BBB Business Review

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This business is not BBB accredited.

American Automotive Service Solutions Inc

Additional Locations

Phone: (877) 892-5386 Fax: (636) 887-8240 933 Main Plaza Dr, Wentzville, MO 63385 View Additional Email Addresses http://www.americanautomotiveservicesolutions.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Automotive Service Solutions Inc include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 57 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 35
Total Closed Complaints 57

Additional Complaint Information

The BBB has received several complaints against this company that sells automobile extended service contracts. The patterns of complaints primarily allege that the firm engaged in high pressure sales tactics, failed to pay for necessary repairs, that consumers experienced difficulties trying to cancel the contract, failure to remove consumer information from their database, misleading advertising and overall poor customer service.

On August 23, 2016, BBB mailed a letter to the business with concerns about the patterns of complaints.  The company did not respond to that letter.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on American Automotive Service Solutions Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 10

Additional Information

BBB file opened: April 21, 2009 Business started: 08/01/2008 in MO Business started locally: 08/01/2008 Business incorporated 08/06/2008 in MO
Type of Entity

Corporation

Business Management
Jarrett Bell, Chief Executive Officer Laura Hall, Chief Financial Officer Michael Hall, Chief Operating Officer
Contact Information
Principal: Jarrett Bell, Chief Executive Officer
Customer Contact: Michael Hall, Chief Operating Officer
Business Category

Auto Service Contract Companies Auto Warranty Plans Extended Warranty Contract Service Companies Auto Warranty Processing Service Auto Warranty Service

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.