Business ProfileforSuntrup Ford Kirkwood

I purchased a 2022 Ford Bronco from Suntrup 10/2022. Immediately received two recalls. Was told parts were on back order, etc. etc. I was concerned that if it took too long, the recall would not be honored. I spoke to a manager from the service department that told me it would be covered "as long as there was nothing I had done." I told him I had the car for three weeks! His comment was very concerning to me as it looked like he was creating a loophole. Finally able to schedule an appointment 2/23/23 only to be called the day before and told that the service manager had directed them to cancel ALL appointments because they were so behind!! This appointment was scheduled to fix the breaks recall and if they parts were in, the recall that could basically make my car catch on fire. (Told this by ****** in the Service Dept). During this 'cancellation' call, Rachel told me that my parts to fix the fire-causing problem were in...but they didn't have enough staff for me to come in. My next appointment was not scheduled until March 21 (FOUR months after purchasing the car). I get to the shop only to be told that my parts were 'given away'. I asked ****** how that was possible and she did not know - nor did she have one ounce of care about it. I realize there's COVID, short staff, parts not available, on and on and on. But I waited MY TURN - TWICE!! My parts should have been set aside!! During this visit, I was told I would be called when my parts were in. TWO months and not a single word! AND they didn't even fix the breaks! Still make the same noise. Before I left, I asked for the GM. He, of course, was not in. I asked for a business card and they gave me one with his cell crossed out. I was told he would be in at 10am the next day. Called and he was not in. (Would love his hours!!). I still have not been able to reach him. I called today - twice - and asked for the service department. No one ever answered. Finally got a person, explained my problem, and asked if the GM had an email. She said yes and then the line went dead. I called back EIGHT more times and the line was busy. Horrible, horrible customer service. This is the worst case of unprofessional, incompetent service I have EVER experienced! They need to honor their word and fix my car!!