BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that 5 Star Auto Plaza meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 5 Star Auto Plaza include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Limited Liability Company (LLC)
Business ManagementDan Grosvenor, Owner Jim Moran Sr., General Sales Manager Mary Nessel, Office Manager
Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesFive Star Auto Plaza Five Star Auto Sales
3690 W Clay St
Saint Charles, MO 63301 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (636) 926-9902(Phone)
- (636) 940-9700(Phone)
- (636) 940-1605(Phone)
- (636) 940-1605(Phone)
- (636) 940-1924(Phone)
- (636) 940-1925(Phone)
- (636) 940-1950(Phone)
- (636) 926-8400 (Fax)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In September 2012 I took the car in to get an oil change somewhere else, and I asked them to do a full vehicle inspection also. They would not pass my car because they said the ball joints and tire rods had issues. I took my car back to 5 Star where I purchased it, and they inspected the car. They claimed nothing was wrong and passed the vehicle. Some time later I took it back to another business for an oil change and the same issue popped up and I took it back to 5 star they claimed nothing was wrong with my car. This happened a few times over the years to them and they always claimed there was no issue. I wanted to get the car fixed while I still had a warranty. They claim now I do have excessive issues with the ball joints and rods. Now that the warranty has expired they to see the issue with the ball joints and tire rods. I feel like someone is lying, and now that my warranty is up the dealership is telling me the car has issues, and they want me to pay out of pocket. I feel like they put my life in danger by not being honest with what was wrong with the car. They refused to be honest about what is wrong with the car. I am distressed about the situation.
Desired Settlement: I want them to fix the issues and use my warranty
Business Response: Initial Business Response /* (1000, 5, 2014/09/03) */ Ms **** purchased her 2006 mustang in July 2012 with 30,451 miles, came back in February 2013 and had safety inspection done with 42,800 miles on vehicle. In February 2014 she came in with 62,000 miles on the vehicle and said that she had a bad rattle, upon inspection of the vehicle the service dept. found that someone had improperly secured battery in car and they corrected the problem no charge. Also the service manager took her out to the car while it was on the rack and showed her that everything under the car was tight. As of yesterday 9/3/2014 her car now has 78,230 miles on it. That is 11,779 miles over the term that the 3 year or 36,000 service contract originally covered. Thousands of miles have past since the service contract has expired there for paying for any repair would not be a option for the dealership.
Customer Reviews Summary