bills". They then go on to show coverage options. We offer motor vehicle extended service contracts through BBB accredited, A rated administrators who have collectively paid over a billion dollars in repair claims for their customers. If Ms. ***** can provide us with the ID number that appears on the mail piece she received, we would be happy to remove her from our mailing list. Respectfully, Initial Consumer Rebuttal /* (3000, 9, 2015/03/04) */ Response to Auto Service Agency: I now see the "IF", however the type used on the notice does not make the "IF" stand out as much as the "IF" presented in your (the company's) written response to the BBB. Thus, I plan to mail the Missouri BBB a copy of my notice for their records. Please remove any and all of my personal information linked to ID # : 033AGXXXXX from all your contact, sale, and trade lists, and do not contact me again. Final Business Response /* (4000, 11, 2015/03/06) */ Ms. ***** has been removed from our mailing list. She should receive nothing further from our company unless something has just recently been mailed out. Respectfully

3/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Receiving unsolicited offers for vehicle warranty offers in which I nor anyone in my family have any interest. I consider this harassment and scare tactics hoping to force me or a family member to buy into their scam offer for vehicle warranty service contract. I nor anyone living at my address has made contact by any method, requested information , or has any interest in conducting business with this company or any third party they may or may not represent.

Desired Settlement: Remove all contact information for myself or anyone who may reside at my home address. Make no further unsolicited offers by any method to anyone at my home address or phone number. Any future attempts to solicit business from anyone using my home address or phone number will be considered unwarranted harassment and will result in legal action seeking all remedies allowable by law including payment of any fees resulting from legal action.

Business Response: Initial Business Response /* (1000, 5, 2015/03/06) */ If Mr. ***** could provide us with the ID number that appears on the mail piece he received, we would be able to determine if the mail piece was sent on our behalf. We would then be happy to remove him from our mailing list. Respectfully, Initial Consumer Rebuttal /* (3000, 9, 2015/03/09) */ The ID number is 044EXXXXXX. The phone number listed to call is X-XXX-XXX-XXXX. Remove all contact information from you records. Do not send me offers. Final Business Response /* (4000, 11, 2015/03/11) */ We will be happy to remove Mr. ***** from our mailing list. He should receive no further mailed advertisements from our company unless one has just recently been mailed. Thank you

2/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I obtained a waranty policy for my vehicle. Upon deciding to cancel, the service reps argued with me not to cancel and hung up the phone. It took three calls to cancel and nothing but argumentation. Horrible customer service. The compnay has a policy that coverage is not effective until 1000 miles and 30 days after the starting date/miles. My vehicle had 52380 miles. They listed it as having 53000 miles. This would extend the time before my coverage would be effective if I did have an issue. THis company is horrible to deal with!!! I did not have the policy long, in fact I just started it, but decided to trade in my used vehicle for a new one. Product_Or_Service: WArranty coverage Account_Number: ABFXXXXXX

Desired Settlement: This is for informationonly in case there are other complaints. I have mailed my cancelation letter. I should recieve a refund of $195. If I donot and if I am charged more money, I will be writing again.

Business Response: Initial Business Response /* (1000, 5, 2015/02/25) */ When Ms. ***** set up and purchased her coverage for the F250 she said she would guess the mileage at about 53000. She was then told she would need to call back within 24 hours to give us her exact mileage. She did not do so, so the mileage stayed entered at what she initially gave to us. Ms. ***** called back into our office on February 11th. She said she was having difficulty with the amount of the monthly payments. We were able to offer her a discount at that time and she agreed that would be helpful. Ms. *****'s coverage has been cancelled at her request and she has been refunded the down payment she made of $195.00 back to her Visa card. Visa generally takes 3-5 business days to show a credit to the customer's account. Initial Consumer Rebuttal /* (3000, 7, 2015/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint was about the argumentation received from the company while trying to cancel. They did not address this in their response. They did not address why they do not allow you to speak on the phone but keep hounding you to keep coverage. They did not address why the service rep hung up while I was attempting to cancel.

2/18/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I am on do not call list, however, they refuse to stop calling me and will not provide me with the address to send a cease and desist letter. I've been trying to get this company to stop contacting me for a very long time. I get phone calls at least 3 times a week and the customer service person hangs up on me once I ask them to provide me with their contact information to send a cease and desist letter. The latest phone call came from XXX-XXX-XXXX. The number seems to always change. I noticed a letter in the mail just recently from them with a X-XXX-XXX-XXXX phone number. It was difficult to find their information, until I came to BBB. I would like them to remove my phone number from their database and stop soliciting me. I am on the do not call list, so I'm not sure how or why they continue to call me.

Desired Settlement: I would like them to refrain from contacting me.

Business Response: Initial Business Response /* (1000, 5, 2015/02/11) */ Our company DOES NOT make unsolicited calls. The XXX-XXX-XXXX number she has listed is not our number. We show NO calls to or from the number Ms. *** has listed in her complaint. There are many marketing companies that do place unsolicited calls to consumers.... we do not. That being said, we do send out advertisement mail pieces. If Ms. *** can provide us with the customer ID number listed on the mail piece she has received; we would be able to determine if it was sent on our behalf and then remove her from our mailing list. We respectfully request that you remove this complaint from our file until it can be determined if the mail piece she received was indeed sent on our behalf. Thank you Initial Consumer Rebuttal /* (3000, 12, 2015/02/17) */ Hello, The ID number listed on the letter I received from Auto Service Agency is 021BHXXXXX. I have been in touch with my phone company and I am trying to track down the owner of the phone number that's in my original complaint. Apparently, they have gone through great measures to prevent being revealed. I really believe that this company and that phone number belong to one another. The letter they sent to me is ambiguous as wee. There is no address for the company and the real name of the company is hidden. I believe they are doing business in several states and under this parent company. I will do further research to the fullest extent because I will not tolerate the harrassment from them. Additionally, if they are a legitimate company with ethical practices, then why are they being deceptive by hiding their identity or an address from their potential customers? Their true nature is based on solicitation and they know nothing about my current car warranty. They try to give the impression that they have this information, but can never prove that I have a warranty and/or if my current warranty has expired or is ready to expire. Their practices are suspect and predatory. Moreover, I should have a right to send them a letter requesting that they stop soliciting me. However, they do not afford that option. My only option is to file a BBB report or file a complaint with the Federal Trade Commission in order to get them to stop the harrassment because my phone requests are being ignored. I am hoping that my complaint will cease all solicitations from this company and from any subsidiaries of this company. Final Business Response /* (4000, 14, 2015/02/17) */ The advertising mail piece was sent on our behalf. We have removed Ms. *** from our mailing list as requested. However, we have never called Ms. *** by phone and she has not called our office. We do not call consumers directly unless they have a prior business relationship with our company or have requested information from us.

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Id number 014ajXXXXX It says this is the 2nd time I have been contacted. Its telling me to please respond by a certain date. It makes it look like I don't pay my bills or return phone calls. I have called them every time I received this in the mail. I have asked them repeatedly to stop sending these letters to my house. I told them I do not have a warranty through them I have one through Lexus. t The sales rep then said what do you plan to marry Lexus or something. I want to know if it's possible to start a class action lawsuit against them because I have heard of therm contacting others even after they have told them to stop contacting consumers. They are very rude and I want them to stop sending letters to my house as soon as possible. The letters look very deceiving and it looks like I am late on a payment or I owe them money from the the language on the outside of the letter and the expiration dates.

Desired Settlement: Stop them to stop contacting me.

Business Response: Initial Business Response /* (1000, 5, 2015/01/26) */ We show no calls from the number listed in this complaint in our system. However, we will be happy to remove Ms. ***** information from our mailing list. She should receive nothing further from our company unless something has just recently been mailed. There are several marketing companies that send similar mail pieces. Ms. ***** might be receiving them from a few different sources. Again, we have removed her information from our system. She should receive nothing further from us. Consumer Response /* (3000, 14, 2015/02/03) */ This is not resolved because they have the wrong information. I would like to correct my name for whatever reason my name was recorded wrong, my name is ****** **** everything else is correct. Business Response /* (4000, 16, 2015/02/04) */ We will correct the name information and remove Ms. **** from our mailing list.

2/2/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I received a post card in the mail stating extremely important and time sensitive. I never had a warranty with my vehicle so I don't know how they got my information. I called the company and they informed me that I needed this protection and if I acted today I could save $100. I told him I had to think about and they got real pushy trying to get me to sign up right away and asked for my credit card number. I told them I had to think about it he continued to talk and try to convince me that I really needed to do this today, I and I had to hang up on him.

Desired Settlement: I would like the company to remove my name for their contact list and any future mailing list as well.

Business Response: Initial Business Response /* (1000, 5, 2015/01/26) */ Ms. ****** did call our office to inquire about the extended coverage for her Ford Edge on January 15, 2015. The sales representative explained the coverage. The call only lasted a little over 8 minutes. The representative was polite and informative. We have removed Ms. ****** information from our system. She will be receiving no further contact from our company.

1/27/2015 Delivery Issues | Read Complaint Details
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Complaint: I was getting solicitations in the mail, for my 2007 Saturn Outlook. I paid $195 down and $177 a month. They sent me a copy of the contract. I have only had the extended warranty for about 3 months. I started having issues with the vehicle a couple days ago, and I took it to the dealership I purchased it from. The water pump and the timing change is was what they diagnosed as being the problem. They do not want to fix the timing change because they claim it was a preexisting issue. That is not true there is no recommendation in my manual about having to change out the timing change. The dealership has called a spoke to a few people and the person I spoke to was very evil. It states in the contract that this type of issue is covered. I want to keep my vehicle and the entire reason for getting the warranty was to get my car fixed when there are issues.

Desired Settlement: I want them to fix my car.

Business Response: Initial Business Response /* (1000, 5, 2015/01/26) */ As we are only the marketer of the United Car Care Coverage Ms. **** purchased, we have no authority or influence over claims procedures. Any complaints regarding claims issues would need to be directed toward United Car Care at P O *** ***** Greenwood Village, CO XXXXX X-XXX-XXX-XXXX. That being said, United Car Care's claim website does show that they paid $451.19 to replace the water pump in Ms. ****'s vehicle. The notes also state that the independent inspector United Car Care contracted to inspect the vehicle noted that the problem with the timing chain had been going on for some time and was deemed a pre-existing condition prior to the contract purchase. Again, any complaint Ms. **** has regarding a claim issues would need to be directed toward United Car Care.

1/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Above company issues letters that look official and intimidate the recipient to believe that it needs to take action and call the number they provide. They are using intimidation tactics to convince recipients to call and get some kind of an after market vehicle insurance. The letter starts with bold letters at the top: SECOND NOTICE. Followed by a warning about some $2,000 fine, etc., which only if one continues to read they find out that it is related to delivery of this letter. Only if one continues to read further, it finds out that it some kind of an after market warranty offering. I have no issue with them trying to sell their product but many people will be on the phone after seeing the notes at the top of the letter (mentioned above), thinking that they are in some kind of trouble. Account_Number: ID: 354VPXXXXX

Desired Settlement: Please review the tactics used by Auto Service Agency and if you agree that they are crossing the line between clever advertising and intimidation, Please take action and have them change their advertising technique. I would like the company to send letters explaining what it is about and what product it is offering and at what price. I would like the company to stop sending letters that make the receivers think they did something wrong and need to respond immediately or they'll be in some kind of trouble. I want the company to remove my name from its mailing list

Business Response: Initial Business Response /* (1000, 7, 2015/01/21) */ Our initial response was mailed to the BBB office on January 15th. To recap, the mail piece in question does state, "Auto Service Agency is marketing vehicle service contracts on behalf of leading third party administrators". It also states that, "Programs available may vary depending on vehicle use, mileage, state and pre-existing conditions". When a consumer calls our company, our sales representatives find the best coverage with a Better Business Bureau Accredited, A rated administrator. The sales representative finds the best coverage at the best price based on that consumers specific vehicle make, model and mileage. The model, year and mileage on the vehicle determine the cost of the best extended service contract available. Therefore, we cannot list an exact price for the coverage. The best plan available for a 2003 Ford Focus with 100,000 miles would have a much different cost from the best coverage available for a 2012 BMW or Lexus with fewer miles. A newer vehicle with fewer miles would be eligible for more extensive coverage than a vehicle with over 100,000 miles that might be a little older. We also are able to offer discounts for veterans, senior citizens, first responders, etc. That would affect the final price as well. The coverages available for each specific vehicle are explained in detail when a consumer calls the number on the mail piece. The consumer may then determine if they want to purchase the coverage or decline. We hope this helps address the concerns presented in this complaint. We have removed Mr. ******'s contact information from our data base. He should be receiving no further mailed advertisements from our company unless one has just recently been mailed.

1/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Repeated unsolicited calls and mailings I have been trying to get this company to stop calling and mailing me for over a year. Despite talking to numerous "supervisors" and asking them to remove me from their database, I continue to get calls and junk mail from them on a regular basis. Both my phone number and mailing address are in the Do-Not-Call and opt-out registries and Auto Service Agency continues to violate both. Their mailers are misleading and try to look like official government documents regarding vehicle registration with no messaging on the outside that it is in fact junk mail.

Desired Settlement: No settlement sought. Just want them to stop contacting me in all forms.

Business Response: Initial Business Response /* (1000, 6, 2015/01/21) */ Thank you for your correspondence regarding Mr. ********'s complaint. We look forward to responding to and resolving this issue. We show one inbound call from Mr. ******** on January 8, 2015 from phone number XXX-XXX-XXXX. He requested that he be removed from our mailing list. We have removed him from our data base, as he requested. We have never made an outbound call to the number just mentioned or the number listed in this complaint. We do not cal consumers unless they have had prior mechanical breakdown coverage through our company. There are many marketing companies that do "cold call" customers. We do not. We have removed Mr. ******** from our mailing list. he will receive no further mailed advertisements from our company unless one has just recently been mailed. Please let us know if you need any further information regarding this complaint.

1/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had received a "Request for Action" in the mail entailing that my Factory Warranty has expired. I had called and spoke with one of the Sales Agents,I was informed of the types of warranties that was provided.I said that I would need to discuss any huge purchases with my parents.Despite my reservations I had purchased the Interstate Diamond Coverage. With a down payment of $150.00 in July 2014.I then continued to make monthly payments of $89.29 via automatic withdraw for the next six months.I recently went to get my KIA serviced at the same location I'd purchased the car and asked if My Plan with Vehicle Protection covered the work that needed to be done, the clerk said that Vehicle Protection Center aren't affiliated with KIA and looked up my coverage plan and said I was covered and already paying for an Extended Warranty upon purchasing my Car. I called Vehicle Protection Center's C.S and asked to cancel the coverage because I am currently paying for two Extended Warranties and can't afford wasting anymore payments. He tried to sell me another policy at a lower rate,but I continued to say I don't want too and just want to CANCEL the coverage and cease the auto withdraw from my account. I was transferred to a Coverage Cancellation Agent who tired to do the same and tried to convince me to cancel my coverage that I was already paying.I repeated that I wanted to simply cancel the contract,coverage and automatic withdrawals with Vehicle Protection Center and get a refund for the money that I had paid to date.****** said she'd put a stop to the auto withdraws but would need to mail a notice of cancellation and they would refund me.I am following that process and hope that it can be settled amicably. ALL I ASK IS THAT THOSE WHO RECEIVE SUCH NOTICES IN THE MAIL TAKE IT TO WHERE YOU PURCHASED YOUR VEHICLE AND CONFIRM IT IS LEGIT. I made the mistake of not doing so and don't want this to happen to anyone else. Product_Or_Service: 07/31/2014 Account_Number: XXXXXXXSRB

Desired Settlement: I would like to be refunded the monthly payment of $89.29 I made for the past six months total amount of $535.74 at least. Since I've already been paying for an Extended Warranty on top of my monthly car payments.

Business Response: Initial Business Response /* (1000, 5, 2015/01/16) */ Ms. ****** purchased Interstate National Dealer Services Diamond Coverage for her Kia Soul in July of 2014. Interstate is an Better Business Bureau Accredited, A rated company. This coverage can be used at any Kia Dealer Service Facility or any ASE certified Repair Facility in the country. As Ms. ****** stated, Interstate is not affiliated with any Manufacturer or dealership. We would have had no way of knowing if Ms. ****** had purchased extended coverage when she purchased her vehicle. We have cancelled Ms. ******'s coverage, as she has requested. We have waived the cancellation fee as a gesture of goodwill. Ms. ****** will be receiving the prorated refund she is due, as she has been under coverage since July of 2014. She will receive a refund of $444..90. The down payment she made of $150.00 will be credited back to her Visa Card in 3-5 business days. The remaining amount, $294.90, will be mailed to the address she has listed in this complaint. She should receive her check in approximately 2 weeks.

1/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Auto Service Agency sends me unsolicited mail concerning extended warranty for my vehicle. Their letter has no address of the company nor does their website provide a way to email them. Their only contact is by phone which I do not want to call, because their business product is a scam.In huge letters this written mail corespondence has PLEASE CALL IMEDIATELY which could indicate to an unknowing individual that they are in some sort of trouble.Bottom line, this company needs to have their name, address and contact information on their corespondence and website, so individuals can contact them to stop solicitations other than calling them. Product_Or_Service: None Account_Number: 357AHXXXXX

Desired Settlement: I would like my information removed from their database.

Business Response: Initial Business Response /* (1000, 8, 2015/01/21) */ Thank you for your correspondence regarding Mr. ****'s complaint. We appreciate the opportunity to address and resolve this issue. We offer motor vehicle extended service contracts through leading third party administrators who are all A+ rated with the BBB namely, American Auto Shield and United Car Care. They have collectively paid over 257 million dollars in covered repair claims for their customers. When a customer calls the number listed on the mail piece, one of our sales representatives fully explains what coverage their specific vehicle make, model, and mileage would qualify for. They find the best coverage with the best administrator for the best price for each individual who calls in. The consumer may then choose to purchase the coverage or decline. We have removed Mr. **** from our data base. He should receive no further mailed advertisements from our company. Please let us know if you need any additional information. Sincerely, Customer relations Department Initial Consumer Rebuttal /* (3000, 10, 2015/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business in question does not identify who they are through their mailings or website. Their only contact is through a phone number. No legitimate business operates in this way. Their response claims they are backed by all these highly rated services that are questionable. As far as I am concerned if you cannot supply your company name and address on corespondence then you are not legitimate. This company never addressed this in their reponse.

1/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: When I discussed signing up for their extended car warranty service, I was told by their sales rep (**** - he would not give me his last name) that to fully review the warranty contract I had to provide a deposit of $150 and that if I was not satisfied with the contract - no questions asked! - I could cancel and be reimbursed 100% of that $150. He clearly stated to me I had 20 days once I had received the contract in the mail to cancel. This was Dec 1. He said it takes about two weeks to receive the information. I looked for it in the mail but I have yet to receive to this date. It is Jan 2. I should also point out I told him several times that I want to look into it more and talk to a few poeple before pulling the trigger on something like this and he said I wouldn't be guaranteed to have this deal available to me if I hung up. I called the company today to cancel anyway because I elected to go without warranty coverage all together (after speaking with a few people and doing research online). They told me I was not going to be reimbursed because the 20 days had expired. I explained to them I had not yet received the contract. **** (again, no last name but he explained himself to be the highest ranking member of the customer service department) said he looked up the shipment details of my contract and it said I received it on Dec 8. I promise you I have not received anything. If I had, I would have surely called them back within the 20 days because I understood that to be my deadline. **** has indicated I'm only entitled to a pro-rata share reimbursement and in which I have to check back in a week to see what that is. Look, I'm a big boy that can make his own decisions; however, the main reason I made the decision to go forth with the contract on Dec 1 is because I was told full reimbursement no questions asked if I didn't like the contract. I never received the contract and now I want to cancel and am not entitled to a full refund. It is an unfair deal and **** did nothing to help resolve Product_Or_Service: Car Extended Warranty Account_Number: XXXXXX

Desired Settlement: **** told me I also made payment on Jan 1 for $101.79 for my first monthly installment of the contract. Therefore, I am requesting full reimbursement of $251.79 ($101.79 monthly installment + $150 deposit). ****, as the "most senior customer service rep", told me (paraphrasing) "that's not how it works" and "the money has already been accepted" so "you can only get a pro-rated share". I am requesting full reimbursement. Thank you.

Business Response: Initial Business Response /* (1000, 7, 2015/01/20) */ The initial response to this complaint was mailed to the BBB at their 211 N. Broadway, Ste 2060 address on January 10th. We do apologize that Mr. ****** did not receive his contract in the mail. It was mailed to the address Mr. ****** provided to us of *** ********* ***** ********** ***** NJ XXXXX on December 8, 2014. We would have been happy to email a copy of the coverage contract or re-mail a copy, if Mr. ****** had let us know that he had not yet received it. We have cancelled Mr. ******'s coverage and reimbursed him in full for all the monies he has paid into his coverage. The down payment Mr. ****** made has been credited back to his American Express Card and the one monthly payment made will be mailed to his address by United Car Care in 10-14 days. We are sorry to lose Mr. ****** as a customer and again apologize that the contract that was mailed was not received.

1/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called to cancel my contract. I spoke with ****** in customer service, he proceeded to give me his sales pitch as to why not to cancel. I told him several times I that I knew the consequences and still wanted to cancel. He refused to cancel and refused to put me through to a manager and told me there isn't one in the room and that it was just him. I then hung up on him and called back hoping to get to speak with someone different however I called back 9 times each time I was placed on hold for various amounts of time from 5 minutes to 20 minutes depending on when I would hang up. I remind you that the first time I called I got right through but since they know I want to cancel they then put me on hold. I am still unable to get a hold of anyone there that will cancel and have now turned to calling my bank to file a complaint and to stop payments. Product_Or_Service: car warranty Account_Number: JFLXXXXXXX

Desired Settlement: I would like my recorded phone conversation to be used against the customer service and the company. What they are doing is wrong I should not be interrogated with questions nor should my level of intelligence be questioned when I am canceling something I not need

Business Response: Initial Business Response /* (1000, 5, 2015/01/12) */ We have cancelled Mr. ******'s contract as he requested and he will be receiving a prorated refund. We have waived Mr. ******'s cancellation fee as a gesture of goodwill. We will certainly review the call in question and take appropriate action with the representative in question. Initial Consumer Rebuttal /* (3000, 7, 2015/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only reason my call was answered after about the 9th time calling was because I canceled the payment through my credit card company and they knew that right away. They can not treat customers who wish to cancel like this. After my initial call they purposely made me hold with no intentions of ever answering. If this is their policy then it needs to be changed, if this was just that particular service agent then he should be reprimanded for treating a customer like this. He left me with no way of talking to anyone else in the company but him and this is not right, that meant I had to listen to him ignore and refuse my request to cancel and question my intelligence. There are two problems with their customer service, they refused to let me speak with any manager and they intentionally placed me on hold after my initial conversation. Those problems need to be admitted and changed. I also want to know if my recorded conversation has been listened to by a manager and there thoughts.

1/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I called to cancel our current policy. Received extremely poor customer service. These associates have zero people skills and terrible policies. Called to cancel our current policy. Received horrible customer service. Associate has no people skills and has no business being in customer service. Policy we have is a joke. Not to mention their policy on cancellation. Made several complaints. Even management has issues with good customer service. Infuriating experience.

Desired Settlement: I am seeking a cancellation of our policy as well as a refund.

Business Response: Initial Business Response /* (1000, 5, 2015/01/09) */ I do not show any customer in our system with the name ***** ******* If she could provide us with the phone number she submitted to us or the last 6 digits of the vehicles VIN number, I can try to locate her file that way. Thank you Initial Consumer Rebuttal /* (3000, 9, 2015/01/12) */ Customer: **** ********** Final Business Response /* (4000, 11, 2015/01/13) */ We did receive a letter of cancellation from **** *********** The coverage has been cancelled and is in the process of being refunded. The down payment will be refunded to Mr. ************* Mastercard and the remaining prorated refund he is due will be mailed to the address above. We have waived the cancellation fee for Mr. ********** as a gesture of goodwill.

1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Enrolled in Vehicle Protection Center extended warranty coverage for my car. Cancelled enrollment, was refunded, and still being contacted. Purchased this plan earlier this year only to find out most of my car repairs were not covered under this plan. I only had this coverage for a few months and then called to cancel. I had to fax the request to them in writing. Also had to wait a long period of time to receive my refund (which wasn't the full amount of deposit paid to them, but was prorated from the purchase date of this plan). I was given a tough time by customer service representative over the phone regarding this refund.

Desired Settlement: I continue to receive harassing calls daily from Vehicle Protection Center. They call me from different numbers at different times of the day. I have tried blocking all of the numbers which I receive phone calls from. They want me to open up a new policy with them and I have no desire to do so. Please contact them on my behalf and inform them to stop these calls immediately. Thank You. **** *********

Business Response: Initial Business Response /* (1000, 12, 2015/01/03) */ We have removed Ms. ********* from our mailing list and our call back list. She should receive no further correspondence from our company.

1/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased an extended warranty for my 2007 X5 in August of 2014. When I purchased the warranty I was told there is a $100 deductible which I agreed to. Last week my car broke down. I took it to my mechanic and it turns out I needed to replace the water pump and thermostat. I gave the mechanic all information he needed to file a claim for me with the warranty marketer which he did. When I went to pick up my car my mechanic told me the warranty only paid $619 and I had to pay $436 out of my pocket to drive away with my car. I called the warranty people and I was told they can only pay $70 per hour which is $30 less than my mechanic charges. They also refuse to pay for the taxes I was charged which was included in my total bill. I made it known that I wasn't told about my paying any additional charges other than my deductible. I was told that's all they would pay. I took my car to a legitimate business, a professional that always work on my car. I feel cheated because I should have been told by the warranty marketer that they decide the rate they pay per hour for labor. I would have not bought their warranty. I want to keep my contract, and I want them to refund me the $336 ($436 - $100 deductible) I had to pay out of pocket. And I also want their full assurance that should I have any other problem with my car they will cover all expenses ( taxes, labor, and parts). I leave in New York(and they knew) and everything is expensive, and I have to pay taxes for services I get. Product_Or_Service: Vehicle extended warranty Account_Number: XXXXXXXSRB

Desired Settlement: Refund me $336 ($436 - $100 deductible). And assure me that should I have any other issues they will cover my total bill ( full labor, taxes, and parts).

Business Response: Initial Business Response /* (1000, 5, 2014/12/26) */ Mr. **** had the covered portion of his claim paid by Interstate National Dealer Services in the amount of $619.00 that was the payment after the 100.00 deductible was subtracted. As we are only the marketer of the Interstate Coverage Mr. **** purchased. We have no influence or authority over claims procedures. If Mr. **** has a complaint regarding any claims issues, it would need to be directed toward Interstate National Dealer Services at **** ****** ***** *** ** *** **** ******** GA XXXXX XXX-XXX-XXXX. Business Response /* (1000, 12, 2015/01/08) */ We were able to speak to Interstate National Dealer Services regarding Mr. ****'s complaint. They have agreed to reimburse Mr. **** for the additional labor charges and taxes pertaining to this claim. The $70.00 initial labor amount associated with this claim was a clerical error on their part that they are more than happy to correct and reimburse Mr. **** accordingly. I have also called Mr. **** and left him a phone message telling him to expect the reimbursement check within a week...mailed to the address above. We respectfully request that this complaint be removed from our file, as it was strictly claim related. We are happy we were able to contact the administrator on Mr. ****'s behalf...but this complaint should not have been directed toward our company. Thank you

12/16/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: They refuse to cancel the policy after i contacted them that i wanted to cancel it & they refused. I told them I could not afford it. So they then stated they could defer it until january & then also put me on hold. Return to state that he had been authorized to add his employee discount to reduce the price. Continued to pressure me to keep the policy saying I had $2000 invested in it that it was a waste to not finishing the contract. We they returned my call today I again told them I want to cancel & refused to have anything more charged. Product_Or_Service: extended warranty Account_Number: hdmXXXXXXX

Desired Settlement: I just want them to leave me alone & to not do this to others.

Business Response: Initial Business Response /* (1000, 5, 2014/12/13) */ Ms. ******'s coverage has been cancelled and she is in the process of receiving her prorated refund. The down payment she made of $395.00 will be credited back to her Mastercard and the remaining refund due will be mailed to her ******** address by United Car Care. She should be receiving the remaining refund in about 2 weeks.

