Complaint I purchased a truck in February 2013. I had a thirty day warranty. I told them the transmission was slipping and kept telling the salesman (Mr. ***). They wouldn't look at the truck. I took the truck back and they said they would repair it. Then I went back to get the truck and they wanted me to pay $1,400.00. I told him that was crazy and he said well just give me $700.00. I told him no. I don't think I should have to pay for this since I complained from the beginning about the transmission.
Desired Settlement I feel that they should pay for this repair. I have been making all my payments on time.
Business' Initial Response This consumer is happy. She said she was going to contact the BBB to remove the complaint. She brought the vehicle to us 4 or 5 months after the warranty expired. We explained to her that we could not use the warranty and offered her a payment plan. She said this was resolved and was a mistake. ****** ******.
Complaint I recently had some work done on my car (oil change, repair wires, AC, etc.). On my way home, June 22, the wire started smoking and killed my battery. They said they were going to send a tow truck and never did. I got the car back into the shop myself. My warranty was supposed to cover the whole charge, but now they are trying to charge me $300 to repair the issue. I already paid $500 for the work they did, which caused the problem. The warranty says "Warranty on parts and labor: 6 months or 6,000 miles. Work must be done in our shop". The car is still at the shop. They originally told me it would be replaced for free, and now they're trying to charge me. They're trying to say it's not their fault, because the wires they originally replaced caused the issues with the other wires.
Desired Settlement I want them to fix the problem for free, since they are responsible and it is under the warranty.
Complaint I put my car in the shop with this company for them to fix it. I signed the paperwork and they had me sign a contract stating if I didn't make repairs they could come repo the car. I paid and got the car back and shortly after, the power steering pump FELL out of my car. This is not what I took it to be repaired for. I couldn't turn the steering wheel and had to leave the vehicle there. I am a pizza delivery guy and was working at this time. They towed the car there and said they would fix it for another $700. They fixed it and we were making payments on the car but the car was acting even worse than when I got it back from them. I stopped paying for these services that have not repaired the vehicle. They came and repossessed the car. I signed the form for the first repairs that were paid off, not the second repairs.
Desired Settlement I would like to get the vehicle back without any repossession fees and would like to get these repairs resolved.
Business Response Mr. ******** brought in a 1991 Chevrolet Camaro RS that he had recently bought from a privet owner 1 week prior, to have the car checked out and a Mo. State safety inspection done. After explaining to Mr. ******** what work needed to be done to pass the inspection, see attached invoice #**** he authorized us to proceed with the work. The issue Mr. ******** is complaining about is the wiring for the fan that we repaired (the fan shorted out and caused the wires to overheat and melt off the insulation) all occurring before the car was brought to us for inspection. We fixed the fan replaced the striped wire back to where the damage was done from overheating. When the car was brought back to us because the wires caught on fire, we pulled the wiring diagram only to discover that someone had removed the fusible link that prevents the wires from overheating and starting a fire so the fan would work until it over heated. Our warranty only covers work we have done, as the fusible link had been removed before coming to Northtown there was no way we could have known it was missing as all cars do not have this link. Not one charge that is on the attached bill is a duplicate charge. Confirming this was not the issues we worked on the first time, thus it would not be covered under warranty. As to the Tow issue the company we are contracted with was delayed due to the flooding that occurred in Troy Mo. and Mr. ******** was not willing to wait for them to pick up the car, so he was informed he could get it towed to us at his expense if he could not wait.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.