BBB Business Review
BBB Accredited Business since 02/07/2012
Empire Motors LLC
(314) 621-5533View Additional Phone Numbers1444 N 14th St, Saint Louis, MO 63106-3318 Send email to Empire Motors LLCwww.empirestl.com
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BBB Accreditation
A BBB Accredited Business since 02/07/2012
BBB has determined that Empire Motors LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Empire Motors LLC's rating include:
- Length of time business has been operating.
Factors that raised Empire Motors LLC's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 3 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 3 |
Read Complaints | Definitions | BBB Complaint Process | File a Complaint
Complaint Breakdown by ResolutionAbout Complaint Details
| 12/12/2011 | Problems with Product / Service |
| 07/27/2011 | Problems with Product / Service |
| 06/06/2013 | Problems with Product / Service | Read Complaint Details X Additional NotesComplaint Category: Failure to honor a contract or agreement Complaint: I was told verbally,that if any issues came up the company would handle it. Mr. ******** ******** can you look into their emission and inspection. My car is broken down and I want him to fix it. Consumer Response |
Industry Comparison| Chart
Auto Dealers - Used Cars
Additional Information
topType of Entity
Limited Liability Company
Contact Information
Principal: Mr. Mohammad Salameh (Co-owner)Mr. Salim Ghuneim (Co-owner)Business Category
Auto Dealers - Used Cars
Industry Tips
Buying a Used CarDont Get Soaked Buying a Flood-damaged Vehicle
Purchasing a Car Online
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
Map & Directions
Map & Directions
Address for Empire Motors LLC
1444 N 14th St
Saint Louis, MO 63106-3318
LocationsX
1 Locations
-
1444 N 14th St
Saint Louis, MO 63106-3318(314) 620-3330Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Empire Motors LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on August 2, 2010.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Auto Dealers - Used Cars
Buying a Used CarDont Get Soaked Buying a Flood-damaged Vehicle
Purchasing a Car Online
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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