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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lou Fusz Automotive Network meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lou Fusz Automotive Network include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 90 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

90 complaints closed with BBB in last 3 years | 42 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 8
Delivery Issues 8
Guarantee/Warranty Issues 7
Problems with Product/Service 55
Total Closed Complaints 90

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Lou Fusz Automotive Network
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 03, 1986 Business started: 10/01/1985 Business started locally: 10/01/1985
Business Management
Mr. Louis J. Fusz, Jr., President Tom Heap, Service Manager
Contact Information
Principal: Mr. Louis J. Fusz, Jr., President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting Auto Repair & Service

Alternate Business Names
Fiat of Creve Couer Lou Fusz Buick G M C Lou Fusz Chevrolet Lou Fusz Chrysler Jeep Dodge Ram Lou Fusz Dodge Lou Fusz Fiat Lou Fusz Ford Inc Lou Fusz Kia Lou Fusz Mazda Lou Fusz Metro East Fiat Lou Fusz Mitsubishi Lou Fusz Motor Company Lou Fusz Nissan Lou Fusz Subaru Lou Fusz Subaru Creve Coeur Lou Fusz Subaru St Peters Lou Fusz Toyota & Scion

Additional Locations

  • 1025 N Lindbergh Blvd

    Saint Louis, MO 63132 (800) 546-1941

  • 10329 Old Olive Street Rd

    Saint Louis, MO 63141 (888) 756-4768

  • 10725 Manchester Rd

    Saint Louis, MO 63122 (314) 966-5404 (888) 379-1028

  • 10950 Page Ave

    Saint Louis, MO 63132 (314) 266-4190

  • 10964 Page Ave

    Saint Louis, MO 63132 (314) 595-4900

  • 2 Caprice Dr

    Chesterfield, MO 63005 (888) 223-3936

  • 3480 Highway K

    O Fallon, MO 63368 (877) 348-8310

  • 4220 N Service Rd

    Saint Peters, MO 63376 (888) 348-4978

  • 4440 N Service Rd

    Saint Peters, MO 63376 (855) 391-6555

  • 501 Salem Pl

    Fairview Heights, IL 62208 (877) 740-4384

  • 5120 N Service Rd

    Saint Peters, MO 63376 (866) 491-1932

  • 900 N Lindbergh Blvd

    Saint Louis, MO 63141 (888) 473-4956

  • 925 N Lindbergh Blvd

    Saint Louis, MO 63141 (800) 399-5413 (314) 993-5200 (314) 997-3400

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/20/2016 Billing/Collection Issues
5/13/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On March 26, 2016 I, ***** C. ****** went to Lou Fusz to buy a car because they were having a no sales tax promotion which is the only reason why I chose to go to Lou Fusz in the first place. On March 26th (start of the promotion), I was one of the first two or three customers to arrive at Lou Fusz. When I arrived, I said that she wanted to buy the yellow car that was shown on the no sales tax promotional material. The salesman (**** ********) said that the yellow car was not available. Then, I asked to see another car that was shown on the promotional flyer and the salesman said that one was not available either. I find it extremely odd that all of the cars that were shown on the promotional material were unavailable on the first day of the promotion and with me being one of the first customers in the dealership on that day. So, since all of these cars that were listed on the flyer were unavailable, the salesman showed me another car (not listed on the flyer) that he said would qualify for the no sales tax promotion. This car was the 2014 Nissan Versa that I ended up purchasing. The salesman said that he is from Kentucky and that Lou Fusz only brings him up to St. Louis for their big promotions such as this one. When I purchased this car, I also traded in my 1996 Dodge Caravan for which Lou Fusz gave her $1,000. On March 31, 2016, I received a phone call from ******** ******** at Lou Fusz who is the business manager that did my financial paperwork on March 26th. ******** said that Ir need to come back to Lou Fusz immediately because the dealership made a mistake on the financial paperwork and my monthly payments need to be adjusted. I said that I did not know if I could return immediately because it was late in the day (4pm) and I do not like to drive at night (I am almost 70 years old). ******** went on to say that the financial paperwork must be revised now because the bank needs to close out at the end of the month and today is March 31st. Therefore, I had to ask my husband to leave work early so that he could drive with me back down to Lou Fusz so that ******** could re-calculate her payments due to the dealerships’ mistake. On April 28, 2016, I went to the Department of Revenue (DOR) to get new license plates and tags for the car that I purchased at Lou Fusz and this is when I encountered a huge problem. The DOR said that I owe $1,076.11 in sales tax plus late fees. I was shocked because I bought this car during Lou Fusz's no sales tax promotion which was the only reason that I went to Lou Fusz on March 26th in the first place. The DOR also pointed out another problem to me. The DOR asked about my temporary tags from Lou Fusz which I never received. Instead of getting normal temp tags put on the car when I bought it, the dealership put license plates on my car that expired in April.  I had no idea whose license plates that the dealership put on my car and I never got normal (paper based) temp tags put in the rear window of my new car with a 30-day expiration date. Also, when I sold my old car to the dealership (the 1996 Dodge Caravan) for a $1,000, they did not let me keep the license plates. At least, I could have kept the license plates from the 1996 Dodge Caravan and then put those plates on the 2014 Nissan Versa that I bought instead of driving around with some random license plates that Lou Fusz put on the Versa that were on the verge of expiration when they gave them to me.

Desired Settlement: I would like for Lou Fusz to pay for the sales tax on my vehicle along with the $25 per day late fee that the DOR is charging me.

Business Response: We have reached out to the customer. We will issue her a check for sales tax and the $25 penalty.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ******

5/11/2016 Advertising/Sales Issues
4/20/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a 2012 Subaru Outback 11/13/2015 from Lou Fusz in St. Peter's. There was damage to the care, dealer gave me IOU for the repair. Then when I took car for service 03/03/2016, the car was going to be seen by their body shop & estimate done so repair could be made. I saw the manager that day, "***" who assured me car would be taken care of. So when I took car 3/17/2016, repairs were not done, I drove 60 miles round trip on my day off to get damage taken care of. The Salesman ******* ****** knows of issue with car, and is not helping me resolve issue. The manage ***, had his last day 3/3/16 at St. Peter's Location, new manager ***** ****** has only returned my calls one time and refuses to address issue with the car. I continue to wait for repairs for car to be down and am getting no where with this dealership. It is taking all the joy out of owning my first Subaru.

Desired Settlement: fix the damage surrounding the L rear wheel that was present upon purchase. I should have never drove off with car before damage was fixed.

Business Response:

My name is *** ******, I am the General Manager for Lou Fusz Subaru St. Peters location.

I have contacted the customer and set an appointment for the blemish on the left fender to be repaired as promised to the customer. The customer is being provided alternate transportation as the repair is being completed.  Thank you for your service and bringing this to my attention.

With Respect,

*** ******

General Manager

4/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 3/24/2016, I purchased a 2016 Mazda 3 from Lou Fusz Mazda in the amount of $24,000 with no downpayment. This was due to my good credit and was signed-off by me. The day I signed the Bill of Sale they had me provide them a blank check for their files. When I went to DMV for licensing and plates, DMV informed me that the information did not match. I called dealership and they said that info was wrong and I needed to come in or they would file a police report. I am a flight attendant and travel which makes me unavailable most of time. After providing proof of income, Lou Fusz is now requiring me to make a $4000 downpayment. They have taken my car and will not return it without the downpayment. They also have without authorization run two debits against my banking account one for $1000 and another for $3000.

Desired Settlement: I want my car returned to me under the same purchase agreement that was originally agreed and executed in the Bill of Sale. I also want an explanation from Lou Fusz as to what happened that caused this problem and a formal apology from them for the inconvenience and humiliation they have caused me.

Business Response: The customer signed a contract and bounced a down payment with us. We had to send a repo for the 2016 Mazda because the customer was misinforming us on when he was showing up with the down payment to make up for the bounced check. He then stopped all communication. We had to contact the authorities to try and reacquire the vehicle. The customer came into the dealership on April 13th after we acquired the vehicle and stated he would bring in the down payment again. We have not heard from the customer since.

4/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a contract when i purchased a car from lou fusz almostvie think almost 2 years ago which was an gap insurance contract their was an inncendent that happen dealing with the vechile my auto insurance paid the car off so i was waiting patiently trying to see if i would get money back off my gap claim but at the beginning of the process ***** ****** told me she would keep me in the loop with whats going on step by step which she didnt lots of time passed so i then kept calling ****** leaving messages she never returned my calls i one day got the number of whom the contract company name and number which is safe gap i first talk with them november2015 i was told that they had sent an email to lou fusz stating what was needed to complete claim so i called ****** and ***** ****** and no answer and it's been this way going back and forth for months around march 20 2016 i talk with ****** telling her that wht she sent to the company recently some info was missing i asked her if she could contact them and remain on the phone with someone while faxing paper work over she told me very rudely as always tell them to contact ***** ****** i said okay and immediately called him and left a message and i still haven't heard from him and the contract company has not gotten the info needed to complete my claim

Desired Settlement: I would for all the correct info to be sent to safe gap so that my claim can be completed as soon as possible please and sense my calling dosen't do anything im hoping that bbb can help me

Business Response:

We have reached out to the Gap company and are waiting a response. We are the lienholder and are waiting for payment from the Gap company. We will reach out to the customer and Gap insurance company to resolve the issue for both us and the customer.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

3/31/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Lou Fusz Saturn *** ***** ***** ******** ******* ** On Feb 19, a salesman came up to us about a 2015 Nissan Altima $31,510.08. And he said we could trade our 2012 Honda Accord in and they would pay off our loan on it. We filled out all the paperwork and thought it was no problem. I am assuming the salesman didn't say anything to the financial people about our trade in, because in our paperwork it shows no trade in. We drove off with the car and left our Accord there with the keys. We didn't know anything about this until we got a bill in the mail for our Accord and were wondering why we received a bill when I just traded it in for another one. On March 8, I went to the bank to see why we received a bill and the bank told us the dealership didn't pay the loan off. So we went up to the dealership and talked to a manager named ***** ***** ***** who said "We don't have anything on record that you had a trade-in, there is nothing in the contract and he didn't know where our car was." He went back into his office and came back 20 minutes later. He said on the 29 an employee took it and drove it to ***** Credit Union. I asked why? He said they couldn't pay the loan, it was too high, and they were returning it to the bank. It just doesn't sound right. On 3/9 we went up to the dealership and talked to another manager and said they are working on finding our car. On 3/10 we spoke to ***** again and said they had found my car and told me where it was. They said it was at the ******* ********* Credit Union. They aren't helping us and we have no idea what is going on with our previous vehicle. We now have it in our possession.

Desired Settlement: We would like to return the Nissan Altima and have the loan torn up. We would like nothing to reflect on our credit report. This was a shady sales transaction. They didn't keep up their end.

Business Response: We have spoken with the customer and resolved the issue.

Consumer Response:

Complaint: ********

I am rejecting this response because: I wanted the business to take the car back and cancel the contract.



Sincerely,

****** *** **** *****

3/3/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2014 Nissan Altima last year. This is my second issue this year. I took the car in on May because water came into my car. They were very disrespectful, asking if I was driving with my car or sun roof open. The car was under warranty, and he called me back saying he didn't know where the water came from but they got most of the water up, and he said if it happens again, I could bring it back. When I picked it up, the water had already settled into the car. You could hear it in the panels and everything. They ended up keeping 3 weeks and replace my carpet and everything. Last Wednesday, I ran the car through the car wash, and there was water dripping in the car again, on the passenger side this time. The car was underneath the dash. He asked me the same questions as last time. He took the car and said he couldn't feel like it, so I had to lead his hand to it. He said he could make me an appointment Friday. He said he'd get me a rental until then. He called me Friday saying he still didn't know what was wrong with it and would have to keep it and return it Monday - today. The sales guy keeps acting like the mechanic, and tries to diagnose the issues without even letting the mechanic look at the car. I went back and they said my name wasn't on the insurance, but it was under my dad's. She said she wasn't sure if I was actually the driver. I showed her the packet I received in May stating that I am the driver. She said she didn't want to give me a $30,000 car without proof, then after we got the proof, she gave me a Nissan Sentra, which is not a $30,000 car anyway.

Desired Settlement: I want my car fixed properly and to make sure there is no mold or anything since I bought this car brand new. I should not ever have had problems with water coming in this vehicle, especially twice in 6 months.

Business Response: Initial Business Response /* (1000, 5, 2015/11/23) */ ****** ******* brought car in for a water leak, car was repaired in May 2015. Car is back in the service dept. in Oct. for a water leak located in a new location. The sunroof liner was clogged. The car is being repaired, Nissan is paying for the rental car. Customer could not provide proof of insurance to drive one of our rental cars so that was an issue for us. That problem was resolved and the customer was given the rental car. The car should be completed today, we are working with Nissan trying to get this problem with leaking resolved. Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I provided current proof of insurance, was told that because my name was not on the insurance card she needed to see my declaration page. I stated to her that my father is the policy holder and am listed as a driver and some insurance company's don't list individual names on the cards. I went to my car and i had the last declaration page from may and ******* than told me i see you are listed as a driver, but could not use this because it was from may which is when my current card was sent out to me. ******* stated that i could have been removed as a driver and she would not want to give me one of their thirty thousands dollar cars with no insurance and asked if i understand. Which i was give a 2014 nissan sentra that don't cost thirty thousands dollar brand new. When i told clerk *** my car was leaking again he asked if i had my roof open which was thee exact same thing he asked back in may. I was also asked if my door was slightly opened. When he checked to see were my vehicle was leaking at he acted as if he did not feel the carpet was wet i then reached down and placed his hand on the carpet as well as under my glove box which was wet. He than told me that he could get me appointment for friday which was two days later and i told him i was not driving my car like this. Stepping back to may when i brought my vehicle in friday 5/29/15 when the water came in on my driver side of my vehicle wet me and my carpet was soaked the water hit important plugs under my steering wheel which my car start saying my emergency brake was on and other lights start flashing is when i explained to *** what happen and he told me my emergency brake was slightly on and asked was the door closed tightly. I replied are you kidding me really. He checked my car out called me back about three hours later and told me he could not find out where the water came in at said he see am due for my oil change did i want them to go ahead and change it i said yes. I then said, so you don't know how the water came in my vehicle he said no.i asked did you get the water up he said yes we took a wet vacuum and got the water up i said ok i will not make it there before you close because they were closing in a hour and i could not get there before the end of business. I came to pick my car up on 5/30 my vehicle was sitting in their park lot soak and wet water untouched. I told *** they did not even attempt to get this water up he told me that was the best they could do my floor mats was dripping wet as i was taking out my floor mats examining my car trying to see where this water could have come from i see a light by my steering wheel and asked my son did he see it he said yes. i then had *** come over to my car and showed him he said oh a gasket must have come out. You know i never blamed them for the car having problems that's not their fault. I just want my car fixed correctly and i would have like for them to listen and stop assuming and check things out. This was my third new car that i purchased from lou fusz two from their gmc location and i never ever had this kind of treatment.

2/29/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: **** N ******* **** St. Peters, MO. XXXXX Lou Fusz sent out a mailer advertising a sale and a chance to win prizes. Prizes were shown with a number next to them. There is a scratch off area and you are told to scratch off and match the number revealed to the numbers by the prizes and Win. When I go to the dealer, I am told that I have to match the confirmation number (different than scratch off number) to the official prize board to determine my prize. I went from thinking I had won an Apple ipad to a $5 Walmart gift card. To me this is a form of the old Bait and Switch scam and is false advertising by making you believe that matching the scratch off number to the prize number will give you that prize. TOTALLY FALSE...

Desired Settlement: I believe they should be made to pay out the value of the prizes that people thought they won. There is a comment on their web site by someone who had the same problem.

Business Response: Initial Business Response /* (1000, 7, 2016/02/29) */ We provided every one a chance to win. In fact we had someone win a brand new car. These prizes were insured and the details were clearly marked on flyer.

