BBB Business Review

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This business is not BBB accredited.

Autoplex Extended Services

Phone: (877) 297-6178 View Additional Phone Numbers 2410 Highway 94 S Outer Rd, Saint Charles, MO 63303 View Additional Email Addresses http://www.AutoplexES.com/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Autoplex Extended Services include:

  • 117 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Factors that raised the rating for Autoplex Extended Services include:

  • Length of time business has been operating
  • Response to 117 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

117 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 3
Delivery Issues 22
Guarantee/Warranty Issues 0
Problems with Product/Service 83
Total Closed Complaints 117

Additional Complaint Information

The BBB urges consumers to use caution when contacting Autoplex Extended Services located in St. Charles, MO. Consumers have told BBB they felt misled by solicitations they have received from the company. The solicitations give the impression they were mailed from the Department of Motor Vehicle Services. After receiving this solicitation they contacted Autoplex Extended Services and were offered a vehicle service contract. Consumers report they felt tricked into purchasing the service contract and when they contacted the company to cancel they were ridiculed and rebuffed by the company's representative. Consumers also report having difficulty receiving a refund.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Autoplex Extended Services
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: April 14, 2010 Business started: 12/01/2009 Business started locally: 12/01/2009
Type of Entity

Limited Liability Company (LLC)

Business Management
Keith Horneker, Member
Contact Information
Principal: Keith Horneker, Member
Business Category

Auto Service Contract Companies Auto Warranty Plans Automobile Pre-Paid Maintenance Plans Extended Warranty Contract Service Companies Auto Warranty Processing Service Auto Warranty Service

Alternate Business Names
Motor Vehicle Service
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.