12/15/2014 Delivery Issues | Read Complaint Details
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Complaint: I received something in the mail from them about my warranty expiring and to call them about an extended warrant. I assumed my warranty was through them and it needed to be extended. They explained I would have a bumper to bumper warranty and it would have all the perks. I told them I would call back and discuss the purchase with my parents my mother said she wanted to see everything in writing and they sent it through email. They were pressuring me that it needed to be done by the end of the day or the price would go up. I gave them my debit card info and they did give an email confirmation with the total amount and what the monthly payments would be. It covers 5 years or up to 125,000 miles. After I purchased I called Nissan and they said it was a scam and I still had about a year left in my warranty. I tried calling the company numerous times and when someone answers they would pick up and they and hang up on me every time. One other time it went straighter to voice mail. The down payment was $395. I do not want this service I don't even understand how they got my information in the first place. I want them to cancel my contract since they were trying to deceive me.

Desired Settlement: I would like to cancel the contract and be reimbursed for the $395

Business Response: Initial Business Response /* (1000, 5, 2014/12/04) */ Mr. ********* had purchased United Car Care's Platinum Plus Mechanical Breakdown Coverage for his 2009 Nissan Maxima. United Car Care has an A+ rating with the Better Business Bureau and has paid over 148 million dollars in covered repair claims for their customer. This is excellent coverage and Mr. ********* was not deceived. This Platinum Plus Mechanical Breakdown Coverage would have paid for all covered repairs minus the 100.00 deductible until November 30, 2019 or until the odometer reached 125,000 miles. We would be happy to take care of cancelling the coverage on the Nissan as Mr. ********* has requested. His Mastercard will be credited back for the full down payment Mr. ********* made. Mastercard generally takes about 3-5 business days to show the credit to an account.

12/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I've read reviews for this business on bbb site when i googled it and every review said "beware" or "scam" i signed up with them.i was worried that i was scammed because i haven't heard back from them via phone or email... bbb say they have a reported 56 million dollars in claimed scams..i don't want to add any more it Product_Or_Service: warranty Account_Number: ************XXXXXX

Desired Settlement: 150 dollars down payment in sept and 76 dollars a month for oct and nov

Business Response: Initial Business Response /* (1000, 10, 2014/12/08) */ Mr ***** purchased his coverage on September 3, 2014. He called our office on November 4, 2014 and stated that he had misplaced his coverage booklet and requested another be mailed out to him. We were happy to oblige. Mr. ***** has American Auto Shield's Powertrain Gold Mechanical Breakdown Coverage. American Auto Shield is A+ rated by the Better Business Bureau and has paid over 109 million dollars in repair claims for their customers. Definitely not a scam. However, we would be happy to cancel Mr. *****'s Powertrain Gold Coverage, as he has requested. Mr. ***** will be receiving a full refund from American Auto Shield in approximately 2-3 weeks.

11/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Unsolicited vehicle warranty sales brochure. This company keeps sending me unsolicited mailings in an attempt to get me to purchase an extended vehicle warranty. Don't know how/where they got my name and address. I want them to stop sending me these mailings. I'll never buy anything from them!

Desired Settlement: Stop these solicitations immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/11/20) */ There are many marketers out there than send similar mailed advertisements. We received a letter from a consumer yesterday that requested we remove her from our mailing list. She included copies of 7 mail pieces she assumed were all sent on our behalf. Only one mail piece was from our company. If Mr. ******** could send us the customer ID numbers that appear on the mail pieces, we could then determine if the mail piece was sent on our behalf, or from one of the many other marketers out there. We respectfully request this complaint be removed from our file, as we cannot yet determine if Mr. ******** received anything from our company. Initial Consumer Rebuttal /* (3000, 9, 2014/11/20) */ The latest mailing I received was addressed to me, ****** ********. The mailing Indicates the solicitation is from Vehicle Protection Center and the ID number printed above my name is: **********. The mailing has a presorted standard US Postage Paid Permit ***** St. Peters MO. Permanently remove me from the mailing. ****** ******** Final Business Response /* (4000, 11, 2014/11/21) */ We will be happy to remove Mr. ******** from our mailing list. He will receive nothing further from our company unless something has just recently been mailed out.

11/12/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Direct mail advertising without permission ID: ********** - I did not authorize Vehicle Protection Center to steal my information from the dealership in which I thought I was privately considering a vehicle. That being said, Vehicle Protection Center needs to remove my name and address from their computer system and stop sending mail to me, requesting me to sign up for vehicle protection warranty on a vehicle that I do not own.

Desired Settlement: Remove my name and address from their computer system and stop sending mail to me, requesting me to sign up for vehicle protection warranty on a vehicle that I do not own.

Business Response: Initial Business Response /* (1000, 5, 2014/11/11) */ ****** ****** information has been removed from our companies mailing list. We apologize for the error in mailing. Nothing further should be received from our company unless something has just recently been mailed.

11/12/2014 Delivery Issues | Read Complaint Details
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Complaint: I purchased a warranty through this company (Vehicle Protection Center) for $2993.00 on 1/11/2012. I made payments for the agreed term of 18 months. My expiration for the warranty is not until 1/10/2017. On 10/26/2014 my car was towed to the dealership where I purchased it. I contacted (Vehicle Protection Center) about the situation with my car. After a few days, I was told that they would not cover the transmission because of "abuse to the car" as well as my tires not matching. They claimed that they had proof of us spinning tires on the car which is false. This car transports my 5 year old son, "spinning tires" is NOT something that I do. After paying all of the money I was supposed to and when it was due, they are now breaching an agreed contract. The package I purchased was the Platinum package. When I used them for another situation with the car they were helpful, I was also still making payments at the time. Now that something major has happened, and I'm completely finished paying them, they refuse to cover the transmission work on my car. I am out of a vehicle as well as the money I paid to them. I need some form of assistance with this company who is breaching contract. Product_Or_Service: Platinum New and Extended Eligibility, Exclusionar Account_Number: HDMXXXXXXX

Desired Settlement: I am not being covered for what was agreed, there was no abuse to my car. I am being robbed and I want them to refund me since they are not covering what was agreed. There was no abuse and they know it. To be truthful I would like the warranty company to fix my car but if you guys cannot make that possible yes I would like my money back $2,993.00.

Business Response: Initial Business Response /* (1000, 5, 2014/11/06) */ Mr. ***** purchased a Untied Car Care Extended Service contract from our company in January of 2012. As our company is just the marketer of the United Car Care Coverage Mr. ***** purchased, we have no authority over claims procedures, approvals or denials. Any claim related complaint would need to be directed toward United Car Care through the Denver BBB. As the Marketer, we do strive to make every effort to assure our customers are taken care of and satisfied. Although we cannot address issues relating directly to the claims process, we would be willing to refund Mr. ***** the money he has paid into his Coverage minus the claim that was paid. This will cancel Mr. ***** Coverage effective today. Mr. ***** will be receiving a refund of the down payment he made of 195.00 by check, mailed from our company. The remaining refund will be mailed from United Car Care. He should be receiving these refunds in 10-14 business days. Again, this will cancel Mr. *****' coverage effective immediately.

11/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Pretending to be manufacturer/retailer of my vehicle, offering warranty service scam very forcefully and maliciously. Photo: ******************** Pretending to be manufacturer/retailer of my vehicle, offering a scam auto warranty service very forcefully and deceptively. Photo of outside of letter: ******************** Photo of inside of letter: ********************

Desired Settlement: Please cease this slimy and exploitative practice at once. Do not contact me!

Business Response: Initial Business Response /* (1000, 5, 2014/11/06) */ We would be happy to remove Mr. ****** from our mailing list. The offer for extended service contract is not a scam. The leading administrators we market for have collectively paid over a billion dollars in covered repairs for their customers. The mail piece also states that Vehicle Protection Center is not affiliated with any auto dealer or manufacturer. Vehicle Protection Center is an independent nationwide company marketing vehicle service contracts on behalf of leading third party administrators. Again, we have removed Mr. ****** from our mailing list. He should receive nothing further from our company unless something has just recently been mailed.

11/7/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I want to stop receiving anything from them I call the 800 number each time I get a piece of mail... and I get to talk to someone who takes my customer ID number and tells me they will remove me from any future mailings... only to receive another one in 3-4 months. I don't even own the vehicle they are asking me to insure, so right there I believe anything they do is a scam.

Desired Settlement: I don't want to receive anything or have any future contact from this business ever again. never, ever send anything to XXXXX ************************, co XXXXX ever again... ever.

Business Response: Initial Business Response /* (1000, 5, 2014/11/06) */ We have sent Mr. *** several mailed advertisements. The first request we had from him to be removed from our mailing list was yesterday. We did remove him from the list. We did have a mailing go out this past Monday, so he might receive another notice. However, he will receive nothing further from this point forward. Our outside marketing company obtains the information used in compiling the mail list. We do apologize if the incorrect vehicle information was on his mail piece. We have removed Mr. *** from our mailing list.

11/5/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: ***** said I had another year of coverage on my vehicle. I own a 2008 Liberty Jeep. I took the Jeep to Town & Country place and asked how much is a new gas cap? They have a price of $38.50. The company didn't do anything. WHen I called them several times they told m I had already used American Auto Shield. I just asked one question. One question cost me $199.00 What a rip off.

Desired Settlement: I want my $199.00 back. I only have $917.00 a month to live on.

Business Response: Initial Business Response /* (1000, 5, 2014/10/29) */ Ms. ******** purchased a repair negotiation contract through American Auto Shield. As explained to her in the initial sales call, this is used when you have a repair..parts and labor...for failed components. This repair negotiation membership is a year long membership that is non refundable after the first 30 days. You can use this membership as many times as you need to during that year. Ms. ******** called American Auto Shield to use the repair negotiation service when all she needed was a single part...no repair. A gas cap for $38.50 cannot be negotiated...there is no labor or group of parts to negotiate. Ms. ******** did send us a letter of cancellation and her membership has been cancelled. She was well past the 30 refund period. As a gesture of goodwill, we would be happy to offer to set up a new repair negotiation membership for Ms. ******** at no extra cost to her. Ms. ******** just needs to let us know, through this complaint response or by giving us a call, if she would like to accept this offer.

11/4/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Vehicle Protection center, sold me a warranty on my 2006 lincoln Lt., about a yr ago, they claim I'm covered ( power train ) however, the company ( American Auto Shield ) won't pay, instead denied claim on 10-16-14, then I called Vehicle Protection center, they said I was covered, and I have them on audio tape stating the power train is covered fully, the only thing I would need in the next 5 yrs is to keep my oil change receipts, I said ok and bought just over $ 2,000 plan, I paid in full then, almost yr. ago. Now, the company ( American Auto Shield) should pay, and they are refusing. I today called vehicle protection center again today ( 10-20-14 ) And fortunatly they again said the engine should be covered, I asked can they PLEASE 3 way me with A.A.S. so we can resolve this, they said they couldn't do that, but they could call.... It's been a week my truck has been at dealer waiting to get fixed, and I was sold a policy, I paid in full, and now it's time for them to step up to pay, and still no resolve... Product_Or_Service: warranty

Desired Settlement: The dealer says 5 ignition coils,# 2 Injector, oil seal leaking, and a ball joint needs replaced,Vehicle Protection center number is XXX-XXX-XXXX ext. 3158 that is ***** ** He will tell you about my being covered. ( I have a taped audio of him today again saying Injectors, and ball joints are covered, and yet American Auto shield says its not, meanwhile I'm without my vehicle for a week. My claim number at American Auto shield is # XXXXXX if you call them.. So, basically it's a bait and switch.

Business Response: Initial Business Response /* (1000, 5, 2014/10/29) */ I have checked with American Auto Shield on the submitted claim referenced in this complaint. As American Auto Shield is fully responsible for claims procedures. Any complaints regarding claims issues should be directed toward American Auto Shield through the Denver BBB. That being said, American Auto Shield has informed us that this claims is still open and active and has not been denied. It does appear that there are several failed parts on Mr. ***********'s vehicle that are not listed as covered components under American Auto Shield's terms and conditions of this contract. Ignitions coils, rear pinion seal and ball joints are not listed as covered components. The fuel injectors are going to be covered and American Auto Shield has set another inspection to see if the shop can demonstrate any other failure. This claim is still pending with AAS. When Mr. *********** purchased this coverage, the sales representative directed him to our website to review the sample contract; so he could see for himself the terms and conditions that list all covered components. During the sales call, Mr. *********** did go to the website and was reading the actual terms and conditions. These terms and conditions list each component covered in the transmisson, engine, drive axle, air conditioning, etc. Again, the claim is still in the process of being reviewed by American Auto Shield, an A+ rated company with the Denver BBB.

11/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Refused refund due to non payment. The contract states this is at the discrertion of the administrator. I started this contract in August of 2013. I paid the down payment, then made regular, on time payments until May of 2014. At this time, I had moved & was settling in at the new place & job. During this time I was having some financial hardships. This, I called & requested to cancel the contract. I was talked into keeping the contract & that a payment will be deferred. I tried to cancel again, same story. My car is still new & I said I would look at choosing a warranty closer to the expiration miledge of the factory warranty. Eventually I missed a payment. I called & requested a refund in July of 2014 & was told there will be no refund because of non-payment. So, I studied the contract & called back a month or so later. I got the same response. So I read what is stated in the contract: "In the event your contract is cancelled for non-payment, you will receive, at the administrators discretion, either: a. a pro rata refund based upon the total contract purchase price calculated based on the greater of the days in force or the miles driven compared to the total contract term, less claims paid and less a cancellation fee of $50.00, subject to state specific information provided in applicable state specific addendum to this contract or b. a continuation of your contract until a future cancel date or odometer reading...... It seems this company only adheres to the discretion part of the contract, which is basically no refund. Which I did not find in those exact words.

Desired Settlement: At least a refund of 85% of amount paid. Total Cost: $1860.00 Down payment: $334.91 Payments made: 9 @ 84.73 = $762.57 Total: $1097.48 x 85 = $932.86

Business Response: Initial Business Response /* (1000, 5, 2014/10/28) */ ********************, the administrator of Ms. *******'s service contract, had given her continuation of her coverage until a future cancel date or odometer reading based on the total amount paid in. As a gesture of goodwill, we would be willing to have this changed to a prorated refund based on time an miles driven less $50.00 cancel fee. ******************** will be mailing Ms *******'s refund to the address listed in this complaint, as we have a New Mexico address on file. She should be receiving her prorated refund in approximately 2 weeks.

11/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We have received their letters many times through the years trying to get us to purchase an extended warranty plan on our, now 12 year old, vehicle. We have called them each time and requested they remove our name and address from their list. We have been told each time they will remove all our information from their system yet we receive another letter within a few months.

Desired Settlement: Remove all our information from their system and not give or sell our information to another company.

