BBB Accredited Business since 01/01/1960
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 01/01/1960
BBB has determined that Enterprise Leasing Co meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Enterprise Leasing Co's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 119 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||9|
|Billing / Collection Issues||36|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||71|
|Total Closed Complaints||119|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Alamo Car Rental and National Car Rental were acquired by Enterprise Rent-A-Car August 1, 2007.
Contact InformationPrincipal: Pam Nicholson (President & CEO)Customer Contact: Michelle Roach (Complaint Contact) Rhonda Branneky (Administrative Assistant) Dan Gass (AVP Customer Service - Corporate HQ) Karsten Summers (Complaint Contact) Andrew Taylor (Executive Chairman) Martha Zimmerman (Customer Service)
Auto Renting & Leasing, Auto Dealers - Used Cars
Alternate Business NamesEnterprise Car Sales, Enterprise Leasing Co of STL LLC, Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental, Enterprise Fleet Management, Enterprise Car Share, Enterprise Commercial Trucks, Enterprise Ride Share, Zimride by Enterprise
Industry TipsBuying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Purchasing a Car Online
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers