BBB Business Review

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This business is not BBB accredited.

Enterprise Holdings, Inc.

Additional Locations

Phone: (314) 506-4800 Fax: (314) 512-4706 View Additional Phone Numbers 600 Corporate Park Dr, Saint Louis, MO 63105 View Additional Email Addresses http://www.enterprise.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Enterprise Holdings, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 37 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 7
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 18
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Enterprise Holdings, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: April 19, 1968 Business started: 10/30/1956 Business started locally: 10/30/1956
Business Management
Pam Nicholson, President & CEO Rhonda Branneky, Administrative Assistant Andrea Curd, Executive Assistant for St. Louis Group Dan Gass, AVP Customer Service - Corporate HQ Michelle Roach, Complaint Contact Karsten Summers, Complaint Contact Andrew Taylor, Executive Chairman
Contact Information
Customer Contact: Andrea Curd, Executive Assistant for St. Louis Group
Principal: Pam Nicholson, President & CEO
Business Category

Auto Renting & Leasing Auto Dealers - Used Cars

Alternate Business Names
Alamo Rent A Car Enterprise Car Sales Enterprise Car Share Enterprise Commercial Trucks Enterprise Fleet Management Enterprise Leasing Co Enterprise Rent-A-Car Enterprise Ride Share National Car Rental Zimride by Enterprise
Business Management

Alamo Car Rental and National Car Rental were acquired by Enterprise Rent-A-Car August 1, 2007.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.