BBB Business Review

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This business is not BBB accredited.

United Auto Protection

Additional Locations

Phone: (877) 296-8701 Fax: (636) 493-1822 View Additional Phone Numbers 4212 Executive Centre Parkway Loop N, Saint Peters, MO 63376 View Additional Email Addresses http://www.unitedautoprotection.com ! There is an alert on United Auto Protection !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 17

Additional Complaint Information

BBB is advising consumers to use caution when considering doing business with United Auto Protection. BBB has received numerous complaints against this auto service contract company.

Complaints primarily allege failure to cover repairs, difficulty canceling a contract, failure to issue refunds, misleading advertising and difficulty contacting a representative of the firm.

The BBB contacted the company regarding its concerns. The company did not respond to our request.

Complaint statistics are listed below.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on United Auto Protection
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: April 28, 2011 Business started: 07/19/2010 Business started locally: 07/19/2010 Business incorporated 06/27/2014 in MO
Business Management
Tony Pope, Principle Donna Glascock, Director of Operations
Contact Information
Customer Contact: Donna Glascock, Director of Operations
Principal: Tony Pope, Principle
Business Category

Auto Service Contract Companies Auto Warranty Plans Automobile Pre-Paid Maintenance Plans Extended Warranty Contract Service Companies Auto Warranty Processing Service Auto Warranty Service

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.