This business is not BBB accredited.Additional Locations
Phone: (877) 398-6297 View Additional Phone Numbers 1301 Jamie Ln, Waterloo, IL 62298
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Protection Direct include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Protection Direct include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 48 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||30|
|Total Closed Complaints||48|
Additional Complaint Information
BBB is urging consumers to use caution when considering doing business with Protection Direct. BBB has received numerous complaints alleging warranty/guarantee issues, failure to issue refunds, consumers have difficulty cancelling contracts and overall poor customer service.
On June 19, 2015, BBB sent a letter to Protection Direct with concerns about the pattern of complaints.
On June 9, 2015, Protection Direct responded to this letter. We have reviewed BBB's concern about complaints and have found with warranty issues it can be as simple as consumer not understanding the components of covered or not covered parts. Failure to issue refunds, the complete refund procedure can be found under terms of conditions in the contract. Difficulty in cancelling a contract, we do ask a reason as to why a consumer would like to cancel the contract. Most times this is a small concern we can address and remedy. Poor customer service, we pride ourselves on our customer service. Our staff are trained customer service professionals.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementJacob Gehrs, General Manager Quentin McClung Nathan Petty Jason Svoboda Lisa Turner
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