Business ProfileforJoe Machens Capital City Ford

6/10/22 FORD REPLACED MY BREAKS ON MY CAR. PER THEIR POLICY THE PARTS AND WORK ARE COVERED FOR 3 YEARS OR 36000 MILES. I HAVE HAD SEVERAL DIFFERENT CARS SERVICED THERE AND HAVE ALWAYS USED THEIR SAVINGS COUPONS FOR WARRANTY ON SERVICE WORK PERFORMED THERE. ON 4/27/23 THE SAME CAR NEEDED A WATER PUMP AND THEY TOLD ME THE BREAKS NEEDED REPLACED. I TOLD THEM THEY HAD JUST REPLACED THEM THE PREVIOUS TIME THERE. THE TECH CLEARLY DIDNT KNOW THAT AND SAID HE WOULD HAVE TO CHECK AND SEE AND CALL ME BACK. POINT IS THEY NEEDED DO THEIR PART AND HONOR THEIR WARRANTY FOR THE PARTS OR SERVICE. WHEN REACHED OUT AT A LATER DATE AFTER WOULDNT PASS INSPECTION FOR THE BREAKS I ASKED IF THEY WOULD REIMBURSE FOR THE BREAKS HAVING TO BE REPLACED AND THEM NOT HONORING THEIR WARRANTY, *** ******* SAID THAT SHOULDNT BE A PROBLEM. I THEN EXPALINED THEY HAD PUT A NEW WATER PUMP ON 4/27/23 COSTING THE AMOUNT 624.52. I THEN TALKED WITH HIM ABOUT REIMBURSING THE CHARGE FOR THE WATER PULLEY THEY HAD PUT ON AND HAD TO BE REPLACED 6/6/23. HE SAID HE WOULD SEE AND TO COME IN AND TALK TO HIM. WHEN I GOT THERE HE MENTIONED A BAD CHECK WRITTEN FOR THE SERVICE WORK 624.52 AND SAID HE WOULDNT DO ANYTHING UNTIL PAYMENT HAD BEEN COLLECTED. THE CHECK WAS BAD. THE LADY THAT COLLECTED THE CHECK HAD SENT AN EMAIL STATING THE CHECK WAS WRITTEN INCORRECTLY AND I NEEDED TO GET IT FIXED. SHE GAVE ME UNTIL 530 CLOSE OF THE BUSINESS DAY ON 4/27/23. AT 400PM THAT DAY I WAS PULLED OVER AND ARRESTED FOR THE NON PAYMENT OF THE CAR, FORGERY, AND STEALING. WHILE TALKING TO *** HE TOLD ME THE CHECK WAS RETURNED ON 6/5/23. WHICH IS AFTER THEY HAD MADE CONTACT WITH THE POLICE AND SENT IT TO THE PROSECUTING ATTORNEYS OFFICE FOR COLLECTION. WHICH IS NOT RIGHT FOR BOTH CANT GO FOR COLLECTING THE PAYMENT. I TRIED EXPLAINING AND HE SAID HE WOULD SEE ME IN COURT. NOT HONORING PREVIOUS WORK BEFORE THIS INCIDENT OCCURED. CAN EXPLAIN FOR ABOUT THE SITUATION IF NEEDED OVER THE PHONE OR IN PERSON. WANTING REFUND AND COST PAID ON BREAK