Business ProfileforDave Sinclair Lincoln

I purchased a ********************************** May of 2021. We called about a month or 2 after purchasing the vehicle that their was an electrical issue that would cause the radio screen to completely go black and no functions could be used between radio, backup camera or gps. They told us that there was nothing they could do, it was just a common issue with no fix. We did not persist because the car was still safe to drive. Fast forward to November 2023. We take the car to the dealership to get an oil change and because the check engine light came on out of the blue. We get a call that our engine block as a crack in it. We asked what caused this and was told that if the car over heats (which never happened) or runs out of oil (which also never happened). The car has had regular oil changes on it and has never been in an accident. I was told that I would have to replace the engine for about $9,000. After going through my paper work I remembered I specifically bought this vehicle because of the "warranty forever" they offer. They are refusing to cover it because we were supposed to get all service and maintenance done at their shop (nobody ever explained that to us). After mentioning to one of the salesman that it was never mentioned to us and finding it was difficult, he said "well I know lately we have been very particular about explaining it", the finance man at the time was younger and just wanted to get through the multiple documents as quick as possible. Also looking online there are multiple complaints against the ecoboost engine's in this model that has cause the same crack, all are pending lawsuits. I feel as though I was scammed with the "warranty forever". They are refusing to honor even though they never explained it. I just want them to fix it under the warranty since the car is barely 5 years old and not over the manufacture mileage warranty. They have been trying to work it out for 2 months now. We have lost work and time dealing with this.