This business is not BBB accredited.Additional Locations
Phone: (877) 892-5386 Fax: (636) 887-8240 933 Main Plaza Dr, Wentzville, MO 63385 View Additional Email Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for American Automotive Service Solutions Inc include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Advertising issues found by BBB
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 57 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||35|
|Total Closed Complaints||57|
Additional Complaint Information
The BBB has received several complaints against this company that sells automobile extended service contracts. The patterns of complaints primarily allege that the firm engaged in high pressure sales tactics, failed to pay for necessary repairs, that consumers experienced difficulties trying to cancel the contract, failure to remove consumer information from their database, misleading advertising and overall poor customer service.
On August 23, 2016, BBB mailed a letter to the business with concerns about the patterns of complaints. The company did not respond to that letter.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Business ManagementJarrett Bell, Chief Executive Officer Laura Hall, Chief Financial Officer Michael Hall, Chief Operating Officer
Auto Service Contract Companies Auto Warranty Plans Extended Warranty Contract Service Companies Auto Warranty Processing Service Auto Warranty Service