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Business ProfileforCustom Complete Automotive
Auto Repair
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At-a-glance
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Overview
Custom Complete Automotive is a locally-owned vehicle repair and service facility that can assist with all your auto repair needs. We provide car air conditioning service, oil changes, tune ups, transmission service, tires, wheel alignment, brake service and more.
Business Details
This is a multi-location business.
- Headquarters
- 215 S Providence Rd, Columbia, MO 65203-4265
- BBB File Opened:
- 1/1/1976
- Years in Business:
- 48
- Business Started:
- 1/1/1976
- Business Started Locally:
- 1/1/1976
- Business Incorporated:
- 12/14/1977
- Type of Entity:
- Corporation
- Business Management
- Meir Lazar, President
- Mary Lazar - Rutherford, Vice President
- Debbie Donavan, Manager
- Contact Information
Principal
- Meir Lazar, President
Customer Contact
- Debbie Donavan, Manager
- Additional Contact Information
Fax Numbers
- (573) 875-5375Primary Fax
Phone Numbers
- (573) 445-9000Other Phone
- (314) 481-7655Other Phone
- (573) 875-5375
Customer Complaints
7 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Vehicle: 2009 Nissan Murano
Location: **** ********, St Louis, MO
Service Date: 5/24/23 - 5/25/23
Service Writer: **** *******
Issue: Would not honor warranty, refused to release my vehicle after replacing a part I did not ask for (was told to either pay for it or come back tomorrow so they could put the old part back on).
I brought my vehicle to Custom Complete Automotive on 5/24/23. It was dropped off in the morning as I had a bank 1 catalytic converter failure. This converter was replaced by Custom Complete Automotive less than 2 years ago & less than 18K miles ago. **** calls me & tells me that he cannot replace under warranty because I had replaced the old upstream oxygen sensor (AFR sensor) with a new one. I told him that doesn't make any sense because those sensors are consumables and do have a life expectancy as well. I also told him I've never heard of being punished for replacing parts pre-failure. He responded that no one spends hundreds of dollars on sensors that haven't failed. I reminded him that my vehicle had right around 200K miles on it when I replaced the factory original oxygen sensors. I told him I had also replaced all 4 oxygen sensors on my wife's vehicle and even offered to share the receipt as I bought the sensors for both vehicles at the same time. He kept repeating that I gave it a "bad diet" and that's why it failed. I asked him if he agrees that sometimes new parts can fail (referring to the catalytic converter) and he responded "no." I called 5 other reputable shops (****** ********* ******** *********** ***** ***** ******** *****) and asked if they have ever heard of denying a warranty repair for catalytic converters because of replacing oxygen sensors and all of them said "absolutely not." I asked to speak to his manager, but he refused to let me talk to them that day. He said he would pass along the information. Ironically, his manager is his wife (***** *******). She was supposed to look into it and call me back, but never did.
Read MoreCustomer Reviews
6 Customer Reviews
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Most Recent Customer Review
Andre R
1 star
02/09/2024
**************** the early part of November 2023 I took my **** Cadillac CTS to Custom Complete Automotive because the windshield defogger was not working properly. The service manager told me the problem was possibly the blend door actuator and it would take a day or two to repair it. That same morning, I also brought my mother's vehicle to their shop to repair the window regulator. Before closing time, I was told that both vehicles had been repaired, so I paid the bill and with help from my family, we drove both vehicles home. Two months later, when the weather had gotten colder, I noticed that the window defogger was still not working, so I took my vehicle back to Custom Complete Auto and was told that the part that was installed did not work and they would have to send off for another one. After approximately nine working days the shop returned my vehicle with a major oil leak, an AC service light on, and an inoperable radio. The defogger worked but the temperature setting could not be adjusted. There were also pieces missing from the dashboard. Although my vehicle was ********************************************************************************************************************** better, not worse. I felt that if the job was going to be too complicated the mechanic should have turned it down or after returning my vehicle in less condition some of my money should have been returned. I will never do business with them again and I suggest that if anyone has any type of electrical work to be done to take their vehicle to the dealership or to a shop where the people are aren't afraid to turn down a job that *** be too complicated for their expertise.
Custom Complete Automotive Response
02/12/2024
On 7-Nov-23 Customer arrived for a replacement actuator for the defroster in his **** CTS. Work was performed on the car, and an operations test confirmed that it worked correctly. Customer picked up his car.On 15-Jan-24 customer returned to the shop claiming the actuator never worked and was searching for a resolution. After investigating, we discovered that the Actuator was not working properly and to resolve the issue, we agreed to Warrant the part at no cost to the customer. After 9 days waiting for the replacement, we finally started work on the Replacement. In the process of removing the dash, the vent grill was too badly degraded to maintain its shape/condition. This was explained to the customer at the time he was called for completion of work, and was given the choice to have the shop replace the grill, or he could obtain one on his own at a lesser cost. The customer expressed that he did not want to put any more money into the car and he might just buy a dash mat to cover it anyway.An oil change was performed on the customer's car at the same time, but no ********* leak was noted by the mechanic at the time of service. The ** system was not disturbed in the performance of the repairs. The Radio was removed by a quick disconnect plug and then reattached in the process of the repairs.An operations test of the defroster was performed and it operated correctly.Any issues the customer may have experienced post repairs were not related to the shop nor given the opportunity to correct.
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