U S Fidelis Inc

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BBB Accreditation BBB Rating Business Contact and Profile Business Management Additional Locations and Phone Numbers Customer Complaint History

Government Actions Advertising Review Industry Tips BBB Copyright and Reporting Policy

BBB Accreditation

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

• 1262 complaints filed against business
• Government action(s) against business.
• Advertising issue(s) found by BBB.
• Length of time business has taken to resolve complaint(s).
• Business has failed to resolve underlying cause(s) of a pattern of complaints.

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The BBB has received numerous complaints regarding this extended vehicle service contract broker. Complainants primarily allege difficulty cancelling policies and obtaining refunds, misleading advertisements, misleading, high pressure or improper sales tactics, poor customer service, failure to pay for vehicle repairs, difficulty contacting the company, misrepresentation of coverage, harassing phone calls and failure to remove names from mailing lists. These complaint patterns are reflected in the complaint statistics below.

Business Management

Additional company management personnel include:

Cory Atkinson - Vice President
William Rosenbach - President/ no longer with the company
Donald Lydick - Vice President
Russell Garland - Senior Vice President
Chris Riley - CEO
Dan Loiacono - Vp of Consumer Relations
Jenny Tannehill - Legal Department

Additional Locations and Phone Numbers

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 1260 complaints about this company in the last 36 months, our standard reporting period. Of the total of 1260 complaints closed in 36 months, 584 were closed in the last year.

Government Actions

On March 6, 2008, the Missouri Attorney General filed suit in St. Charles County Circuit Court against Dealer Services doing business as National Auto Warranty Services for sending consumers postcards and letters informing them that their warranties were about to expire, and that it was offering them their final chance to purchase a renewed, extended auto warranty. The Attorney General claimed the company failed to inform consumers that it was not affiliated with the dealers or manufacturers of the vehicle, and that it was offering to sell motor vehicle extended service contracts instead of warranties. In addition, the company violated the Missouri No Call Law by calling Missourians who were on the no call list as well as federal telemarketing laws by contacting consumers by phone and failing to honor their requests not to be called. The suit is pending.

In addition to the aforementioned action, in April 2009, it was revealed that 40 attorneys general across the nation have launched a coordinated investigation into the industry. According to the Missouri Attorney General's office, those states are now negotiating a settlement with the company.

On Wednesday, April 22, 2009, the Missouri Department of Insurance sued owners Darain and Cory Atkinson, and their company, demanding they comply with a subpoena.

Advertising Review

The Better Business Bureau has questioned some advertised claims contained in mail solicitations sent to consumers. The BBB brought to the firm's attention that an advertisement as a whole may be misleading although every sentence separately considered is literally true, and that misrepresentation may result not only from direct statements but by omitting or obscuring a material fact. The BBB continues to receive a pattern of complaints and reports from consumers alleging that the firm's solicitations are misleading. The company agreed to discontinue its advertisement.

Industry Tips

Know the Facts About Auto Service Contracts

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.

ID: 310016763
Report as of November 22, 2009 12:53
Copyright^© 2009 Better Business Bureau