2/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: **** N ********* **** St. *****, MO XXXXX I signed a contract that required a higher loan than I was approved for, but the man in charge of the contract told me that there would be no problem getting the new loan. I was not approved for the new loan so I came back up and they wanted me to sign a new contract that would have me pay an extra $20 a month. I refused and at that point the contract was void. I made a down payment of $2000, which was never brought up during the cancellation of the contract. After leaving the dealership, I tried calling several times, without any calls being answered. I left voicemails with the salesman and the manager. My calls were not returned for 3 days, until the salesman called and said I could come in the next day to get my money back as a check. I went in and after waiting a while, they said there was not a person high enough to sign the check, and the salesman instructed me to return the next day. I called before I came up the next day, and the salesman said the manager was at lunch. I drove up there, and waited for 30 more minutes. This was approximately 1.5 hours after my initial call, and the finance manager was still not back. The salesman told me that I could either keep on waiting or he could have the finance manager sign the check when he returned and have it overnighted to me. Frustrated, I left. That night I called the finance manager and confirmed several times that if I came the next day the check would definitely be there, which he confirmed. For the third day in a row I went back to finally get the check that he assured me would be there, but he said that he did not have the check because he sent it in the mail since he couldn?t remember if I was coming up to get it. At no point did he try to call me to ask me what I wanted to do. I feel as if they are being vindictive and blaming me for something that was a mistake on their end. It is now a week later and I still do not have my check. I feel like I was taken advantage of and treated like a joke. They do not care about their customers. Product_Or_Service: Mazda Mazda3

Desired Settlement: I want the $2000 back and an explanation of why I was treated so poorly, since it all stemmed from a mistake on their end.

Business Response: Initial Business Response /* (1000, 5, 2016/02/22) */ We have contacted this customer and have taken care of the issue.

2/26/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Received a sales ad that had a chance to win several items. Scratched off numbers to find that I have won an apple ipad. called the number and gave the confirmation numbers on ad and said congratulations you have won.Went to the dealership ***** N ***** Rd St Peters MO XXXXX) during the sales event as asked to claim prize only to sit with a finance manager for 20 minutes to find out that I have only won a $5 Walmart gift card, when the numbers on the sales ad claim I won an Apple ipad.

Desired Settlement: I think they should honor the ad. I am tired of businesses scamming people.

Business Response: Initial Business Response /* (1000, 7, 2016/02/26) */ We provided prizes to all winners. The prize board was in public view. In fact one prize winner won a new car. The chance to win was real and Lou Fusz has no addition resolution for this complaint.

2/25/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We were sent a "scratch and win" flyer by LOU FUSZ FIAT OF METRO EAST **** ***** ** ******** Heights, IL XXXXX) informing us that we, after scratching off the code box, had "won" an Apple iPad. The add had a list of items and the corresponding numbers to match and win: it went from a Fiat automobile to a Target gift card. It gave a number to call to confirm a win. When we called, the automated system informed us that it didn't recognize the seven digit number. We then drove to the dealership to claim our prize. We walked in to the showroom and overheard a woman telling a salesperson that "it said I won!" His response? "It was only a demonstration." Of what, I don't know! As far as we could see, there were no disclaimers of any kind-it seemed rather straightforward. The whole episode seemed rather disingenuous, rather unethical

Desired Settlement: I'd like LOU FUSZ OF METRO EAST to keep their promise. If the ad they sent proclaimed us, and many others "winners," then back up the promise of the flyer.

Business Response: Initial Business Response /* (1000, 5, 2016/02/24) */ Contact Name and Title: ***** ********* GSM Contact Phone: XXXXXXXXXX Contact Email: ***************@****.com Lou Fusz Fiat of Metro is running a week long marketing campaign where we are giving away a number of prizes as well as a voucher for a $3250 discount on a car of the customers choice. Every customer that registers has left the dealership with one of the prizes. Full disclaimers and odds of winning are listed on the marketing flyer. Unfortunately I was not made aware of the customer's feelings at the time so that I could have talked to them. I will contact the customer to apologize for the misunderstanding and to explain the flyer more in detail. Initial Consumer Rebuttal /* (3000, 8, 2016/02/25) */ Today, February 25, 2016 our complaint and issue with The Lou Fusz Automotive Network (specifically Fiat of Metro East) has been resolved. The General Sales Manager dealt with our complaint in a professional and forthright manner. Thank you for the help and assistance in resolving the matter. We are completely satisfied. Sincerely, ******* ***** *********

2/15/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Truck i bought came with safety and emissions. They clearly broke the guidelines of a safety inspection when they passed my truck. My ball joints on my truck are about to fall off and the exhaust system is missing a piece that it has to have in order for it to pass a safety inspection. I bought the truck in september of 2015 and it came fully inspected and it passed aparently. Now in february of 2016 my ball joints are about to fall off and im missing a turn down pipe the truck has to have for it to pass a safety inspection. My ball joints are about to fall off. There is no way that from the 4,000 miles i put on it that they were in any shape to pass in september. They are shaking a lot. I have an 8 month old son and i cant have him in a vehicle like that. My exhaust system does not exit the sides or the back of the truck. Therefore it has to have a turn down pipe. It does not have one and has not had one on it. It has to have that in order to pass a safety. So that means when lou fusz passed it back in september, they deliberately violated the rules of a safety inspection. Oh and not to mention the rounded off oil drain bolt i had to get fixed too. Lou fusz changed the oil when i bought the truck. I went to change the oil andd seen the bolt was completely round. They had to have known they did it because they were the last ones to change the oil! But i had to pay for that myself.

Desired Settlement: I would like new ball joints put on my truck and the exhaust pipe i bought to be installed. And i would like a safety and emissions test done at no cost.

Business Response: Initial Business Response /* (1000, 5, 2016/02/09) */ Contact Name and Title: **** ******* finance dir Contact Phone: XXXXXXXXXX Contact Email: ***********@****.com Have spoken with the customer and have resolved the issue.

2/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My truck was leaking gas due to a defective fuel tank and I received notification **** N ********* ***** St Louis MO) that there is a recall on my truck. I found out that it is not safe to drive the vehicle. I took the truck to Lou Fusz for repair on 12/30/15. This was an authorized repair location. It is 6 weeks later and I still do not have a truck to drive. It still has not been fixed and I have been without transportation for a month and a half. I have not been provided without any sort of transportation all this time. There has not been a ETA provided on when the vehicle will be fixed or any type of alternate transportation provided. There has been no date provided when the truck will be fixed. I just need my vehicle fixed correctly and safely. The temperature is below freezing and I have no transportation. My children and I have no transportation to buy groceries, etc. I would appreciate your assistance in getting my dire issued resolved. Product_Or_Service: 2003 Oldsmobile Bravada

Desired Settlement: I would like my truck repaired within the next 5 days or a rental car or loaner car until the repairs are completed.

Business Response: Initial Business Response /* (1000, 5, 2016/02/11) */ We have this vehicle here at Lou Fusz Buick-GMC. It has a leaking fuel tank. This 13 year old Oldsmobile currently has 147,729 miles on the odometer. General Motors has issued a bulletin, a goodwill offer, that they will replace the fuel tank (if it has a leak) FREE for up to 150,000 miles. This IS NOT A RECALL. It is a goodwill policy by GM. The problem is that GM currently has no parts for this goodwill policy as the ********** know. GM is doing everything possible to get these parts for Mr. & Mrs. ******** as soon as humanly possible. They have contacted General Motors and they already have this information that I am telling you about now. We can only wait until General Motors gets us the tank. We are in daily contact with GM concerning this part. We also have several other people waiting for the same part for their cars as well.

2/11/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I physically took delivery of my New 2015 Ford Transit 150- Explorer conversion van, from Lou Fusz Ford, VIN #: ***************** on Saturday, September 5, 2015. My salesman, ***** ********* delivered the vehicle to *** **** from the Explorer Van Company, Inc., (P.O. Box XXXX) XXXX N *** **** ***** ******* IN XXXXX-XXXX (XXX-XXX-XXXX). The Vehicle was clean when we picked it up. We did not notice any problems with the vehicle. Neither my wife nor I climbed up on the vehicle to view the roof, nor were we in any position to view the top, which is 6 feet 9 inches tall at the time of delivery. On Monday, Labor Day, September 7, 2015, we visited my step daughter. As we were about to leave her house, standing on her front porch, and looking towards the van pakred in the driveway, I noticed waves in roof. I wen tot the rear o fthe van and stood on the rear bumper and looking towards the front, I saw many waves in the roof. It had damage over about 2/3 of the roof, more towards the rear. I immediately called Lou Fusz Ford and talked to the sales manager, **** *****, at XXX-XXX-XXXX, and reported to him my findings. I wanted to drive the van to the dealership immediately to show him. He told me that he would take care of any problem that I had and not to come in on Labor Day. I called *** ******* Explorer Van Co. factory representative at X-XXX-XXX-XXXX and left him a phone message about 10:45 am on September 8th to tell him that I wanted a new vehicle to replace the damaged one that had been delivered to me. I stated that the roof had quite a bit of damage to it. We were very busy after that for 5 days, then left St. Louis for 17 days, flying for the trip. I finally had made arrangements by myself, no help, to meet with *** ******* the Explorer Van Co. representative, to show him the roof damage on October 13, 2015. He wanted to take photos and see the damage. I left the van with the service department for them to show him the damage, because he did not get there in the morning when we had hoped to meet. I called to **** in the Service Department about some itmes that needed attention on October 16. I also called **** ***** that day about what was being done regarding the roof damage and the reimbursement that I expected for being sold a New vehicle that was damaged and no one disclosed the damage to me. I left the van at Lou Fusz Ford until October 23, 2015. No one at Lou Fusz has been trying to get a settlement for the damage except taking the word of the factory representative, *** ******* that he would in fact take responsibility for the damage and his company would pay me for that. He did send a check in the amount of $3,094.69 to cover the roof damage, but sent along with a "FULL AND FINAL RELEASE" form that I will never sign. I have enclosed a copy of this release for your records. I believe that Lou Fusz should pay me, themselves for the damage was done to the van or replace the van with a new one. Since the Explorer Van Co. sent a check to me for the damages, they should replace the check and make it payable to Lou Fusz Ford. I did not purchase the Van from Explorer Van Co. but I did purchase it from Lou Fusz Ford. I supposedly purchased a new and undamaged vehicle, but of course it has not turned out that way. I also paid sales tax to the State of Missouri on $3,094.69 value that I did not receive. I would like a quick settlement of this situation. It is now almost 8 weeks since I purchased the van and nothing has been done to correctly resolve the situation. Of course, I cannot express enough my concern for my health over the stress this situation has put me into. I have many things to deal with daily and I definitely do not need to be dealing with this ongoing situation, with no resolve in sight. After arriving home on Friday, October 23, 2015, leaving Lou Fusz a little while before, I found that the LED long light was still not attached over the left middle windo, 2) the TV mounted in the ceiling was hard to open (NOT square in hole). 3) The 2 front bucket seats have white string threads hanging out of the perforations in the leather seats? 4) The center floor glove box (between the front seats) has a magnetic catch inside of it that is no longer screwed in. 5) The DVD player, between the front seats, is not properly attached, loose. I am bringing the van back to Lou Fusz on Monday, November 2, 2015. I have been assured many times by the salesman- ***** ********** the sales manager- **** ***** and the Explorer Van Co. representative, that all is well and that I will be compensated in the form of money for the damage that is presently on the roof of my vehicle. I wonder how much time needs to pass to have this situation resolved. I should not have to be the person doing all of the leg work to have this situation come to a conclusion. I am just a customer purchasing a new vehicle. I wonder if all of the customers are treated the same way. Sincerely yours, ******* J *********

Desired Settlement: I believe that Lou Fusz should pay me, themselves for the damage was done to the van or replace the van with a new one. Since the Explorer Van Co. sent a check to me for the damages, they should replace the check and make it payable to Lou Fusz Ford. I did not purchase the Van from Explorer Van Co. but I did purchase it from Lou Fusz Ford. I supposedly purchased a new and undamaged vehicle, but of course it has not turned out that way. I also paid sales tax to the State of Missouri on $3,094.69 value that I did not receive. I would like a quick settlement of this situation. It is now almost 8 weeks since I purchased the van and nothing has been done to correctly resolve the situation.

Business Response: Initial Business Response /* (1000, 6, 2015/11/12) */ I've had the check here ready for him to pick up. I guess the vehicle was damaged at the upfitter place, so I called them, and they sent the check in the amount Mr. ********* desired. All the other company wanted was something signed saying that he can't come back at them for the same damage. Though they are responsible, he wants the check from Lou Fusz for some reason, which I don't understand. Regardless, we have a check for him, but this is not exactly our responsibility, it's the other place's, who gave us the check to give to him. He can pick it up whenever he wants. Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) In this report you have not shown all of the documents that I sent to you, mainly the release form that the Explorer Van Co. wishes for me to sign. If you do not have this document, please let me know in order for me to send you another copy of it.

2/2/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: After buying a vehicle from another dealership in Late August 2015 we plainly could not afford it, I was going to turn it in back to the bank, I was looking for Buy Here Pay Here dealerships that was local in the St. Charles County Area. I knew what we could afford which was 350. a month or under, and I found Lou Fusz Mitsubishi in St. Peters. The Ad said they would finance anyone, guaranteed 100 Percent loan approval. I was under the impression we paid the payment thru them, I did not know they would hit every bank and take hard hits to our credit. Which I didnt want since we already went thru that in August, I had money for a down payment, Plus the trade in of the vehicle we bought, which was a good 19k, We picked a vehicle that was considerably cheaper, Finance never talked to us to ask if you could go a little higher on payment, Their advertisement which I have a copy of is a plain lie, they do NOT guarantee 100 percent financing or pay there.Lou Fusz Auto Group Locations HOME INVENTORY FINANCE SPECIALS SERVICE COMPANY AUTO AWARDS OUR LOCATIONS Buy Here Pay Here Credit Loans Buy Here Pay Here Bad Credit Loans Buy Here - Pay Here Auto Loans Auto financing made simple and easy in the Saint Louis area. At Lou Fusz we are here to make sure you get the auto loan you need to take home that car you have always been wanting . Bad Credit Auto Financing and No Credit Car Loans are our specialty here at Lou Fusz in the Saint Louis area! We are a dealership that understands that no one is perfect and want to give you the opportunity to shine, even when no one else will. We believe not only in second, third, or even fourth chances, but we believe in you; our valued customers. It is for this reason that we have assembled the "All-Star" financing team here which has connections with many, many lending institutions, credit unions, and banks to ensure that we are able to get you approved for a loan on a brand new car, truck, or SUV. 100% Guaranteed Approval! Everyone drives home in a new vehicle! Lou Fusz Can Help You Don't Need Good Credit To Drive A Good Car Bankruptcy Judgements No Credit Repossessions Divorce Liens

Desired Settlement: Need to change their advertisement as what they said was illegal, I do not like being deceived, I know Financing can be done in 1 day, we waited 5 days, calling Monday to find out, All we wanted was a different vehicle, I think they could have worked with us instead of making the salesman do the dirty work, Finance never talked to us about adjustments,

Business Response: Initial Business Response /* (1000, 5, 2016/01/27) */ Contact Name and Title: *** ******* Contact Phone: XXXXXXXXXX Contact Email: ********@****.com We will call the customer to work towards a resolution. We will also review our online advertisement and make needed changes.

1/28/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a pre-owned 2009 Chevy Impala LS on Oct 9, 2015 less then 12 hours after I brought the car home the check engine light came on, they set me up and appt several days after that - I took the car to an auto zone retailer to plug in and give me an idea of what the problem could be - it stated that there were several things that it could be starting with a replacing of the gas cap (but I didn't tell *****- the service manager at Lou Fusz)so I took the car in and he plugged it in and got the code and replaced the gas cap that lasted 1 week before the check engine light came on again. the 2nd time the check engine light went on I called ***** again and he had me bring it in to Lou Fusz, on Salem Place, Fairview Height, IL and he ran the code again - it was the same code - so he said that they would put smoke thru the hoses to look for a leak they said that they couldn't find anything and they reset the computer and I went home. Again the end of Nov 2015 the check engine light went on for a 3rd time- I called ***** again and he told me not to bring it back and to take it to a chevy dealer because he didn't know what was wrong. I spoke to my neighbor and he told me to call and ask for the General Manager at the Lou Fusz dealership because I bought the car there and they should take it to a chevy dealership. So I did the General Manager, ***** ********* asked me if I could bring the car in the next morning after I told him that ***** told me not to bring it back to him- that was Dec 1, 2015 ***** asked me to be patient because he was taking my car to the Lou Fusz GMC dealership in St Louis,MO to have them run a check and fix it right once and for all- it was there for two weeks (they did give me a rental car while it was in the shop but I thought that it was finally fixed). But on Wednesday Jan 6, 2016 the check engine light went on again (this is the 4th time)I called to speak to ***** ********** he passed the buck to ***** and now neither are calling me back or answering calls when I call.

