This Business is not BBB Accredited
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Enterprise Holdings, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Enterprise Holdings, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 37 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||10|
|Problems with Product / Service||22|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||37|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Enterprise Holdings, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Alamo Car Rental and National Car Rental were acquired by Enterprise Rent-A-Car August 1, 2007.
Contact InformationPrincipal: Pam Nicholson (President & CEO) Rhonda Branneky (Administrative Assistant) Dan Gass (AVP Customer Service - Corporate HQ) Michelle Roach (Complaint Contact) Karsten Summers (Complaint Contact) Andrew Taylor (Executive Chairman)
Auto Renting & Leasing, Auto Dealers - Used Cars
Alternate Business NamesEnterprise Car Sales, Enterprise Rent-A-Car, Enterprise Leasing Co, Alamo Rent A Car, National Car Rental, Enterprise Fleet Management, Enterprise Car Share, Enterprise Commercial Trucks, Enterprise Ride Share, Zimride by Enterprise
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview