BBB Business Review

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Protection Direct

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(877) 398-6297View Additional Phone Numbers1301 Jamie Ln, WaterlooIL 62298-5569http://www.protectiondirect.com

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BBB Accreditation

Protection Direct is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Protection Direct's rating include:

  • 90 complaints filed against business
  • Advertising issue(s) found by BBB.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Protection Direct's rating include:

  • Length of time business has been operating.
  • Response to 90 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

90 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues21
Billing / Collection Issues3
Guarantee / Warranty Issues32
Problems with Product / Service34
Delivery Issues0
Total Closed Complaints 90

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Protection Direct

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 10/03/2006Business started: 08/11/2006
Type of Entity

Limited Liability Company

Contact Information
Principal: Ms. Marcy Johnson (COO/ GM)Customer Contact: Lisa Turner Quentin McClung Nathan Petty
Business Category

Auto Service Contract Companies, Extended Warranty Contract Service Companies, Contractor - Water Conditioning

Alternate Business Names
Service Protection Direct, Txen Partners, LLC
Industry Tips
Know the Facts About Auto Service Contracts

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.