Desired Settlement: DesiredSettlementID: Other (requires explanation) At this point I don't think that the car can be fixed because its been 4 times in less then 3 months- I am making car payments and used a trade in and I am frustrated because its been to 2 dealerships and the check engine light continues to go on and no one seems to care. I am a single, disabled senior that walks with a walker and I need a dependable vehicle- is there not a LEMON LAW IN ILLINOIS? whats the law to that??? I got a loan to purchase this car and the car is ending up costing $20,171

Business Response: Initial Business Response /* (1000, 7, 2016/01/27) */ Contact Name and Title: ***** ********* Contact Phone: XXXXXXXXXX Contact Email: **********@****.com Lou Fusz Fiat of Metro East sold ******** ****** a 2009 Chev Impala with 75347 miles on Oct 20 2015. Ms ****** called me a day or two later mentioning a check engine light that came on her dash. We immediately scheduled her appointment, provided her with a loaner car free of charge and diagnosed the issue. Fiat of Metro East fixed the problem that was causing the light to come on. In November Ms ****** called saying the light came back on. Again we immediately scheduled an apt and provided her with a loaner vehicle at no charge. We are a Fiat dealership and the car Ms ****** purchased is a GM so after the light came back on we decided to send the car to Lou FUsz Buick/GMC to see if GM diagnostic computer would point us in a different direction. Lou Fusz Buick completed the service and returned the car to Ms ******. On or around Jan 10 Ms ****** again called me and said the engine light has come back on. I again, told her we will make her an appointment and see if the code that set off the light was the same issue or something different. The vehicle is 7 years old and although the car went through a pre delivery inspection the engine light will come on. Until we diagnose the car again there is no way of knowing what set off the engine light. After discussing the new appointment with Ms ****** and letting her know we will provide her with a car to drive we did not hear from her when trying to confirm her appointment time. We have tried and will continue to do so until we get her car fixed properly. Ms ****** has not had to pay for any repairs or any days toward the loaner car since she bought the car. Lou Fusz Fiat will reach out to Ms ****** daily until we can get her in for an appointment.

1/18/2016 Advertising/Sales Issues | Read Complaint Details
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Complaint: We went to Lou Fusz after receiving a promotional add on Black Friday in November 2015. The promotional add indicated that if you scratched off the item you would win if you came into the dealership to pick up the item you won. I scratched off to win a TV. My Wife and I were greeted by a salesman who asked if we were interested in test driving a truck. We test drove a truck 2007 Chevy Silverado first- the paperwork in the glovebox had the previous owners information and what they paid for the truck. When we returned the salesman asked if he could run a credit check on my husband- he stated that it would not affect his credit score -soft hit. We were not satisfied with the first truck, so the salesman recommended another truck to test drive- Dodge Ram 1500 truck. Neither truck were what we were looking for. We asked what the cash price-for the first truck to pay cash. And never received an honest quote. A second salesman- *****- came to talk to us he made us an offer for the first truck that was more than the previous owners paid for it. We were told the vehicles on the lot were being sold for what was owned to the banks the vehicles. The business practices of this dealership were irregular. When we let both salesmen that were not satisfied with the vehicles - we asked to receive our prize -the TV- the first salesman came back with a Walmart card. The company misrepresented themselves starting with the promotional add- that was misleading, to attract people to come into the dealership during Christmas season to win - the add stated scratch, match, and win. The items to scratch, match , and win are - 2015 Mirage, xbox one, playstation 4, Michael Kors purse, Toshiba 40"HD TV, Apple Laptop, Apple IPAD, or a up to $1000.00 Walmart Gift Card. My scratch off matched to win the TV, they gave me a gift card for $5.00. My credit score was a hard hit for seven times and made my score drop. They were untruthful - misleading- and unscupulous. This was a waste of 3 hours of my time- I will never get back

Desired Settlement: I would like a correction to my credit report, for all of the seven times that they requested from banking institutions to get a loan for a truck that I did not want and was not worth the amount they were trying to finance it for. Also I should have received a TV as the scratch off indicated. There were TV 's there - if they weren't going to give the TV away then they should not have advertised the giveaway this way- or give the cash for the TV.

Business Response: Initial Business Response /* (1000, 5, 2016/01/12) */ Contact Name and Title: *** ******* Contact Phone: XXXXXXXXXX Contact Email: ********@****.com Lou Fusz will look into this matter and reach out to Mr ****** to reach a resolution.

1/5/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I bought a 2009 Nissan Altima May 9, 2015. I paid $12,200 cash for this car. I am having issues with the stirring control lock module and the car won't start. They are aware of the problem, and they told me the warranty expired June 12, 2015. There was also an extended warranty on this part. They are telling me there is nothing they can to do fix the car. I have had the car for barely 6 months. I was told that the issue was not considered a recall, but they are aware of this particular part braking down on my model car. They are telling me the part is $1200, and I have been asking them to work with me on the payments, and they are telling me their is nothing they can do because the warranty expired. I do not understand why this can not be fixed if they knew this was an issue with the car. I can't even drive the car. I haven't even had the car for 6 months and it breaks down and needs a $1200 part for something they know breaks down in the car.

Desired Settlement: I wan them to fix the car, or work with me in getting the car fixed since i have not had the car for even 6 months.

Business Response: Initial Business Response /* (1000, 8, 2015/12/28) */ The part that failed is not covered under warranty , but we called the manufacturer, through our Nissan Store, seeing if we can get it covered under good will. I will respond back when I hear from Nissan if they will assist. Initial Consumer Rebuttal /* (3000, 15, 2016/01/05) */ Everything has been resolved.

12/21/2015 Problems with Product/Service | Read Complaint Details
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Complaint: While purchasing a vehicle at Lou Fusz the dealership only had one key on hand, and the salesman told me they had the other key at a neighboring location, which I could come pick up the following week. He then continued to say that a replacement key would be provided if the second key could not be located. When trying to contact the salesperson to come pick the key up, however, my calls and emails were disregarded until I recieved a rude email from said salesperson that didn't address any of my concerns. He offered me a quarter of the value of the key and me to do all of the work and time to get the key, only to go get a small reimbursement. After that email, I reveived another very rude email stating that there was nothing else he could do. After dealing with this for weeks I appealed to the sales manager only to have the same result... Promises to fix the situation, only to get ignored. Product_Or_Service: Vehicle

Desired Settlement: I would like the second key I was promised when I purchased the vehicle.

Business Response: Initial Business Response /* (1000, 7, 2015/07/31) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXX Contact Email: **********@****.com ****** ******** is the manager that worked the deal with this customer. His policy is to let customers know that on used cars we pass the keys or keys that we have along however we cannot guarantee a 2nd set. Because of this lack of communication we will contact the customer to address this issue.

12/11/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I was told my deposit would be given back if no deal could be made on buying a car. After over a week I still have not received my money back after numerous calls.

Desired Settlement: Send check asap!!!!!

Business Response: Initial Business Response /* (1000, 6, 2015/09/10) */ Contact Name and Title: ****** ********* Contact Phone: XXXXXXXXXX Contact Email: ****************@****.com Funds have been refunded. We have check# on file along with the address mailed to. Check was mailed 9-9-15.

12/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have tried multiple times (5x) to schedule a service with Lou Fusz for numerous recalls of my 2014 Jeep Cherokee with no return calls. I once spoke to the rep who schedules these appointments and she said they're booked and I should call at a later date when my schedule permits a drop off. The 4 other times I've left a voicemail. My safety and safety of others is paramount. I have left the reason for service request every voicemail. Their negligence could result in me not being protected.

Desired Settlement: Their management/owner be notitified as I'd see them held legally responsible for required service via Chrysler.

Business Response: Initial Business Response /* (1000, 5, 2015/11/30) */ Contact Name and Title: **** ****** GM Contact Phone: XXX-XXX-XXXX Contact Email: *******@****.com My Service Manager **** ***** left a message for Mr. ****** on Tuesday the 24th to schedule an appointment to have the recalls taken care of and we have not received a call back from Mr. ******.

12/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I bought a new Rav4 in 2010. They managed to persuade me into buy an "extended warrenty for 3 year". At least that is what they made me think what it was. When I sold the car in 2014, I found out the extended warrenty is actually not an extended one, but a warrenty of 6 years starting the day of purchase. It made no sense to have 2 warrenties during the first 3 years! That cut my refund on the warrenty by 50%. I totally understand it was my responsibility to read the tiny print before I sign but their explaining of the warrent misled me totally. I felt that person tricked into believing it was an extension of the manufactory warrenty.I went to the dealership and talked to the sales manager,and the answer I got was that person left the company and they do not know what he told me before. He also told me he will find out what they can do. Within the next a few months, since I did not get any response, I called a few times and left messages. And still no one ever contacted me. I did get a couple of mails saying I will get extra discount if I buy another new car from them. No way I will buy another one from this dealership.

Desired Settlement: If it was in fact an extended warrenty, I should have got a full refund of around $2000. In stead I only got around $600 (a rough number,I don't remember exact number). The resolution is to refund the difference.

Business Response: Initial Business Response /* (1000, 7, 2015/11/27) */ New vehicle service contract prices take into account the factory Toyota warranty. The price of the service contract you purchased was reduced due to this. The refund you received was the correct pro rated amount as stated on your contract.

12/1/2015 Problems with Product/Service | Read Complaint Details
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Complaint: We bought a 2005 chevy trailblazer on October 19th 2015 since then it's been in and out of the shop several times the dealership keeps claiming it's fixed. But repeat upon inspection it's not completes and it's redundant not the truth. I hate being dragged up to the dealership under false pretenses over and over claiming it's all fixed especially with my late night work schedule. Product_Or_Service: 2005 chevy trailblazer

Desired Settlement: Repair the vehicle right with no issues tellHe first time the right way.

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ Left message for customer. Correct contact number for customer is XXX-XXX-XXXX. Vehicle has been repaired in our shop, vehicle was sold as is. We provided customer with a free loaner along with covering part of sales tax as compensation. Customer did not have to pay anything for repairs. Waiting to see if there is something else we may assist with.

10/30/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: I took my vehicle to be serviced for a trembling feeling in my tires and a brake light on. The dealership went ahead and did a diagnostic test on my vehicle without my permission an forced me to pay for it. The results they came back with were:I was low on brake fluidI need some brakes and rotors I need my tired rotatedThose are things you can tell without a diagnostic test. I feel I was over charged!

Desired Settlement: Refunded for the cost of the diagnostic test.

Business Response: Initial Business Response /* (1000, 5, 2015/10/30) */ the customer brought her car into our shop to have 5 problems looked at. Also she wanted the wheels and tires rotated and balanced. We spent 1.2 hours checking and diagnosing the 5 problems. She declined the recommendations. If she didn't want the problems looked at I don't know why the car was brought in to us to check these out. We cannot reimburse the $158.91 (including the wheel and tire rotation and balance) as this is what it cost to perform the services.

10/28/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: 2008 toyota camry 7/2015 transmission flush for 300. an hour later it started to drive sluggish. A couple days later it started to drive worse and I talked to the service manager and brought it in and got it back the next day. I was given an oil change and was told nothing was wrong. I called back and said it was still driving bad and was told there is nothing else they could do. I had transmission flush in 2014.

Desired Settlement: I would like my car repaired or a refund.

Business Response: Initial Business Response /* (1000, 7, 2015/10/22) */ Contacted the owner and requested her to bring the vehicle back in. Will provide a loaner/rental vehicle, so we can diagnose and repair her vehicle.

10/28/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I purchased a 2005 Ford Excursion 10/3/2015 for $15,000. I found this vehicle online, and the advertisement they advertised a backup camera. I put a $500 deposit on this vehicle. I told **** is the vehicle is mechanically sound I will purchase. I drove 500 miles to them and I purchased the vehicle. They took the monitors out the vehicle. I have a print out of the advertisement with this being featured in the vehicle. They said they can take anything they want off the vehicle. I said you can not advertise the vehicle with this add on, but take the monitor off the vehicle. They said the customer that sold it to them took the monitor. If that was the car how where the pictures on the website with the monitor. I put the deposit on the vehicle. I feel they owe me a monitor since they advertised the monitor in the vehicle. They took the monitor off after i put the deposit down on the vehicle.

Desired Settlement: I want them to give me the monitor that goes with the vehicle.

Business Response: Initial Business Response /* (1000, 7, 2015/10/21) */ WE are searching for the monitor, it's a small screen that shows A/F readings, not a back up camera. This was an aftermarket screen that we removed to put the vehicle back to stock, since we decided to wholesale the vehicle due to the repairs need. Which you knew and asked for us to fixed the car and retail it to you at an agreed price. I will check with **** and see if we still have the A/F Ratio screen lying around, but can 't make any promises. Sorry for the confusion.

10/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I bought a 2003 Tundra on 7/27/15 from Lou Fusz Toyota. They did didn't do their due diligence, it has outstanding recalls and is undriveable. On 7/27/15, I bought a 2003 Tundra from Lou Fusz Toyota. Two months later, on 9/27/15, it started smoking while my daughter was driving on the highway, she immediately pulled over and it was towed to a nearby auto repair shop. We replaced the radiator, upper and lower hose, and the thermostat but we are still unable to drive it. Lou Fusz is unwilling to work with me since I bought the car as is. I bought this truck in good faith, even agreed to replace the windshield of my trade-in before completing the transaction. I don't believe Lou Fusz sold the truck in good faith. The implied covenant of good faith and fair dealing is a general presumption that both parties will deal honestly and fairly and not destroy the right of the other party to receive the benefit of the contract. If they had operated in good faith and due diligence, they would have inspected the vehicle like they said they had and the issue would never had progressed to this degree and the outstanding recalls would have been taken care of.

Desired Settlement: Operate in good faith and fix the truck.

Business Response: Initial Business Response /* (1000, 5, 2015/10/08) */ Lou Fusz has called and discussed concern with the owner. Owner purchased an as-is vehicle from us, owner signed several statements that re-enforce that fact. We did repair the oxygen sensor when the check engine light came on days after initial purchase. Months later the vehicle has now been overheated to the point where a replacement engine is needed. It is not illegal to sell a used vehicle with an open recall. At this time the open recall is for the passenger front air bag inflator, that the parts are still on back order and will not be available until November. Lou Fusz Toyota has offered to tow the vehicle to our shop and replace the engine with a used one for $1000.

9/25/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: We brought our 2007 B9 Tribeca in to have an emissions test done. The brake light was on when we brought it in and from the beginning the mechanic said that he "eyed" the brakes and they were "fine". They explained that it was an electrical/wiring issue and started taking apart the electrical panel in the car to turn off the brake light. However, after spending all afternoon taking apart the car, the light was still on. They then admitted that the brakes did in fact need replacing (after actually measuring them instead of "eyeing" them). They charged us $155 for taking apart the car and attempting to turn off the brake light. (Which was on because the brakes legitimately needed to be changed.) We paid the bill and left the facility. They requested that we come back the next day to have the brakes fixed. We did not have our brakes fixed at their location. I have placed several calls for the Lou Fusz Subaru Manager **** **** and have received no return calls. I would like a refund for the $155 bill that we received for services that were unnecessary due to an error made by the Lou Fusz mechanic. An oversight was made and we were still charged for the unnecessary services.

Desired Settlement: I would like a refund for the $155 bill that we received for services that were unnecessary due to an error made by the Lou Fusz mechanic. An oversight was made and we were still charged for the unnecessary services.

Business Response: Initial Business Response /* (1000, 7, 2015/09/25) */ We are refunding the customers money as per their request.

9/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Around August 18, 2015 *** Fusz Chrysler Dodge Jeep sent me a business card in the mail telling me they wanted to buy my car. I contacted them on the same day to inquire why they wanted to buy my car and they told me the information I was asking about. I told them I was not interested and if they could take me off their mailing list as well as their calling list. The following week I had gotten not only more mail from them but, they texted me as well. I told them again to leave me alone and to cease any further contact or communication with me. The following week I had gotten another letter from them and I went on their facebook page and requested once again for them to not contact me in any form whether by mail or by phone. Today September 4 they have once again sent me mail after being told 2-3 times now to cease any further communication with me.

Desired Settlement: I want them to leave me alone and cease any further contact with me whether by mail, email, texting, calling, or otherwise. If they fail to do so I will have no choice but, to file a harassment complaint.

Business Response: Initial Business Response /* (1000, 5, 2015/09/09) */ Contact Name and Title: **** ****** Contact Phone: XXX-XXX-XXXX Contact Email: *******@****.com I will have our IT department flag Mr. ***** as no-contact within our system, but there are times when we hire company's to send advertisements to and the customer info does not come out of our data base so there is nothing internally that I can do to stop it. It would be like asking ******** not do deliver grocery advertisements to him but it is ok to deliver to everyone else.

8/19/2015 Problems with Product/Service | Read Complaint Details
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Complaint: BACK IN APRIL OF 2013, THE WIPER STOPPED WORKING DURING HEAVY RAIN AND HEAVY WINDS. TOOK CAR TO LOU FUSZ CHEVROLET OF ST. PETERS, MO (WHICH IS WHERE THE CAR WAS FIRST BOUGHT IN JUNE 2010). MY WIFE AND I WERE ADVISED THAT WIPER TRANSMISSION/MODULE LOOSE AT MOTOR. THE WIPER MODULE ASSEMBLY WAS REPLACED. ON 6/30/14, DUE TO RAIN ON THE INTERSTATE HIGHWAY, THE WIPER STOPPED WORKING AGAIN, BUT DUE TO THIS OCCURED OVER A YEAR AGO AND 12,000 WARRANTY EXPIRED, MY WIFE AND WERE TOLD IT HAD TO BE REPLACED AGAIN AND WE HAD TO PAY FOR IT (MILEAGE 92284). ON 6/19/15, WIPER AGAIN GOES OUT DUE TO HEAVY RAIN ON THE INTERSTATE HIGHWAY (MILEAGE 113245). HOWEVER, PHONE SERVICE REP SAID TO HAVE THE FUSE BOX REPLACED BECAUSE OF INTERNAL SHORT ON POWER SIDE OF WIPER MOTOR ON SIGNAL CIRCUIT. PHONE SERVICE REP ALSO TOLD ME THAT FUSE BOX WAS NEEDED DUE TO SOME 'SHORT' WITH BLINKER, EVEN THOUGH MY WIFE NEVER MENTIONED ANYTHING ABOUT THE BLINKER TO THE SERVICE REP. I ONLY GAVE APPROVAL FOR THE BLINKER THINKING MY WIFE WAS ALREADY AWARE OF THE "SUPPOSED BLINKER ISSUE." AFTER THE FUSE BOX WAS REPLACED, THE PROBLEM STILL EXISTED. YET, WE STILL HAD TO PAY FOR THE FUSE BOX REPLACEMENT! IT WAS THEN DETERMINED THAT THE TECH FOUND THE WIPER TRANSMISSION LINK BAR WAS BROKEN. PLEASE INVESTIGATE THIS AND LET ME KNOW WHAT THE OUTCOME IS!! I FIND IT VERY UNUSUAL TO HAVE SOMETHING LIKE A WIPER MOTOR BREAK THREE TIMES IN THREE YEARS. I AM VERY CONCERNED THAT MY WIFE AND I HAVE BEEN UNFAIRLY CHARGED ON THE LAST ATTEMPT WHERE WE HAD TO PAY FOR A FUSE BOX, YET THAT DIDN'T SOLVE THE PROBLEM AT FIRST. MY WIFE AND I NEVER HAD A PROBLEM WITH A CAR WITH WIPERS BREAKING DOWN LIKE THIS ONE HAS. AT THAT POINT I WAS NOT CONFIDENT IN TALKING TO A MANAGER DUE TO I WOULD JUST BE HEARING 'PROTOCAL' TALK, INCLUDING ALONG THE LINES THAT MY WIFE AND I 'EXCEEDED WARRANTY' TALK. THEREFORE, I AM NOT CONFIDENT AT THIS TIME THAT MY WIFE'S AND MY CONCERNS WILL NOT BE TAKEN SERIOUSLY OVER HOW MANY TIMES THIS WIPER MOTOR ISSUE HAS OCCURRED.

Desired Settlement: I WANT THIS THOROUGHLY INVESTIGATED IN REGARDS TO WHY THREE WIPER MOTOR ISSUES OCCURRED IN THREE YEARS. MY WIFE & I NEVER EXPERIENCED & NEVER HEARD OF THIS HAPPENING WITH A WIPER MOTOR ON A CAR. ALSO, I WANT THIS THOROUGHLY INVESTIGATED AS TO WHY A FUSE BOX REPLACEMENT WAS NEEDED. TO ME, I DON'T THINK WE SHOULD HAVE BEEN CHARGED FOR IT WHEN THE FUSE BOX DIDN'T EVEN SOLVE THE WIPER MOTOR ISSUE TO BEGIN WITH. THEREFORE, SOME KIND OF ADJUSTMENTS SHOULD BE MADE FOR FUSE BOX & WIPER MOTOR ISSUE.

Business Response: Contact Name and Title: ******** ****** Contact Phone: XXX-XXX-XXXX Contact Email: *********@****.com Mr. ******, Thank you for your inquiry. Upon investigation of service, The windshield motor on the visit at 92284 miles was covered under a Service Contract at no charge. The second work order has two problems one in which the fuse box had work done to a blinker that was working intermittent, although that was not your complaint. I will return $389.30 due to bad communication from my staff. This repair had nothing to do with wipers. The other problem which could of been the primary problem, link bar on wiper trans. $163.93 to be returned. Total returned $553.23 Lou Fusz Chevrolet apologizes for the confusion. We will mail check to you, and we do appreciate your multiple purchases and service business *** ******, General Manager.

8/18/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My 2009 Pontiac G6 was towed to Lou Fusz Buick over night service center Jan 13,2015. Paper work was filled out explaining that my car was not accelerating properly and felt strange when switching gear in the service center drop box. I received a call from the customer service rep. explaining what was wrote on the paperwork, he said he would have the car diagnosed and it would be $100.00. It took about 3 days for my car to be looked at by a mechanic, because they were 3 days behind. Once it was diagnosed the customer service rep stated that the mechanic had taken my transmission out because there was a crack in the oil feed inside the transmission. I was give a total for $800.00 to fix my car parts and labor included. Jan 19,2015 I paid for my car and drove it home, and my car felt different I was told to let it run a while because it had been sitting. Five days later I drop my car off back to the service center and asked if they could look at it because I'm having the same problem from before. A customer service rep told me that maybe theres more damage done, I asked how come I wasn't told that before they fixed the part. They refused to look at the part they fixed and wanted to charge me another $100 to diagnosed the problem.

Desired Settlement: I would like for my car to be fixed properly or a refund of my money. Why fix a part that may have more damage or is unrepairable

Business Response: Initial Business Response /* (1000, 10, 2015/02/23) */ The car was brought in to us for poor acceleration and upon inspection we found that a oil feed tube in the transmission oil pan was broken causing the transmission to slip. making it hard to accelerate. She then authorized replacement of the said tube. At this point we told the customer. that that transmission has been starving for oil and it may have caused damage to the unit and only time will tell if damage has occurred and hopefully this will take care of the problem, if not it will take more work, but we will see after the car has been driven and some miles put on it. The car was brought back 15 days later because the transmission was indeed slipping. We then told her that the transmission will have to be removed and disassembled to diagnose and repair because the transmission was obviously damaged from not getting oil previously. She declined and took the car to another shop. 5 days later the car was TOWED back to us after another shop had looked at. The transmission not working. Again she was told that the transmission would have to be removed and disassembled and that it would be costly to repair and again she declined to repair the car. We could work out a discounted rate for her after we find out what the actual costs are, but we would still have to remove and disassemble it at her expense before we could see how much it will actually cost. Initial Consumer Rebuttal /* (3000, 19, 2015/07/30) */ On Feburary 27,2015 I had my car looked at by another auto shop because it was not runinning properly after Lou Fusz installed the oil feed pipe. I will fax over the repair paper work, stating the actual diagnostic of the car and repair cost. The mechanic states that the oil feed pipe was installed incorrectly causing more damage which is why the problem presisted the following week after Lou Fusz worked on the transmission oil feed pipe.

8/17/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I took my car to Lou Fusz Nissan on Tue evening. I was told that it would be looked at first thing Wed morning.The repair go between said they were back up. It didn't get look at until way after I kept calling that next afternoon.**** ****** was my communication person. He made it sound like he might know what was going on how ever I had know Idea that on Thur he would call me back with the news that he didn't know the problem. When I got there, there was a bill for 400 plus hundred dollars with a broken car that was doing the same thing that it was when I came in. I feel as if the old thing of when a women comes in that anything can be done to you and that nothing is thought about it. To begin with they gave back 100 dollars off. They could have put those old parts back on and charged for a diagnois that **** **** and ********* gave.Which was ***** and ***** These were given for Free. Even thou my car is a 2000 Nissan Maxima I thought they made the car and there are plenty of them still on the road,and gave better equipment,history and ways fixing something they produced. I have been with this company since was Olsmobile. This is the first time I felt like they totally ripped me off for 305 dollars. I am retired I don't have this kind of money to get ripped off so can you please help I only have 160,00 miles. Thanks Product_Or_Service: diagnois Order_Number: XXXXXXXXX/1 Account_Number: XXXXXXXXX/1

Desired Settlement: To pay back my money because nothing was resolve and they are the Nissan people, no matter how old the car is. By the way this **** said I can send you to the salesman. I could send myself if I had new Nissan money.

Business Response: Initial Business Response /* (1000, 5, 2015/08/17) */ ***** I will have **** my service manager call you and we will get this resolved.. If you have any issues in the future please do not hesitate to call me personally..Thanks ***** **** Lou Fusz Nissan XXX XXX XXXX

8/17/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: 2014 Jeep Patriot with purchased extended life time warranty.Purchased from Lou Fusz Jeep in Ofallon Delivered on July 20, 2013.Problem existed in less than 2 years and less than 30000 miles from delivery April 2015 I noticed that the left side (driver's) wheel was building up an considerable amount of more black brake dust than the right side (passenger's) also the brake rotor was and the brake pads were not wearing evenly from the outside to the inside of the brake rotor. On the Left side brake outside brake pad was approximately 3/16 thick the inside pad was 3/8 thick. Right side pads was the same thickness at 3/8. Left side rotor was wearing considerably more on the outside face with major grooves developing while the inside face of the rotor was smooth showing very little wear. Right side show the same wear patterns on the outside face and inside face.Appointment was set up for 4/18/15 with Lou Fusz service as the Jeep was still under the ordinal warranty for brake calibers. When I called to set the appointment I stated The front brakes are wearing unevenly from left to right and there is excessive brake dust developing on the left wheel as compared to the right.When I arrived at Lou Fusz service I was greeted by *** ******** (716*w*) who took my name and phone number. She refused to look at the problem which I came in for.She refused discuss the problem and show no interest in why I brought my Jeep in.She talked down to me the entire time like I knew nothing about automotive brake systems.Approximately 20 -30 minutes late *** ******** called me back to the service department and said There is nothing wrong with my front brakes , it is just the metalic pads .Attached is the service report.Handed me the service report which said the same statement. When I asked why the brakes were wearing unevenly between the left and right side she could not and refused to answer the question. She also said the she would take pictures of the left side brake and send it to Chrysler to be considered if a problem existed. Also I would receive a call on Monday morning if anything was going to done. I then asked for the General Manger and **** ****** can out to the service to talk with me.**** ****** refused to look at my Jeep.**** ****** refused to understand or discuss the problem.**** ****** lacked the knowledge to understand why I brought the Jeep in.**** ****** complained that I was complaining about nothing and being rude to him.**** ****** complained that he was not going to do anything unless Chrysler would pay him to do the work.I left Lou Fusz service treated unfairly and the whole experience as a waste time and driving mileage.Receiving no phone call on Monday morning (4/20/15) at noon (12:00) I called Jeep Customer Service and spoke with ******* ****** put me on hold and called Lou Fusz service and spoke with the service manager, ***** who said that I was in on Saturday complaining about the brakes and wanted all four brakes replaced, and Lou Fusz going to do nothing for me and the issue was closed . Wanting all four brake replaced is untrue. Jeep Customer service set up appointment to have the brake issue looked at by another dealer *********** Mid River on Saturday (4/25/15) at 2pm.At 3:26 pm on 4/20/15 I received a call from the Service Manager ***** ** asking if he could speak with me about the brake problem on my Jeep, I agreed. ***** ** said the that paperwork had just come across his desk and the pictures that *** ******** (service adviser) had taken were unless, he also denied having have taken a call from Jeep customer service. ***** ** wanted me to bring my Jeep in so he could look at it and give me his Professional Opinion I agreed set an appointment for late in afternoon on 4/22/15.On April 22, 2015 after work, I took my jeep to Lou Fusz service and was meet in service area by the Service Manager ***** ** . When I tried to explain to him what the problem was , he became rude and starting talking down to me. My jeep was taken back to the service area by the service manager, ***** S., and the front left wheel and caliper were remove. I was than taken back to see my jeep. It was explained that the outside pad was 5/32 (approx. 3/16) thick and the inside pad was 3/8 thick and there was nothing wrong with my brakes even through the pads had worn so that the outside pad was one half the thickness of the inside pad. When I asked why there was considerably more brake dust on the left wheel than the right, the answer was given the left side is closer to the master cylinder so it brake first and more this is completely untrue. When I asked why the outside pad one half the thickness of the inside pad I was told pads can wear down to 1/32 before being considered bad, and my dodge truck has 120,000 miles on it and the brake are original. This is completely untrue again and avoided answering my original question. ***** S. then became hostile and extremely rude to me, had my jeep put back together walked me out of the service area back to the customer area and told me There is nothing wrong with your brakes and if I thought you needed brakes I would sell them to you. LOU FUSZ SENT ME OUT WITH A POTENTIALLY DANGEROUS BRAKE SITUATION AND SHOWED ABSOLUTELY NO CONCERN FOR MY SAFETY. Saturday 4/25/15 I took my Jeep to *********** Mid River Jeep, they found the left front caliper and slide to be defective, the parts were ordered, the left front brake was repaired under warranty at no cost to me. The left front has been wearing perfectly even with no brake dust since then. I had no problems with *********** Mid River Jeep getting the warranty work done, even with not purchasing the Jeep from them. Product_Or_Service: 2014 Jeep Patriot

Desired Settlement: Since Lou Fusz refused to fix to my Jeep under warranty. LOU FUSZ SENT ME OUT WITH A POTENTIALLY DANGEROUS BRAKE SITUATION AND SHOWED ABSOLUTELY NO CONCERN FOR MY SAFETY. Completely misdiagnosed the brake problem and all of the Lou Fusz employees who spoke me with were extremely rude and show no concern for my brake problem and I had to go to another dealer to get the warranty work completed satisfactory. I am asking for the following Driving Mileage from my home 6 ****** ***** , St. Peters XXXXX to Lou Fusz Chrysler Jeep Dodge Ram, **** ******* K, ********** MO, XXXXX. 15.7 miles round trip 2 trips for 31.4 miles using the IRS mileage rates for 2015 of $.575 per mile amount $ 18.06The call to my cell phone on 4/20/15 from the service manager ***** S. which was totally useless of 7 minutes at $.12 per minute $.84Total amount to paid to me for refusal to fix a warranty issue and completely wasting my time $18.90I believe this to extremely fair amount since I have spent over

Business Response: Initial Business Response /* (1000, 5, 2015/08/17) */ Contact Name and Title: **** ****** Contact Phone: XXX-XXX-XXXX Contact Email: *******@****.com I would like to state that we stand behind the diagnoses that we made on Mr. *****'s vehicle and even though another Dealer replaced a part under warranty that does not validate the issue it just means a part was replaced under warranty. Mr. ***** was a very rude customer that I found yelling at the Service Advisor in the Service Drive and I brought him into my office to discuss the problem, he then started yelling at me and when I asked him why he was yelling he stated he was not yelling but taking control of the situation. Mr. ***** was very difficult and rude to deal with, I am glad he is satisfied with the repairs on his vehicle by Mid Rivers and I will send him a $25 gas card for his perceived inconvenience at Lou Fusz.

8/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a brand new 2015 Kia Optima from Lou Fusz in February. This was my first car and I foolishly purchased a package at the dealership called a Car Pass. A car pass basically covers 7 oil changes, dent repair, and other miscellanous damage to the car for a cost of $1095. When the car had just over 5,000 miles on it, and was 3 months old, I was in an accident and the car was totaled at no fault of my own. I was only able to use one of the oil changes and none of the other benefits. I ended up buying the same car at a different dealership due to a lower price (**** ****** Kia). When I tried to contact the finance managers by email and phone I had no luck. I would leave them messages and they would not respond. My brother and dad also helped trying to get in contact with them and when they finally got ahold of a manager they said they would have to talk with the General Manager and then they will respond that same day. Neither time did they respond or answer when we tried calling back.

Desired Settlement: The Car pass cost $1095 and I used one oil change. I would like them to charge me a normal rate for an oil change ($100?) and refund the rest of the amount for a total of right around $1,000.

Business Response: Initial Business Response /* (1000, 5, 2015/08/14) */ Lou Fusz sold a vehicle to Mr. ***** and he purchased the Car Pass contract and had used some of the services provided in this package before he totaled his vehicle. This is not an item that qualifies for cancellation or transfer to new vehicle as stated on the contract however we offered to let him use it on his replacement vehicle after the car we sold him was totaled. Mr. ***** purchased his replacement vehicle from our competitor because he said he knew someone over there and could get a better deal. We still stand by our offer to let him continue to use the unused portion of his Car Pass at Lou Fusz Kia.

7/31/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My sales man and finance manager both agreed to put my sales tax into my loan cause I paid 1000.00 down I went in on June 18th went over all my paper work to purchase new car, was told I need 1000.00 down for loan to be approved, it was mentioned with *** my salesman and ***** finance lady on thurs and fri that I needed my sales taxes rolled into my loan, *** said that wouldn't be a problem. Once I received my paperwork in the mail I didn't receive check to the license bureau. When I called lou fuze the manager I spoke to told me it was never mentioned and I was lying and he believed his workers. My boyfriend and my daughter was present when it was brought up.Gm financial said lou fuze could redo the paperwork but lou fuze is refusing. I started trying to get this resolved since tues. Nobody would return my calls from Lou fuz. Finally after calling 4xs **** called me back, said I talked to my employees involved and there's nothing we can do to fix the problem.

Desired Settlement: My loan papers re done with the corrections.

Business Response: Initial Business Response /* (1000, 7, 2015/07/31) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXX Contact Email: **********@fusz.com The taxes were not added to the loan which is normal in Missouri. Obviously there was miscommunication however the customer signed a contract that showed $0 for taxes collected. We are looking into the possibility of recontracting however this will raise the customer's payments since they were not added to the loan.

7/30/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I purchased a Dodge Avenger brand new in 2013. I have noticed here lately the clock is losing time or slowing down. It will not keep time correctly. I took it back to the dealership and they told me Chrysler said it could lose up to 5 minutes per month. I requested that they fix it and they said they cannot because it can lose up to 5 minutes a month. This is unacceptable.

Desired Settlement: I would like for the clock to be fixed.

Business Response: Initial Business Response /* (1000, 5, 2015/07/29) */ Contact Name and Title: **** ****** GM Contact Phone: XXX-XXX-XXXX Contact Email: *******@****.com We have contacted Mr. ***** and scheduled an appointment to try and repair his clock, **** ***** is our Service Manager and he will personally handled this complaint with the customer.

7/24/2015 Problems with Product/Service | Read Complaint Details
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Complaint: 2012 nissan maxima under factory warranty accident 7/13 and was towed to lou fuze. I gave permission to *** to give me an estimate for damages, but no do the work. No one called to let me know

Desired Settlement: I want my deductible waived.

Business Response: Initial Business Response /* (1000, 5, 2015/07/24) */ Contact Name and Title: **** ****** Service Mgr. Contact Phone: XXX-XXX-XXXX Contact Email: **********@****.com The customers deductible was waived. The customer picked up her and is satisfied.

7/8/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I purchased a 2002 Pontiac Bonneville September 2014 and it came with a 2 year warranty. A month later the service engine light kept coming on and the car shuts off. I brought it back 9 times for repair and it's still having the same problems. I called June 26th to explain the same issue and was told I would have to pay for any more repairs.

Desired Settlement: I would like to be placed in another vehicle or released from the contract.

Business Response: Initial Business Response /* (1000, 5, 2015/07/01) */ Case #XXXXXXX Complainant purchased the 2002 Pontiac Bonneville with 109,512 miles from Lou Fusz FIAT of Metro East (here after referred to as we and or us) on 9/17/2014. Complainant brought the vehicle back in to have the "due billed" fog light bulbs replaced when they came in on 9/30/14. We did not charge for this as it was on the due bill along with shampooing of the seats in the vehicle. At this time they also informed us the check engine light was intermittently turning on, as they had only put an additional 1000 miles on the vehicle we attempted to resolve the issue. Could not get light to turn on and as such were unable to properly diagnose. Advised complainant if the light came back on, to come back in and we would run a diagnostic at that time. On 10/8/14 (110,661mi) Complainant brought the vehicle back and stated vehicle had been stalling. Complainant requested we do a tune up and check spark plugs. We advised the customer it wouldn't fix the stalling issue. Complainant was insistent that we do the tune up. We obliged at no cost to complainant and replaced 6 spark plugs. On 11/10/14(112,498mi) Complainant brought the vehicle back the SES (check engine light) was on we diagnosed the issue and determined bad wiring had caused the 2 plugs to become defective. Replaced wires and plugs at no cost to complainant. We also provided complainant with a rental vehicle at no cost to them. On 11/24/14(113,300mi) Complainant brought vehicle in stating it was still not running properly. Further diagnosis determined the Mass Air Flow sensor, and the serpentine belt, and a leak in rear air shocks. We fixed all issues and provided a rental car at no cost to them. On 4/2/15(122,158mi) Complainant brought the vehicle back in for an SES light (check engine light) Vehicle service contract covered the replacement of the oxygen sensor, thermostat and gasket. We covered complainant's deductible and rental car at no cost to them. On 4/6/15 (122,310mi) Complainant brought the vehicle in stating SES (check engine light) was on again. Checked vehicle and found loose wire in connector at wiring harness for oxygen sensor. Replaced wire in connector at no cost to complainant. We have taken great measures to ensure complainant's issues were resolved expeditiously and to properly at no cost to them.

7/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: *** **** Toyota sold a low mileage 2007 Lexus RX350 for $14,200, knowing that it was unmerchantable. It needs more than $5000 worth of repairs. We purchased a 2007 Lexus RX350 on March 2, 2015 from *** **** Toyota for $14,204. It had 111,922 miles on it - low mileage for a 2007. We bought it on the understanding that it was in merchantable condition. ********* Lexus advises that it needs two new tires, and new marker bulbs. Most importantly, ********* reports "front differential, rear main crankshaft oil seal and transmission case halves are all leaking $2895/power steering rack leaking from both boot bellows and the passenger **** boot bellow is torn open $1755/Transmission fluid $230 front and rear differential fluid $96 each/Front brakes job $370." This is major work no mechanic could miss.There is a reason we bought our used car from *** **** and not from a place like ***** ****'s Used Cars or a private individual. The reason is that **** has an excellent reputation for selling quality vehicles. Had we purchased from ***** ****, we would know the car was purchased at auction and buyer beware. But we expected that **** would stand behind its reputation and not market a car that was blatantly unmarketable. The evidence shows that **** knowingly sold this defective vehicle with full knowledge of these problems. The salesman advised us at time of sale that since Lexus is the same as Toyota, they repair these vehicles there at **** and we should bring the car there for repairs. There can be no question that upon receiving this car as a trade-in, the **** mechanics checked it out, and saw the problems. Further, *********'s records show the car was there during the month of January for other repairs. No doubt ********* advised them of these expensive problems. Since 2 sets of mechanics saw the car, **** must have determined only to make some cheap repairs as a cover - e.g. they put new front tires on. They knowingly decided to leave these expensive hidden repairs for an unsuspecting customer. They acquired the car in early January but did not offer it until the end of February - during that time they must have been struggling to figure out how to pawn it off on some sucker.

Desired Settlement: We are deeply disappointed but hopeful that Fusz will rise to maintain its excellent reputation for customer satisfaction. Fusz should make the repairs at their own cost. They can do it in-house - at least that's what their salesman told us. If it would be too expensive for them, they can take it back and sell this car at auction. We would take $15400 (I had to pay $1000 to register it and pay $200 for a 2nd set of keys) or they can give us another car of equivalent value - in perfect condition and working order. We would have to mutually agree that the car they offer is an acceptable substitute. We would want repairs to be verified at ********* Lexus.

Business Response: Initial Business Response /* (1000, 5, 2015/06/29) */ This was the first time hearing of our clients issue. We have come to agreement to process complete refund and assist in finding a replacement.

6/17/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Unprofessional conduct by receptionist, blatant lying by the sales person My wife and I were interested in buying a used Saturn Vue on your lot. The sales person we were dealing with, ***** *********** told us we had to put a $100 deposit on a car in order to hold it for a few days so we could come back on Saturday to look at it again. Fair enough. We decided against purchasing the car at this time and I called Mr ********** to let him know. He said at that time he would make the arrangements to refund my $100. Yesterday morning the funds were still not in my account so I called to check the status. Mr ********** was very short to me and told me I had to talk to the receptionist to get my refund so apparently what he'd told me on Saturday was not true. Your receptionist (I did not catch his name) was very rude and unprofessional. he whined a lot and made a lot of excuses but at no time did he use the correct answer "I'm sorry, sir, I'll fix this for you." Mr **********'s decision to lie to me has caused me a lengthy delay in getting my money back. I'm not in a position where I can just have $100 floating around; I need my money! Your receptionist is in serious need of customer service training. One thing is for certain between the blatant lying and unprofessional conduct of your employees, while I will be buying a car this summer I will most definitely not be buying it from you.

Desired Settlement: I need my money

Business Response: Initial Business Response /* (1000, 10, 2015/06/17) */ We are refunding his deposit.

6/16/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a Mini van, Dodge Caravan 2005. I was a 1st time buyer and trusted the dealer to help me with my purchase. Sales person who's name was ***** assured me that all paper work, including inspection was done and I can take the car to register it, and get my plates. When I arrived at the license beuro, they informed me that the car in question has failed inspection, and they cant give me my plates. I called the office to speak to *****, and he told me that they cant get my car in, and they don't know when they can my car in to get inspected. He promised that sales manager there will call me back, and no one ever did. I have tried numerous times to get a hold of someone , but nobody has called or got back to me. I ended up paying private car shop to do an inspection. After they got my money, they treated my like a nobody. My pates were to expire the next DAY, BUT ***** just told me, that's how it is going to be, that's it. Very poor treatment. Very bad business. No apology for selling me car that had failed inspection. I went out of my way to make their life as easy as possible, but got treated very poorly and lost additional money for inspection, BEFARE; Product_Or_Service: Car

Desired Settlement: I want my refund for the inspection, and apology for wasting my time.

Business Response: Initial Business Response /* (1000, 5, 2015/06/12) */ Mr **** did reach the customer and apologized for the poor service. We are refunding customer for his inspection. The company is taking measures to insure this doesn't happen again.

5/27/2015 Delivery Issues
4/29/2015 Delivery Issues | Read Complaint Details
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Complaint: I purchased a vehicle from lou fusz Mitsubishi in the last part of December 2014 approximately the 26th. At the time of sell they owed to us the title for the vehicle, a small trim piece screw cover, and a set of keys. After numerous calls to them by myself and my wife we were finally able to get our title in February 2015. I have continued to call to receive the other things promised and have yet to receive them. Even contacting there main office has led to no results. I was told to go to a local GM dealership and have them order the parts I needed and they would pay for them. When I did they never contacted the GM dealer and when the GM dealer tried contacting them they said they had no information on this deal.

Desired Settlement: I just want my set of keys that was promised to me. And a screw cover trim piece that is in our written contract

Business Response: Initial Business Response /* (1000, 7, 2015/04/23) */ Contact Name and Title: *** ******* Contact Phone: XXXXXXXXXX Contact Email: ********@****.com We have taken care of the customer at this time. The customer lives hours from the our store. We paid Lowe Chevy parts dept to provide customer a key. To best of our knowledge this is resolved!

4/29/2015 Problems with Product/Service | Read Complaint Details
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Complaint: ***, Please find proof of my payment for the additional down payment on the car purchased last month. The money was supposed to be withdrawn via a credit card charge but apparently your staff lost my information and frankly any trust I had is lost with your company. 1.I have not received any payment coupon or statement. 2.There continues to be warning lights on my car. It was there when I bought it. You apparently advised ******** to let it wait until the warranty went into effect (I have the text message from ******** as proof) I will not be held responsible for major damage incurred with engine, transmission or any other issue if it shows this could have been resolved prior to me purchasing this vehicle.3.I came to get the device installed upon a specific time and date. I waited 3 hours while my car sat in the greeting area. It didnt get completed. What should have been 30 minutes turned into a major hassel for me since I was getting surgery the next day. No one said sorry. ******** looked at me and turned her head and di not even acknowledge me.4.The warranty I did NOT want yet paid for (listed in my dispute) has not been processed.5.The fog light I paid for needs to be reimbursed to me. (Invoice enclosed)6.The threats of repossession are against your contractual acknowledgement since I provided all documentation and payment information with my contract. Simply because your company lost it is not my problem. As a gesture, I am including the payment information.7.Other issues were wrong with the car when I test drove it. ******** shrugged me off like Im lucky to be talking to her. Not an adequate response and left me at a point where I knew I had already committed to the deal but immediately regretted it even before driving off the lot.8.Warranty, I dont want it. Since you cannot provide me the information I will purchase my own warranty outside your company. You can take the substantial commission ******** made away.To say I am disappointed in your customer service is an understatement. I will be forwarding this email to the BBB as a recommendation to discard your rating. Your company is an underperforming group and Im sad I decided to buy a car from you. I will advise all others I know to steer clear from Lou Fusz, especially the Mitsubishi location. I am getting threatening messages from Ms. ********* CEASE AND DISIST With my BBB Complaint I am contacting an attorney to find my actions for selling me a car under predatory lending and with issues to its mechanical attributes that were known by the sales person as well as at least two other people upon purchase. I also advise that per State Statutes it is illegal to have the Sales person be the finance person in the transaction. I was told this by someone at your location, Fyi. Product_Or_Service: Audi A6

Desired Settlement: I have paid for items they promised, they also stated they would fix the other problems when my warranty went into effect. I think that's actually illegal. I would like to return the car.

Business Response: Initial Business Response /* (1000, 5, 2015/04/23) */ Contact Name and Title: *** ******* Contact Phone: XXXXXXXXXX Contact Email: ********@****.com We have talked to the customer and We have agreed to fix his vehicle and return it good working order. Upon completion of work we will update this dispute. At this time we are resolving the customers complaints.

