BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that etrailer.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for etrailer.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 59 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||38|
|Total Closed Complaints||59|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||318|
Type of Entity
Business ManagementMr. TJ Bross, Senior Manager
Auto Parts & Supplies - New Trailers - Equipment & Parts Trailer Hitches Internet Shopping Retail Stores
Hours of Operation
|M||:||7:00 AM - 8:00 PM|
|T||:||7:00 AM - 8:00 PM|
|W||:||7:00 AM - 8:00 PM|
|Th||:||7:00 AM - 8:00 PM|
|F||:||7:00 AM - 8:00 PM|
|S||:||9:00 AM - 5:00 PM|
|Su||:||12:00 PM - 6:00 PM|
Method(s) of PaymentVisa, MasterCard, Discover, American Express. Any Debit card with a Visa or MasterCard logo.
Refund and Exchange PolicyWithin 60 days of receipt of your shipment, you may return any new, unused, and uninstalled item for a full product refund. No questions. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned.
If your shipment arrives and is missing any parts please let us know. Just contact us within 5 days of the receipt of the order and we will have the missing parts shipped to you from the quickest source available. Our customer service associate will discuss the delivery time frame with you.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
You can also cancel unshipped items. Contact our Customer Service team at 800-298-8924 to find out more about how to cancel your order.
Problems or Questions?
If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 800-298-8924.
Please allow 7 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Once completed the return will show as part of your order history which can be viewed here.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Returned items need to be in their original packaging. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Gift cards are not refundable and cannot be exchanged for cash.
NOTE: Customers are responsible for any actual outbound shipping charges.