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Find a Location

Enterprise Rent-A-Car has 2123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEnterprise Rent-A-Car

    Auto Renting and Leasing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 668 Customer Reviews

    Customer Complaints

    3,424 complaints closed in last 3 years

    1,463 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Enterprise Rent-A-Car has 2123 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      600 Corporate Park Dr, Saint Louis, MO 63105-4204
      BBB File Opened:
      7/11/2001
      Years in Business:
      67
      Business Started:
      1/1/1957
      Business Started Locally:
      1/1/1957

      Industry Tip

      BBB Tip: Renting a car

      Customer Complaints

      3,437 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/17/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      On 2/14/24 we rented a *** SUV from Enterprise. We performed walk around of vehicle in shaded area near front of business. Due to being shaded, we missed noticing a dent near rear license plate. We pulled out of parking lot and my wife was following me in our vehicle (I was driving the rental car). She noticed the dent and when we got to our destination she told me. I immediately called Enterprise and told them that we saw a dent and informed them that it wasnt us (this was approximately ***** minutes after leaving Enterprise). The female employee of enterprise thanked me for letting them know and that she would put it on the agreement and that we wouldnt be responsible for dent. I have time stamped photos and picture of call log made that day. When we returned the vehicle several days later, another enterprise employee told my wife to not worry about it and that their camera system would see the dent and we wouldnt be responsible. We just received a bill from Enterprise stating that we are responsible for dent even though they informed us that we wouldnt be responsible. They are requesting we pay $420.00 to fix a dent that DID NOT occur when we had the car.
      Read More

      Customer Reviews

      668 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Josh B

      1 star

      02/23/2024

      Reserved a car called to confirm gave them my card and drivers info everything and when I went to pick it up all of a sudden I needed a major credit card been renting cars for ******************************************************************************************************************************************************* before I make all my plans and show up for a car you promised me that's the whole point of making reservations so on the day of stuff like this doesn't happen and your outsourced indian help line was atrocious we couldn't understand each other and he ended up just yelling nonsense to me this was a horrible experience I cannot stress enough how crappy this business is go anywhere else

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

      BBB Reports On

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