Business Response: Initial Business Response /* (1000, 5, 2014/10/27) */ We do not show any incoming or outgoing calls to the number Mr. ******** has listed in his complaint. I also do not have a file for **** or ***** ********. I would be happy to remove the information provided in this complaint from our mailing list, but I have no calls from the ********'s with the number he has provided. I respectfully request this complaint be removed from our file.

10/31/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Continued harassment by phone when they were TOLD to STOP calling me trying to sell me insurance. I DONT WANT IT !!! Received several phone calls from this company as well as their mailings. I have told them to stop and have sent them faxes and letters to stop and told them verbally to stop calling and sending mail. yet I still receive calls and mailings.

Desired Settlement: STOP CALLING ME AND SENDING MAIL !

Business Response: Initial Business Response /* (1000, 11, 2014/07/10) */ We have no way of knowing if Mr. ***** has received one of our mailed advertisements of if he is receiving advertisements from another marketer without him providing the customer ID number listed on the mailed advertisement. If Mr. ***** could provide the customer ID number listed on the mailer, we can determine if it was sent on our behalf. If it was, we would be happy to remove Mr. ***** from our mailing list. We do NOT call consumers unless they have had prior coverage through our company. We respectfully request that this complaint be removed from our file until it can be determined if the mailer he received was sent on our behalf. Thank you. Initial Consumer Rebuttal /* (3000, 19, 2014/07/28) */ So I responded to the all companies questions with the FACTS of the case and BBB closes the case as invalid. Did the BBB even read my response? I have received three or four such mailings in the last 6 months. I have sent by US Mail and faxed your company to stop sending such mailings on January 13, 2014. #********** customer ID you requested. Really!! Regardless if I am a consumer that had prior coverage or not when I request verbally and in writing (Faxed and mailed January 13, 2014) that all contact be stopped and I continue to received calls and mail from your company,. I would constituent that as harassment. Apparently.. It seems I will have to contact the Attorney General's Office to explain to you what "DO NOT CALL" means if you do not stop contacting me. \ Thank you for being so consumer friendly and not include your real name. Final Consumer Response /* (3000, 24, 2014/09/18) */ 10/10/14: Mediation department requested telephone number via e-mail. 10/31/14: No response from consumer.

10/29/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Company sent a letter stating that I was no longer covered by my factory warranty. Dealership confirms I am still under warranty. I received a letter stating Kia Soul 2013 to my name and address with the number X-XXX-XXX-XXXX to call. Opening the letter reveals that if my factory warranty has run out, I will be responsible for paying for any repairs. I have the option to protect my vehicle beyond the factory warranty. I called the number and spoke to ***** who asked for the ID number in the letter: 273CXXXXXX and tried to tell me my factory warranty had run out. I kept asking him to take me off the list and he kept changing the subject or giving me other information. I let him know I already had an extended warranty though the dealership and he insisted it was not good enough and would not cover me like this option. He wanted almost $400 down and 15 monthly payments of almost $200. I ended up hanging up on him. He called back. Not only do they have my personal information, but my home phone number as well. I did not give him this or confirm my address. I am told I only have until October 21, 2014 to accept this offer. I called my dealership to confirm I still had coverage and they informed me of a money scam they had been experiencing. ***** did mention that they are commissioned by the dealerships though to sell warranties. As far as I know when I bought my car, I didn't want any third parties to get my information. Only the bank and the dealership. I went through ************* in Keene, NH and purchased my vehicle on March 23rd, 2013. I would like these people to stop calling me, but even the donotcall.gov doesn't seem to keep them at bay. I still get the letters and I still get phone calls just from different numbers. They are wasting my time and my money by harassing me. If they continue, I should be compensated for my time to keep telling them, "No!" and to be taking off of the list.

Desired Settlement: Stop calling me and sending me letters. I've wracked up about 16 hours searching information online, calling phone numbers so I can ask to be removed, dealing with people who do not listen to me, and dealing with mail. If they would like to compensate me for my time at a fair rate based on Massachusetts wages and the fact that I have two associates degrees and working on a bachelor's, I'd be happy to accept. They obviously get paid to bug me, so maybe I should get paid to deal with them. This takes time away from my family and my daughter and I do not appreciate it.

Business Response: Initial Business Response /* (1000, 5, 2014/10/28) */ Ms. ******** called our office on October 15, 2014 to inquire about a mailed advertisement she received that was sent on our behalf. Our representative explained the coverage that we offer. At the end of the explanation the call disconnected. Our representative called Ms. ******** back and apologized for the disconnection. At that time Mr. ******** requested that their contact information be removed from our mailing list. Our representative said he would be happy to do that. These are the only 2 calls we show in our system. The first lasted 8 minutes and the second was a 2 minute call. She show no other calls to or from the number listed in this complaint. There are many marketing companies out there that "cold call" consumers. We do not. There are also many other marketers that send mailed advertisements. It sounds like the ********'s are receiving solicitations from several different companies. We have removed them from our mailing list, as they requested. Initial Consumer Rebuttal /* (3000, 7, 2014/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for taking me off the calling list. I also expect to be taken off of the mailing list as well. Your documents that are sent out are used as scare tactics to get people extra coverage they may already have or do not need. If you truly work for the automotive dealerships, then perhaps you should appoint people at said dealerships where they can sell their service in a more direct fashionit would probably bode better for sales since they could try to include it within their loans. I would like to suggest you change your advertisements to more clearly resemble an actual advertisement and state as such clearly on the outside of the document. Previous phone calls from other numbers all point to your business when I check them online. A few were asking for other people entirely when they had called me, but always at my number. I found this a bit strange as I have had this number for some time. Not sure if people were just giving a random number or a number they found so they wouldn't have to pay what they may have owed to you for insurance? I would ask to be taken off the list, and some would just hang upnot letting me know that I would be taken off the list. Some would say okay and sorry to bother me then hang up. Many could not tell me what the business was called at all because I was not the person they needed to speak to. Most of the time I didn't answer but got calls a few minutes before 8am EST and some roughly 10 minutes after 8pm EST. My issue is that I had to report it on here to get taken care of. You should be one step ahead. Is it frustrating when you are trying to offer services? Yes! I get that! I'm sure a lot of your people work on commission too.. Maybe try to focus more on making employees happy so they are not so pressured into sales, proving you are not a scam (there are tons of negative things about the company online if you search through google which does not bode well for business), and having better clarity with your advertising. This was the obvious way to get your attention and report this issues directly with someone who will actually read and think about this, not hang up on me, or try to sell me something I do not need at this time. Thank you. I consider the matter resolved after this has been read as I have not received any calls since I filed the report.

10/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called to ask for removal from mailing list. After being subjected to a leading, high-pressure sales pitch on which I hung up, they called me back. I received a deceptive looking physical piece of mail from this company which made it appear as if my vehicle warranty was being handled by them (which it was not). I called the phone number on the mailing to ask to be removed from their mailing list. The person who took the call then subjected me to sit through a sales pitch on which I hung up on him. I had initially blocked my phone number, but then to my surprise, after hanging up they called me back (having gotten my phone number not from me personally). This is unsolicited, unwanted contact from a company I want nothing to do with.

Desired Settlement: I just want them to know this is no way to do business. A letter of apology would be nice along with a promise to never contact me by mail or phone.

Business Response: Initial Business Response /* (1000, 5, 2014/10/24) */ We have already removed Mr. ***** from our mailing and call list as he requested. Mr ***** called our office and asked to be removed from our mailing list. Our representative was very polite and stated that he could give him information about the coverage if Mr. ***** would like. It's free information that might benefit Mr. *****. Mr. ***** did not object and listened to the information regarding the extended service contract. The call only lasted 4 minutes 23 seconds. When the representative completed the sales pitch, which was very low key and polite, the call disconnected. Our sales rep called him back thinking the call was disconnected. At that time, Mr. ***** said he was not interested and asked that we remove his information from our system. Our representative said he would do that. This second call only lasted 44 seconds. Mr ***** has been removed from our mailing list and call list. He will be receiving no further contact from our company from this point forward.

10/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Told only had to call to cancel within 30 days and receive full refund. When called told was canceled and to send letter to get refund. When accepted the program was led to believe my car was out of warranty. Was informed that I would receive a full refund of the $150.00 I paid to enroll if I called to cancel within 30 days. I called to cancel within the timeframe and was told the contract was canceled. When asked about the refund was told that I had to send a letter requesting the refund. I asked for a fax number to submit the letter and was informed that it could not be faxed and had to be done by mail. I then started getting phone calls saying I had not made my payment. When I informed the caller I had canceled the program I was informed it was not canceled until they received the letter. This is not what I had been told originally in any previous contact. The letter had been sent but there was no refund. When I received another call I demanded the refund immediately and pushed until I finally got an email. I sent a copy of the letter via email and by mail. I was told it would be a prorated refund since I did not cancel within the 30 days. I informed the caller that I had canceled within the 30 days and expected a full refund immediately. In checking my bank account I later found a partial refund of $39.80. I called insisting on my full refund andwas iinformed that this was all I was going to receive as they did not get the letter and it was unfortunate the original letter did not make it to them but that was the way it was. I spoke with 2 supervisors who refused to give the remainder of the refund. I informed them that I was going to file a complaint with the BBB, the Attorney General and was going to file a lawsuit against the company and the owners. They were unconcerned about any of the complaints and refused to release the names of the owners.

Desired Settlement: I want my full refund of the $150.00 that I paid originally, to have my information expunged from their records and to be removed from all of the calling and mailing lists of this and all of the companies related to them. If there was anything posted to my credit reports regarding late or missed payments I want those erroneous posts removed.

Business Response: Initial Business Response /* (1000, 5, 2014/10/21) */ We spoke to Ms. ******** on August 7, 2014 and she was given the cancellation procedures. Per the contract, she needed to fax, email or mail in a signed letter giving us her authorization to cancel her coverage. We never received that letter. Ms. ******** contacted our office again on October 1, 2014 regarding the cancellation. She then emailed us her authorization for cancellation. Per the contract, a customer is entitled to a full refund within the first thirty days after purchase. We did not receive her authorization for cancellation until just shy of 60 days after purchase. That is why she received a prorated refund. We will, as a gesture of goodwill, refund her the remaining down payment made.. to her Mastercard. This will constitute a full refund of the monies she has paid into her contract. She should see that refund to her card in approximately 3 business days.

10/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Have requested removal from mailings for cars I don't own or cars still under mfg warranty. I have made several requests to be removed from Vehicle Protection Center's mailing list because they keep sending me unsolicited 'Important Vehicle Protection Information' for cars that I don't still own or are still under manufacture warranty. Mailing says ***2nd Attempt to Contact*** yet they have contacted me repeatedly and won't stop. The number in the mailing is X-XXX-XXX-XXXX.

Desired Settlement: I have made several requests to be removed from Vehicle Protection Center's mailing list.

Business Response: Initial Business Response /* (1000, 5, 2014/10/09) */ We received a request on October 7, 2014 from Ms. ********* to be removed from our mailing list. Her information has been removed. There are several different marketing companies that send similar mailed advertisements should Ms. ********* continue to receive additional mailers.

10/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The offer letter from Vehicle Protection Center is unsolicited, deceptive and predatory. VPS issues unsolicited offer letters that appear to be from Ford or the car dealer. They are deceptive, alarmist, and confusing to the unsuspecting customer.

Desired Settlement: Remove me from mailing list and stop advertising your service with alarmist claims and disguising it as a factory offer.

Business Response: Initial Business Response /* (1000, 5, 2014/09/02) */ There are many marketing companies out there that send mailed advertisements. The advertisements sent on our behalf state that "Vehicle Protection Center is an independent nationwide company marketing vehicle service contracts on behalf of leading third party administrators", "Vehicle Protection Center is not affiliated with any auto dealer of manufacturer". If Mr. ********** can provide us with a customer ID number that appears on the mailers, we can determine if it was sent on our behalf or by one of the many other marketers out there. We will be happy to remove Mr. ********** from our mailing list. We respectfully request this complaint be removed from our file unless it is determined that he did, indeed, receive one of our mailers. Final Business Response /* (4000, 14, 2014/10/07) */ Again, the mailed advertisements sent on our behalf do state that Vehicle Protection Center is not affiliated with any dealer or manufacturer. We will remove Mr. **********'s information from our mailing list.

10/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased the contract November 2009 for $1,539.00. I made monthly installments for $59.26 for 24 months. I went to get my car repaired in 2012 and they called back and said that the item wasn't covered. I would have to pay the $928.00. I paid it. 2013 I took my car in because there was a timing belt problem. They refused that repair also. I called them and said based on the number of times I have been denied my claims I want to cancel my contract.

Desired Settlement: I would like my $1,539.00 returned to me. They lied to me and had no intention on paying for any repairs.

Business Response: Initial Business Response /* (1000, 5, 2014/10/10) */ As we are only the marketer Mr ****** purchased his Gold Key Extended Service Contract through; we have no influence or authority over claims procedures, approvals or denials. I did contact **** *** regarding this complaint and they supplied me with the following claim notes: **** *** stated that there is an open claim in progress. Once they receive the required proof of maintenance documents from Mr. ******; they can move forward with the claim. **** *** has not yet received these documents from Mr. ******. If Mr. ****** has any complaint regarding claim procedures, it would need to be directed toward **** *** at **** ***** ****** *********** ** XXXXX X-XXX-XXX-XXXX through the Huntsville BBB.

10/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Receive frequent calls/mail from this company. I have never owned the product they allege. Will not stop calling or mailing despite asking to stop This company has been sending me mail and calling frequently (multiple times per day) in regards to buying an extended vehicle warranty for a 2007 Jeep Wrangler. I have NEVER owned this vehicle or any like it. They have been calling several times per day. Often in spurts during a one or two week time period. Each time they call, I have ever so politely explained the situation to the respresentatice and asked them to remove me from their data base. No-results. Ever. They often call from call centers with local area codes instead of 1-800 numbers so it is tempting to answer and have to deal with them. They have also been repeatedly sending mail to my home address urging me to buy their product. The ID number associated with me is **********.

Desired Settlement: Please STOP harassing me with incessant phone calls and mailings. Its getting very annoying to have my phone ringing several times in an hour while in a meeting to hear from this company trying to sell me an insurance policy for an item Ive never owned. I would also appreciate a letter that say they are sorry for waisting my time.

Business Response: Initial Business Response /* (1000, 5, 2014/09/30) */ We have never called the number listed in this complaint. We do not "cold call" consumers. We only call consumers who have had prior coverage with us and it is time for renewal or they have requested rates for coverage on our website. There are many marketing companies out there that do "cold call" consumers. I would guess that he is receiving calls from one or more of the other marketing companies; then received one of our mailed advertisements and assumed the calls were from our company as well. That is not the case. We would be happy to remove Mr. ****** from our mailing list. We respectfully request this complaint be removed from our file, as our company has not called the number listed on this complaint.

10/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Fraudulent Marketing with regard to vehicle warranties. I was contacted last February by this company and was told my warranty on my car was about to expire. It was not. Believing the lie re the warranty, I gave them my credit card info and they charged me $150 initially and $85.12 each month subsequently. I contacted my CC company to dispute the latest charge, they did not respond to the CC company but they then charged my card $1570.40. My CC company will not pay and I have since cancelled the old CC #. I still require the refund of the intial $150 and the six following payments of $85.12 for a total of $660.72.

Desired Settlement: Refund of $660.72 to: ******* ****** *** W **** ** ******** IL XXXXX

Business Response: Initial Business Response /* (1000, 5, 2014/09/30) */ We do not show a customer with that name listed at that address. If any customer wishes to cancel their coverage, they would need to fax or mail a signed letter giving us their authorization for cancellation. This notice would need to include their contract number or VIN number, their reason for cancellation and their current odometer reading. They would then receive any prorated refund they would be due. If the cancellation is within the first 30 days of purchase, they would receive a full refund. The fax number this letter of cancellation would need to be sent to is -XXX-XXX-XXXX or it can be mailed to our address listed on this site.

10/1/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I signed a contract with them February 2014 putting $150.00 down. They are billing me $90.00 per month. I decided to cancel it and they have been rude and will not except my cancellation.

Desired Settlement: I want to cancelled the policy. I would like to know if I get a refund.

Business Response: Initial Business Response /* (1000, 5, 2014/09/24) */ We had not yet received a letter requesting cancellation from Ms. ****. We can accept this complaint as Mr. ****'s letter of cancellation. We have waived the cancellation fee as a gesture of goodwill and Ms. **** will be receiving a full refund of $763.75 from United Car Care in approximately 10-14 business days.

10/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After receiving a notification in the mail about an extended warranty for my car and thinking it was directly related to the company I purchased my vehicle from, I called customer service because I was concerned that it might be something I needed to take care of. The customer service department convinced me to sign up for the Platinum coverage which I did. After consulting with my family, they told me I did not need this additional coverage and being on a fixed income could not afford the monthly payment. I called the customer service department on 9/19/14 and told them I wanted to cancel the coverage and they proceeded to give me all kinds of excuses why I needed to keep the coverage. I was put on hold for about 10 minutes and another representative got on the phone and tried to sell me a cheaper policy. I tried to tell him several times to cancel and he CONTINUALLY talked over me and I was not able to finish my sentences. He was very rude and as I tried to talk he would raise his voice a little higher. The conversation ended with him telling me he would send out a new and cheaper contract, which I told him I did not want but he still kept talking and eventually told me to have a nice day and hung up the phone. I called again on 9/22/14 and attempted to cancel again and talked to the same representative and the conversation went nowhere and I eventually hung because I was tired of being talked over. Their customer service is the worst I have ever dealt with. Product_Or_Service: Extended Warranty

Desired Settlement: I would like my initial deposit of $150.00 refunded to me.

Business Response: Initial Business Response /* (1000, 5, 2014/09/24) */ Ms. ********'s coverage has been cancelled and she has been refunded the $150.00 down payment she made back to her Visa Card. Visa generally takes 3-5 business days to show a credit to an account.

9/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Vehicle Protection Center scamming sick and elderly stating factory warranty expired requiring immediate action. I am an elderly woman with my ailing husband on assisted living in a nursing home. Just over 18 months ago my husband who has dementia purchased a 2013 vehicle Chevrolet Cadillac of Santa Fe, NM. The vehicle came with a factory warranty of 5 year, 100,000 miles. The dealer, for some reason convinced my ailing 96 year old husband that he needed additional 10 service warrantee. My husband doesn't have much time left, but if he were to live..., combining the warrantee that came with the vehicle with the warrantee the sales person convinced my 96 year old husband he needed, my husband would be 121 years old when the policies expired. My husband went into Hospice care a few short months later. Just 12 months after the vehicle purchase Chevrolet Cadillac of Santa Fe, NM. I started receiving unsolicited mail from Vehicle Protection Center stating in big bold big letters "Request for action - important vehicle information enclosed ... Please call immediately" ... "this letter is to inform you that if your factor warranty has expired, you will be responsible for paying for any repairs. There was less than 5 thousand miles on the vehicle. Not know all the details with the purchase from Chevrolet Cadillac of Santa Fe, NM., I was scared that my vehicle was not under warrantee so I called the number on the letter. My family, going through my affairs immediately identified the issue when they reviewed my bank statements seeing an automatic withdrawal of $186.53 going out of my account to ******** Payment Center. My family contacted ******** requesting a freeze on the account. Then contacted Vehicle Protection Center to cancel the policy. They were put in contact with a lady by the name of *****, who said she understood the significance of the situation, and she would freeze the account...., but she also needed to talk to me personally. I was to call her back at XXX-XXX-XXXX, ext 3157. My family and I called the number and was put in contact with a sales rep by the name of *****. My son-in-law requested that he transfer the call to ***** at extension ***** and that she is expecting our call. ***** wanted to know the nature of the call, and we told him it was to cancel the policy. I had the phone on speaker with my family present..., and ***** refused to transfer the call and kept trying to convince us to keep the policy telling us that the GM policy, and the Extended 10 year was no good. We kept requesting to talk to *****, which ***** refused. After over 15 minutes we insisted to talk to *****'s supervisors, which he refused for another 5 minutes, after which we were put on hold. After a few minutes on hold, *******, who claimed to be the supervisor listened to my request to cancel the policy, then went into another sales pitch that we needed to keep the policy. We told ******* a number of times that we wanted to cancel. Finally, after another few minutes ******* said that we had to cancel in writing. We then had to request where and who to send the cancellation letter. We were finally told to send the cancellation letter to Vehicle Protection Center *** *** ****** **** ***** *** ******* MO XXXXX.

Desired Settlement: With "all" my saving going into pay for a nursing home, this has been a horrible nightmare. My cancellation letter is going out today. Please help expedite the process. Also, please help that this does not happen to anyone else.

Business Response: Initial Business Response /* (1000, 5, 2014/08/21) */ We just received a call from Ms. **** regarding cancellation on August 20, 2014. Generally, as stated in the contract, when a customer chooses to cancel their coverage after the first 30 days, they would be eligible for a prorated refund. Considering Mr. ****'s situation, we would be more than happy to refund her in full as a gesture of goodwill. Ms. **** will be receiving a full refund of $1327.65 mailed to the address listed above in this complaint. She will be receiving the refund check from United Car Care, the administrator of the coverage she purchased, in 10-14 days. Respectfully, Vehicle Protection Center Initial Consumer Rebuttal /* (3000, 12, 2014/09/11) */ Agree with case being closed. Initially I thought there was an problem because I received a new bill on August 29th. The check for the full amount arrived a few days later. Vehicle Protection Center reimbursed me as promised. Thank you - ****** ****.

9/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received what appeared to be a legit warranty coverage in the mail for my daughters Nissan Rogue. I decided to go to the dealership to ask questions about it. While I was there my wife out of good faith wanted to pay the bill thinking my daughter would lose coverage on her car. She paid the amount in full, $2695.00. When I returned with the information from the ********** ****** Dealership that this was a scam and my daughter had purchased a 100,000 mile warranty when we bought the car. My wife told me what she had done. My wife called Vehicle Protection Center and explained. She was harassed and told she "needed the coverage and it was purchased and had to keep it." I then got on the phone with them and the same thing. I could not get a word in. I then went to my bank and tried to get the charge canceled. It had already processed. I was then instructed to write a letter by Vehicle Protection Center for the reason I wanted to cancel the plan. They will not confirm if we will be reimbursed. Product_Or_Service: Vehicle Warranty Account_Number: **********

Desired Settlement: $2695.00 returned to personal account

Business Response: Initial Business Response /* (1000, 5, 2014/08/28) */ We will take care of getting the coverage that the *****'s set up cancelled out for them. They will be refunded in full, back to their MasterCard ending in ***** There will be two separate refund transaction to that card. One for the down payment and one for the paid in full transaction Ms. ***** initiated. That being said, Nissan offers a 36 month 36,000 mile factory warranty and a 5 year 60,000 mile limited powertrain warranty. This coverage with American Auto Shield would have covered them with new car coverage through September of 2019 or to 101,000 miles. This is excellent coverage with American Auto Shield, an A+ rated company with the Better Business Bureau. They have paid over 109 million dollars in covered repair bills for their customers. The representative they spoke with was just trying to let them know the difference between the limited powertrain coverage that Nissan provides and the new car coverage they had purchased. After that was discussed, they did give the *****'s the cancellation procedures. We do apologize for any inconvenience this caused the *****'s. The *****'s should see the credits to their MasterCard in 3-5 business days.

8/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Charge more than what was agreed upon. I have 2011 touareg TDI, I was offered by the agent a warranty of 5 yrs or 100000 mile. Price given $2756. I agreed, only to find out that I was charged $2889. Called the customer representative. They won't change the amount to the original. Watch out for this company. Representatives : ******* ******* ******* They will give you too many excuses. Will cancel the contract.

Desired Settlement: Honor the original price given $2756 or cancel and refund the whole amount charge from the credit card

Business Response: Initial Business Response /* (1000, 10, 2014/08/21) */ We reviewed the sales call and found that, when Mr. ** supplied the sales representative with the VIN number of his Touareg, the price of the coverage came up as $2889.00. Mr. ** agreed to that price. That being said, we value Mr. ** as a customer and we would be willing to adjust the price of his coverage down to $2756.00. This will lower his monthly payments from $114.13 to $108.59. We have submitted this revision to the payment processing center and will send an adjusted contract out to Mr. ** in a couple of days. Please let me know if you need any further information. Respectfully,

8/21/2014 Problems with Product/Service
8/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a warranty from this company and have paid every month for protection. Now that I need the protection they are refusing to honor the contract over a mileage discrepancy. I was asked when purchasing the warranty for an estimate of mileage on the vehicle. Not an exact number. They messed up and are refusing to rectify the problem. Now I am out of a vehicle. This is a scam!! Product_Or_Service: Vehicle protection plan Account_Number: **********

Desired Settlement: Refund for months paid for protection. 4 months times $96.00. Which comes to $386.00

Business Response: Initial Business Response /* (1000, 5, 2014/08/18) */ Mr. ****** contacted United Car Care, the administrator of his coverage, and let them know that he has a new vehicle. We will take care of getting Mr. ********* coverage he had for his 2009 Dodge Journey cancelled and we will refund him in full. He will be receiving a refund of his down payment of $150.00 back to his Visa Card within the next 3-5 days and the three monthly payments he made will be refunded by United Car Care. He should be receiving that refund check in 7-10 days.

8/21/2014 Problems with Product/Service
8/18/2014 Billing/Collection Issues
8/18/2014 Advertising/Sales Issues
8/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Harrassment by US Postal Mail, Order to Cease and Desist by Attorney General of the State of Missouri This company has repeatedly sent me Extended Warranty "offers" under the guise of different company names. I sent all of the information I had received, along with my letter to VPC ordering them to cease and desist from contacting me in any manner, i.e., by postal mail, phone, electronic mail, etc., to the Honourable ***** ******* Attorney General of the State of Missouri. They are continuing to contact me. Something needs to be done further to shut this scam company down.

Desired Settlement: Cease and desist from contacting me in any manner, i.e., by postal mail, phone, electronic mail, etc.

Business Response: Initial Business Response /* (1000, 5, 2014/08/08) */ We show that Ms. ****** called our office on August 6th and asked to be removed from our mailing list. We removed her immediately. As she stated in this complaint, she has received mailers from different companies. We ONLY send mailers out in our name, Vehicle Protection Center. The other mailers she is receiving ARE from different companies. There are many marketing companies out there that send very similar mailers. Again, we have removed Ms. ****** from our mailing list, as she requested. She should be receiving nothing further from our company. Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information is not truthful.

8/12/2014 Problems with Product/Service
8/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has mislead me the entire time now I am not getting refunded like I was told and continue to be charged Vehicle Protection Center contacted me to try out a service they offered which I was told I could cancel and receive a full refund. I called to cancel on 8/7/13 I was given the run around on the phone to try it longer for cheaper, I kept getting transferred around very frustrating. I was eventually told that it would be canceled and no further payments would be taken out every month $109.90 was taken out of my account for the last 11 month and of course there was the initial down payment of $195.00 for a total of $1403.90. Every time I call I get the run around and I have not been treated well at all by this company. What the sales agents tells you is not what you get that is for sure it sounds legitimate and it makes you think you are getting a deal but then when you are told you can try something for a full refund and they keep charging you with no customer service this has to stop the many letters I have written and phone calls I have made are getting me nowhere with this company and the charges keep coming out of my account.

Desired Settlement: Please stop all payments and refund me as you told me you would.

Business Response: Initial Business Response /* (1000, 5, 2014/08/07) */ Mr. ****** did not call our office on August 7, 2013 to cancel his coverage. In fact, he called our office on September 26, 2013 to give us his updated credit card information for his subsequent payments. This call was nothing but cordial and polite and only lasted just over 2 minutes. He has never let us know that he wished to cancel his coverage for his Nissan Titan. This is excellent coverage through United Car Care. If Mr. ****** has any questions regarding his coverage he is welcome to call our customer service department at X-XXX-XXX-XXXX. If he would like to cancel his coverage he just needs to let us know what his current mileage is and we would can take care of that for him.

8/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have received a notification in the mail stating that my warranty coverage on my vehicle has expired. It has in fact not expired. I have received a notification in the mail stating that my factory warranty coverage on my vehicle has expired. It has in fact not expired. I have a lease and purchased an additional warranty through the dealership. I have never asked for this solicitation and find it offensive that they would try to use scare tactics to get me to purchase their product. They barely identify their company which almost makes it look like it is coming from the dealership itself. I will also be filing this with my state attorney general.

Desired Settlement: I would like this company to stop contacting me and my family.