4/29/2015 Problems with Product/Service | Read Complaint Details
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Complaint: In purchasing my used Mazda on November 14, 2014, I first met with the salesperson *** ******* and negotiated a purchase that included a bumper-to-bumper warranty, then I met with ***, the finance person to complete the purchase. *** and I discussed the car and the warranty, and he indicated with his pencil the bottom line price I would pay for the purchasethe car and the warrantyas $18,117.10. He also computed my sales tax, and stated it would be at around 400.00, and that I could simply switch my license plates. I agreed to this deal and left with the car, but no financial paperwork. About two weeks later, I received a bundled mailing from Lou Fusz with a yellow page listing my deal at $20,117.40. On 12/8 I went to pay the sales tax and switch my plates. The city employee then charged me $1422.03 for the sales tax, noting that all car dealerships in St. Louis know I could not get credit for paying personal property tax on a lease (which I had traded in) so I had to pay sales tax on over $15,000. Too, I could not switch my plates, so I had to purchase those. So nothing, really, the finance person said, came to pass. I had evaluated finalizing the purchased based on the information verbally given to me, the clear indication that I was paying $18,100 for the car, yet neither that figure or the sales tax figures were accurate.I emailed both the salesperson and his assistant, trying to set up a meeting to discuss this. I put in numerous calls and finally met with *** and ***** ******** as well as ***** ************ the Mazda financial services person (who was not available when I purchased my car), on 12/11/14. I was assured by *** ******* that the repairs to the car we had agreed to for the purchase would occur, though nearly two months later, that has not been completed. After explaining to ***** *********** the financial problems, he stated that obviously their process had broken downhe looked at the folded sheet of yellow paper and said he was concerned because it appeared I had not left Lou Fusz with any contract or other financial paperwork (which was true), and that he would make things right. He said that many dealerships would simply say I signed the papers and was responsible, but Lou Fusz did not work that way. He committed to me that he would look into this right away, speak with his superior and arrive at a satisfactory conclusion. We agreed I would meet with him and any other person who could finalize this situation on Monday, 12/15. That meeting never took place.Instead, when I went to the dealership on the 15th, ***** *********** was not available. The director of finance, **** ******** happened to be there for a meeting and I asked to speak to him. He said he was aware of the situation, that I had signed the papers to purchase the car for over $20,000 and he was not going to do anything at all to remedy the situation.Yes, I did sign the papers as the director of finance mentioned. However, when I met with *** to finalize the financial end of this purchase initially, he ran me through the paperwork at great speed, pointing to and indicating only that the $18,100.00 price as the one I was paying for the car and the warranty. I put myself in his hands as the financial expert in this case, as do many women, and I do feel I was misled and that Lou Fusz is responsible to honor the verbal indication given me at the time of purchase. Even ***** *********** noted that the mistake was on the companys end, not minenot only was I verbally misled as to the purchase price, but I did not leave the dealership with any financial paperwork at all. I am filing this complaint so that other single women in a similar situation do not receive the same treatment from this dealership. Essentially, I am out over $3,000.00 because of a breakdown in their process, and Lou Fusz representatives have thus far done nothing to set things right. Product_Or_Service: Mazda 3 5 door Hatchback auto

Desired Settlement: In view of the fact that a Lou Fusz employee mishandled my financial negotiations, leading me to believe the purchase was over three thousand dollars less than it actually was, I would like to be reimbursed for that money. This can come in a re-financing of the over $2,000.00 associated with the car purchase and a check issued to me for $1,022.03 to cover the cost of sales tax and license plate purchase since I was clearly told I would pay no more than $400.00 for both, yet the bill came to $1422.03. Alternatively, I would like a check issued to me for $3022.03 to cover the cost of both.As well, I would appreciate having the interior repairs and cleaning finalized, since I cant seem to get an email or date when that might be accomplished, though I have repeatedly asked for that.

Business Response: Initial Business Response /* (1000, 6, 2015/01/09) */ We have reached out to the customer to get this matter taken care of, and are waiting for her to respond. Thanks **** **** Initial Consumer Rebuttal /* (3000, 8, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) **** **** called me and left a voice message on January 8. I quickly called him back, minutes after his call to me, but he was not available. I left a message on his voicemail, letting him know I would be available to talk at 4 pm. and leaving my phone number. I have not received a call back from him as of Friday, 1/9 at 4:00. Final Business Response /* (4000, 11, 2015/01/12) */ We have been in contact and have resolved the situation. Thanks **** Final Consumer Response /* (3000, 18, 2015/04/29) */ 4/29/15 Called and emailed consumer for update 4/29/15 Consumer states the case has been settled

3/10/2015 Delivery Issues | Read Complaint Details
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Complaint: On 12/26/2014, I purchased a 2006 Honda Elantra from this dealer. I purchased a car for my daughter who lives in Hannibal. I went to the license bureau in Hannibal on about 01/25/15 to get the car licensed. I was told they could not do it because I didn't have a title. I drove back to St. Louis and went to this dealer and spoke to the business manager. He said he was sorry and he gave me a business card and told me she could drive on that. I thought about that and decided that was not going to work. The business manager said it would take 10 to 12 days to get the title. I waited for two weeks and called and told them I had not received the title. I called on 03/26/15 to speak to the business manager and he hung up on me. On 03/27/15, I went to the dealer and spoke to the business manager and he said he had the title. I asked to speak to the general manager and he was not in. An assistant manager talked to me and I complained about the business managers conduct and said they should have provided a rental car if they could not provide the title. On 03/02/15, I received a call from the general sales manager and he said he was going to provide $160 and that was all I am getting and he hung up on me.

Desired Settlement: I would like for the dealer to reimburse for two car payments of $160 each for $320, car insurance of $104 per month for two months for a total of $208 and $10 cab fare to get to work for 32 days. I would like for the dealer to reimburse $848.

Business Response: Initial Business Response /* (1000, 5, 2015/03/03) */ We have been in contact and will get this issue resolved with the customer. Thanks **** ****

3/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My wife and I purchased a Subaru Impreza on 1/10/2015 from Lou Fusz Subaru. The car had all the options we wanted with the exception of splash guards. The salesperson **** ****** sold us a set of splash guards for the price of $300 dollars installed which was added to the price of the car.Since the splash guards were not in stock at the time they would contact us and schedule a time for us to get them installed. About a week later we received a call from **** ****** stating that they received the splash guards. We then scheduled an appointment with the service advisor ***** ***** to have them installed on 1/29/2015. On the day of 1/29/2015 after sitting for a period of time in the waiting room ***** ***** came in and informed my wife that our particular model Impreza (Sport Limited) does not have a splash guard option and that the ones there were sent would not fit on the car nor would any Subaru splash guard set. ***** ***** then contacted **** ****** and made him aware of the situation. I then contacted **** ****** shortly after via phone and he informed me that Subaru would issue a refund check for the amount of $300 dollars which we should receive the week of 2/9/2015 2/13/2015.On 2/13/2015 after still not receiving a refund check I then contacted **** ****** via phone and left a message asking about the refund check.On 2/16/2015 I attempted once again to contact **** ****** in the afternoon after not receiving a return call from 2/13/2015 and left another voicemail.On 2/16/2015 after leaving a voicemail with **** ****** I then called **** *********** (Business Manager) who did the financial paperwork from the sale of our car. **** answered the phone and said he would look into it.On 2/20/2015 after not hearing back from either **** ****** or **** *********** about our refund check I then called **** **** (General Manager) and left a voicemail with him making him aware of the situation and asking that he call me back.On 2/23/2015 I called **** **** one last time and lefta message with his secretary to have him contact me.

Desired Settlement: Refund $300

Business Response: Initial Business Response /* (1000, 5, 2015/02/26) */ I apologize for the confusion. A check was mailed out yesterday for the amount of $300. If I can assist in anyway please let me know. Initial Consumer Rebuttal /* (3000, 7, 2015/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have not received the check yet. Final Consumer Response /* (3000, 10, 2015/03/06) */ We received check today. I appreciate the help I received from the BBB in resolving this issue.

1/28/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Lack of trust in word of salesman. I purchased a previously leased 2013 Toyota Highlander from Lou Fusz Toyota out of Kirkwood, Missouri 1-12-15 from **** ****** I couldn't drive it home that night as it still needed some stuff done to it (detailing, servicing, new tires, etc). At the time of the deal I asked for information regarding the tires and **** said he would email me the info. I spoke with **** a few times via calls and text talking about the progress of the vehicle and making arrangements to "exchange keys" as he put it and to hand off the vehicle (I live about 2 hours away). I also inquired about the tire info as I hadn't received an email about it. He said he'd write the info down and pass it to me when we meet. During the hand off on 1-14-15 **** seemed very rushed. I asked some questions about the engine (ex how often the oil needs to be changed) and he said all that info was in the owners manual in the glove box (I later discovered the lack of owners manual). He handed me one key and one keyless entry and said he'd call me on Friday (1-16-15) as he was off on Thursday. In the rush I forgot to ask him for the tire info and the spare keys. The next day I called and spoke with ****, a sales manager, and told him about the one key and no owners manual. He said that they only have what the owners give them. I asked if there was any way to get a spare key and an owners manual and that I felt these things should be standard, especially with as new as it is. He said he could look around for an old owners manual but I should consult the website for Toyota owners to get the info there. As for the key he suggested I come in on a Tuesday morning when car keys express was there and it'd be a much cheaper option for me than going through Toyota. I informed him that I live too far out of town to make that happen, not to mention my work schedule. Also, that they should inform the buyer of missing keys. Later that day I emailed **** ***** and explained the situation about the lack of extra keys, the owners manual and the conversation with ****. I asked if he could obtain a key, even possibly contacting the previous owner about the missing items. I told him any help in this matter would be greatly appreciated. **** never called as promised nor did he respond to my email. On Monday, (1-19-15) with still no response from ****, I called Lou Fusz and was transferred to ****** ************ phone (general manager). I left a voicemail stating my name, number, that I had some questions and comments about a recent purchase I made there and a request to be called back. Since I didn't hear from him, I left another message for him on 1-21-15. Thursday,1-22-15, I left a voicemail for **** ****** as I hadn't heard from him or ******. I don't know why my calls went unanswered or why the missing items wouldn't be provided (Keys -PLURAL/ owners manual). That evening while writing this, Mr. ********* returned my call. He said he will have an owner's manual ordered and mailed to me but couldn't do much about the key. I am appreciative of him taking the time to call me back and having the manual ordered. The lack of a spare key situation is still a sore spot though, especially for such a young vehicle (I assume new it came with at least 2 normal keys, a valet and 2 fobs?). I'm still submitting this mainly now because of the lack of follow through/ trusted word of the salesman. Truly disappointing.

Desired Settlement: I purchased a previously leased 2013 Toyota Highlander from Lou Fusz Toyota out of Kirkwood, Missouri 1-12-15 from **** *****. I couldn't drive it home that night as it still needed some stuff done to it (detailing, servicing, new tires, etc). At the time of the deal I asked for information regarding the tires and **** said he would email me the info. I spoke with **** a few times via calls and text talking about the progress of the vehicle and making arrangements to "exchange keys" as he put it and to hand off the vehicle (I live about 2 hours away). I also inquired about the tire info as I hadn't received an email about it. He said he'd write the info down and pass it to me when we meet. During the hand off on 1-14-15 **** seemed very rushed. I asked some questions about the engine (ex how often the oil needs to be changed) and he said all that info was in the owners manual in the glove box (I later discovered the lack of owners manual). He handed me one key and one keyless entry and said he'd call me on Friday (1-16-15) as he was off on Thursday. In the rush I forgot to ask him for the tire info and the spare keys. The next day I called and spoke with ****, a sales manager, and told him about the one key and no owners manual. He said that they only have what the owners give them. I asked if there was any way to get a spare key and an owners manual and that I felt these things should be standard, especially with as new as it is. He said he could look around for an old owners manual but I should consult the website for Toyota owners to get the info there. As for the key he suggested I come in on a Tuesday morning when car keys express was there and it'd be a much cheaper option for me than going through Toyota. I informed him that I live too far out of town to make that happen, not to mention my work schedule. Also, that they should inform the buyer of missing keys. Later that day I emailed **** ***** and explained the situation about the lack of extra keys, the owners manual and the conversation with ****. I asked if he could obtain a key, even possibly contacting the previous owner about the missing items. I told him any help in this matter would be greatly appreciated. **** never called as promised nor did he respond to my email. On Monday, (1-19-15) with still no response from ****, I called Lou Fusz and was transferred to ****** *********'s phone (general manager). I left a voicemail stating my name, number, that I had some questions and comments about a recent purchase I made there and a request to be called back. Since I didn't hear from him, I left another message for him on 1-21-15. Thursday,1-22-15, I left a voicemail for **** *****, as I hadn't heard from him or ******. I don't know why my calls went unanswered or why the missing items wouldn't be provided (Keys -PLURAL/ owners manual). That evening while writing this, Mr. ********* returned my call. He said he will have an owner's manual ordered and mailed to me but couldn't do much about the key. I am appreciative of him taking the time to call me back and having the manual ordered. The lack of a spare key situation is still a sore spot though, especially for such a young vehicle (I assume new it came with at least 2 normal keys, a valet and 2 fobs?). I'm still submitting this mainly now because of the lack of follow through/ trusted word of the salesman and the key situation. Truly disappointing.

Business Response: Initial Business Response /* (1000, 5, 2015/01/27) */ Contact Name and Title: **** ***** Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ******@****.com I have talked to our client in regards to providing her with an extra key, prepaid at her local Toyota dealership. She has really helped with providing me with local contact information and I hope this will be as easy as possible for her. We are also providing an owners manual. We have an established open line of communication for any future questions or needs.

12/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Not satisfied with purchasing my car and needed to get minor things done shortly after purchase and after they supposed to have fixed/correct. February 27, 2014 I went to Kia to inquire on trading in my car. Long story short, I was eligible to trade my car for a 2012 Chevy Malibu. The car was parked at the front door when it was offered to me. After a test drive, I noticed, a vibration while driving, a dent on the side, no key fob came with the car, and a vent was missing. I mention these things as I'm cashing out. They made me an appointment to bring my car in. They gave me a key fob (just one), placed the vent, and put three tires on my vehicle. Days after I got my vehicle and after the 30 day trial thingy they have (whatever its called)it rain, and I noticed my windshield wipers were old, the right one was actually torn and also the vibration was still there after the three tires was replaced. I have written a letter in more detail and sent two copies to the store manager(s). I have not received a response. I recently had a oil change (which was not the first one since I got the vehicle)and I was told I need four new tires. I couldn't believe this due to Kia shop had put three on just in February. These minor things should have been completed on the car before they sold it. I didn't get out of one car to start off putting money into another. RECAP: Shortly after purchase up to now, I had to get an oil change, buy a wiper blade (need two but only could afford one), purchased a tire (need four but only could afford one), I know most cars come with two key fobs, they only gave me one. My last two cars was from Lou Fusz (Saturn/Kia) and I would love to continue my service with you all but I am definitely not pleased with my last experience. As I mention earlier, I have written a letter and its more detailed with what I experienced with making a purchased with Kia which also include me feeling rushed, and having to make several trips back to the office due to unfinished business. (That was probably due to the employees rushing to make a sale). I understand they trying to make a sale but I believe you should know that your customers are satisfied and not manipulated into buying. In my letter, I mention the issues I experience, and what Lou Fusz Kia can do better to please their customers. The fact that I'm paying $14 something thousand for my purchase, I don't think I should be dealing with these minor issue shortly after pulling off the lot.

Desired Settlement: I would like to be reimbursed for the purchase of the wiper blade, tire, and oil change. I also, would like for the other three tires to be replaced with new ones, the other wiper blade to be replaced, and a second key fob. (I have receipts from my purchase I can forward/fax to you)

Business Response: Initial Business Response /* (1000, 6, 2014/11/25) */ Contact Name and Title: ******* **** service mgr Contact Phone: XXX-XXX-XXXX Contact Email: *****@****.com My name is ******* ***** and I am the service manager at Lou Fusz Kia. I have been here since August. upon receiving the complaint from the customer via BBB I have reviewed the history of the vehicle in our dealership, the customer took delivery of the vehicle in march and have found that 3 wheels were replaced to correct the vibration, also a key fob was programed to the vehicle, and the vent was replaced. the GM and I are unaware of any letter written by the customer. out of good will we are willing to look at the vehicle and provide a free inspection and to go over her options. Initial Consumer Rebuttal /* (3000, 9, 2014/11/26) */ See Attached Final Business Response /* (4000, 11, 2014/11/28) */ the customer has not brought the vehicle back to us reguarding this direct complaint after the wheels were replaced at the time of purchase. the 90-day warranty on used vehicles is now expired and the repair was performed outside of that warranty and the vehicle has acquired an additional 12,000 miles since the last visit to lou fusz kia which was right after purchase. all of the items that were performed and paid for by the customer are maintenance items.

11/19/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: On November 10, 2014 I had made an appointment for an oil and filter change and tire rotation that was on special for $39.95 and I had made it clear that is what was wanted. I even said it again when in person what was to be done. They were trying to push some other full synthetic oil and I said no thank you. The bill for this service at Lou Fusz Chevrolet was $49.71. I have had this same exact service done at ***** ********* with the same exact special going and the price at ***** was $41.58.The price difference is over 20% and I would like to know why there was a difference at all.I filled out an online survey from Lou Fusz so I could get an answer to this overcharge but there was no response even after many days.Thank you,****** Product_Or_Service: $39.95 special oil/filter change and tire rotation

Desired Settlement: I would like an answer as to why there was a price difference and I was hoping to use Lou Fusz for all my future service needs since now I am living in this area, but not if there is a problem with pricing.

Business Response: Initial Business Response /* (1000, 9, 2014/11/18) */ Contact Name and Title: *** ****** GM Contact Phone: XXX-XXX-XXXX Contact Email: *********@****.com In reviewing the work order the discount was not applied properly. The charge should of read 39.95 after discounts and $2.29 tax for a total of $42.24. The over charge of $7.47 will be mailed back to the customer along with a letter which he may turn in for a NO CHARGE oil change along with our apologies. Look forward to your future business. *** ****** General Manager

10/10/2014 Delivery Issues | Read Complaint Details
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Complaint: In February of 2014 I purchased a 2009 Black Dodge Journey from Lou Fusz Fiat of Metro East. I had purchased my other car from them as well as referred several friends and family members to them and they were completely satisfied, so I felt safe going back. In September of 2014, I came out and got in my vehicle to go and attend my uncles funeral and before I could get to the stop sign at the end of my street my car had run hot. The vehicle was towed to the repair shop where I was told that my head gaskets were blown and that I would need a new engine. I contacted the dealership with my concern, I was told that since I didn't have an extended warranty there was nothing they could do, I was also told that if I had done in house financing that my vehicle would be fixed because they could just add the cost of repairs to the end of my loan. Well I was not offered the option of an purchasing an extended warranty by the finance manager (who is no longer there) no was I offered the option of in house financing, which I am now told that I should have been given both options. Now I am stuck with a $360.00/month note and a $4,000.00 estimated repair bill. I just want my vehicle fixed or replaced. In 6 months time I have only driven 1200 miles, there is no way I could have put that much wear on a fully functioning engine already.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want Lou Fusz to pay the cost of repairs or replace my none functioning vehicle with something safe and functioning equivalent to what I have with less mileage, I would like for the to take ownership of the issue, without me having to come out of pocket for anything. My Journey is a 2009, with over 100,000 miles.

Business Response: Initial Business Response /* (1000, 8, 2014/10/09) */ In regards to case # XXXXXXX We have had numerous conversations with the consumer in an attempt to resolve the issue with their vehicle. We informed them that due to them not purchasing an extended service contract there was no additional coverage to compensate for their repair needs. We then informed them to allow us some time to see if there were any other options available. After much research, and contacting several different extended warranty companies, we were unable to find a company that would allow them to purchase a warranty. Due to us knowing there was an issue with the vehicle in advance our venders deemed them ineligible. We have since offered a discount to the consumer if they had the repair work done at our facility. During our last conversation, once we informed the consumer that we were unable to provide an extended warranty, they stated they would contact us back after they figured out how they wanted to move forward. Initial Consumer Rebuttal /* (3000, 10, 2014/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The businesses statement is not true. I was offered the discount first of $300.00 which would have left me with over a $3000.00 balance to pay out of pocket, it is at this point I was told there would be a call around to find an extended warranty since I was not initially offered the warranty at the time of purchase and should have been because of the mileage on the car and also given the fact that I was the 5th owner of the car in 5 years. During the initial conversation I also mentioned that my finance company agreed to sell the loan back so that I could do In-House financing since In-House financing was never offered as an option which the finance manager said that it should have been if so they would have just put the cost of repairs on the end of my loan and repaired my vehicle. I was told that I was not the only person not offered In-House financing at the time and should have been and that I should have also been asked to purchase and extended warranty and that the finance person had also dropped the ball on another deal aside from mine. After several days I was contacted and told that a warranty was found and all I had to bring was $150.00 deposit towards the monthly payments and $100.00 deductible and that my monthly installment payment for the warranty would be $154.00 per month for twelve months the warranty would be for 2 years or 24,0000 miles and would cover everything, the dealership was aware of the condition of my vehicle, because I had the invoice including pricing from another auto shop when I went to the dealership and spoke with the finance manager as well as the parts manager who compared the other invoice to his pricing and. It was not until the business received note of my complaint was I then informed that they would not be able to provide me the service, which just happened to be the day that I called to say I was bringing the money as well as having the vehicle towed to them for repairs. I called in and spoke with the finance manager, and he asked if I had filed a complaint I said yes and he went on to say that The Fusz's (owners) had received the complaint and did their background research and determined that whatever agreement that was previously made between the finance manager and I was not longer an option. I never said I would call back because I knew at that point their was nothing financially that I could do.

10/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Horrible Customer Service I seen a 2008 Nissan Maxima being advertised for 8,196 at Lou Fusz Fiat of Creve Couer. So my wife and I stopped by to see it. With our credit not being so good we really didnt think we had a chance. The salesman whose name is ***** ******** did what he could and said we were in luck since it was the last day of the month. (aug 30) he got a good deal for us on the car and we did all the paperwork, but couldnt take car home without full coverage insurance, so we said we would pick up the next buisness day which was tues(labor day wkend). Unfoutunately the car along with 7 others were stolen from lot of dealership. The car was shot up with bullets, we were told that the dealerships insurance would fix car if we wanted it, and we said that it would be fine if they were at least willing to work with us,we asked if the thousand dollar deposit could be waived, or the price on car dropped a little and before we could finish explaining ***** said that they were losing money dealing with us and it was our fault for not having insurance to take the car home. We really wanted and needed the car but he was really nice while trying to sale us the car but he was really ugly to us and never let us explain why we felt that we should not have to pay the full amount for the car. He said they would sale it wholesale before they came down on price. All we want is a decent resolution.

Desired Settlement: I would like to have the downpayment waived or a thousand dollars taken off price of the car. The car was stolen shot up with bullets I feel any buisness would at least have tried to meet their customer half way after such an ordeal.

Business Response: Initial Business Response /* (1000, 5, 2014/09/24) */ While we did have a unfortunate turn of events with a few vehicles, all were recovered. We are in the process of fixing any repairs needed including the 2008 Nissan Maxima. We will work hard to try and keep the loan secured for Mr.******** on the 2008 Maxima. The $1000 is a financial commitment required from the lender and is not something we have the ability to be flexible on. The only resolution we have is to repair the vehicle and have the lender still provide the loan for the 2008 Maxima.

9/10/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: On August 9, I bought a 2014 Toyota Prius c Two vehicle at this location:Lou Fusz Toyota XXXXX ********** ***** ********* ** 63122 VIN #: ***************** Stock #: TXXXXXX. Before agreeing to buy, I asked the salesperson if the advertised price was valid, and if there were any other charges I would have to pay. His answer was that that was the actual price, and only an administrative fee would be added. Then I agreed to buy the vehicle. But just before I applied for a car loan, the price was altered by adding $488 for some "sturdy interior finish" that the dealership had allegedly installed on its own. I was also told that there was no option of removing it or not having it installed. This indicates unfair advertising practice, because in the absence of these options this component should be considered an inherent part of the car. Moreover, the initial lower total price was indeed confirmed by the first salesperson I dealt with. Product_Or_Service: Toyota Prius C Two Order_Number: Stock #: TXXXXXX

Desired Settlement: Refund in the amount of $488

Business Response: Initial Business Response /* (1000, 7, 2014/09/03) */ I have spoken with Mr. ******** and told him that we would be sending him a check for the amount of $488. This was an oversight on our part. He was happy with me doing this. Check #XXXXXX.

8/26/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Feb 27, 2014 I brought my mini van to their shop. I brought it there in perfect condition no dent, no scratches or anything. When I got my car back there were four scratches on the hood, and one on the hood. I asked them what happened and they told me there was no way that could have happened there. I talked to the GM on 3/10 and he pretty much told me the same thing. When I dropped my car off it was fine.

Desired Settlement: I would like this company to fix these scratches they put on my car. They said there is no way this could have happened because they did not work towards the front of my van. They need to pay for the damages to my car.

Business Response: Initial Business Response /* (1000, 5, 2014/03/12) */ Contact Name and Title: *** **** **** COO Contact Phone: XXXXXXXXXX Contact Email: ******@****.com We are having troubles determining which location this occurred at, can you be more specific? Address, location , GM you talked too? This would greatly help us and reduce your waiting time on an answer. Thank You , *** **** *** Final Consumer Response /* (3000, 8, 2014/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The place where this happened is Lou fusz dodge at **** ******* K in ********* No. The service manager I talked to is *** ***** and the GM I talked to is **** ******. The scratches are on the hood and the passenger door.

8/18/2014 Problems with Product/Service
8/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Late fee due to poor time management. On May 26, 2014 I purchased a new Mazda 3 from this location. The whole experience has been horrible. The issue I currently have is over a late fee that I was charged from the DMV. The dealership was holding onto my paperwork until they received the lien release on the trade in. They never informed me that if I received the paperwork that I needed to get it faxed in to them. After 3 weeks of not receiving anything and after several attempts and messages left I was finally able to speak with someone. They told me to fax in the release and they would overnight me my paperwork so I could go register my car. This was on a Thursday so after not receiving anything by the following Monday I attempted to get in contact with the financing department again. This took 3 days with trying multiple times each day and leaving many messages. I was informed that the paperwork was mailed regular mail that Friday and that I should be receiving it shortly. This phone call took place on the last day to register my car. She told me that if I did not receive the paperwork in time that it was okay because it was just a $25 late fee and that they would reimburse me. I received the paperwork the day after and went in that afternoon to register with the DMV. I had called back and she told me to fax in a copy of the receipt with the charge and she would get me a check sent out. She did tell me they preferred that I came in to pick up the check but I am 2 hours away at Fort Leonard Wood so I told her it needed to be mailed. I faxed in the receipt with a cover letter on July 7, 2014. I have left messages since with no return calls. It seems to be impossible to speak with someone in financing.

Desired Settlement: Refund of my late charge from the DMV. $25.00

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ We will be paying the customer back and apologize about the confusion and we will get this matter resolved.

7/31/2014 Problems with Product/Service
7/30/2014 Problems with Product/Service
7/24/2014 Billing/Collection Issues
7/14/2014 Problems with Product/Service
7/11/2014 Problems with Product/Service
7/8/2014 Problems with Product/Service
7/2/2014 Problems with Product/Service
6/27/2014 Delivery Issues
6/18/2014 Delivery Issues
6/2/2014 Problems with Product/Service
4/23/2014 Problems with Product/Service
4/11/2014 Problems with Product/Service
4/11/2014 Problems with Product/Service
3/21/2014 Problems with Product/Service
3/14/2014 Delivery Issues
2/28/2014 Problems with Product/Service
2/25/2014 Advertising/Sales Issues
2/17/2014 Problems with Product/Service
2/13/2014 Billing/Collection Issues
1/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my car to this business on Tuesday on 08/27/13 to get the wheels aligned. I paid them $104.00 and I had to take the car back on Thursday 08/29/13 to have it redone as the steering was still pulling to the left. After the second repair they caused body damage. There is a dent in the bumper and scratches on the quarter panel. The offer to buff it out, but after they buffed it out it was slightly better, but I could see it. This is damage that I didn't do or cause and I feel they should properly repair it. I left my job at 12 pm and didn't get back until 2 pm when I went to pick it up and found out what had happened.

Desired Settlement: I Would like for the company to fix the damage properly or reimburse me to have it done at another shop.

Business Response: Initial Business Response /* (1000, 7, 2013/09/17) */ Mr. claims that there were scratches on his bumper. The body & paint shop goes to touch up the alledged scratches and find that the scratches were previously touched up as there was already old touch up paint on the said scratches. The body and paint shop then buffed and retouched up the areas the best that they could with the already touched up area. Initial Consumer Rebuttal /* (3000, 16, 2013/09/25) */ photos of the damage are attached Final Consumer Response /* (3000, 22, 2014/01/28) */ 12/31/2014: I have not heard anything from the dealership regarding this complaint. In lieu of getting money to have someone else repair the scratch/dent or the dealership repairing the damage I am willing to drop the issue if I can get my $104 back for the alignment I had done on 8/27/13 and redone on 8/29. The car continues to pull to the left. 1/28/2014: I am not happy with their response but may try the front end alignment again. Final Business Response /* (1000, 23, 2014/01/28) */ 12/31/2014: I will run this complaint by the dealership's general manager. 01/07/2014: Business returned mediator's call. 01/14/2014: Mediator left message for business. 01/21/2014: Business returned mediator's call. 01/28/2014: We are not interested in giving consumer his money back but I am willing to have my service manager at the dealership, redo the alignment and try to get it right. Our position regarding the scratches on consumer's car has not changed and I feel we have made a good faith effort to resolve the issue even though it is not to consumer's satisfaction.

1/16/2014 Billing/Collection Issues
12/31/2013 Problems with Product/Service
12/20/2013 Delivery Issues
12/16/2013 Problems with Product/Service
10/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i bought a **** gmc here they had lost a the extra key and remote so they did send me a new key and remote but only the dealer can program the remote they are 100 miles from so they said take it to a local dealer which is 30 miles from i had to pay to get it programmed they said they would reimburse me its going on a moth still no check (***** you do have a copy of the recite chuk confirmed that) i also had to install the cargo lights on the truck my self that should be done before the truck was showed to any one (since when do you buy a new truck with some assemble required) the best part they offered me few dollars extra in the reimbursement that i haven't got to answer they survey that ** sends out with all completely satisfied answers Product_Or_Service: truck

Desired Settlement: i thank i should be payed for time off work and miles the truck was not ready for sale but was made to take it

Business Response: Initial Business Response /* (1000, 5, 2013/10/25) */ Mr. bought one of the first new ******* we had on our lot, which a manager was driving. Unfortunitly the Tech during PDI did not relieze he needed to install the new bed lights. Also, being a demo, the second set of keys were missing. We offered to take care of this at the dealership but due to the fact that he lives a hour plus away from the dealership, he said he would take care of all of this at his local dealer if we paid for it. We have apogized a number of times, paid for the second set of keys to be reprogrammed and compensated Mr. ***** the amount it would cost the dealership to install the lights since he did it himself. Now he wants money for his time and we told him no becuase he offered to take care of everything. Then he tried to hold the GM survey over our heads if we did not compensate him. We apologize again for the lights missing and key but we would have done that before delivery if he didn't want take the truck that night.

10/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I purchased my **** I was told that I would receive a free oil change every 7 to 8 months. Three months after receiving a oil change my oil light came on. The representative states I was offered an up charge of better oil for $21. However, I was never offered that and when I returned today I was told I would need to pay $80 for the service. They offered me $10 off the service. However, I feel that they intentionally didn't offer me the service at $21, because they knew I would have to return.

Desired Settlement: I would like for the company to provide the synthetic oil at the rate of $21.95 as I should have been offered.

Business Response: Initial Business Response /* (1000, 5, 2013/10/09) */ Contact Name and Title: ***** *********- FIXED OP Contact Phone: XXX-XXX-XXXX Contact Email: **********@*********** I will contact consumer and inform her that her desired resolution is acceptable.

9/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a deal of new car with *** **** ****** on Aug. XX XXXX. I made a deposit ($500) for keeping my favorite car. But on picking day (Aug. 31), I heard that my favorite car had been sold on Aug. 30.My picking time was 10am on Aug. 31. But, my sales agent appeared to me 30 minutes later and noticed me this incredible situation.Although sales manager and other sales agents already knew this happening, they did not let me know. They did not even apologize me and tried to sell another car with over 2,000 miles.Thus, I canceled the deal. I could not understand their sales practice. Their sales attitude was so bad that we were so upset.

Desired Settlement: Refund of $500 deposit

Business Response: Initial Business Response /* (1000, 10, 2013/09/18) */ Contact Name and Title: ****** ****/General Manag Contact Phone: XXX-XXX-XXXX Contact Email: *****@****.com Mr. gave us a deposit for a vehicle on 8/28. The following day Mr. discovered that the vehicle had been a "demonstrator" vehicle and had miles on it. He did not want that vehicle and transferred his deposit to a 2nd vehicle. Later it was discovered that Mr. wished to have power seats, which the 2nd vehicle did not have. At that time Mr chose a 3rd vehicle that he saw on our lot. When the order started to be written up for the 3rd vehicle, we found the vehicle sold to another customer. Mr. deposit was refunded to him on 08/31/13.

9/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my wife's Jeep up to this location to get an inspection. They gave me the inspection and then tried to mark it up saying there were a lot of things wrong with it. The company put something in the system saying there are more things wrong with the jeep than were stated that need to be taken care of before it will pass inspection. When I was there, they told me there was a leak in my exhaust and would not pass. Then they said the ball joints were messed up. One was a little more worn than the other but they were fine. The car did pass emissions. They said this was over $2,000 to repair. When we went to get a second opinion, we found out they put several things on there they never told us about. Whenever we tried to call them about this, they will not respond. No one else will touch it because of all of this in the system.

Desired Settlement: Remove my information from their systems.

Business Response: Business' Initial Response /* (1000, 5, 2013/09/04) */ Here at The Lou Fusz Automotive Network it is our intention and our utmost desire to treat our customers like family and with respect. Occassionally however, we must delivery other than ideal news. Regrettably, we were forced with the task of doing so in this situation. The State of Missouri has guidelines that a certified Inspector Mechanic must strictly adhere to. The technician that performed the inspection on this vehicle was forced to reject it under those guidelines. The consumer was directed, on several occasions, to visit one of the referee stations operated by the state in order to determine whether or not the findings were accurate. The consumer was also informed that the individuals operating such an establishment have the final verdict, and as such can reverse a previous decision. That was two months ago, and as of this date, the consumer has not visited the referee station, as directed by our facility. It is our desire that each and every customer have a positive experience with our establishment. We, as a certified inspection station, have due diligence to that of the law and the safety of the respective populous. It is for those reasons that we stand behind our original decision, and maintain that the failure of the Safety Inspection is both just and with merit.

8/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a 2007 Dodge Durango February 4, 2013 and paid cash. I left the dealership and took it a shop for service. The service shop told me the ball joints were bad and it should not have passed inspection. I called Lou Fusz and explained the problem and they offered to reimburse me for the repair. I took it to Advance Auto for repair and Lou Fusz paid it. July 5th it would not start, I called AAA and had it towed to **** ***** ***** for service. **** check it and noticed a shutoff box attached and cut the wires and it ran. I called Lou Fusz and ******* verified there was a shutoff box attached and It should have been removed. I asked for reimbursement and she told me to bring receipts. I brought it in and they removed the shutoff box and made copies of my receipts. I was told the person that issues checks was out and a check should be issued the next day . My boyfriend called July 18th about the check and spoke to **** ******** **** said they would not reimburse me because I bought it 10 months ago. He also said I should have brought it to them first.

Desired Settlement: I would like to be reimbursed for the *** towing fee, fee to check and cut the wires to get it running and gas to borrow vehicles while it was being repaired - $300.

Business Response: Business' Initial Response /* (1000, 7, 2013/08/05) */ Contact Name and Title: **** ******* Contact Phone: XXXXXXXXXX Contact Email: ***********@****.com A check will be cut today for $300 to **** ******. I apologize for any inconvience.

8/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a used truck. they said their was no warranty on this truck and I could not buy one.Well 45 days after I bought this truck the transmission went out. Took it back up there they had it for a month and a week. I pick it up on a saturday afternoon at 5 Pm. they closed at 6 pm. I didn't make it half way home trans went out. Had to gat a wecker to bring home to it out myself and rebuilt it my self. I'm a ase mechanic. At 4 months with 8 hundred miles on it number 2 cylinder antifreeze is running in it. I went up to dealership and they said i did'nt buy warranty. and i said it was not offered to me I tryed to buy it. well he said he would would check in to it and call me . cents then I have called 25 times , I have even called Mr. and left voice messeges. on respontse. I found out it had head gasket rcall and a timing chain issue.

Desired Settlement: DesiredSettlementID: Replacement I would like new engine

Business Response: Business' Initial Response /* (1000, 5, 2013/07/31) */ Contact Name and Title: **** ******* Contact Phone: XXXXXXXXXX Contact Email: ***********@****.com We have offered to help trade the customer out of his truck. The customer has not responded to the offer. The truck has not been brought to our service department to inspect the vehicle. We are more than willing to help assist the customer in this situation.

8/1/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: This is a summary of all the problems I encountered with my purchase and as of today all the kinks, issues, and problems are still not resolved! I purchased a Dodge SXT Journey on 07/18/13 with my company's corporate program. This is the only reason Lou Fusz received my business in the first place. The corporate program includes an extra discount. The issue is with the overall purchase and the problems with the vehicle and purchasing a "new" car these things are totally unacceptable. I have only had the car for 10 days. Issues as follows. 1: There were extra accessories and items not disclosed on the sale sticker or the buyers order until I inquired about the different price, 6 days later, and then it was explained to me. These things should have been disclosed at the time of purchase! 2. There's is a lot of confusion between the sales team, service team, and management which creates a break down in communication. Each time I called the service desk or receptionist desk the customer services was horrible and I was also put into someone's voice mail because they were always too busy. 3. I wanted to exchange my vehicle 3 days after I purchased it and was told I could not I had to pay sales tax first and they would only accept it back as a trade in and I would have to buy another car and pay sales tax again totally unacceptable!!! 4. The suv had no washer fluid in it and no one explained how to work the vehicle, and this was my first purchase after 10 years and overral a bad experience. 5. The vehicle has a slow pick up, the engine is loud, the car does not ride smooth and THE PAINT IS CHIPPING AND SOME DEFECTS IN THE RED PAINT AGAIN ALL TOTALLY UNACCEPTABLE ON A NEW PURCHASE! 6. IT IS CLEAR NO ONE CHECKED THIS SUV IN DETAIL BEFORE I PURCHASED IT TOTALLY UNACCEPTABLE!!! 7. IF A CUSTOMER CAN NOT EXCHANGE THE CAR I EXCPECT ALL THE ISSUES AND PROBLEMS TO BE ADDRESSED IMMEDIATELY AND NOT TO BE TREATED LIKE I AM NOT IMPORTANT!! 7. OVERRAL QUALITY OF THIS SUV GETS A POOR RATING! Product_Or_Service: Red Dodge SXT Journey FWD 4DR 2.4L Order_Number: DEAL# XXXXX Account_Number: CUST# XXXXX STOCK#

Desired Settlement: 1. If at all possible I would like to exchange this SUV and get a different one soon as possible and if not what are my options??? (I want the general manager and corporate manager to address this question)! 2. I want this SUV tested and inspected again in detail ASAP!3. I want the paint chips and defects in the paint itself resolved ASAP, and if it can not be repaired they will need to repaint this SUV!4. I also expect some kind of incentive or some free oil changes for all my hassles!

Business Response: Business' Initial Response /* (1000, 5, 2013/07/31) */ Contact Name and Title: **** ******, GM Contact Phone: XXX-XXX-XXXX Contact Email: *******@****.com To Whom It May Concern I have listed below the Dealerships response for each of the items list by ******* ******; 1. There is an addendum sticker on every new vehicle we sell that list the items of the protection package located next to the Factory Window Sticker and they were disclosed. 2. I don't have an explanation about why she gets voicemail when she calls but I do know that every member of my Team she has tried to reach have talked with her several times. 3. We do not take back New Car purchases. 4. We may have missed the windshield washer fluid at time of delivery and it was addresses and corrected. 5. The customer drove both a V6 and V4 cylinder engine and chose the V4 for better gas mileage, I cannot do anything about the performance of the engine it is a 4 cylinder and does not have the performance of a V6. When she brought it in for the paint issue there was a spot of white paint from from a sale price that was painted on the windshield that must have gotten on the vehicle, it was easliy removed while she was at the dealership. 6. We do check over the vehicle before delivery and yes sometimes we miss an item but this vehicle was delivered inside to Miss ****** and at no time of delivery did she mention any of these items. 7. When Miss ****** tried to return the vehicle for performance issues V4 verses V6 she did not mention any of these issues, they all came up after we explained we did not take back new vehicles and she was treated by my entire staff with the utmost respect. She told my business Manager she was sorry after she accused him of not disclosing a warranty purchase (showed customer where she signed to purchase the warranty) that she cancelled and then came back the next day to repurchase. 7. I am sorry that she is unhappy with her purcahse but I feel we have done everything she has asked us to do with exception of taking back the vehicle, and if there is ever an issue that needs to be addressed we will be more than happy to accommodate her as I feel we have already done. If Miss ****** feels like she is owed something for her inconvenience I will be more than happy to offer her 4 Oil Changes, and if she has any additional issues that have not been addressed I will be more than happy to address them as well. Sincerely, **** ****** General Manager Lou Fusz CDJR Consumer's Final Response /* (-5, 10, 2013/08/02) */ The key point the manager mentioned was "at time of purchase!" The facts are as follows: 1.) Lets be clear the sales rep. ****** did not dislcose the additonal sticker and other items until I came back to the shop for a explanation. 2.) The buisness manager apologized that he forgot to explain this to me. (an impt error)! 3.) When I purchase a "new" car I am not going over every section of paint on the vehicle in detail. I am trusting that in "good faith" the dealership thoroughly checked the car and it has no known problems. (common mistakes happen)! 4.) The service rep at the dearlership said my paint is chipping on the (right passenger side door) and on a NEW car paint should not be chipping 4-5 days later. (I have taken pictures for additional evidence)! 5.) Thank goodness the car is under warranty and I only decided to extend the warranty out of worry and concerns that the SUV will have more issues. Based on consumer reports and KBB there will be more issuses with this SUV. Please Note: A NEW customer does not inspect every inch of the car looking for chipped paint, because that is highly unlikely and should not occur on a new car. This was noticed after the car was washed the car!!! 6.) Unless a customer is an auto body specialist some things will be missed. 7.) The paint chips are supposed to be repaired today 8/02/13. If there are additional problems with the paint the dealership will address it. 8.) Failure to do so would not be good for the business or the reputation of the shop and the Dodge manufacturers. 9.) I am trusting that there will be no more issues with this car's defected paint to prevent a notice sent to the Attorney General's office. 10.) I will accept the 4 oil changes for all of my hassels due to making 7 additional trips to this dealership.

7/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In the St. Louis Post Dispatch dated Sunday, March 24, Lou Fusz Kia posted an ad for the lease of a New 2013 Kia Soul for $129 per month plus tax, title & license with "NO MONEY DOWN." (I have saved a copy of this ad.) However, after consulting with the sales rep and sales manager, I was advised that I actually had to put $2,500 down in order to acquire this 39 month lease. Since I was anxious to drive this Kia Soul off the lot on the lease date of 3/28/2013 (my family was in desperate need of another vehicle at the time), I accepted the deal with reservations. I later completed a survey indicating my concern that I did not receive the advertised lease price. In the survey, I indicated that I would wait to hear from the dealership about my concern before filing a complaint with BBB. Since I have not heard from Lou Fusz to date, I am filing this complaint. After much consultation with others, I feel that my original deposit of $2,500 should be returned or that Lou Fusz should accept return of the vehicle along with the deposit explained above. On a positive note, I have experienced outstanding service from the service department here.

Desired Settlement: Return deposit of $2,500 since advertised price on 3/24/2013 was "no money down for $129 per month or accept return of vehicle and a refund of the $2,500 deposit. Again, i had to put down $2,500 in order to get the advertised lease price of $129 per month instead of the "advertised" no money down for $129 per month plus tax, title & license. If i'm missing something here, a valid explanation to my lawyer that i can fully understand will suffice.

Business Response: Business' Initial Response /* (1000, 7, 2013/07/01) */ Contact Name and Title: ***** ***** - General Man Contact Phone: XXX-XXX-XXXX Contact Email: **********@****.com Mr. leased a similar Kia Soul to the one advertised and received as similar a deal as possible. The advertisement is plus tax, title and registration and includes some incentives that Mr. did not qualify for (military - $500 and college grad -$750). The advertised lease is for 12k miles per year and he contracted for 15k miles for year which also affects the payment. 1st month payment is collected at time of contracting but is not considered money down. Consumer's Final Response /* (-5, 14, 2013/07/03) */ SINCE I MAY HAVE INADVERRTENTLY DELETED MY RESPONSE HERE, I'M WRITING ANOTHER BECAUSE THE RESPONSE FROM LOU FUSZ REQUIRES IMMEDIATE ATTENTION. THE LOU FUSZ KIA RESPONSE HAS INCORRECT INFORMATION REGARDING MY COMPLAINT AS FOLLOWS: MY CONTRACT CLEARLY STATES THAT I HAVE LEASE FOR 12K PER YEAR AND NOT THE 15K AS STATED IN THE RESPONSE. I ALSO QUALIFIED FOR THE COLLEGE GRAD INCENTIVE @$750 (MCKENDREE COLLEGE AND UNIVERSITY OF ILLINOIS) AND THIS WAS MADE CLEAR DURING THE PRES CONTRACT DISCUSSIONS. I'M SHOCKED AT THE RESPONSE FROM LOU FUSZ AND ESPECIALLY THEIR DISHONESTY! WHAT HAPPENED? Business' Final Response /* (-10, 8, 2013/07/01) */ The lease was for 12k miles per year not 15k.

7/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I started this ordeal back around June 5th. My car had a service engine light on, so I took it to Autozone, they hooked up a tester and told me it was a misfire. I called the Kia dealership, and spoke to a gentleman in the service department. I asked him what he thought I should do or what the issue was and he recommended my spark plugs and wires be replaced since they were probably the originals and my car has over 100,000 miles on it. I figured I could do the job myself but after further research that day, I realized this would best be done by a professional. I called the next day and got a quote ****. He quoted me $549 plus tax. I agreed, and dropped my car off a day or two later on the 7th of June. I picked it up on the 8th of June and paid $577.96. A few days later, I noticed my car was not idling properly and was still stumbling when accelerating. I called **** at the dealership and he told me he would take care of it and to bring it back. I brought my car back on Wednesday June 19th, and **** confirmed there was a problem after a short test drive. I left my car for several more hours. **** calls me back, and advises me that the stepper motor control had a bad connection and they fixed it. He said he would not charge me for the diagnosis or labor. At this point, I was very happy. However, the next day, my car was still running the same way, erratic idle, etc. I called **** back once again, advise him of the issue and to bring my car back for the 3rd time on Tuesday June 25th. **** calls me on Wednesday and tells me that I now need coil packs and to replace them it would be another $628. I refused the service and picked my car up. I am upset that my car was never diagnosed or even offered to be diagnosed. I was told by a service employee that I needed to replace my plugs and wires. So, I trusted him and paid them $577.96 believing that my car would be fixed. If my car was diagnosed, instead of informing me of what he assumed was the problem, I would of replaced 1 coil pack for $200. Product_Or_Service: Vehicle Service Repair

Desired Settlement: I would like some sort of refund because at this point, my car is still not fixed and I do not have any more money to fix it. I feel like I was scammed.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/02) */ Contact Name and Title: ***** ******* Contact Phone: XXX-XXX-XXXX Contact Email: ********@****.com Mr. had vehicle's check engine light diagnosed at an auto parts center. Called Lou Fusz Kia to price plugs and wires which Mr. was advised by the (OUTSIDE VENDER) auto center that he needed plugs and wires to be replaced. Mr. authorized the plugs and wires to be replaced at Lou Fusz Kia, without Lou Fusz Kia performing a diagnostic check before replacement of plugs and wires. Mr. did not want to pay our diagnostic check fee which would of given him the correct diagnostic on the vechilces issue. Without Lou Fusz Kia performing the diagnostic check, we would not have known why the check engine light would of been on. This resulted in the customer trying to save money by not having the dealer properly check the code. At the end of the day Lou Fusz Kia did not diagnose the vechicle per customer trying to save money by going to outside vender for diag. we have called customer to offer financial assist for needed repair and proper diagnosis, customer declined and told dealer he was purchasing part over the internet. Dealer still put in system we gave Mr. a free oil change. this was just a goodwill offer to customer. any further concerns please call or email dealer at XXX-XXX-XXXX.


Customer Review(s)

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Customer Reviews Summary

2 Customer Reviews on Lou Fusz Automotive Network
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