BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lou Fusz Automotive Network meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lou Fusz Automotive Network include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 90 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

90 complaints closed with BBB in last 3 years | 42 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 8
Delivery Issues 8
Guarantee/Warranty Issues 7
Problems with Product/Service 55
Total Closed Complaints 90

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Lou Fusz Automotive Network
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 03, 1986 Business started: 10/01/1985 Business started locally: 10/01/1985
Business Management
Mr. Louis J. Fusz, Jr., President Tom Heap, Service Manager
Contact Information
Principal: Mr. Louis J. Fusz, Jr., President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Body Repair & Painting Auto Repair & Service

Alternate Business Names
Fiat of Creve Couer Lou Fusz Buick G M C Lou Fusz Chevrolet Lou Fusz Chrysler Jeep Dodge Ram Lou Fusz Dodge Lou Fusz Fiat Lou Fusz Ford Inc Lou Fusz Kia Lou Fusz Mazda Lou Fusz Metro East Fiat Lou Fusz Mitsubishi Lou Fusz Motor Company Lou Fusz Nissan Lou Fusz Subaru Lou Fusz Subaru Creve Coeur Lou Fusz Subaru St Peters Lou Fusz Toyota & Scion
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.