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Find a Location

Bommarito Volkswagen of Hazelwood has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBommarito Volkswagen of Hazelwood

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/10/2010

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Volkswagen Dealership and Auto Group provides new and pre-owned sales, service, parts and financing.

    Business Details

    Location of This Business
    400 Brookes Dr, Hazelwood, MO 63042-2709
    BBB File Opened:
    12/22/2009
    Years in Business:
    15
    Business Started:
    8/1/2008
    Business Started Locally:
    8/1/2008
    Business Incorporated:
    4/25/2016
    Accredited Since:
    2/10/2010
    Type of Entity:
    Corporation
    Alternate Business Name
    • J Eickel Motors Inc
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Jerry Eickel, President
    Contact Information

    Principal

    • Mr. Jerry Eickel, President

    Customer Contact

    • Mr. Jerry Eickel, President

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/11/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    When buying my new car I was given a good deal on extended warranty. I was told I had 30 days to cancel with a full refund with no penalty. I immediately tried to cancel because I realized I'm paying interest for 3 years on a warranty before I can even use it...I called bommarito then was told I had to drive 35+ miles to the dealership to CANCEL IN PERSON ONLY.I canceled the extended warranty on 7/6/23 the form said 6 weeks for a refund.....well its way past 6 weeks and was a nightmare to cancel because I had to take off work to drive 35 miles to cancel in person. I have tried to call many times, can never get someone on the phone so I sent a email.They called me the next day and told me they would "look into it."Well that was 11 days ago and I have been charged interest on this extended warranty for 9 weeks and counting. Where is my refund and will they refund the interest that has been charged since 7/6/23??????This is breach of contract. Also I filled out a referral form and my brother has not received his $200 check for referring me to bommarito. I was told that it takes 6-8 weeks and its been 9+ weeks.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    jason s

    1 star

    04/01/2024

    Fraudsters, *****, and manipulators.First they sell me a car with a lose battery that almost killed me. Then it turns out the car was not supposed to be sold as a certified pre-owned due to the damage that was undocumented and repaired poorly. The rear windshield was not factory and installed wrong but apparently That is ok and meets th le standards . THESE GUYS ARE CRIMANALS IN SUITS. From ***************************** that sold me the car then said legally we did nothing wrong and tried using the black card on me by saying I know how they do use (black people) Ima make sure you get a good deal to the manager *************************** that I showed multiple spots of damage showing the car had been repainted BADLY, the car had small dents from where a larger dent was pulled out, a headlight stop working at 30k miles on the side where the damage was, even the window that was installed wrong and not factory which he replied maybe they didn't have a factory window in stock THE BIGGEST PROBLEM IS I WAS SOLD A CAR AS IF IT WAS CERTIFIED AND HAD NOT ACCIDENTS AND CAME WITH A 130 point inspection but was unsafe to drive( driving with a lose battery and window that is installed wrong WILL KILL YOU. Also the value of the car is less than what they sold it for because how is a vehicle with badly repaired damage valued the same as a car that ACTUALLY WAS NOT IN A ACCIDENT and is a actual certified pre-owned. So when I go to trade the car in they will say hey this car was in a accident we will offer you less The car also use to to be a rental so to have damage on a rental that was badly repaired and not reported is a RED FLAG. But these people don't care they just want to s**** you over and lie and manipulate you. but don't worry YOU PEOPLE PUT MY LIFE IN DANGER I WILL NOT GO AWAY TILL JUSTICE IS SERVED . i Beg everyone especially those of color DO NOT TRUST ANY Bommarito dealership . you will regret it. This is not a dealership its a stealership.

    Bommarito Volkswagen of Hazelwood Response

    04/02/2024

    This review was written by a consumer by the name of *************************.  He submitted 3 duplicate BBB complaints of the same nature (you marked two as duplicate).  We settled with him and he signed a release.  We also reached out and spoke with your office about this particular consumer who threatened various members of our staff.  Please research your file and feel free to contact us directly via phone for further details.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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