Business Response: Initial Business Response /* (1000, 5, 2014/07/16) */ If Mr. ******* can provide us with a customer ID number that appears on the mailed advertisements, we would be able to determine if the mailer was sent on our behalf or came from one of the many other marketing companies that send out similar mailed advertisements. We would then be happy to remove Mr. ******* from our mailing list. Our mailed advertisements do NOT state that the factory warranty has expired and clearly state that we are not affiliated with any dealership or manufacturer. We respectfully ask that this complaint be removed from our file, as Mr. ******* has not shown that he received anything from our company. Initial Consumer Rebuttal /* (3000, 12, 2014/07/28) */ The ID on the top of the mailer is **********. Please make sure that we are not included in any future mailings. Final Business Response /* (4000, 14, 2014/07/29) */ The mailer Mr. ************** received was sent on our behalf. We will be happy to remove him from our mailing list.

8/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The first day I called, I asked about the return policy. They said I had 20 days and all I had to do was call them and cancel. Now when I cancel, they tell me I cannot because I signed a contract. They told me to wait 5 days and if I didn't like it to call back. So I waited 5 day and they told me I couldn't because I signed a contract. I didn't sign anything. They finally sent my contract after 2-3 weeks which was shortly before I called to cancel and I did not sign it nor send it back. Now they're telling me to write a letter to cancel.

Desired Settlement: Refund my money.

Business Response: We spoke to Mr. Smith and told him he did not have to send in a letter of cancellation. His coverage has already been cancelled and he has been refunded.

8/1/2014 Delivery Issues
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11/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a mailing with my vehicle make and model on front of envelope and it looked important with "REQUEST FOR ACTION - IMPORTANT VEHICLE INFORMATION ENCLOSED" in bold. Inside the words PLEASE CALL IMMEDIATELY for extending warranty on my car. I placed the call on 10/14/13 and was given a sales pitch on all the coverage including roadside assistance this extended warranty would give me. I thought an actual car company extended warranty, I was told cost reduction of 400 dollars to sign up for total cost of $2893 for 5 years and 100,000 miles of coverage from mileage. I agreed to purchase the policy on the phone for $194 down payment and monthly cost of $112 for 24 months. I was having misgivings right after the phone purchase and I attempted to cancel by calling customer service two days after I purchased but was convinced to wait until I read the written contract and was assured that I could call to cancel if I desired after that and within the FREE LOOK period. On Oct. 25, 2013 I called customer service and again attempted to cancel. I was told I needed to answer several questions before the cancellation could be processed. After several attempts at interrupting another sales pitch I was told I needed to cancel the policy in WRITING according to the contract language. I am within a ?Free Look? 20 day cancellation period and I purchased over the phone and believe I should be able to cancel over the phone. I had not used any services covered by the contract which is not even active yet because, based on contract language, it is not in effect for 30days after purchase and 1,000 miles from odometer reading on contract purchase. I believe the information I received at time of purchase was inaccurate and misleading. The contract has so many prenotification, copays, limits to coverage, non-coverage and maintenance requirements that I would be amazed if it would be affective for anything. I am thoroughly disappointed and believe it is a scam. Product_Or_Service: extended warranty for vehicle Order_Number: XXXXXX Account_Number: XXXXXXXXXX

Desired Settlement: I have sent a written letter to the company on this date, 10/25/2013, based on the requirements I was told I by phone by supervisor in customer service. I want a full refund of the down payment of $194 - credit on my **** and assurance that no further payments will be processed on my credit card. In addition, I want written confirmation that the policy has been cancelled. I do not want any further sales letters to be sent to me from this company.

Business Response: Initial Business Response /* (1000, 5, 2013/10/30) */ Ms. coverage was with ****** *** ***** She had a $100.00 deductible for any covered repairs. ****** *** **** has paid over $148 million dollars in claims for their customers. ****** *** **** is an A+ rated company with the BBB and is an industry leader in providing extended service coverage to consumers. That being said, Ms. called our office on October 25 and requested cancellation. She was given the cancellation procedures at that time. We received her letter giving us written authorization to cancel her coverage on October 29th. Her coverage was cancelled and refunded back to her **** Card ending in **** on that date in the amount of $195.00. Her coverage has been cancelled, she has been refunded and no further payments will be deducted from her **** Card.

11/7/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased an extended warranty and four months later had a problem with my A/C. I took my truck to the dealer and paid for an inspection they diagnosed my condensor was leaking. I contacted the warranty company and they did a second inspection and got the same results. They then gave me several reasons for no coverage even going to the lenghts of accusing me of knowing I had the problem befor I purchased the warranty. I called the customer service center to rectify the issue and after reviewing my policy they found no probable cause for no coverage. They still refused to repair my truck or refund my money. I then complained to a different customer service center which they transfered my to and they stated they could reduce my paynets to $22.00 less I disagreed to the new terms. I was also treated in a very rude and inappropriate manner by one of the agents over the phone. Please be advised and aware of any warranty's with this company my truck still needs to be repaired and they refuse to help me which is the reason for this form of action. Product_Or_Service: 06/2013 Account_Number: HDMXXXXXXX

Desired Settlement: I would like my truck repaired or my money returned as well as they money I paid for the inspection.

Business Response: Initial Business Response /* (1000, 8, 2013/11/07) */ If Mr. chooses to cancel his coverage for any reason, he would need to provide us with his current mileage and request for cancellation. He would then receive any prorated refund he would be due.

11/4/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I received a mailing with no contact information other than a toll free number, that says I will be responsible for costs unless I respond immediately I received a mailing from a company called Vehicle Protection Center that identifies itself as a company marketing unspecified contracts on behalf of unspecified third party administrators. No other information about the source of the mailing is provided other than the toll free number that a "request for action" informs me that "I will be responsible for paying for any repairs" unless I "call immediately." The number given is XXX XXX XXXX. The make and model of my car is identified. A $100 discount on extended warranty coverage is offered, but no indication of the original price of such coverage is tendered. There is no option to decline this coverage or have my name removed from the mailing list

Desired Settlement: This company should offer a means to opt out of any future solicitations through a web site that requires no more identification than what is in the letter, or via a separate phone number. The most disturbing part of this solicitation is that it is clearly targeted at people with early stages of dementia or other mild mental illnesses, and cannot distinguish between an offer and an obligation. Shame on them!Take me off your list!

Business Response: Initial Business Response /* (1000, 5, 2013/10/29) */ If a consumer wishes to be taken off our mailing list, all they have to do is call in and request that and we will immediately have them removed. I would be happy to remove Mr. from our mailing list with the address he has provided in this complaint. That being said, the notice states that IF your factory warranty is about to expire you will be resonsible for paying for repairs. We market extended service contracts for the top three administrators in the country; ******** **** ******* ****** *** **** and ***** *************** They are all A+ rated companies with the BBB and have collectively paid over a billion dollars in repair claims.

11/4/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Unsolicited mail scam. I repeatedly receive notices in the mail from Vehicle Protection Center. On the last solicitation which in bold big letters says to "Request for action - important vehicle infomration enclosed ... Please call immediately" ... "this letter is to inform you that if your factor warranty has expired, you will be responsible for paying for any repairs. You have the option to protect your vehicle beyond the factory warranty. Please respond by 10/30/2013 Nervous believing my factory warranty had expired because I called the company to understand what the offer was about, I was then made to believe that through their affiliations they knew what factory warranty I had on the car they claimed was based on "50,000" mileage", but when I got home I found out the factory warranty was based on 100,000 mileage for 5 years and not 50,000 miles. I was scammed into buying a warranty under high pressure to take action right away. The advertisement and the broker was very misleading because I had more warranty on my car than they represented. When I called the company to ask for my money back I was referred to Customer Service and when I calmly told them I wanted my money back because I was misrepresented. Before I had a chance to say another word the Company hung up on me, and the Company made no attempt to make me whole again and refund the $150 down payment I made. Product_Or_Service: Extended Auto Warranty Order_Number: None Given Account_Number: None given over the

Desired Settlement: Refund me all monies that were paid for the Extended Warranty with their underwriter ******** **** ******* LLC.

Business Response: Initial Business Response /* (1000, 5, 2013/10/28) */ Ms. called our office on 10/24/2013 to request cancellation. Our representative did not terminate the call, however. The line went dead and our representative tried to call Ms. back. The line went to a Dr.'s office. We have received a letter of cancellation from Ms. . Her contract has been cancelled out and she will be refunded in full the down payment she made of $150.00.

11/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Back in June I got a contract for a warranty for my car. I bought the contract effective 6/12/2013. I took my car for a state inspection and it passed inspection. On the bottom of the receipt, they had a note saying my right front wheel bearing had some play in it. The man told me it should be ok. I did get new tires and an alignment and the mechanics didn't say anything about the wheel bearings. I got another card from the company in September and I started talking to the guy and told him I had coverage on my car. He asked how much I was paying and he said he could save me $1,000. I explained I already had a contract with the other people and he told me I could get out of it no problem. He wrote me up on September 3rd. I've been driving it and the other day I heard a noise in the front. I took it in and they said my wheel bearing was out on the left side. I told him about my protection plan and gave him the book. He called them and they sent an adjuster out. He saw that I had problems with the wheel bearing and he called the company back and said I wasn't covered because it was a pre existing problem with the right wheel bearing. They explained it was the left wheel bearing that needed to be replaced. They still denied my claim.

Desired Settlement: I just want them to cover the damage.

Business Response: Initial Business Response /* (1000, 5, 2013/11/04) */ We have spoken to Mr. regarding this issue. Mr. knows that ****** *** **** has full authority over claims procedures, approvals and denials. If Mr. has a complaint regarding a claim denial he would need to direct that complaint toward ****** *** ***** P O Box ***** ********* ******** ** XXXXX X-XXX-XXX-XXXX. We, as the Marketer of the ****** *** **** Covergae Mr. purchased, are not involved in the claims process at all. I will forward this complaint to ****** *** *****

10/29/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Unsolicited Advertising Complaint: Unsolicited mail about warranty service. I repeatedly have received notices in the mail from Vehicle Protection Center. I see that there have been numerous complaints including the outside notice which states: "Warning $2000 fine, 5 years imprisonment, or both to any person interfering with delivery of this letter". I lease my vehicles and therefore, am always covered until I return the vehicle. With the "2nd Attempt" notice received on 9/26/2013 (on a vehicle I no longer have), I called the number listed in the notice. The customer service person was quite rude when I told him I did not solicit or want this type of mail (because I no longer had the vehicle) and if I received anything further, I would file a complaint. He then asked if I wanted to purchase extended coverage on another vehicle...DAH!!! I requested for my name to be removed PERMANENTLY from ANY mailings and he finally said that would occur. However, on 10/14/13, I received another notice, this time for my current new 2013 vehicle. This company needs to be taught better business marketing practices or shut down. When I contact other businesses to have my name removed from mailing lists, it happens, but this Vehicle Protection Center is a major SHAM operation!

Desired Settlement: To have my name permanently removed from any future notices.

Business Response: Initial Business Response /* (1000, 5, 2013/10/29) */ We do not show any record of consumer contacting our office with the phone number that is listed in this complaint. We will be happy to remove the address listed from our mailing list. They should be receiving no futher advertising from our company from this point forward. If there is a mailing in process at this time, they could receive one more notice.

10/28/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I had bad customer services and I had a hard time trying to make a claim. I was on the phone for almost an hour just trying to cancel. And the last lady I spoke to was very rude and told me that I will not be getting a refund and kept repeating it. I also want to complaint that when it comes to making a claim they made me wait 4 hours just to get it approved and I had to miss a day of work since they didn't want to give me a car rental.

Desired Settlement: I just want to cancel that is all I am asking for. I sent out 2 letters for cancellation. I am waiting for a respond.

Business Response: Initial Business Response /* (1000, 5, 2013/10/25) */ As we are only the marketer of the ******** **** ****** Coverage Ms. purchased, we have no authority or influence over claims. ******** **** ****** has full control over all claims procedures. That being said, I spoke with ******** **** ****** and this claim submission, approval and payment went as flawless as they come. The repair facility called in the claim at 8am, ******** **** ****** approved the repair by 10:20, the repair facility had the vehicle repaired and ******** **** ****** paid the claim at 2:30pm all on the same day, September 24, 2013. No rental car is approved for a repair taking under 5 hours. Rental is approved if the vehicle has to be left at the repair facility overnight. We believe this claims was taken care of by ******** **** ****** in a VERY timely manner. Please remove this complaint from our record. As far as her cancellation request goes, she called in on October 22 upset that the claim took so long and requested cancellation. She was instructed to send in a letter of cancellation, which we have not yet received. We will accept this complaint as her letter of cancellation. She will be receiving no refund, however, because of the amount of the claim that was paid. She paid in a total of $467.00 and claim paid totaled $459.34. There is a $50.00 cancellation fee that would leave Ms. ****** with no refund owed. Again, we feel this complaint should not count against us. Everything about this claim was picture perfect.

10/28/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I have had a warranty with them that is paid in full since 4-27-09. Never had to use the warranty because the upkeep of my vehicle is kept up. My alternator stopped working on 10-2-13 and is covered under my warranty. I made a claim speaking with **** at XXX-XXX-XXXX ext 154. He requested that I send paperwork of oil changes and transmission service before any work could be done. I faxed the paperwork to him on the 10th after being able to get the paperwork together due to the fact that I had to catch rides to and from the new job that I just started. I left several messages for him informing him of the shop where my vehicle was located and the telephone number to the shop. He never returned my call. If I hadn't called him on the 15th to check the status of my claim, I wouldn't have known that he considered my claim to be inadmissible. I asked him why was that and he stated because the receipts were handwritten. I informed him that I'm not responsible for how people conduct their business and why didn't he contact them if he had questions about the papers. He restated that it was inadmissible and that was the end of the call. I tried calling back but no one answered. I feel that they see that there has been no problem with my vehicle prior therefore it shows that it's being kept up. I paid for the warranty in full as they expected and I don't feel that I should be penalized for not walking in a business telling a person that they have to give me a specific type of receipt. Product_Or_Service: 4-27-09 Account_Number: WPSXXXXXXXX

Desired Settlement: They have my money and I feel that my vehicle should have been fixed under what I have paid for and since they haven't, give me my money back and they can have their warranty back. I paid these people over $2,000 for this warranty that has not been used simply because I take care of my property. I do not think that it's fair or good business to punish me for how someone conducts their business. Then to not return my calls, I feel that it's unprofessional.

