BBB Business Review
This Business is not BBB Accredited
U S Fidelis Inc (Headquarters)
Find a LocationPhone: (800) 649-1856Fax: (636) 639-1640View Additional Phone Numbers100 Mall Pkwy, Wentzville, MO 63385-4816http://www.usfidelis.comView Additional Web Addresses! There is an alert for this business !
BBB Accreditation
U S Fidelis Inc is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered U S Fidelis Inc's rating include:
- 1080 complaints filed against business
- Failure to respond to 445 complaints filed against business.
- 81 complaints filed against business that were not resolved.
- Overall complaint history with BBB.
- Government action(s) against business.
- Advertising issue(s) found by BBB.
- Length of time business has taken to resolve complaint(s).
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
The BBB has received numerous complaints regarding this extended vehicle service contract broker. Complainants primarily allege difficulty cancelling policies and obtaining refunds, misleading advertisements, misleading, high pressure or improper sales tactics, poor customer service, failure to pay for vehicle repairs, difficulty contacting the company, misrepresentation of coverage, harassing phone calls and mailers. These complaint patterns are reflected in the complaint statistics below.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 99 |
| Billing / Collection Issues | 21 |
| Delivery Issues | 1 |
| Guarantee / Warranty Issues | 418 |
| Problems with Product / Service | 541 |
| Total Closed Complaints | 1080 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Primary Contact: Darain Atkinson (President)Complaint Contact: Jenny Tannehill (Legal Department) Cory Atkinson (Vice President) Michelle Skidmore (Legal Aid) William Rosenbach (President/ no longer with the company) Donald Lydick (Vice President) Russell Garland (Senior Vice President) Chris Riley (CEO) Dan Loiacono (Vp of Consumer Relations)Business Category
Auto Service Contract Companies
Alternate Business Names
U S Fidelis Administration Services Inc, Dealer Services, National Auto Warranty Services Inc, N A W S, Dealer Warranty Division, Myinternetgarage.comIndustry Tips
Know the Facts About Auto Service ContractsLocationsX
3 Locations
50 Centre On The Lake
previous addressLake Saint Louis, MO 63367(866) 847-6655
(800) 691-3459
(800) 699-7698
(800) 438-9982
(800) 497-5674
(800) 699-7698
(800) 497-5688
(800) 724-9593Directions100 Mall Pkwy
Wentzville, MO 63385-4816(800) 724-8513
(800) 270-6630
(636) 639-1620
(866) 760-8598
(800) 607-8786
(800) 607-5426
(800) 704-0967
(800) 725-4899
(800) 649-1856Directions200 Mall Pkwy
Wentzville, MO 63385-4808Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*U S Fidelis Inc is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 725-4899
- (636) 561-5820
- (636) 625-2552
- (636) 279-2006
- (636) 625-2552
- (800) 649-1997
- (636) 639-1620
- (800) 607-5426
- (800) 725-4899
- (800) 270-6630
- (636) 625-4948
- (800) 607-8786
- (314) 450-8490
- (800) 753-0870
- (800) 704-0967
- (800) 724-8513
- (866) 760-8598
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
There is a government action involving this business.