Business Response: Initial Business Response /* (1000, 5, 2013/10/24) */ I have tried contacting Ms. by phone with the number we have on file of XXX-XXX-XXXX. A woman answered and said I had the wrong number. If Ms. could give me a call and either email or fax me a copy of her repair invoice for the alternator; (Fax XXX-XXX-XXXX)or let me know what repair facility she had her ****** repaired with, I can call them and get a copy. We would be happy to take a look at the invoice and reimburse her for the repairs that are covered under her contract, as we do not agree with ********** (the administrative company Ms. had her contract with)assesment of this claim denial. All the correspondence Ms. mentioned in this complaint was with ******** We have not spoken with Ms. since December of 2011. ***** ******* XXX-XXX-XXXX

10/23/2013 Problems with Product/Service | Read Complaint Details
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Complaint: THIS IS THE WORST COMPANY IN THE WORLD! Completely disrespectful and oblivious to honest customer service. Wait on customer service to answer call for over 30 minutes. Was disconnected, then waited addition 20 minutes. Finally was assisted by a representative who refused to listen to my concerns and just tried to sell me on staying with the coverage. I was insulted and had to repeatedly ask rep to cancel my coverage and argued with rep over why I should be allowed to cancel my coverage and speak to a manager. It was completely mind blowing the level of incompetence and disrespect I was shown. BEWARE THIS COMPANY IS COMPLETELY IN THE BUSINESS OF MAKING MONEY WITHOUT ANY REAL CONCERN FOR THEIR PRODUCTS AND SERVICES! It is a real shame. Wish I could sue them. It's that bad.

Desired Settlement: I would like this company to completely refund all of my money because of the level of disrespect they displayed over the phone. I would like this company to apologize in written form. Most importantly I would like this company to be disciplined by the general attorney. I have never been treated this badly by any company before, I could only imagine the countless others also affected.

Business Response: Initial Business Response /* (1000, 5, 2013/10/16) */ Mr. was given cancellation procedures when he contacted our office on October 14, 2013. He was also given the option to reduce his monthly payments if he chose to do so. Mr was given informaton on the Administrative Company that would handle any claims presented, United Car Care. They are an A+ rated company with the Denver BBB. As we have not yet received Mr. letter requesting cancellation, we will accept this as his request. Mr. contract will be cancelled as of today and he will received a prorated refund of $269.43. We have waived the $50.00 cancellation fee as a courtesy to Mr. . $150.00 will be credited to Mr. ********** ending in **** within 3-5 business days and the remainder of his refund, $119.43, will be mailed to him at address in 10-14 business days.

10/22/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Unsolicited mail about scam service I repeatedly receive notices in the mail from Vehicle Protection Center. On the outside of the notice it says "Warning $2000 fine, 5 years imprisonment, or both to any person interfering with delivery of this letter", "Important Vehicle Info Enclosed - Request for Action". The notice claims the warranty on my car is about to expire, which is not true. I don't appreciate the advertisement because it is very misleading. I do not want to receive such letters and there is no way to contact the company to have them take my information off their mailing list.

Desired Settlement: To have them take my information off of their mailing list and no longer contact me.

Business Response: Initial Business Response /* (1000, 5, 2013/10/18) */ The advertisement states that "IF your factory warranty is about to expire you will be responsible for paying for any repairs". We offer mechanical breakdown coverage with the top the Administrators in the industry. They have paid, collectively, over a billion dollars in claims and all have an A+ rating with the BBB. They are ****** *** ***** ******** **** ****** and ***** *************** This is a valid offer for excellent coverage if the consumer so chooses to purchase. That being said, I would be happy to remove Ms. from our mailing list. She should be receiving no further advertising from our company.

10/21/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: I have two contracts that is the same company. I had trouble with ******** **** ****** wouldn't pay for anything contract #XXXXXXXXX, so I purchased another one. Contract #XXXXXXXXX Salesperson ****** ******* on 8-20-13, so When I notified Mr. ******* that the contracts was the sam. I called him to cancel to give me my refund back because I already have problem with this company, Mr. ******* assured me that company wasn't the same and that management would lower my payments (bill) to $74.71 from $91.38 and that I wouldn't have to pay it until I received the bill of $74.71, I got the bill on XX-X-XX and paided it on XX-XX-XX which was due on 19-19-13, I had a problem with my vehicle, the water pump this company wouldn't pay for it which was under contract #XXXXXXXXX of 10/9/13 I had to come out my pocket from $10.00 deductible -----LINE MISSING FROM SCANNED COPY---- Pleding with vehicle protection center located *** *** ****** **** ** *** ****** Mo XXXXX Contract #XXXXXXXXX, I couldn't reach Mr. ******* or Mr. **** after calling over a dozen times to no avail could I get any results. They take my money and do nothing $150.00 down and $74.71 on XX-X-XX and water pump goes on 10-9-13. I am asking the BBB try and resolved this as soon as possible because I went through **** excused my language but being angry, upset, disable and taking my money Im asking for help

Desired Settlement: Cancel and refund

Business Response: Initial Business Response /* (1000, 5, 2013/10/21) */ I contacted ******** **** ****** and spoke with their representative regarding Mr. mechanical breakdown coverage. ******** **** ****** stated that they have paid for both repair claims Mr. has submitted. Most recently, his water pump repair was paid on October 9, 2013. As Mr. is aware, the first coverage he purchased through a different marketer has been cancelled for non payment. ******** **** ****** stated that he has paid up coverage on that contract and they have sent Mr. a letter with the expiration date and mileage of the paid up coverage. If Mr. has any further issues with anything claim related, he would need to direct those to ******** **** ****** through the ****** BBB. If Mr. would like to cancel his current coverage, XXXXXXXXX, he would need to let me know and I will be happy to take care of that for him. American Auto Shield has been sent a copy of this complaint as well.

9/30/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I keep getting notices in the mail from Vehicle Protection Center. On the outside of the notice it says "Warning $2000 fine, 5 years imprisonment, or both to any person interfering with delivery of this letter", "Important Vehicle Info Enclosed - Request for Action". So, assuming it is some type of legal document, to my surprise when I open it, they are claiming to know my vehicle warranty is about to expire (which it isn't since I bought my car used and the manufacturer warranty is LONG expired). I don't appreciate the advertisement. I wasn't duped by it but I feel an elderly or undereducated person might fall for this garbage. VERY misleading to the consumer and an invasion of privacy regarding my vehicle. I have now sent this notice back to them with very BIG black letters telling them to NEVER send a notice to my address again. Very frustrated that garbage like this is allowed to mislead the public. It is a scam for sure. Please check into this company and put a stop to this. Thank you. Product_Or_Service: none

Business Response: Initial Business Response /* (1000, 7, 2013/09/24) */ The advertisements that our outside marketer sends on our behalf state, "IF your factory warranty is about to expire you will be responsible for paying for repairs". We are also able to provide mechanical breakdown coverage for vehicles who's factory warranties have expired based on the age and mileage on the vehicle. We offer extended service contracts with the top administrators in the country such as American Auto Shield, United Car Care and Royal Administration. They are all A+ rated companies with the BBB and have paid over a billion dollars in claims. That being said, I have removed Mr. from our mailing list. He should be receiving no further advertisements from our company. There are several different Marketers that send out very similar advertisements, however, should Mr. receive any more in the mail.

9/26/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I did not authorize Vehicle Protection Center to debit my account, but they did so anyway. I did not want their product. On 9/6/2013 and unidentified caller from Vehicle Protection Center made an unsolicited call to my home to sell me a product I did not want and do not need. I never authorized him to debit my bank account, but he did so anyway. He never told me how much the vehicle protection would cost, and I do not want it. When I found out I was charged, I called the the 800 number showing on my bank debit (XXX-XXX-XXXX), and all I got was the offer of a Bahamas cruise for $59.99 that they would charge to my credit card--I declined the offer, but I was unable to contact Vehicle Protection Center to cancel the charge to my bank account. I called another 800 number, but he refused to cancel the unauthorized charge. This company has lots of 800 numbers that lead nowhere.

Desired Settlement: I want the entire deal cancelled and the charge of $395 refunded. I got nothing from Vehicle Protection Center and I owe them nothing. I was never told what it would cost and I never authorized payment.

Business Response: Initial Business Response /* (1000, 5, 2013/09/17) */ Ms. called our office on September 6, 2013 after she had received a mailed advertisement from our office. Our representative did not call her home. At that time she was offered mechanical breakdown coverage with American Auto Shield. The total cost of the coverage was explained along with the explanation of the down payment and monthly payments pertaining to the powertrain coverage. Ms. agreed to purchase the coverage and gave our representative her payments informaton. Ms. repeated the down payment and monthly payment amounts back to the representative and authorized the agreed upon amounts to be run on her Visa Card. Our phone number was given to her and also sent to her in a confirmation email. All that being said, if Ms. does not wish to keep the powertrain gold coverage, we would be happy to cancel the coverage as Ms. has requested. Her coverage will be cancelled as of today and she will be refunded, back to her Visa Card ending in 2415, for the down payment she made of $395.00. Visa generally takes approximately 3 business days to post the credit to the account.

9/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have telephoned three (3) times; I have sent written correspondence (CEASE and DESIST) three (3) times asking that I be removed from their solicitation list as they are attempting to gain bank account information to extend a warranty on my vehicle which I have clearly stated I am not interested in. They continue to send mailings and should I receive a fourth (4th) solicitation, I will seek assistance of a lawyer for harassment.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Have *** ***** ** *******, Principal of Vehicle Protection Services CEASE AND DESIST sending me email solicitations.

Business Response: Business' Initial Response /* (1000, 5, 2013/09/16) */ We would be happy to remove Ms. from our mailing list. I do not show that the phone number she has listed on this complaint has ever called our office, however. Also worth noting, there are several Marketers that send similar notices. Perhaps she is receiving mailed advertisements from a couple of different companies. Again, we will be happy to remove Ms. and the address she has listed in this complaint from our mailing list. This removal would not stop any advertisements that have been sent out within the past week, however.

9/11/2013 Problems with Product/Service | Read Complaint Details
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Complaint: We attempted to get a refund 3 times today (8/28/2013) and end the plan which was purchased the day prior. They still dn refund after 3 phone calls My husband believed their letter to be legitimate and thought his warranty was expiring. He gave them the credit card information. The very next day, I called at 8am to cancel the incredibly expensive policy. The agent stated that he couldn't let me do that because of a 3rd party payer confidentiality clause. However, this is my credit card, and the truck is in my name. I clearly stated I did not approve the charge, as the main card-holder. He would not cancel it. My husband called and spoke with a woman named *****, clearly stated he wanted to cancel. She offered to lower the price and refunded $200/$395 and told him to "sleep on it," not listening to my husband at all about cancelling the policy. He called again at 5pm that day asking to cancel the policy, but the agent stated that the Customer Service Dept was closed and they couldn't refund the money. I again called the company, and threatened to file this report. They put something in a file, but 'couldn't refund the money' until tomorrow at 8am. So, after 4 calls, numerous requests to cancel the policy that was purchased the day prior, and outright statements that the cardholders did not approve a charge, we still have to call to get the rest of the money refunded to our account. I asked, and the calls are recorded, so it can be proven how many times both my husband and myself requested the refund immediately and they did not oblige, wouldn't talk to me until my husband called to say I was "allowed" to discuss purchases on my own card, and gave us the run-around until I threatened to file a complaint with you. However, I still have to call a fifth time tomorrow (8/29/13) in order to make sure the refund occurs. I am worried that this will affect my credit and our finances.

Desired Settlement: I want my refund and want my account information erased from their databases- I will also be calling my bank to make sure they don't take more money.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/30) */ I need more informaiton to locate this customer's file. I do not show anything under the name ****** ******. Please supply me the last six digits of the *** # for the vehicle in question or the name the contract is listed under. I can then make sure the contract has been cancelled and refunded, as Ms. has requested. Consumer's Final Response /* (3000, 11, 2013/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) "consumer stated that he wished to keep the coverage at the discounted rate he was offered. Ms. wanted it cancelled." NOT TRUE. Customer called twice, and was not able to discontinue- was told "why don't you just take the night to think about it" said they'd refund $200, and it took THREE MORE PHONE CALLS from 'Ms.' before the money was refunded. The company is LYING. We did get our refund, but it took five phone calls, 2 from the 'Customer' and 3 from 'Ms.' Customer asked several times to discontinue the contract and was given the run-around. Only after 'Ms.' screamed at the representative and threatened this report was the refund given in full. Business' Final Response /* (1000, 9, 2013/09/05) */ We did locate the contract Ms. was referencing under the name consumer. That is why I could not initially locate the file. Consumer stated that he wished to keep the coverage at the discounted rate he was offered. Ms. wanted it cancelled. We did cancel the coverage on August 29th, as requested, and consumer has been refunded in full to the Visa Card he used under his name ending in 5546. Their request has been taken care of and they have been refunded in full.

9/10/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Tired of receiving postcards from this company trying to sell auto repair coverage and postcards will either says 3rd attempt or final warning. Had called them to take us out of their mailing list but we're still getting their mail.I am not sure if the above address is correct because they never included any address not even a P.O. Box but they have provided a phone # which is X-XXX-XXX-XXXX.

Desired Settlement: Have them stop sending us any mail, we are tired of their scare tactics.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/29) */ I do not have any record of Mr. calling our office. If he still has one of the advertisements he received, it would be helpful to have the customer ID off that advertisement to locate his file. When a consumer calls and requests removal from our mailing list, we comply with that request immediately. I will remove Mr. informaton from our mailing list. He should receive no further advertisements from our company. Keep in mind there are several marketers that send similar mailed advertisements, should he receive any more.

8/27/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Company lied about the factory warranty on my car being expired. Vehicle Protection Center has sent 3 letters to my home, telling me that the factory warranty on my 2011 Hyundai Sonata has expired. According to Hyundai this is not true. Each letter that the company has sent was more aggressive than the previous ones.

Desired Settlement: I want this company to stop contacting me!

Business Response: Business' Initial Response /* (1000, 5, 2013/08/21) */ I would be happy to remove Ms. from our mailing list. The notices state, IF your factory warranty has expired you will be responsible for paying for repair bills. It then goes on to offer mechanical breakdown coverage to the consumer if they wish to have their vehicle protected. Again, we will be happy to remove Ms. from our mailing list. She should receive no further advertising from our company. Keep in mind, there are several Marketers out there that send similar notices, is she should receive any more.

8/26/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I have warranty with stoprepairbills for a 2003 Lexus gs 300 which cover my alternator that went bad. When Firestone call in to file a claim they was told that I need to fax my oil change bills in. I change my oil myself and do not have any receipt to send in and the alternator does not have anything to do with oil change. The warranty company denied my claim even thou the alternator is cover under my warranty. Product_Or_Service: Extended warranty Account_Number: WPSXXXXXXXX

Desired Settlement: I would like to be refunded for the money that I pay to repair the alternator. $356

Business Response: Business' Initial Response /* (1000, 5, 2013/08/19) */ As the Marketer of the Prolong Contract Mr. purchased, we have no authority over claims procedures, approvals or denials. Any complaint that is claim related would need to be forwarded to The Choice Manufacturing/Prolong, *** ********* ****** ******* ** XXXXX X-XXX-XXX-XXXX. If Mr. has no proof of maintenance, as required by the contract and stated therein, Prolong would consider this contract as void. If Mr. chooses to cancel his coverage, he would receive a full refund minus a small processing fee. This refund would come to $1818.00. Mr. would need to let us know by responding to this complaint that he wishes to cancel his coverage or by contacting me directly. We can then issue his refund to the address listed above in this complaint.

8/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Vehicle Protection Center continues to harass us with unsolicited telephone calls and mail deliveries. We have never asked to do business with them. We estimate at times we receive mail and phone calls from this company at least every other month. After repeated phone calls to the company informing them we are in no way interested in their business and to remove us from their mailing listing they continue to contact us.

Desired Settlement: Certified mail from the company stating they have removed any personal and/or public information they have related to this household and they will not share, forward, or otherwise disseminate any aforementioned information to any other person, business, or entity either foreign or domestic, and will never contact this household through any means or medium ever again.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/13) */ I do not show any record of Mr. ****** having called our office or having received a BBB complaint from him. There are several Marketing companies that send out similar mailing advertisments. Perhaps Mr. ****** is receiving advertisments from a few different Marketers. I will, however, remove Mr. ****** from our mailing list with the address he provided in this complaint. Worth noting, we never call a perspective customer without having a prior business relationship with them (a contract renewal call). If Mr. ****** is receiving unsolicited calls, it is not from our company. If Mr. ****** still has one of the adversiting mailers, supplying us with the Customer ID # listed on the mailer will enable us to see if it is from our company or from one of our competetors. It will also give us more complete information to delete from our system, if it has come from our company.

8/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: After repeated attempts to have my name removed from their mailing list, including filing a complaint with the BBB and the FCC (for calling my cell phone), I am still receiving marketing mail from the Vehicle Protection Center regarding a vehicle I haven't owned in three years. I've called the number listed on the mailer and requested to have my information removed. Usually, they just hang up on me and are rude once they find out I am not buying a car warranty. They send official looking information, typically labeled "2nd Attempt" as if it was a collection notice. Additionally, there are warnings that indicate jail time and or fines may be levied against anyone who tampers with the mailer. Product_Or_Service: Extended Vehicle Warranty

Desired Settlement: I want my information permanently removed from their databases. I do not want to EVER see another piece of mail from Vehicle Protection Center or any of their affiliates. This should have been resolved the first time I filed a complaint with the BBB...

Business Response: Business' Initial Response /* (1000, 5, 2013/08/13) */ I do not have any record of Mr. ******** having called our office or having received a BBB complaint from him. There are several Marketing companies that send out similar mailing advertisments. Perhaps he is receiving advertisments from a few different Marketers. I will, however, be happy to remove Mr. ******** from our mailing list with the address he provided in this complaint. Worth noting, we never call a perspective customer without having a prior business relationship with them (a contract renewal call). If Mr. ******** is receiving phone calls, it is not from our company. Also, if Mr. ******** still has one of the advertising mailers, supplying us with the ID # listed on the mailer will enable us to see if it is from our company or from one of our competetors. This also will give us more informaton we can delete from our system if it has come from our company.

8/6/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company has constantly sent me advertising in the mail saying my warranty is about to expire. With vehicles I own and do not own. I have called several times to be removed from the mailing list. They rep said sure, and you will not receive anymore items in the mail from us. Guess what, I am still receiving them, and I am tired of it. I do want anything they are selling. How they got my information on the vehicles I own, I do not know. I am very protective of my information.

Desired Settlement: For this company to stop mailing me these advertisements for insurance and any other advertisements.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/05) */ We have removed Mr. from our mailing list using the address he provided in this complaint. I do not have any record that Mr has called our office, however. There are several Marketers that send similar mailing advertisments. Perhaps he is receiving mailers from more than one Marketer. Again, I have removed Mr. from our mailing list. If he would like to send in the customer number from one of the mailers, I would be happy to verify that it came from our company and remove that customer number from our mailing list as well.

8/1/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Received official letter stating my vehicle warranty is expiring. I have a 5 year warranty from manufacturer and it is less than 8 months old. the letter did not show who it came from but is written to appear to be from the manufacturer.

Desired Settlement: never receive any more info form this company. All advertisement be truthful, no deceptive false info. This is not the first time I have received this type of letter from them. Previous calls did not stop the letters.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/22) */ The advertisements we send out state "IF your factory warranty has expired, you will be responsible for paying any repairs" It also shows our name in the top left corner and again on the bottom, stating, "Vehicle Protection Center is an independent nationwide company marketing vehicle service conracts of behalf of leading third party administrators". It also states, "Vehicle Protection Center is NOT affiliated with any auto dealer or manufacturer" Nothing deceptive or false about the advertisements. We have removed Mr. from our mailing list. He should be receiving no further correspondence from our company. Keep in mind there are several marketing companies out there that send very similar advertisements should Mr. receive more notices. Consumer's Final Response /* (3000, 7, 2013/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is written in away it is not obvious who the company is. It is written to appear to be from the manufacturer not a second party. There is no address the name is not obvious. This letter was nothing but very deceptive advertising. I have the same letter form another car we bought with the same phone #. I had to go back and check from the last time. I had asked to be removed from their mailing list before and it did not happen after I called and was harassed by their agent. I accept the fact they claim I will be removed, Hoefully this time it will happen.

7/31/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: On July 5, 2013, Vehicle protection called & talked to ****** ********* and asked a lot fo question regarding our 2000 Sun fire Pontiac car. At that time, my husband did not give consent to getting protection coverage. On July 12, 2013 I received in the mail a declaration page, contract and payment plan agreement. I immediately called and requested to cancel. They kept asking over and over how we will pay if our vehicle breaks down. They were preventing me to cancel with all kinds of questions. Finally they told me that we can cancel only when both me and ****** make the phone call together. So Saturday, 7/13/13, we called and they gave us a hard time (questions - How will you pay when vehicle breaks down) after attempting to cancel that day, we were old only on weekdays we can cancel. I called 7/15/13 and still they gave us a hard time. I called the Navajo Nation Police and talk to ***** ****** legal Attorney and he recommended we send them a letter which we did 7/16/13 and contact our bank. On July 8, 2013 Vehicle Protection took out $297.00 as a down payment. My husband and I didn't give them our bank debit card but they have it listed to take monthly payments out of the debit card. My bank retrieve the $295.00 back in my acct 7/16/13.

Desired Settlement: I just want to cancel this contract and I do not want no protection coverage with them.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/25) */ We have already cancelled the Consumer's contract as they have requested and refunded the $295.00 down payment made. We sent the consumer's email confirmation of the cancellation on Monday, July 22, the same day we received the letter from them requesting cancellation. Ms. emailed back stating that she had cancelled the Visa card the down payment was made with, so not to credit that card. A check for the down payment refund was mailed out the next morning, July 23, 2013. The consumer's have my contact information from the email sent to them. If they need anything further, I would be happy to speak with them.

7/29/2013 Problems with Product/Service | Read Complaint Details
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Complaint: The customer service is unprofessional, makes you run around in circles, and trying to cancel the policy isn't something you can do over the phone. I activated the policy with Vehicle Protection Center (VPC) on 7/12/13 with a gentleman named *****. To begin with, he mentioned that before he explained the details of the policy, I had to agree to activate the policy at the end of the explanation. He explained the protection, the down payment of $395, the 20-day no-questions-asked (Free Look Period) cancellation policy for a full refund, and went into the payment process with my visa. By the sounds of it all, the protection was pretty decent for 5 years/125,000 miles. I felt that it was a good deal, without really having the time to think it over. Once I did, it was an unnecessary policy to have on a new 2012 Ford Focus with 40,000 miles that has lifetime maintenance from the Ford Dealership. With keeping up on the proper maintenance, the coverage that was offered within the policy from VPC wasn't necessary, and I called the same day to attempt to cancel it. I spoke with ***** again, and he quietly laughed that I was trying to cancel through the activation center. I asked for the information on how to cancel, and he began the questions of why I wanted to cancel. When I stated that I thought it over, and decided it wasn't worth the money, he tried upselling me to keep it. When I said no again, he gave me the Customer Service number, and told me to call on Monday, 7/15/13. I called on Monday, and spoke to another gentleman, *****. When I stated that I wanted to cancel, he questioned me about why, and kept trying to upsell to me. When I didn't seem to give him a good enough reason, he told me to wait for the contract information in the mail, look it over, and then call again if I still wanted to cancel the policy. The contract information came in the mail Thursday, 7/18/13. My mother and I called Friday morning, 7/19/13, and spoke to a woman, ******. She started by questioning why we wanted to cancel, and tried to upsell us into keeping the policy every time my mother asked to cancel. My mother began counting the number of times she asked to cancel. After the 15th time asking to cancel the policy, ****** asked what she was counting for, and my mother told her that she was counting the amount of times she had to ask the same question before she got the information we wanted. After the 20th time asking, ****** said that she couldn't continue any further until she spoke with me or my father (my father's name is on the car, and I was the one who activated the policy), whether or not my mother was a co-owner of the car with the same last name as my father. After the 22nd time, and 15 minutes later, stating that we want to cancel, ****** transferred us to the Senior Representative on the floor, ******. She stated that she wouldn't continue speaking to my mother, and that I had to be the one she spoke to. I got on the speakerphone, and asked the same question about cancelling. ****** then started up the questions again, and I had to cut her off to stop the process all over again. Finally, after the 25th time asking how to cancel the policy, and 20 minutes on the phone, ****** gave me the information needed to cancel. All of this happened within their 20-day, no-questions-asked (Free Look Period) cancellation policy. Apparently the "no-questions-asked" is null and void with this company, seeing as every person we spoke to asked us questions. The cancellation policy for this company is to mail in a written letter with your name, date, reason of cancellation, contract number (which you don't receive until they mail you the contract information booklet), end mileage, and signature and date. The information is on page T12-13, #5 for the 20-days no-questions-asked (Free Look Period) policy with a full refund of the down payment. You have to mail it to the Vehicle Protection Center at *** *** ****** Mall Drive St. Peters, MO XXXXX, attention Customer Service. ****** did state that once the policy was cancelled, I would receive my full refund 2-3 business days afterwards.

Desired Settlement: I have sent my cancellation notice via Certified Mail to ensure that it reaches this company, and have copies of the letter, the envelope in which the letter was sent, and the receipt of the Certified Mail purchase to ensure that they cancel my policy. I expect the policy to be cancelled on or around 07/25/13, and expect my full refund of $395.00 on or around 07/31/13. There should be no payment on 08/12/13 for $186.53 because the policy should be cancelled, and refunded to me before then.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/22) */ I would be happy to help Ms. cancel her mechanical breakdown coverage. However, I do need a little more informaton to access her file. If Ms. could provide me with the last 6 digits of her VIN # or the name the contract is listed under I would be happy to cancel her coverage and get her refunded for the down payment made. Please provide that information as soon as possible so we can assure the cancellation before the first payment is due. Mr. can also call me directly at XXX-XXX-XXXX to provide me with that informaton. Respectfully, ***** Business' Final Response /* (-10, 6, 2013/07/22) */ I did locate the file by the day the service was purchased. It is listed under the name ***** ******* for his 2012 Ford Focus. We have cancelled the coverage as of today's date and refunded the $395.00 down payment to consumer's Visa Card ending in ***** Visa should show that as a credit within approximately 3 business days.

7/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by the company saying that I had no extended warranty on my vehicle and that I had to have it, I told the man on the phone that I wasn't sure and would speak to my daughter about it. A few weeks later I see on my bank statement where $150 was debited from my bank account, I called the bank and they told me what it was for, and called the vehicle protection center. They told me I had agreed to pay $150 down payment and $97 a month for the next two years, and I did not agree to that. My daughter also called and tried to cancel it on 7/12/2013 which she was told by them that it could be cancelled, but they refused to cancel it. The man " ******" was very rude and would not transfer her to someone that was authorized to cancel it, she tried for two plus hours to stop the payments that are scheduled to come out of my account and he was not authorized to cancel but would not let her speak to an authorized personnel, she then decided to speak to a supervisor, which they would not do either, even though he still had no authority to cancel, my daughter seems to think that they got my bank account information from an affiliate or someone called " mepco" and I don't see how that is legal at all. I did not give them my bank account information and did not give them permission to withdraw money from my account for the next two years. It's very disturbing that these people target and scam people my age, I heard of it from friends of mine but never realized how conniving and deceiving these people could be, and to not even let me cancel, when they say I can cancel at any time is ridiculous.i was fine to tale the 150 loss, but they won't stop the future payments. Product_Or_Service: Extended warranty Account_Number: HDMXXXXXXX

Desired Settlement: I want my money back, it was not authorized what they are doing is wrong and should be stopped, it's not right I have to pay my lawyer to fix this when what there doing is illegal I'm sure, I did not tell them they could do this and I did not give them my checking account information.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/16) */ We do need authorization from the customer to cancel the coverage they had purchased. That is the reason they could not cancel the coverage with Mr. daughter. We will accept this complaint as Ms. letter of cancellaton. Her contract renewal has been cancelled as of today's date and the down payment she made of 150.00 will be refunded to her through a check by mail. Ms. should be receiving that refund of $150.00 in 7-10 days mailed to her address. Please let me know if you need any additional informaton.

7/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They send out false information on a vehicle that you do not even own stating that you need to contact them within 24 hours (immediately). I have received several mail outs with each one a different vehicle listed that I HAVE NEVER OWNED. When you call, then they say "OH, it was a mistake" but can we sell you additional protection on the car you DO OWN. I do not think they should be allowed to send out false information to the consumer for an advertisement scheme.

Desired Settlement: Stop wasting my time and stop sending out FALSE INFORMATION.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/09) */ We will be happy to remove Ms. from our mailing list. She should recieve no further advertisements from our company. Keep in mind there are several Marketing Companies that send out similar advertisements. She might be receiving mailers from a few different companies.


Customer Review(s)

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Customer Reviews Summary

92 Customer Reviews on Vehicle Protection Center
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